Battery Group Reviews 

4,851
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the company for its competitive pricing, often finding products significantly cheaper than elsewhere, and for the excellent quality of the items received. Many consumers also highlight the fast and efficient delivery service, with items arriving promptly and well-packaged. The service is generally described as professional and helpful, making the ordering process easy and straightforward. However, some people were dissatisfied with aspects of the product and service, noting instances of faulty batteries failing after a short period or not matching the description. There are also occasional complaints about delivery issues, such as items taking longer than stated, being delivered to the wrong address, or arriving damaged. A few customers experienced poor communication and unresponsiveness from customer service when problems arose, particularly regarding refunds or incorrect orders.

What people talk about most

Product

People report ambiguous experiences with product quality and suitability. Many customers praise the products... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Price

Customers had positive experiences with price, consistently finding products to be very affordable and... See more

Service

Reviewers mention ambiguous feedback about service, with many praising the speedy, efficient, and polite... See more

Order

Consumers find the ordering process to be ambiguous, with many praising its ease and speed, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

great service overall, reasonable prices and great quality. Sometimes delivery takes longer than stated and VAT invoice requests are ignored, or not sent otherwise it would be 5 stars

Rated 5 out of 5 stars

Battery group fantastic team used to buy a US5000 Pylontech battery all went very easy. Delivery service as expected on the day they stated I will definitely be using them again. Main reason trusted,... See more

Rated 5 out of 5 stars

Ordered this battery for my old RAV4 VX which has a lot of electrics on it, including satnav, dvd players, air conditioning and such like, replaced my battery after 5 yes with the same make. It fits l... See more

Rated 5 out of 5 stars

Excellent service as usual. With them being local to me I always arrange to collect and their range and prices are second to none. Hayley in customer services handled my price match query and I was... See more


Company details

  1. Auto Parts Store
  2. Auto Machine Shop
  3. Battery Store
  4. Car Battery Store

Written by the company

Welcome to Battery Group! We distribute a wide range of batteries from brands such as: Duracell, Panasonic, Varta, Energizer, Tadiran, Saft and many more. Our ethos is to create a customer focused environment where you can find, purchase and enjoy the products you need to make sure you, and your equipment remain switched on. So let us switch off stress and browse our range of batteries.


Contact info

3.7

Average

TrustScore 3.5 out of 5

5K reviews

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Hasn’t replied to negative reviews

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3.7

All reviews

(4,851)

184 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered this battery for my old RAV4 VX…

Ordered this battery for my old RAV4 VX which has a lot of electrics on it, including satnav, dvd players, air conditioning and such like, replaced my battery after 5 yes with the same make. It fits like a dream, it has more power than my last one, arrived very quickly at a great price, very pleased 😀

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience with Amber from…

Brilliant experience with Amber from start to finish. They were quick to respond to my query and followed up with a call in no time. Everything was handled professionally but with a personal touch which is rare these days. Their service was spot on and the deals they offered were genuinely solid. As a buyer based in Northern Ireland I really appreciated the no-nonsense approach and the fast turnaround. Fair play to the team at Amber you’re doing an excellent job. I’ll definitely be back and I wouldn’t hesitate to recommend you to anyone. This is a brilliant Barnsley company!

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Battery Excellence

Battery Shmattery, you might say. But if you don't have one that holds its charge, you have a paperweight where you don't need it, and that includes the machine it is meant to start. This is urgent, and this company gets that. They also get that making things more expensive doesn't help... particularly if your customer is a farmer. I recommend them to any serious farmer. I ordered it in the afternoon, and the next day, my paperweight was working. Thank you.

9 July 2025
Unprompted review
Rated 1 out of 5 stars

Their configurator gave me the wrong…

Their configurator gave me the wrong advice having collected my registration, displayed the right car and they wanted £50 to return the batteries - is it a scam?

DO NOT BUY FROM THIS CROWD - they are too cheap for a reason

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I bought an item via their eBay shop, but there was an issue with what was delivered. After a very short exchange (no pushing from me) the correct item was offered and sent.
A great sign of a company is how problems are resolved. I'll certainly use again when needed.

1 July 2025
Unprompted review
Rated 4 out of 5 stars

Best price

Best price
Delivery on time
Top quality batteries
Polite Service
Minor hiccup over Jersey GST vs UK VAT resolved AMICABLY to my satisfaction. Well done!

15 May 2025
Unprompted review
Rated 4 out of 5 stars

Fairly good, no issues

I heard a lot of issues, however I purchased my car battery online with no issues. Battery was delivered within a few days. Updates/clarity could be slightly better, but had no issues. Thought I would try and balance out the negative reviews (which I am sure are genuine) because you are more likely to review a bad experience than an OK/good/average one.

20 June 2025
Unprompted review
Rated 1 out of 5 stars

Shocking customer service.

Bought a new car battery - Never arrived. No after sales service. Shocking customer service.

Paid for the battery and 24 hour delivery. Easy. Then nothing arrived!

Very similar experience to another poor review...Sent email, received standard reply that I "would hear in 24 hours". Suggested a refund on the 24 hour postage.
Another standard 'we will reply in 24 hours" email arrived. Still no reply. Going to cancel my order and flag the transaction with my credit card company.

Awful business. Poor service. Poor after sales, Poor professionalism. Do not use, would advise you buy a battery elsewhere.

25 June 2025
Unprompted review
Rated 1 out of 5 stars

Bought a Running Machine Battery

Bought a Running Machine Battery - Never Arrived. No Aftersales Service. Poor Professionalism.

Paid for the battery and 24 hour delivery. Easy. Then nothing arrived!

Sent email, received standard reply that I "would hear in 24 hours". Over a week goes by - nothing - then suddenly an email arrives blaming the courier (who had never received it) (and deeply unprofessional) and asked me what I wanted to do.

Requested another to be sent to me, suggested that blaming their business partner was not great and asked for a refund on the 24 hour postage.
Another standard 'we will reply in 24 hours" email arrived.

5 days later, still no reply (again) and then....a simple 'we have now refunded you' email.

Awful business. Poor Service. Poor After Sales, Poor Professionalism. Do not use.

16 June 2025
Unprompted review
Rated 3 out of 5 stars

Resolved - No sign of my £400 inverter

Edit- 23rd June the inverter has been located, it was delivered but was moved to a different location by accident, changed from 1 star to 3 star as it has been a NIGHTMARE to communicate with this company, the little amount of information you receive is really poorly communicated and trying to get a response either email or phone in times of need is exhausting. Do better.

No sign of my £400 inverter, no notification of shipping, no tracking information, several attempts at using their contact me service on the website with no joy, one returned voicemail giving some sort of delivery update that was unfortunately very hard to glean any useful information about DPD tracking and HOURS of wasted time on hold to all departments before not actually getting to speak to someone anyway, really disappointed with the complete absence of any customer service will be opening a dispute with PayPal if I don't get at the very least some form of assistance from them in the next 24 hours

12 June 2025
Unprompted review
Rated 1 out of 5 stars

DONT WASTE YOUR MONEY

Order will never arrive.
when you call the contact number they don’t answer and it eventually (after waiting for about 20mins) goes to leaving a voice mail.

14 June 2025
Unprompted review

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