Battery Group Reviews 4,787

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the competitive pricing, often finding products significantly cheaper than elsewhere, and appreciate the excellent service and professional handling of their orders. Many also praise the fast and efficient delivery, with products arriving quickly and well-packaged. The quality of the products, particularly batteries, is often noted as top-tier, fitting perfectly and performing as expected. However, some people experienced issues with faulty products, such as batteries failing prematurely or being the wrong size for their vehicle, leading to frustration and a lack of resolution. There are also complaints regarding delivery problems, including items not arriving, being sent incorrectly, or being delivered late, despite paying for express services. Additionally, some reviewers reported poor after-sales support and difficulty in getting issues resolved, with the company sometimes blaming couriers.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with some reporting positive outcomes like fast delivery,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing satisfaction with... See more

Service

Customers had ambiguous experiences with service, with many praising the fast, efficient, and excellent... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing frustration over cancelled... See more

Price

People report positive experiences with pricing, often finding products at very competitive rates, sometimes... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I heard a lot of issues, however I purchased my car battery online with no issues. Battery was delivered within a few days. Updates/clarity could be slightly better, but had no issues. Thought I would... See more

Rated 4 out of 5 stars

Best price Delivery on time Top quality batteries Polite Service Minor hiccup over Jersey GST vs UK VAT resolved AMICABLY to my satisfaction. Well done!

Rated 5 out of 5 stars

Excellent service as usual. With them being local to me I always arrange to collect and their range and prices are second to none. Hayley in customer services handled my price match query and I was... See more

Rated 5 out of 5 stars

Ordered this battery for my old RAV4 VX which has a lot of electrics on it, including satnav, dvd players, air conditioning and such like, replaced my battery after 5 yes with the same make. It fits l... See more


Company details

  1. Auto Parts Store
  2. Auto Machine Shop
  3. Battery Store
  4. Car Battery Store

Written by the company

Welcome to Battery Group! We distribute a wide range of batteries from brands such as: Duracell, Panasonic, Varta, Energizer, Tadiran, Saft and many more. Our ethos is to create a customer focused environment where you can find, purchase and enjoy the products you need to make sure you, and your equipment remain switched on. So let us switch off stress and browse our range of batteries.


Contact info

3.4

Average

TrustScore 3.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent!

Having been thoroughly happy with my first purchase from this company, I immediately turned to them for a battery for my other car. Again, they offered the best batteries at the best prices (with the promise to beat lower prices).
This time there was no issues with the delivery. The battery arrived on time, very securely packaged, and fully charged. And, again, the company kept me fully informed.
I can only recommend them!

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous customer experience

Fabulous customer experience. Left a message to be contacted when product was available, email duly arrived about a month later. Within a week I have ordered & had delivery completed. Super efficient. Thank you so much

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Ordered 30 aa batteries

Ordered 30 aa batteries. Delivery was very quick. Good price paid and received great service. I will be ordering again and highly recommend this company.

2 April 2025
Unprompted review
Rated 1 out of 5 stars

Don't purchase from this company

Don't purchase from this company, paid £174 for battery, it lasted 5 months and they would not replace. Said the battery had not been charged correctly, however it was charged regular until it died.

Returned to company at a cost of £20 for testing to be told warranty void, it did sit on there shelve for five months before I purchased it. Battery has now been returned to me for disposal, crap customer service.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Great prices on batteries

Great prices on batteries, cheaper than anyone on the high street even with discount codes. Super quick delivery and it arrived so quick it got me out of a sticky problem! Definitely recommended.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful people

Very helpful staff - Rachel who served us was lovely to deal with, as was Ellie on the customer service phone. Very knowledgeable and pleasant. Good prices.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service and product

Exceptional service and product. Ordered 2pm yesterday and arrived this morning at 11am, with standard shipping. Happy customer. Many thanks, Paul Burgess.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

I was after a battery that was showing out of stock.

I was after a battery that was showing as out of stock. After a phone call, I was advised it would be in next week, they kept me 2 and it was delivered by the end of the week. Great customer service from the lovely Rachel. She was so helpful and a delight to deal with.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service and communication let…

Great service and communication let down by their courier. The difference in delivery charge immediately refunded without having to ask so although it was annoying that I had to wait for the battery ,which was needed fairly urgently , this wasn’t the company’s fault so cannot blame them and they tried hard to put it right.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Exemplary service…

The service displayed by this company is exemplary.
I made a mistake whilst ordering and ordered 4 batteries instead of 1. They very quickly put a return consignment order on 3 of them.
The delivery is super quick. I ordered on a Thursday at midday and the battery arrived shortly after 10.00 the next morning.
Simply superb and efficiently conducted.

28 March 2025
Unprompted review

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