Shoes are great, comfortable, well made and value for money. Website is a nightmare particularly when used on a phone. The incessant chat bot pop up and the inability to switch it off has lead to my d... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Using the refurbished process. It’s £150 for a full rewelt and rebuild. The quality is good but it’s not quite the level of quality you’d expect for such a high cost. The welt isn’t quite seal... See more
Company replied
First pair arrived quickly but were too small.The returns process would have been better with pre-printed label. Not everyone has the facility to print. Notwithstanding this the returns were sent a... See more
Company replied
Have had 5 pairs of Barkers shoes over the past 15 years and they remain my most comfortable shoes for work and formal leisure. My brogues are back in for new soles and the quality of the renovation i... See more
Company replied
Company details
Written by the company
Barker shoes are an English Shoemaker that has been producing handmade shoes using traditional shoemaking methods since 1880. Popular styles including Brogues, Oxfords, Derbys, Loafers and Boots.
Contact info
Station Road, NN6 0NT, Earls Barton, United Kingdom
- 01604 810387
- barker.online@barkershoes.co.uk
- barkershoes.com
3.6
Average
842 reviews
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Over a week and still not shipped
Over a week and still not shipped, was told 3 days ago that store manager had the flu and couldn’t send it until the day after. 4 days later still not sent, pathetic really when you think of the type of shoes produced. Feedback email sent out before shoe arrived, mind boggling.
26 January 2026
Unprompted review
Reply from Barker Shoes
Thank you for your feedback. We sincerely apologise for the delay and the frustration it has caused. This is not the standard of service we aim to provide. Occasionally, unforeseen circumstances, such as staff illness, can affect dispatch times, but we appreciate that communication could have been clearer.
Your experience has been shared with our team to ensure improvements are made. We would welcome the opportunity to resolve this directly. To help us investigate and resolve this as quickly as possible, please contact us at shubham.pandey@barkershoes.co.uk
with your order number. We will review your case promptly and work to ensure your order reaches you as quickly as possible.
Great quality shoes
Ordering was easy
Delivery was onetime
The olive green shoes were hard enough to find but barker had just what I wanted
The quality is extremely good
The fit is good
Probably the best pair of shoes I have ever had!
23 January 2026
Unprompted review
Reply from Barker Shoes
Thank you for your kind feedback. We’re delighted to hear that you found the perfect pair and that the quality, fit, and service met your expectations. Your satisfaction is very important to us, and we’re thrilled that your Barker Shoes experience has been so positive.
Butcher 2 Boots - really pleased
Bought a pair of Butcher 2 Boots. They took about a week to arrive, but they’re fantastic. Great quality, of course, and really comfortable from the off.
26 January 2026
Unprompted review
Reply from Barker Shoes
Thank you for your feedback. We’re delighted to hear that you’re enjoying your Butcher 2 Boots and that the quality and comfort met your expectations. Your satisfaction is very important to us, and we’re thrilled your Barker Shoes experience has been a positive one.
Still not received the shoes
Still not received the shoes, and just keep getting DPD emails saying there is an issue with your delivery, should be resolved within 24hrs....a week later still no progress
26 January 2026
Unprompted review
Reply from Barker Shoes
Thank you for your feedback. We sincerely apologise for the delay and the frustration it has caused. This is not the standard of service we aim to provide. Occasionally, unforeseen circumstances with our delivery partners can affect dispatch, but we understand that repeated emails without resolution are very frustrating.
To help us investigate and resolve this as quickly as possible, please contact us directly at shubham.pandey@barkershoes.co.uk
with your order number. We will review your case promptly and work to ensure your order reaches you as quickly as possible.
Quality
The shoe looked very nice and so were the fit and the feel of the shoe. Won’t be my last Barker shoe
25 January 2026
Unprompted review
Reply from Barker Shoes
Thank you for your kind feedback. We’re delighted to hear that you are enjoying your shoes and that the fit and quality met your expectations. We look forward to welcoming you back for your next Barker Shoes purchase!
Horrific customer service
Horrific customer service. I ordered 2 pairs of shoes and ended up getting the wrong size on 1 pair . It’s been a nightmare to get their customer service to fix the issue . I ended up couriering them back the wrong size and they’ve just stopped responding since. Now I’m chasing them everyday for 5 weeks. Still no response
28 December 2025
Unprompted review
Fantastic fit and finish
Fantastic fit and finish, great quality shoes.
24 January 2026
Unprompted review
Reply from Barker Shoes
Thank you for your kind feedback. We’re delighted to hear that you’re enjoying the fit and quality of your shoes. Your satisfaction is very important to us, and we look forward to serving you again in the future.
I ordered a pair of shoes in the sale
I ordered a pair of shoes in the sale. After a week, I received a message saying my order had been cancelled at my request. As I had not requested a cancellation, I got in touch only to be told my order had been cancelled due to the item being incorrectly listed.
Frustrating
12 January 2026
Unprompted review
Reply from Barker Shoes
Thank you for taking the time to share your experience, and we’re genuinely sorry for the frustration this caused.
We completely understand how disappointing it must have been to receive a cancellation message when you hadn’t requested one. Please accept our sincere apologies for the confusion and inconvenience.
In this instance (Order ID #UK-144971), the order was initially accepted because the item showed as physically available in our system. However, during the final quality inspection prior to dispatch, an issue was identified with the pair (such as damage or a quality concern). As Barker Shoes prides itself on delivering only products that meet our exacting standards, we made the difficult decision not to fulfil the order.
Unfortunately, the cancellation notification was incorrectly worded as “cancelled at your request,” which we acknowledge was misleading. The cancellation was not initiated by you, and an immediate full refund was issued as soon as the issue was identified.
We truly regret both the cancellation and the way it was communicated. Your feedback is
valuable, and we are reviewing our internal processes to ensure clearer communication in the future—especially during sale periods when stock levels move quickly.
If you’d like assistance with an alternative style or would like us to notify you if the Malton becomes available again, our customer service team would be more than happy to help.
Returns
I understand that my responsibility if I return my shoes, but shipping from England to the US was $40, so I thought it would be the same or a little more. I would even pay $80 for shipping. Shipping to the England was $320 with DHl. I asked for assistance/tickets and didn’t get a response. Barker needs to tell Customers to how much for shipping. My shoes are in the box - never worn, but you have told me two or three times that the shoes in perfect condition…. Your my condition is perfect, but you might think they are not; so I won’t get my money back. Bad business, poor customer assistance.….. I will never recommend this company - never.
22 January 2026
Unprompted review
Reply from Barker Shoes
Thank you for taking the time to share your experience—we’re very sorry to hear of your frustration.
International return shipping costs are set by the courier and, unfortunately, are outside of our control. We always recommend that customers check local return shipping options and costs before sending items back, as prices can vary significantly by country and carrier.
Please be assured that our returns team assesses items fairly and in line with our published returns policy, and refunds are issued when items are received in acceptable condition. We’re sorry if this was not clearly communicated or if you felt unsupported, and we regret that your experience did not meet expectations.
So that we can urgently investigate and resolve this for you, we would appreciate it if you could contact us directly at shubham.pandey@barkershoes.co.uk, including your order number and return tracking details. We’ll review your case promptly.
I accidentally ordered 2 pairs of shoes… UPDATE!
I accidentally ordered 2 pairs of shoes instead of 1, my error and I immediately emailed Barker Shoes and asked them to amend the order, they didn’t, no response to my request!
I was charged for 2 pairs on my credit card and 2 pairs were delivered.
Trying to send 1 pair back had been made very difficult. No replies to emails, no phone calls to their customers service desk answered and the online chat is useless! I have now returned 1 pair (at my cost, no return label offered) I sent these back by Post Office Track and Signed service and I can see they have been accepted back by Barkers but I have not received any refund or communication!
I will now have to contact my credit card company to arrange a refund. VERY POOR!
So, since my Trustpilot review I was contacted by thier customer services / marketing dept. within 6 hours, apologising. They found my return in the thier warhouse (despite me misplacing the tracking details) and confirmed a refund is on its way. To sum up, poor service to start but they did act swiftly to resolve the issue so i am happy and just shows how Trustpilot works to maintain a companies reputaion and helps customers get the outcome they deserve.
7 January 2026
Unprompted review
Reply from Barker Shoes
Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you’ve encountered; this is certainly not the level of service we aim to provide.
We apologise that your initial request to amend the order was not addressed in time and that subsequent attempts to contact us were unsuccessful. We also regret the inconvenience caused by the return process and the delay in communication regarding your refund.
We can confirm that once returned items are received, refunds are processed as quickly as possible, but it is clear we have fallen short in keeping you informed. Please accept our sincere apologies for the frustration this has caused.
So that we can urgently investigate and resolve this for you, we would appreciate it if you could contact us directly at shubham.pandey@barkershoes.co.uk, including your order number and return tracking details. A member of our team will prioritise this matter and ensure it is addressed promptly.
Thank you again for bringing this to our attention, and we hope to have the opportunity to put this right.
Good and bad
The quality of the repair is good. My main dissatisfaction comes from lack of communication.
It makes me very frustrated to deal with the company.
16 January 2026
Unprompted review
Reply from Barker Shoes
Hi,
Thank you for your honest feedback. We’re glad you’re happy with the quality of the repair, but we sincerely apologise for the frustration caused by our lack of communication.
During the current sale period, response times have been slower than usual, and we’re working to improve this. We appreciate your patience and are taking steps to ensure our customers are kept fully informed.
Terrible customer service
Trainers I ordered recently I had a mark on them and the colour was very far from how they look on their online photo. I have also seen the shoes in store and the colour was like the online photo.
My husband has regularly bought Barkers shoes over the years as he loves the style and quality. However the customer service is absolutely appalling. I have tried emailing and used the 'chatbot' and got zero response. I get an email with zero content in it. I got two follow up codes from the chatbot but no reply to them also.
I am now going to do the return myself as I need the refund to be done. However Barkers website clearly says they will arrange collection if the customer is not happy with the standard of the shoes. I sent photos in my ignored email of the mark and the colour.
Please sort our you customer service as you have a great product overall.
30 December 2025
Unprompted review
Terrible service
First off, lovely shoes.
I bought a second pair, following the fit and last advice from their texting service. Shoe is massively too big, and their customer service person said it was my fault. Emails asking for a return exchange have gone unanswered for over a month, and their policy says I now can’t return them. I wish I could recommend but now I’m stuck with shoes that are too big and an unresponsive, indifferent team.
8 January 2026
Unprompted review
Reply from Barker Shoes
We apologise for the delay in responding. Our operations team was on leave over the Christmas and New Year period, which regrettably caused delays in handling some customer requests. The team has now resumed work this week.
We are reviewing your request and will process this within the next 2–3 working days. A member of our team will be in touch shortly to confirm the next steps regarding your exchange or return.
Nice fit but the leather smells
Reasonably happy with the shoes , nice fit but the colouring is a little pale compared to the website , my main concern is that they smell similar to the smell when you bought a item of clothing from the corner shop in the 70s , none of my previous Barkers had this smell
7 January 2026
Unprompted review
Reply from Barker Shoes
Thank you for your feedback, and we’re glad to hear you are happy with the fit of your shoes.
We’re sorry to hear about your concerns regarding the colour and the smell. Occasionally, new leather can have a distinctive scent when first unboxed, but it usually dissipates after a short period of airing. We recommend leaving the shoes in a well-ventilated area for a few days, which should help reduce the smell.
Tried to Return - no reaction
I wanted to exercise my right of return. The note enclosed with the parcel stated that I should contact customer support by email. I tried this several times. I have not received a response to date.
12 December 2025
Unprompted review
Excellent service from a reno 1st class…
Excellent service from a renowned 1st class company. The shoe quality is superb and the fit is excellent. Very pleased with the product and service
18 December 2025
Reply from Barker Shoes
Thank you for taking the time to share your positive feedback.
We are delighted to learn that you are pleased with both the quality and fit of your shoes, as well as the level of service provided. Your kind comments regarding our company are sincerely appreciated and serve as great encouragement to our team.
We hope you continue to enjoy your shoes and look forward to the opportunity of welcoming you again in the future.
Reply from Barker Shoes
Thank you for your kind feedback.
We are delighted to hear that you are pleased with the quality of your shoes and our prompt delivery. Your satisfaction is very important to us, and we look forward to serving you again in the future.
Bakers shoes
The de delivery and the shoes is no complaints but the greediness regarding shoes bags to protect shoes the orders I receive shoes with just one shoes bags I complain an ask them to add on my next order the remaining bags but they didn’t. What happened the next order I received two bags for two shoes what is normal but they ignored the remaining one bags the complete my first order I’m still waiting for it because it was one bag for one pairs of shoes. Thx
18 December 2025
A sad experience
I have ordered a belt (Order #EU-12873), 20€ of shipping fee and even unable to track the parcel and of course I still haven't received my order (it's been 15 days). They don't answer to e-mail (it is true about it). I am really disapointed because I already bought from them a wonderful pair of shoes that I love it (no delivery issue).
31 December 2025
Unprompted review
Reply from Barker Shoes
We sincerely apologise for the inconvenience and disappointment caused by your recent belt order (Order #EU-12873). This is certainly not the experience we aim to deliver, especially to a valued customer who has previously enjoyed our shoes.
After reviewing the matter, it appears that the parcel may unfortunately be delayed or lost in transit. We have immediately instructed our warehouse team to cross-check the shipment status with DPD to understand what went wrong.
In the meantime, to resolve this without further delay, we have arranged an instant dispatch of a brand-new replacement for you. You should receive the fresh shipment within 3–5 working days.
Thank you for bringing this matter to our attention and for your patience. We genuinely appreciate your support and hope this resolution restores your confidence in Barker Shoes.
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