Shoes are great, comfortable, well made and value for money. Website is a nightmare particularly when used on a phone. The incessant chat bot pop up and the inability to switch it off has lead to my d... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Using the refurbished process. It’s £150 for a full rewelt and rebuild. The quality is good but it’s not quite the level of quality you’d expect for such a high cost. The welt isn’t quite seal... See more
Company replied
First pair arrived quickly but were too small.The returns process would have been better with pre-printed label. Not everyone has the facility to print. Notwithstanding this the returns were sent a... See more
Company replied
Have had 5 pairs of Barkers shoes over the past 15 years and they remain my most comfortable shoes for work and formal leisure. My brogues are back in for new soles and the quality of the renovation i... See more
Company replied
Company details
Written by the company
Barker shoes are an English Shoemaker that has been producing handmade shoes using traditional shoemaking methods since 1880. Popular styles including Brogues, Oxfords, Derbys, Loafers and Boots.
Contact info
Station Road, NN6 0NT, Earls Barton, United Kingdom
- 01604 810387
- barker.online@barkershoes.co.uk
- barkershoes.com
3.6
Average
858 reviews
Replied to 68% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrific customer service
Horrific customer service. I ordered 2 pairs of shoes and ended up getting the wrong size on 1 pair . It’s been a nightmare to get their customer service to fix the issue . I ended up couriering them back the wrong size and they’ve just stopped responding since. Now I’m chasing them everyday for 5 weeks. Still no response
28 December 2025
Unprompted review
Fantastic fit and finish
Fantastic fit and finish, great quality shoes.
24 January 2026
Unprompted review
Reply from Barker Shoes
Thank you for your kind feedback. We’re delighted to hear that you’re enjoying the fit and quality of your shoes. Your satisfaction is very important to us, and we look forward to serving you again in the future.
I ordered a pair of shoes in the sale
I ordered a pair of shoes in the sale. After a week, I received a message saying my order had been cancelled at my request. As I had not requested a cancellation, I got in touch only to be told my order had been cancelled due to the item being incorrectly listed.
Frustrating
12 January 2026
Unprompted review
Reply from Barker Shoes
Thank you for taking the time to share your experience, and we’re genuinely sorry for the frustration this caused.
We completely understand how disappointing it must have been to receive a cancellation message when you hadn’t requested one. Please accept our sincere apologies for the confusion and inconvenience.
In this instance (Order ID #UK-144971), the order was initially accepted because the item showed as physically available in our system. However, during the final quality inspection prior to dispatch, an issue was identified with the pair (such as damage or a quality concern). As Barker Shoes prides itself on delivering only products that meet our exacting standards, we made the difficult decision not to fulfil the order.
Unfortunately, the cancellation notification was incorrectly worded as “cancelled at your request,” which we acknowledge was misleading. The cancellation was not initiated by you, and an immediate full refund was issued as soon as the issue was identified.
We truly regret both the cancellation and the way it was communicated. Your feedback is
valuable, and we are reviewing our internal processes to ensure clearer communication in the future—especially during sale periods when stock levels move quickly.
If you’d like assistance with an alternative style or would like us to notify you if the Malton becomes available again, our customer service team would be more than happy to help.
Returns
I understand that my responsibility if I return my shoes, but shipping from England to the US was $40, so I thought it would be the same or a little more. I would even pay $80 for shipping. Shipping to the England was $320 with DHl. I asked for assistance/tickets and didn’t get a response. Barker needs to tell Customers to how much for shipping. My shoes are in the box - never worn, but you have told me two or three times that the shoes in perfect condition…. Your my condition is perfect, but you might think they are not; so I won’t get my money back. Bad business, poor customer assistance.….. I will never recommend this company - never.
22 January 2026
Unprompted review
Reply from Barker Shoes
Thank you for taking the time to share your experience—we’re very sorry to hear of your frustration.
International return shipping costs are set by the courier and, unfortunately, are outside of our control. We always recommend that customers check local return shipping options and costs before sending items back, as prices can vary significantly by country and carrier.
Please be assured that our returns team assesses items fairly and in line with our published returns policy, and refunds are issued when items are received in acceptable condition. We’re sorry if this was not clearly communicated or if you felt unsupported, and we regret that your experience did not meet expectations.
So that we can urgently investigate and resolve this for you, we would appreciate it if you could contact us directly at shubham.pandey@barkershoes.co.uk, including your order number and return tracking details. We’ll review your case promptly.
I accidentally ordered 2 pairs of shoes… UPDATE!
I accidentally ordered 2 pairs of shoes instead of 1, my error and I immediately emailed Barker Shoes and asked them to amend the order, they didn’t, no response to my request!
I was charged for 2 pairs on my credit card and 2 pairs were delivered.
Trying to send 1 pair back had been made very difficult. No replies to emails, no phone calls to their customers service desk answered and the online chat is useless! I have now returned 1 pair (at my cost, no return label offered) I sent these back by Post Office Track and Signed service and I can see they have been accepted back by Barkers but I have not received any refund or communication!
I will now have to contact my credit card company to arrange a refund. VERY POOR!
So, since my Trustpilot review I was contacted by thier customer services / marketing dept. within 6 hours, apologising. They found my return in the thier warhouse (despite me misplacing the tracking details) and confirmed a refund is on its way. To sum up, poor service to start but they did act swiftly to resolve the issue so i am happy and just shows how Trustpilot works to maintain a companies reputaion and helps customers get the outcome they deserve.
7 January 2026
Unprompted review
Reply from Barker Shoes
Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you’ve encountered; this is certainly not the level of service we aim to provide.
We apologise that your initial request to amend the order was not addressed in time and that subsequent attempts to contact us were unsuccessful. We also regret the inconvenience caused by the return process and the delay in communication regarding your refund.
We can confirm that once returned items are received, refunds are processed as quickly as possible, but it is clear we have fallen short in keeping you informed. Please accept our sincere apologies for the frustration this has caused.
So that we can urgently investigate and resolve this for you, we would appreciate it if you could contact us directly at shubham.pandey@barkershoes.co.uk, including your order number and return tracking details. A member of our team will prioritise this matter and ensure it is addressed promptly.
Thank you again for bringing this to our attention, and we hope to have the opportunity to put this right.
Good and bad
The quality of the repair is good. My main dissatisfaction comes from lack of communication.
It makes me very frustrated to deal with the company.
16 January 2026
Unprompted review
Reply from Barker Shoes
Hi,
Thank you for your honest feedback. We’re glad you’re happy with the quality of the repair, but we sincerely apologise for the frustration caused by our lack of communication.
During the current sale period, response times have been slower than usual, and we’re working to improve this. We appreciate your patience and are taking steps to ensure our customers are kept fully informed.
Terrible customer service
Trainers I ordered recently I had a mark on them and the colour was very far from how they look on their online photo. I have also seen the shoes in store and the colour was like the online photo.
My husband has regularly bought Barkers shoes over the years as he loves the style and quality. However the customer service is absolutely appalling. I have tried emailing and used the 'chatbot' and got zero response. I get an email with zero content in it. I got two follow up codes from the chatbot but no reply to them also.
I am now going to do the return myself as I need the refund to be done. However Barkers website clearly says they will arrange collection if the customer is not happy with the standard of the shoes. I sent photos in my ignored email of the mark and the colour.
Please sort our you customer service as you have a great product overall.
30 December 2025
Unprompted review
Terrible service
First off, lovely shoes.
I bought a second pair, following the fit and last advice from their texting service. Shoe is massively too big, and their customer service person said it was my fault. Emails asking for a return exchange have gone unanswered for over a month, and their policy says I now can’t return them. I wish I could recommend but now I’m stuck with shoes that are too big and an unresponsive, indifferent team.
8 January 2026
Unprompted review
Reply from Barker Shoes
We apologise for the delay in responding. Our operations team was on leave over the Christmas and New Year period, which regrettably caused delays in handling some customer requests. The team has now resumed work this week.
We are reviewing your request and will process this within the next 2–3 working days. A member of our team will be in touch shortly to confirm the next steps regarding your exchange or return.
Nice fit but the leather smells
Reasonably happy with the shoes , nice fit but the colouring is a little pale compared to the website , my main concern is that they smell similar to the smell when you bought a item of clothing from the corner shop in the 70s , none of my previous Barkers had this smell
7 January 2026
Unprompted review
Reply from Barker Shoes
Thank you for your feedback, and we’re glad to hear you are happy with the fit of your shoes.
We’re sorry to hear about your concerns regarding the colour and the smell. Occasionally, new leather can have a distinctive scent when first unboxed, but it usually dissipates after a short period of airing. We recommend leaving the shoes in a well-ventilated area for a few days, which should help reduce the smell.
Tried to Return - no reaction
I wanted to exercise my right of return. The note enclosed with the parcel stated that I should contact customer support by email. I tried this several times. I have not received a response to date.
12 December 2025
Unprompted review
Excellent service from a reno 1st class…
Excellent service from a renowned 1st class company. The shoe quality is superb and the fit is excellent. Very pleased with the product and service
18 December 2025
Reply from Barker Shoes
Thank you for taking the time to share your positive feedback.
We are delighted to learn that you are pleased with both the quality and fit of your shoes, as well as the level of service provided. Your kind comments regarding our company are sincerely appreciated and serve as great encouragement to our team.
We hope you continue to enjoy your shoes and look forward to the opportunity of welcoming you again in the future.
Reply from Barker Shoes
Thank you for your kind feedback.
We are delighted to hear that you are pleased with the quality of your shoes and our prompt delivery. Your satisfaction is very important to us, and we look forward to serving you again in the future.
Bakers shoes
The de delivery and the shoes is no complaints but the greediness regarding shoes bags to protect shoes the orders I receive shoes with just one shoes bags I complain an ask them to add on my next order the remaining bags but they didn’t. What happened the next order I received two bags for two shoes what is normal but they ignored the remaining one bags the complete my first order I’m still waiting for it because it was one bag for one pairs of shoes. Thx
18 December 2025
A sad experience
I have ordered a belt (Order #EU-12873), 20€ of shipping fee and even unable to track the parcel and of course I still haven't received my order (it's been 15 days). They don't answer to e-mail (it is true about it). I am really disapointed because I already bought from them a wonderful pair of shoes that I love it (no delivery issue).
31 December 2025
Unprompted review
Reply from Barker Shoes
We sincerely apologise for the inconvenience and disappointment caused by your recent belt order (Order #EU-12873). This is certainly not the experience we aim to deliver, especially to a valued customer who has previously enjoyed our shoes.
After reviewing the matter, it appears that the parcel may unfortunately be delayed or lost in transit. We have immediately instructed our warehouse team to cross-check the shipment status with DPD to understand what went wrong.
In the meantime, to resolve this without further delay, we have arranged an instant dispatch of a brand-new replacement for you. You should receive the fresh shipment within 3–5 working days.
Thank you for bringing this matter to our attention and for your patience. We genuinely appreciate your support and hope this resolution restores your confidence in Barker Shoes.
Wrong size shoes have arrived…
Wrong size shoes have arrived #UK-142153
I already wrote a review as it seems the only way to get an answer at the moment. 2 pairs (out of 3 ordered) were lost by DPD. The 2 pairs were re-sent by Barkers (received pretty quick, thank you), but unfortunately, the size 9 G Brown Suede Suttons had a 8.5 in the box. So although I now have 3 sets of boots, the 3rd pair is too small as someone but the wrong size in the box. I need to return them and receive the 9's asap please.
24 December 2025
Unprompted review
I am sorry to write a one star review
I am sorry to write a one star review. I sent several messages asking where the shoes was, no answer! Finally when the shoes arrived i found them too small, witch was very sas.
Again sent you e-mails asking what to do, again no answers.
Please inform how to change the size?
In the parcel was no information what so ever.
Best regards
S Schullstrom
19 December 2025
Unprompted review
Reply from Barker Shoes
Dear Staffan Schullstrom,
Thank you for taking the time to share your experience with us, and please accept our sincere apologies for the inconvenience and frustration caused.
We are genuinely sorry that your messages were not responded to in a timely manner and that the shoes arrived later than expected. Due to the recent holiday period combined with our seasonal sale, our warehouse and customer service teams have been under exceptionally high pressure, which regrettably led to delays in both dispatch and responses. This is not the level of service we aim to provide, and we fully understand your disappointment.
We are also very sorry to hear that the shoes were too small upon arrival. We would be more than happy to assist you with a size exchange.
How to Proceed with the Size Exchange
Please return the shoes to the address below, ensuring they are unworn and in their original condition:
Barker Shoes Ltd
Station Road
Earls Barton
Northampton
NN6 0NT
United Kingdom
01604 810387
Once dispatched, kindly email us your Order ID and the preferred replacement size so we can keep this on record and process the exchange promptly.
If you have any questions or need further assistance, please feel free to contact us using the details below:
barker.online@barkershoes.co.uk
+44 (0)1604 810387
Once again, please accept our apologies for the inconvenience caused. We truly appreciate your patience and hope to restore your confidence in Barker Shoes.
Kind regards,
Customer Service Team
Barker Shoes Ltd
Poor customer services and faulty shoes.
I ordered my first pair of Barker shoes which I was very excited about. Within a few wears, I noticed an unnatural crease along the toe box which worsened over time. I looked at pictures I had taken when the shoes were new and can see the crease was present when I purchased the shoes. Barkers informed me I should have sized down from my actual size and this is why the crease occurred despite it being there when I purchased the shoes. Sadly I was also informed there was nothing they could do to resolve the issue. I am left with faulty shoes. I am disappointed with the customer service after attempting to support the British shoe company. No solutions offered to resolve the issue. I won’t be buying from Barkers again.
*** Update - I was asked to return the shoes with a view to receive a refund. I was informed the shoes had significant wear in them after only owning them for 6 months and wearing them in rotation for around 4 months. Very disappointed. I will remain using Loake where I have had no issues with the service or quality of the shoes.
Russ Arnold
19 December 2025
Unprompted review
Reply from Barker Shoes
Dear Sir,
Thank you for taking the time to share your experience with us. We are genuinely sorry to hear about your disappointment, especially as this was your first purchase with Barker Shoes. We truly appreciate your support of British craftsmanship and regret that your experience did not meet the standards we strive to uphold.
We understand your concern regarding the crease on the toe box and how frustrating it must be to notice this developing so early on. While creasing can naturally occur with wear and can sometimes be influenced by fit, we take any concern about product quality very seriously—particularly if the issue was visible at the time of purchase.
To allow us to review this matter thoroughly with our quality control and customer service teams, could you please share your order number (and, if available, the date and place of purchase)? This will help us cross-check the details and reassess your case properly.
Your feedback is important to us, and we would like the opportunity to look into this further and see how we can assist you.
We look forward to hearing from you.
Kind regards,
Barker Team
I haven’t received my order and had no…
I haven’t received my order and had no correspondence from Barkers.Shocking service would never purchase again from you guys
16 December 2025
Unprompted review
Reply from Barker Shoes
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is certainly not the standard of service we strive to provide.
Could you please share your order number with us so we can investigate your order immediately and ensure it is either delivered or refunded as quickly as possible?
I am still awaiting delivery
I am still awaiting delivery. I would have expected some communication from retailer .
16 December 2025
Unprompted review
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