Bandicam Company Reviews 158

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product for its ease of use, intuitive interface, and reliable performance, highlighting its effectiveness for various recording needs, including educational purposes and gaming. Many appreciate the flexibility and useful functions it offers, making it a powerful tool for capturing content. People also commend the company for its excellent customer service, particularly in assisting with license retrieval and addressing technical issues promptly. However, some people were dissatisfied with certain aspects, noting issues such as the software freezing, crashing, or causing video lag. A few customers also reported problems with the product not working on specific operating systems or with protected content, and some expressed frustration with the "lifetime license" policy and the presence of a logo in the free version.

What people talk about most

User experience

Users describe positive interactions with the user experience. Many reviewers praise the intuitive interface,... See more

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise its good interface, editing... See more

Application

Reviewers express ambiguous feedback about the app. Many customers praise its ease of use, reliability, and... See more

Technology

Consumers find technology to be ambiguous. Many users praise Bandicam for its compatibility with flight... See more

Website

Clients share ambiguous opinions on the website. Some reviewers found the website easy to navigate,... See more

Based on these reviews

Rated 5 out of 5 stars

I enjoy this product, as it had a good interface and blends my microphone and camera with many options for the mouse disability. I have recently purchased it as my preferred media recorder and ha e th... See more

Rated 5 out of 5 stars

Wow! Since 2020 many companies with lifetime licenses just deleted them and pretended they never existed. However, that wasn't the case with Bandicam. The AI chat bot helped with the right i... See more

Rated 5 out of 5 stars

The response to my query was quick. All I needed was my Nero account to re-install Nero Platinum. My activation number worked flawlessly as the company wisely keeps a record of the purchases that were... See more

Rated 5 out of 5 stars

Bandicam is one of my most powerful tools, when it comes about recording things that are almost imposible due to website blockings, restrictions and etc.... I Love my software!

Rated 5 out of 5 stars

I've used Bandicam and Bandicut for a couple of years now and am extremely happy with it. It does everything is supposed to and itnhas a friendly user interface.

Rated 5 out of 5 stars

Easy to install, learn and use. Like the flexibility of using key shortcuts. Good quality records which could be edit and upload with just one click.

Rated 5 out of 5 stars

Bandicam makes it easy to change PCs I have moved my license several times now, and it has always been intuitive and easy to do so. How nice!

Rated 5 out of 5 stars

Bandicam has a very intuitive interface and functions very well. On several occasions, I have encountered an issue when using it, not due to any problem with bandicam, but with an issue with my hard... See more

Company replied

Rated 5 out of 5 stars

Responded immediately, GENUINELY helpful (not just a technical copy paste), and pushed out an update within HOURS of emailing. Quite literally the best experience from ANY big company in a LONG tim... See more

Company replied

Rated 5 out of 5 stars

I have had problems with co.selling but not fixing there programs.bandicam fixed the problem ver quick

Company replied

Rated 5 out of 5 stars

As a English teacher I have been using your tool to make my lessons more productive and more fun! And even 19 minutes of a film or a song are enough for free! Thanks

Rated 5 out of 5 stars

My experience with Bandicam is good because it records the desired program, and then I can watch it later.

Rated 5 out of 5 stars

got a new pc , lost product purchase keys and chat sent me to link to retrieve and got info in minutes !

Company replied

Rated 5 out of 5 stars

I am using bandicam up to now the software is good. They also listen to feedbacks

Rated 5 out of 5 stars

I have one compliant - I am not able record in format 1440 Thanks so Alfred Rulenz

Rated 5 out of 5 stars

I needed to get my license information again after reinstalling Bandicut and Bandicam. The process was simple and straight forward. I LOVE using Bandicam and Bandicut!

Rated 5 out of 5 stars

Bandicam has always worked with my flight simulator. Whereas I've had issues with other brands

Rated 5 out of 5 stars

IV'E TRYED OTHERS AND THEIR WAS MORE THAN I WOULD USE AND IT MADE THINGS COMPLICATED

Rated 5 out of 5 stars

I was using bandicam while i was having Windows laptop. The software MAc version took some time to come but finally its here. From my expereince the most reliable and easy to use software for Teachign... See more

Rated 5 out of 5 stars

Was able to retrieve my license number and transfer my Bandicam to my new computer easily.

Rated 4 out of 5 stars

Product seems to work nice. Buying it is a problem. Paid and never got the license. I had to ask them to resend.

Rated 4 out of 5 stars

The bandicam video recorder worked for me for many years. However, I started getting a message that I could no longer use that version and had to upgrade (by payment) for the 2025 version. It also w... See more

Rated 1 out of 5 stars

bandicam is a pile of crap, DO NOT BUY this product!!! it freezes, crashes, sometimes lags the video to make it slow (no matter what settings you use for the capture, and i'm running an nvidia 3050 ca... See more

Rated 1 out of 5 stars

Bought the lifetime version and they scammed me.. I had my computer breakdown so I bought another computer... It had problems with windows 11, so installed Ubuntu... Bandicam won't work on Ubuntu...... See more

Company replied

Rated 1 out of 5 stars

Bandicam was perfect. I had a permanent license for 10 years until they switched to subscription only. I'm not going to just waste money away over clear greed. Its overpriced now and not worth it. Yes... See more

Rated 1 out of 5 stars

3 seconds of unavoidable BANDICUT logo publicity included in every segment of a video in the free version. The vid was only a short 7 seconds so half of it is just Bandicut logo! Btw this is NOT a "wa... See more

Company replied

Rated 1 out of 5 stars

Although the program performs almost as expected, the company is guilty of fraudulent advertising. Scamming people into buying lifetime licenses that expire after one year. Their advertising is mislea... See more

Rated 2 out of 5 stars

So the site automatically loops things to the first beat unless I change it, every time. So if I try to do a recording more than 1 beat long and don't immediately notice (mind you the sound that its r... See more

Rated 1 out of 5 stars

My lifetime license isn't that lifetime anymore -- they want me to pay more for the updates now. That's not what they promised when I was buying this software.

Company replied

Rated 1 out of 5 stars

inspite of having a perpetual licence that was supposed to be forever according to the T&c's they decided that no longer works and you have to pay again. on top of that the program no longer records... See more

Company replied

Rated 2 out of 5 stars

So and what after stopping the recording process: where are the files? Nothing icons to save or anything... Very unclear so i deleted the crap

Rated 1 out of 5 stars

They sell you a "perpetual license" meant to give you access forever to a full version of the software, but now they ask you to pay more (even though I've already paid for the perpetual license) or yo... See more

Company replied

Rated 3 out of 5 stars

Thank you Bandicam for your reply. All your comments are entirely valid, and appreciate you offered a workaround, however complicated for an average tech user. I accept what I was wanting... See more

Company replied

Rated 1 out of 5 stars

Very poor. In some games it don't record when clicking on the record button.

Company replied


Company details

  1. Software Company
  2. Computer Software Store

Written by the company

"Bandicam Company" develops and distributes Bandicam and Bandicut. Bandicam Screen Recorder is very popular game and screen recording software which makes it possible to record a certain area on a PC screen, or a program that uses the DirectX/OpenGL graphic technologies. Bandicut Video Cutter is super-fast video cutting software which allows users to trim parts of video quickly while keeping the original video quality. "Bandicam Company" also provides Capture Library (Bandicam SDK) and Video Library/SDK which are used in major game companies such as Nexon, Tencent, Ubisoft etc.


Contact info

4.1

Great

TrustScore 4 out of 5

158 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Where to start

Where to start ! AI while shows promise "ain't" much help. That's the real problem you cant converse with anyone, I'm confident my problem is simple to fix if I could talk to a tech but those "dazes" are over, if your issue isn't in the list then AI isn't going to help. So that leaves a customer who needs a few minutes with a tech abandoned. There's other software that I'll buy, but I must be fair, when this worked it worked well.

2 February 2026
Bandicam Company logo

Reply from Bandicam Company

Hello,

Thank you for your honest feedback. We sincerely apologize for the frustration you experienced with our AI chatbot.

We understand that while AI can be helpful for general questions, it can never replace the expertise of a real technician when it comes to specific or complex issues. We certainly don’t want any of our customers to feel abandoned.

If our website's AI could not resolve your problem, please email us directly at bandicam@bandicam.com. When you email us, your inquiry will be handled by a dedicated technical support member who will provide a personalized solution rather than a scripted response. We are confident we can fix your issue quickly once we hear from you.

We truly value your "fair" comment that the software worked well for you, and we would love the opportunity to make it work for you again. We look forward to your email.

Best regards,
The Bandicam Team

Rated 2 out of 5 stars
Bandicam Company logo

Reply from Bandicam Company

Hello,

We apologize for the inconvenience.
Your license email may have been filtered into your spam folder; please check there first.

If it's not there, you can have your license resent at any time via this link: https://www.bandicam.com/bandicut-video-cutter/buy/#retrieve

If you need further assistance, please contact us at bandicut@bandicam.com.

Thank you.

Rated 1 out of 5 stars

3 seconds of unavoidable BANDICUT logo…

3 seconds of unavoidable BANDICUT logo publicity included in every segment of a video in the free version. The vid was only a short 7 seconds so half of it is just Bandicut logo! Btw this is NOT a "watermark" - which is always a logo embedded in the content, not added at the end.

1 January 2026
Unprompted review
Bandicam Company logo

Reply from Bandicam Company

Hello,

Thank you for sharing your feedback. We understand that for a short 7-second video, the watermark at the end can feel quite prominent.

As you noticed, the free version of Bandicut automatically adds a watermark to the end of each saved segment. This version is intended for trial purposes so users can test the software's core features before purchasing.

By purchasing and registering a license, you will unlock the following benefits:
- Remove the Watermark: No Bandicut logo will appear at the end of your videos.
- Faster Editing Speed: You will experience significantly faster video processing.
- Support Development: Your purchase helps us continue to improve and update the software.

We hope you will consider supporting our developers by upgrading to the full version for a seamless editing experience.

Thank you,

The Bandicam Team

Rated 4 out of 5 stars

A good recorder . . . with copyright limitations

The bandicam video recorder worked for me for many years. However, I started getting a message that I could no longer use that version and had to upgrade (by payment) for the 2025 version. It also works, but I did discover that it will NOT work on quite a few YouTube videos because of copyright issues. That's not the fault of bandicam I suppose. All-in-all bandicam is a good recorder.

28 December 2025
Unprompted review
Rated 5 out of 5 stars

Best experience from ANY big company in a LONG time

Responded immediately, GENUINELY helpful (not just a technical copy paste), and pushed out an update within HOURS of emailing.

Quite literally the best experience from ANY big company in a LONG time.

15 December 2025
Unprompted review
Bandicam Company logo

Reply from Bandicam Company

Hello,

Thank you so much for your incredibly generous 5-star review!

We are absolutely delighted to read that your experience was the best you've had in a long time. It is truly rewarding to know that our team’s efforts to be genuinely helpful and swift are appreciated.

We want to especially thank you for your detailed report. Your quick and helpful information allowed us to pinpoint the issue and release a fixed update within hours. Reviews like yours, highlighting both the problem and the resolution speed, are extremely valuable as we work to improve our current score and service quality.

We sincerely appreciate you taking the time to share your feedback and for your ongoing support.

Thank you once again.

The Bandicam Team

Rated 5 out of 5 stars

I have had problems with co.selling but…

I have had problems with co.selling but not fixing there programs.bandicam fixed the problem ver quick

15 December 2025
Unprompted review
Bandicam Company logo

Reply from Bandicam Company

Thank you very much for your fantastic 5-star review!

We are delighted to hear that we were able to quickly resolve the issue you were experiencing. Customer satisfaction is our top priority, and knowing that we could effectively fix the problem and meet your needs is the best reward for our team.

We truly appreciate your kind words and your continued support.

The Bandicam Team

Rated 5 out of 5 stars

User friendly

Easy to install, learn and use. Like the flexibility of using key shortcuts. Good quality records which could be edit and upload with just one click.

13 December 2025
Rated 5 out of 5 stars

Unparalleled product support...

Bandicam has a very intuitive interface and functions very well. On several occasions, I have encountered an issue when using it, not due to any problem with bandicam, but with an issue with my hardware/software. In both cases, I emailed Bandicam support describing my issue and received extremely prompt responses with extremely helpful suggestions to resolve the issues. Issues were resolved immediately. Kudos to their level of support!

9 December 2025
Unprompted review
Bandicam Company logo

Reply from Bandicam Company

Hello Mark J,

Thank you for the 5-star rating!

We are delighted to know that our support team was able to provide a quick and effective solution for you. We aim to offer the best user experience possible, so your feedback means a lot to us.

Please feel free to email us again if you ever need further support.

Best regards,
The Bandicam Team

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