Bandicam Company Reviews 158

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product for its ease of use, intuitive interface, and reliable performance, highlighting its effectiveness for various recording needs, including educational purposes and gaming. Many appreciate the flexibility and useful functions it offers, making it a powerful tool for capturing content. People also commend the company for its excellent customer service, particularly in assisting with license retrieval and addressing technical issues promptly. However, some people were dissatisfied with certain aspects, noting issues such as the software freezing, crashing, or causing video lag. A few customers also reported problems with the product not working on specific operating systems or with protected content, and some expressed frustration with the "lifetime license" policy and the presence of a logo in the free version.

What people talk about most

User experience

Users describe positive interactions with the user experience. Many reviewers praise the intuitive interface,... See more

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise its good interface, editing... See more

Application

Reviewers express ambiguous feedback about the app. Many customers praise its ease of use, reliability, and... See more

Technology

Consumers find technology to be ambiguous. Many users praise Bandicam for its compatibility with flight... See more

Website

Clients share ambiguous opinions on the website. Some reviewers found the website easy to navigate,... See more

Based on these reviews

Rated 5 out of 5 stars

I enjoy this product, as it had a good interface and blends my microphone and camera with many options for the mouse disability. I have recently purchased it as my preferred media recorder and ha e th... See more

Rated 5 out of 5 stars

Wow! Since 2020 many companies with lifetime licenses just deleted them and pretended they never existed. However, that wasn't the case with Bandicam. The AI chat bot helped with the right i... See more

Rated 5 out of 5 stars

The response to my query was quick. All I needed was my Nero account to re-install Nero Platinum. My activation number worked flawlessly as the company wisely keeps a record of the purchases that were... See more

Rated 5 out of 5 stars

Bandicam is one of my most powerful tools, when it comes about recording things that are almost imposible due to website blockings, restrictions and etc.... I Love my software!

Rated 5 out of 5 stars

I've used Bandicam and Bandicut for a couple of years now and am extremely happy with it. It does everything is supposed to and itnhas a friendly user interface.

Rated 5 out of 5 stars

Easy to install, learn and use. Like the flexibility of using key shortcuts. Good quality records which could be edit and upload with just one click.

Rated 5 out of 5 stars

Bandicam makes it easy to change PCs I have moved my license several times now, and it has always been intuitive and easy to do so. How nice!

Rated 5 out of 5 stars

Bandicam has a very intuitive interface and functions very well. On several occasions, I have encountered an issue when using it, not due to any problem with bandicam, but with an issue with my hard... See more

Company replied

Rated 5 out of 5 stars

Responded immediately, GENUINELY helpful (not just a technical copy paste), and pushed out an update within HOURS of emailing. Quite literally the best experience from ANY big company in a LONG tim... See more

Company replied

Rated 5 out of 5 stars

I have had problems with co.selling but not fixing there programs.bandicam fixed the problem ver quick

Company replied

Rated 5 out of 5 stars

As a English teacher I have been using your tool to make my lessons more productive and more fun! And even 19 minutes of a film or a song are enough for free! Thanks

Rated 5 out of 5 stars

My experience with Bandicam is good because it records the desired program, and then I can watch it later.

Rated 5 out of 5 stars

got a new pc , lost product purchase keys and chat sent me to link to retrieve and got info in minutes !

Company replied

Rated 5 out of 5 stars

I am using bandicam up to now the software is good. They also listen to feedbacks

Rated 5 out of 5 stars

I have one compliant - I am not able record in format 1440 Thanks so Alfred Rulenz

Rated 5 out of 5 stars

I needed to get my license information again after reinstalling Bandicut and Bandicam. The process was simple and straight forward. I LOVE using Bandicam and Bandicut!

Rated 5 out of 5 stars

Bandicam has always worked with my flight simulator. Whereas I've had issues with other brands

Rated 5 out of 5 stars

IV'E TRYED OTHERS AND THEIR WAS MORE THAN I WOULD USE AND IT MADE THINGS COMPLICATED

Rated 5 out of 5 stars

I was using bandicam while i was having Windows laptop. The software MAc version took some time to come but finally its here. From my expereince the most reliable and easy to use software for Teachign... See more

Rated 5 out of 5 stars

Was able to retrieve my license number and transfer my Bandicam to my new computer easily.

Rated 4 out of 5 stars

Product seems to work nice. Buying it is a problem. Paid and never got the license. I had to ask them to resend.

Rated 4 out of 5 stars

The bandicam video recorder worked for me for many years. However, I started getting a message that I could no longer use that version and had to upgrade (by payment) for the 2025 version. It also w... See more

Rated 1 out of 5 stars

bandicam is a pile of crap, DO NOT BUY this product!!! it freezes, crashes, sometimes lags the video to make it slow (no matter what settings you use for the capture, and i'm running an nvidia 3050 ca... See more

Rated 1 out of 5 stars

Bought the lifetime version and they scammed me.. I had my computer breakdown so I bought another computer... It had problems with windows 11, so installed Ubuntu... Bandicam won't work on Ubuntu...... See more

Company replied

Rated 1 out of 5 stars

Bandicam was perfect. I had a permanent license for 10 years until they switched to subscription only. I'm not going to just waste money away over clear greed. Its overpriced now and not worth it. Yes... See more

Rated 1 out of 5 stars

3 seconds of unavoidable BANDICUT logo publicity included in every segment of a video in the free version. The vid was only a short 7 seconds so half of it is just Bandicut logo! Btw this is NOT a "wa... See more

Company replied

Rated 1 out of 5 stars

Although the program performs almost as expected, the company is guilty of fraudulent advertising. Scamming people into buying lifetime licenses that expire after one year. Their advertising is mislea... See more

Rated 2 out of 5 stars

So the site automatically loops things to the first beat unless I change it, every time. So if I try to do a recording more than 1 beat long and don't immediately notice (mind you the sound that its r... See more

Rated 1 out of 5 stars

My lifetime license isn't that lifetime anymore -- they want me to pay more for the updates now. That's not what they promised when I was buying this software.

Company replied

Rated 1 out of 5 stars

inspite of having a perpetual licence that was supposed to be forever according to the T&c's they decided that no longer works and you have to pay again. on top of that the program no longer records... See more

Company replied

Rated 2 out of 5 stars

So and what after stopping the recording process: where are the files? Nothing icons to save or anything... Very unclear so i deleted the crap

Rated 1 out of 5 stars

They sell you a "perpetual license" meant to give you access forever to a full version of the software, but now they ask you to pay more (even though I've already paid for the perpetual license) or yo... See more

Company replied

Rated 3 out of 5 stars

Thank you Bandicam for your reply. All your comments are entirely valid, and appreciate you offered a workaround, however complicated for an average tech user. I accept what I was wanting... See more

Company replied

Rated 1 out of 5 stars

Very poor. In some games it don't record when clicking on the record button.

Company replied


Company details

  1. Software Company
  2. Computer Software Store

Written by the company

"Bandicam Company" develops and distributes Bandicam and Bandicut. Bandicam Screen Recorder is very popular game and screen recording software which makes it possible to record a certain area on a PC screen, or a program that uses the DirectX/OpenGL graphic technologies. Bandicut Video Cutter is super-fast video cutting software which allows users to trim parts of video quickly while keeping the original video quality. "Bandicam Company" also provides Capture Library (Bandicam SDK) and Video Library/SDK which are used in major game companies such as Nexon, Tencent, Ubisoft etc.


Contact info

4.1

Great

TrustScore 4 out of 5

158 reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A Pleasant Uplifting Surprise

I have been using Bandicam/Bandicut for nearly 4 years without any issues using Win 10. Microsoft terminated Win 10 support Oct. 14 incentivizing me to install Win 11. The installation wiped out everything related to Bandicam/Bandicut, hence I desperately needed tech support. Anticipating an oncoming hassle, I texted support with my issue. Their response was prompt, informative, uplifting, cordial, professional and a pleasant surprise. Their swift resolutions along with continued communications regarding upgrades, uses on other computers etc. further reinforced my admiration for their sincerity and concern for professional customer support.

23 October 2025
Rated 5 out of 5 stars

Wow!

Wow!

Since 2020 many companies with lifetime licenses just deleted them and pretended they never existed.

However, that wasn't the case with Bandicam. The AI chat bot helped with the right information and I was able to retrieve my registration details.

I wasn't really expecting such honesty. Bandicam have done things the right way!

Well done, great company!

29 October 2025
Unprompted review
Rated 1 out of 5 stars

inspite of having a perpetual licence…

inspite of having a perpetual licence that was supposed to be forever according to the T&c's they decided that no longer works and you have to pay again. on top of that the program no longer records in computers with secure boot (most pc's now) so capture of games no longer works, you only find that out after purchasing....

the company is pretending that 2024 and 2045 bandicams are different, but i dint have a linence for bandicam 2024, i bought my licence a decade ago supporting a startup company, and the newest version 2025, is the same product just updated, but specifically compatable with some of the newer anticheats. This is a scam, DO NOT BUY, THIS COMPANY CANT BE TRUSTED ANY MORE.

12 October 2025
Unprompted review
Bandicam Company logo

Reply from Bandicam Company

Hello,

We’re sorry for any misunderstanding.
Your Perpetual License remains valid and can be used permanently with Bandicam 2024.

You can reinstall or continue using the 2024 version from the link below:
- Bandicam 2024: https://www.bandicam.com/downloads/old-versions/

As stated in our Terms and Conditions, free version updates are provided for one year from the date of purchase. After that period, upgrading to newer versions is optional — your existing version will continue to function without any additional cost.

If you experience any issues with Bandicam 2024, you may encounter the same issue with newer versions as well. In that case, please contact us at bandicam@bandicam.com
for technical support.

We truly appreciate your understanding and continued support.
Your feedback is very important to us, and we’ll keep striving to deliver a better experience for all our users.

— Bandicam Company Support Team

Rated 1 out of 5 stars

bandicam is the worst

bandicam is a pile of crap, DO NOT BUY this product!!! it freezes, crashes, sometimes lags the video to make it slow (no matter what settings you use for the capture, and i'm running an nvidia 3050 card so it isnt my equipment)... making this thing work is completely frustrating, most of the time its a nightmare to work with and the company doesnt care at all or they would fix it. used it for years and its never been even decent through all the supposed 'updates' its alway been a huge piece of junk!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Quick Service

The response to my query was quick. All I needed was my Nero account to re-install Nero Platinum. My activation number worked flawlessly as the company wisely keeps a record of the purchases that were made. That is very useful as sometimes the e-mail with the number gets lost somehow over the months.

9 October 2025
Rated 1 out of 5 stars

STAY AWAY FROM BANDICOM - THEY ARE DISHONEST

Although the program performs almost as expected, the company is guilty of fraudulent advertising. Scamming people into buying lifetime licenses that expire after one year. Their advertising is misleading and they are dishonest. I do not recommend dealing with them. There are a lot of other, better products that are provided by honest companies..

28 August 2025
Unprompted review
Rated 1 out of 5 stars

Bandicam got greedy

Bandicam was perfect. I had a permanent license for 10 years until they switched to subscription only. I'm not going to just waste money away over clear greed. Its overpriced now and not worth it. Yes its a great software if its a one time purchase, but with subscription fees that high or even at all they ought to send gold leaf toilet paper in the mail

5 July 2025
Unprompted review
Rated 1 out of 5 stars

LifeTime Licence is False Advertising

I am writing to formally express my disappointment and concern regarding your recent request for me to pay $17.00 USD to upgrade my Bandicam licence to the latest version. When I purchased my Lifetime Licence, it was advertised as “lifetime,” which led me to believe that I would receive all future updates at no additional cost.

Under Australian Consumer Law (ACL), businesses are prohibited from engaging in misleading or deceptive conduct. Advertising a “Lifetime Licence” but later requiring additional payments to access updates is misleading unless this limitation was clearly disclosed at the time of purchase.

I kindly request that you honour the Lifetime Licence as originally advertised and provide me with access to the latest version of Bandicam without additional payment. If this issue is not resolved satisfactorily, I may be left with no choice but to escalate the matter to the Australian Competition and Consumer Commission (ACCC) or my state’s Fair-Trading Office.

I would appreciate your prompt response and resolution of this matter.
Their response is lacking and fails to explain why they offerred a Lifetime Licence when clearly it isn't -False and misleaeding advertising. They have been reported to the ACCC here in Australia as their behaviour is deemed unconscionable conduct

5 March 2025
Unprompted review

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