Balsam Hill CA Reviews 

730
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 541 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful trees and holiday decorations, noting their incredibly realistic appearance, exceptional quality, and very easy setup process. Buyers also appreciate the remarkably fast delivery service, which ensures orders arrive safely, carefully packaged, and on time for the festive season. However, some people mentioned encountering minor issues with faulty lights on a few pre-lit items. A few reviewers also experienced difficulties with defective parts or components not fitting properly upon delivery. Despite these occasional setbacks, consumers consistently remain highly satisfied with their overall purchases and customer service.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the stunning and lifelike appearance of the... See more

Quality

Consumers find quality to be positive, frequently highlighting the realistic appearance, excellent materials,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Order

Customers consistently note positive experiences with order processes, highlighting that online ordering is... See more

User experience

Users describe positive interactions with user experience, highlighting an easy to use website and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Balsam Hill is a great company. It gives excellent customer service, and the trees it makes are beautiful and extremely realistic. I bought an unlit tree, decided I wanted one with lights, and Balsam... See more

Rated 5 out of 5 stars

I recently ordered your Christmas tree branch sample kit. The package was delivered to my doorstep quickly & in excellent condition. The sample branches are ALL BEAUTIFUL & very Realistic. This... See more

Rated 5 out of 5 stars

Normally I don't bother to leave reviews, but this company really impressed me. Their Christmas decorations were stunning. They are both beautiful and have fantastic quality. I purchased more and more... See more

Rated 5 out of 5 stars

Amazing tree, so realistic and well-made. Came with a beautiful storage bag, thoughtful instructions, and all the necessary accessories. Got it in the Black Friday sale. Would buy from this company ag... See more


Company details

  1. Interior Designer

Written by the company

Balsam Hill™ trees are inspired by nature and loved for years. At Balsam Hill™, we believe in the quality and workmanship of our Christmas trees and expect that their enduring beauty should be enjoyed over many seasons.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

730 reviews

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4.6

All reviews

(730)

555 reviews in the last 12 months

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Rated 5 out of 5 stars

Love our new tree!

Love our new tree!

This is our second Balsam Hill tree! As before, the selection and quality are great, prices are reasonable, and shipping was very fast.

1 January 2026
Rated 5 out of 5 stars

Arrived promptly

Arrived promptly, beautifully packaged. Tree is wonderfully well engineered. Great materials, fit and finish, highly adjustable (and readjustable) while holding shape. Altogether realistic effect. Way pleased. And free gloves!

1 January 2026
Rated 4 out of 5 stars

Exceptional

Ordering price and delivery were all exceptional. I gave only four stars because I haven’t actually unpacked my tree and won’t until December 2026. But I have seen one of your products that my son bought and it was gorgeous so I have faith my tree is too!

31 December 2025
Rated 5 out of 5 stars

We called to inquire about the English…

We called to inquire about the English instructions and the customer service was pleasant and got us the info we needed in an email quickly as we were still on the phone. We tried out our new tree before it was packed away until next Christmas. We were very relieved to have quick and courteous help.

30 December 2025
Rated 5 out of 5 stars

Pleased with how real the tree looks

We were pleased with the quality of the tree and the reality. Looking on line it is difficult to determine what the trees actually look like in person. The tree looks so real but you don’t have to water it or worry about needles dropping!

3 December 2025
Rated 5 out of 5 stars

I used the chat 💬 to find out more…

I used the chat 💬 to find out more about the two trees I was thinking about buying. This person was very informative and gave her opinion on them. I asked about other sales and info in which they advised and also said that they didn’t know specifics but when they usually are. This was helpful as I wasn’t sure if I wanted to buy right then or near future. I’m glad I went forward with the purchase as I went onto the site when I received an email of further sales and the tree I bought was sold out.

23 December 2025
Rated 5 out of 5 stars

I had an issue with 1 candle in the…

I had an issue with 1 candle in the Pinecone Berry lantern not lighting, I reported it and your agent came back with a recommendation to check the power and it worked!
This lantern is very well made and I am delighted with it now that everything is working!

29 December 2025

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