Balsam Hill CA Reviews 

730
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 541 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful trees and holiday decorations, noting their incredibly realistic appearance, exceptional quality, and very easy setup process. Buyers also appreciate the remarkably fast delivery service, which ensures orders arrive safely, carefully packaged, and on time for the festive season. However, some people mentioned encountering minor issues with faulty lights on a few pre-lit items. A few reviewers also experienced difficulties with defective parts or components not fitting properly upon delivery. Despite these occasional setbacks, consumers consistently remain highly satisfied with their overall purchases and customer service.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the stunning and lifelike appearance of the... See more

Quality

Consumers find quality to be positive, frequently highlighting the realistic appearance, excellent materials,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Order

Customers consistently note positive experiences with order processes, highlighting that online ordering is... See more

User experience

Users describe positive interactions with user experience, highlighting an easy to use website and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Balsam Hill is a great company. It gives excellent customer service, and the trees it makes are beautiful and extremely realistic. I bought an unlit tree, decided I wanted one with lights, and Balsam... See more

Rated 5 out of 5 stars

I recently ordered your Christmas tree branch sample kit. The package was delivered to my doorstep quickly & in excellent condition. The sample branches are ALL BEAUTIFUL & very Realistic. This... See more

Rated 5 out of 5 stars

Normally I don't bother to leave reviews, but this company really impressed me. Their Christmas decorations were stunning. They are both beautiful and have fantastic quality. I purchased more and more... See more

Rated 5 out of 5 stars

Amazing tree, so realistic and well-made. Came with a beautiful storage bag, thoughtful instructions, and all the necessary accessories. Got it in the Black Friday sale. Would buy from this company ag... See more


Company details

  1. Interior Designer

Written by the company

Balsam Hill™ trees are inspired by nature and loved for years. At Balsam Hill™, we believe in the quality and workmanship of our Christmas trees and expect that their enduring beauty should be enjoyed over many seasons.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

730 reviews

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4.6

All reviews

(730)

555 reviews in the last 12 months

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Rated 5 out of 5 stars

Great to deal with.

Balsam Hill was great to deal with. They were quick, immediately replaced the item with an issue and were very accommodating. Highly recommend.

3 January 2026
Rated 5 out of 5 stars

Great products, Great service

Products of the highest quality backed by customer service that sincerely reflects the values of the company. I highly recommend any product from Balsam Hill to all.

3 January 2026
Rated 5 out of 5 stars

I'm extremely pleased with my purchase

I'm extremely pleased with my purchase. The tree looks stunning, and the 5.5ft full version turned out to be the ideal size for my space. I was initially worried it might feel too large, but it's perfectly balanced and fits beautifully. The after-sales was also outstanding. I would recommend a Balsam Hill tree to others

21 January 2026
Unprompted review
Rated 5 out of 5 stars

The tree is beautiful

The tree is beautiful. It fluffs up and doesn’t look scraggly. I have a slim 10 ft, and I love how it’s a big tree that doesn’t take up too much space

28 November 2025
Rated 1 out of 5 stars

Lights not working

I ordered a lighted garland and a lighted wreath. The garland arrived with three lights out and within two weeks one half of the lights on the wreath were out.

7 November 2025
Balsam Hill CA logo

Reply from Balsam Hill CA

Hi Cynthia, thank you for sharing your experience. Our lighted garlands and wreaths are crafted with UL-listed light strands and are designed for seasonal use, though lighting components can be affected over time by handling, storage, or extended use. While this order falls outside our warranty window, we prepared troubleshooting guides on our website, and our team is always available if you need clarification on those steps.

Rated 4 out of 5 stars

I bought this tree after Christmas

I bought this tree after Christmas. The two boxes came quickly. I unpacked the boxes and put the tree in to the storage bags until christmas next year. I am eating the shipping. You want to know about the tree? Ask me next December.

7 January 2026
Rated 5 out of 5 stars

Incredible Christmas Tree

I am so delighted, it's even more beautiful in person than in the photos, easy to set up, and you have everything you need to store it. I have been wanting a Balsam Flip Tree for over six years when you had to purchase them from the US. I am totally thrilled about my purchase and can’t wait to show off my incredible Christmas Tree next year. ❤️🎄❤️🎄❤️

29 December 2025
Rated 1 out of 5 stars

Prompt delivery

Prompt delivery! Won’t set tree up till next Christmas.

6 January 2026
Balsam Hill CA logo

Reply from Balsam Hill CA

Hi AM! So glad your tree arrived safely. We always suggest giving it a quick setup and check when it gets to you. This helps us sort out any issues right away. Should you need any further assistance, our team is just a message or call away.

Rated 5 out of 5 stars

Highly communicative

Highly communicative, effective shipping, cannot attest to the tree/product itself as it hasn't been unboxed and won't be until the end of this yr...I'll need to revisit this end of 2026 but I am very optimistic given previous reviews and images shared by others.

30 December 2025

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