Balsam Hill is a great company. It gives excellent customer service, and the trees it makes are beautiful and extremely realistic. I bought an unlit tree, decided I wanted one with lights, and Balsam... See more
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Review summary
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I recently ordered your Christmas tree branch sample kit. The package was delivered to my doorstep quickly & in excellent condition. The sample branches are ALL BEAUTIFUL & very Realistic. This... See more
Normally I don't bother to leave reviews, but this company really impressed me. Their Christmas decorations were stunning. They are both beautiful and have fantastic quality. I purchased more and more... See more
Amazing tree, so realistic and well-made. Came with a beautiful storage bag, thoughtful instructions, and all the necessary accessories. Got it in the Black Friday sale. Would buy from this company ag... See more
Company details
Written by the company
Balsam Hill™ trees are inspired by nature and loved for years. At Balsam Hill™, we believe in the quality and workmanship of our Christmas trees and expect that their enduring beauty should be enjoyed over many seasons.
Contact info
Canada
- balsamhill.ca
4.6
Excellent
730 reviews
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Great to deal with.
Balsam Hill was great to deal with. They were quick, immediately replaced the item with an issue and were very accommodating. Highly recommend.
3 January 2026
Great products, Great service
Products of the highest quality backed by customer service that sincerely reflects the values of the company. I highly recommend any product from Balsam Hill to all.
3 January 2026
Quality Products
Exceptional customer service! First time buying from this Company and would not hesitate to purchase again.
18 December 2025
I'm extremely pleased with my purchase
I'm extremely pleased with my purchase. The tree looks stunning, and the 5.5ft full version turned out to be the ideal size for my space. I was initially worried it might feel too large, but it's perfectly balanced and fits beautifully. The after-sales was also outstanding. I would recommend a Balsam Hill tree to others
21 January 2026
Unprompted review
The tree is beautiful
The tree is beautiful. It fluffs up and doesn’t look scraggly. I have a slim 10 ft, and I love how it’s a big tree that doesn’t take up too much space
28 November 2025
The tree was shipped quickly as…
The tree was shipped quickly as outlined - looking forward to viewing the tree next Christmas
8 January 2026
Excellent quality tree storage bag
Excellent quality tree storage bag. Very heavy duty. It will last a lifetime. Great value.
3 January 2026
Your products—that I have purchased—are…
Your products—that I have purchased—are absolutely gorgeous. The packaging is brilliant and can be reused for storage of the item. The shipping is efficient and hassle free. What’s not to like?
7 January 2026
May use AI-assist with repliesRead more
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Lights not working
I ordered a lighted garland and a lighted wreath. The garland arrived with three lights out and within two weeks one half of the lights on the wreath were out.
7 November 2025
Reply from Balsam Hill CA
Hi Cynthia, thank you for sharing your experience. Our lighted garlands and wreaths are crafted with UL-listed light strands and are designed for seasonal use, though lighting components can be affected over time by handling, storage, or extended use. While this order falls outside our warranty window, we prepared troubleshooting guides on our website, and our team is always available if you need clarification on those steps.
I bought this tree after Christmas
I bought this tree after Christmas. The two boxes came quickly. I unpacked the boxes and put the tree in to the storage bags until christmas next year. I am eating the shipping. You want to know about the tree? Ask me next December.
7 January 2026
Incredible Christmas Tree
I am so delighted, it's even more beautiful in person than in the photos, easy to set up, and you have everything you need to store it. I have been wanting a Balsam Flip Tree for over six years when you had to purchase them from the US. I am totally thrilled about my purchase and can’t wait to show off my incredible Christmas Tree next year. ❤️🎄❤️🎄❤️
29 December 2025
Reply from Balsam Hill CA
Hi AM! So glad your tree arrived safely. We always suggest giving it a quick setup and check when it gets to you. This helps us sort out any issues right away. Should you need any further assistance, our team is just a message or call away.
Beautifull
6 January 2026
Product is great and delivery was very…
Product is great and delivery was very fast and efficient.
6 January 2026
Highly communicative
Highly communicative, effective shipping, cannot attest to the tree/product itself as it hasn't been unboxed and won't be until the end of this yr...I'll need to revisit this end of 2026 but I am very optimistic given previous reviews and images shared by others.
30 December 2025
Excellent quality
6 January 2026
Balsam products are top quality and the…
Balsam products are top quality and the speed of delivery is excellent. I highly recommend their trees (with fabulous storage bags) and this year I bought an outdoor weath to go on our door.
1 January 2026
Super smooth transaction
Super smooth transaction. Beautiful tree! Customer service was superior! Communication easy!
29 December 2025
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