Bagista Reviews 

1,568
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, finding them in pristine condition and exactly as described, often indistinguishable from new. The service is frequently highlighted as exceptional, with many appreciating the smooth, professional, and efficient process for both buying and selling. Reviewers also commend the staff for their helpfulness, knowledge, and polite demeanor. The overall user experience is described as easy and reassuring, with excellent communication and timely updates. Many customers appreciate the detailed authentication and careful handling of items, leading to high recommendations and repeat business for their dream bags.

What people talk about most

Product

People report positive experiences with product, often noting that items are in pristine or mint condition,... See more

Service

Customers had positive experiences with service, consistently praising the exceptional, professional, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising items for being in pristine, unused,... See more

User experience

Clients share positive opinions on user experience, frequently describing it as seamless, smooth, and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1. Context • Been to x6 different stores to enquire selling my Mini Lady Dior • Bagista was my final stop recommended by a previous shop 2. First Impression • Attended to ASAP • Hand... See more

Rated 5 out of 5 stars

If you want your items to be handled with care and sold quickly, then sell with Bagista. Unlike many other resellers, Bagista carefully handle your bags and don’t leave them lying around anywhere or... See more

Rated 5 out of 5 stars

As soon as I walked in Charleen who assisted me was incredibly pleasant , cheerful, helpful, and honest about what bag suited my frame on the 2 Hermes Constance bags I was interested in. I will be goi... See more

Rated 5 out of 5 stars

First time I’ve ordered a pre-loved bag as I usually buy brand new and I’m glad I did as I paid less and the Dior lady bag was in Pristine condition as described by Bagista. The bag was well packaged,... See more


Company details

  1. Shopping & Fashion

About Bagista

Written by the company

Bagista is your online shopping destination for luxury handbags and accessories.

Bagista aim to provide a platform where fashion conscious individuals can build a community and trusted marketplace to re-cycle their luxury accessories. We offer a carefully curated range of brands and designers, with a focus on Chanel, Hermès and Louis Vuitton.

Bagista strive to offer a selection of both pre-loved and brand new bags, providing our community of bag-lovers with an eclectic mix of one-off pieces to choose from, no matter your preference.

Established in 2014, Bagista has forged a strong reputation for providing exceptional customer service alongside a seamless online service helping clients to buy, sell or swap their unwanted new or pre-loved designer accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(1,568)

149 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordering online was easy

Ordering on line was easy… delivery a little slow but the worst part was putting the item description and cost visible on the delivery box! Big chance it could have gone missing!!!!!

22 May 2025
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! I couldn't be more satisfied with my Chanel! Communication was absolutely stunning and whole process went extremely well. For sure I'll be back for more :)

26 May 2025
Rated 5 out of 5 stars

Olive Dior saddle bag

I went in-store to buy my Dior saddle bag and the team were so accommodating and welcoming! They made me feel comfortable and I am very happy with my purchase. Definitely recommend.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Nice experience here

Great! Mindy is so professional and considerate! Not only did she efficiently help me deal with my unused bags, but she also provided me with outfit suggestions based on my style. This kind of service that truly meets customers' needs is really heartwarming! I'm really appreciate for Mindy's professional ability and dedication!

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Highest quote in london

I sold my bag here few times, Mindy is always helpful with quoting the price and responds quick with my enquiry. She is responsible with any question I asked.
Bagista is by far the highest quote in london I come across, I trust their service and payment too, the whole selling process takes around 3 working days until I receive the payment.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Very positive experience selling my bag

Choosing to sell to Bagista was a smooth process. Terms and Conditions were clear and Buy out option was more than satisfactory!
The Boutique is cosy and welcoming, with a good range of stock and the Bagista team were polite and not pushy, but very professional.
Communication was clear and the entire process from first point of contact to receiving funds was 4 business days.
Based on my personal experience I highly recommend Bagista and I'll definitely use their services again.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Great experience selling with Bagista

Great experience selling with Bagista! They were really prompt and communicative in ensuring that the whole process was smooth. Big shoutout to Ria who assisted me with this. Kudos and thank you to the entire team!

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Great website

I live in the US and purchased an Hermes bag from the UK website bagista.com. The price was competitive and I received the item within a week. I highly recommend bagista.

7 May 2025
Rated 5 out of 5 stars

Smooth, Trustworthy& 100% Worry-Free Experience

I had a truly seamless and satisfying experience selling with Bagista. From the very beginning, every step of the process was clearly communicated, professional, and reassuring. The team was responsive and genuinely helpful, making the entire journey feel effortless and trustworthy.

What stood out the most was the transparency and care they showed — something that gave me full confidence that my beloved Hermes was in safe hands. The evaluation was fair, the communication was prompt, and the transaction was completed exactly as promised.

I highly recommend Bagista to anyone looking to sell their luxury items with complete peace of mind. You can feel 100% comfortable and secure throughout the entire process. Will definitely be back again!

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Lizhu

That was an amazing experience. Mindy was so nice. We had a super great time with her. Of course we had our dream bag as well!

10 May 2025
Unprompted review
Rated 5 out of 5 stars

We came in for last minute shopping…

We came in for last minute shopping with the intention of purchasing 1 bag but came out with 4. Mindy was extremely helpful by organising the process quickly and smoothly. We felt well taken care of and definitely will be returning soon!

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

Recently sold my bag and couldn’t be more satisfied. The service was smooth from the beginning to end. Raihan was very helpful and had a great experience throughout the process. Would highly recommend for anyone looking to buy / consign bags through Bagista :)

6 May 2025
Unprompted review
Bagista logo

Reply from Bagista

Thank you so much for the kind words! We’re thrilled to hear you had a smooth experience and that Raihan was so helpful. We appreciate the recommendation and look forward to helping you buy or consign with us again!

Team Bagista

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