Bagista Reviews 

1,563
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 149 reviews, reviewers overwhelmingly had a great experience with this company, often recommending them for future purchases. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and dedication in making both buying and selling processes smooth and hassle-free. Many people appreciate the excellent communication and the care taken with items, noting that products are always exactly as described and often exceed expectations in quality and condition. The overall service is frequently described as exemplary, with efficient and fast transactions, leading to high satisfaction with purchases and sales. However, some reviewers were not happy with the lack of a dust bag for their purchased item, suggesting that a professional shop should provide one if the original is missing. A few other people also felt that the staff exhibited a superior attitude and did not adequately prepare for appointments.

What people talk about most

Product

Consumers report positive experiences with the product, often finding items to be exactly as described, in... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and care... See more

Staff

Reviewers mention positive feedback about staff, consistently praising the team for being professional,... See more

User experience

People report positive experiences with the user experience, often describing it as seamless, smooth, and... See more

Quality

Customers had positive experiences with quality, consistently reporting that items, including pre-loved bags,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn’t recommend this company enough! Dominykas sourced my dream bag quickly, the communication was amazing and it arrived in pristine condition. I was initially nervous ordering online but Dominy... See more

Rated 5 out of 5 stars

1. Context • Been to x6 different stores to enquire selling my Mini Lady Dior • Bagista was my final stop recommended by a previous shop 2. First Impression • Attended to ASAP • Hand... See more

Rated 5 out of 5 stars

If you want your items to be handled with care and sold quickly, then sell with Bagista. Unlike many other resellers, Bagista carefully handle your bags and don’t leave them lying around anywhere or... See more

Rated 5 out of 5 stars

I have just bought and sold a bag in Bagista and both processes were so easy. I’m delighted with my new bag and my selling experience was equally great. Special thanks to Dominic, who went above and... See more


Company details

  1. Shopping & Fashion

About Bagista

Written by the company

Bagista is your online shopping destination for luxury handbags and accessories.

Bagista aim to provide a platform where fashion conscious individuals can build a community and trusted marketplace to re-cycle their luxury accessories. We offer a carefully curated range of brands and designers, with a focus on Chanel, Hermès and Louis Vuitton.

Bagista strive to offer a selection of both pre-loved and brand new bags, providing our community of bag-lovers with an eclectic mix of one-off pieces to choose from, no matter your preference.

Established in 2014, Bagista has forged a strong reputation for providing exceptional customer service alongside a seamless online service helping clients to buy, sell or swap their unwanted new or pre-loved designer accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 50% of negative reviews

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4.9

All reviews

(1,563)

144 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing experience

My name is Tetiana.i had a few deals with amazing shop Bagista.
I love this shop,i like people who works there.Quick service and reasonable prices.
Definitely I will be back to shop.
Also I like their location in Knightsbridge.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

A very happy customer!

I have bought pre loved bags twice from this company and each time I found the company to be highly professional, very helpful and the bags to be of superb quality! If I was looking at pre loved handbags I wouldn’t look anywhere else as Bagista is fully trusted by myself and my friends who have also purchased on my recommendation.

31 May 2026
Rated 4 out of 5 stars

If dust bag is included, it would be 5 star

I purchased a pre-loved Chanel bag from Bagista. The photos on the website were very clear. The payment process was smooth (with payment an options built-in). I had a query and used the WhatsApp contact on the website, my query was replied quickly and clearly.
The delivery was swift .
The bag arrived in perfect condition with wrappings to protect the bag.
I deducted one star is because it doesn’t come with a dust bag. If Bagista can provide their own brand dust bag (if no original dust bag came with the bag), it would be 5 stars. As ultimately , all the pre-loved bags are still not cheap.

31 May 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service, i purchased online and asked for additional images which were provided extremely quickly. I would definitely recommend and will definitely be buying from them again

21 May 2026
Rated 5 out of 5 stars

Great experience!

Thanks again for helping me sell my Chanel Boy Bag. From the drop off to updates on offer was very smooth. Trusted company, will consider them again if I have to sell luxury items.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Will definitely buy again

First time I’ve ordered a pre-loved bag as I usually buy brand new and I’m glad I did as I paid less and the Dior lady bag was in Pristine condition as described by Bagista. The bag was well packaged, delivery was fast and kept me updated throughout. I will definitely buy again, thank you Bagista.

5 May 2026
Rated 5 out of 5 stars

Came in last week to buy a bag I saw on…

Came in last week to buy a bag I saw on the Bagista website. Dominykas helped me and was so knowledgeable and lovely to talk to. It made the experience so much nicer. Thanks, Dominykas :) I will definitely be coming back to buy more bags.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous

Having used Bagista a few times In the past, I felt confident in making another purchase knowing that they deliver, provide high quality goods with accurate descriptions and they did not disappoint. Highly recommend

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Bagista

Excellent experience with Bagista. Dominykas was incredibly helpful, professional, and responsive throughout the process. Everything was smooth, transparent, and handled with great care.
The customer service was outstanding and the whole experience felt very personal and professional. I’ll definitely be coming back again!
My bag arrived quicker than I was expecting and I am so pleased.
Highly recommend!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a seamless and excellent…

I had a seamless and excellent experience with Bagista!
They are so professional and prompt with responses and they have a beautiful boutique in Knightsbridge.
They have an amazing selection!
Thank you for the best experience!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

If you want your items to be handled…

If you want your items to be handled with care and sold quickly, then sell with Bagista. Unlike many other resellers, Bagista carefully handle your bags and don’t leave them lying around anywhere or handled heavy handedly without gloves. They have a seamless selling process, thankyou to Dom who always provides quick quotes and who has sold many of my items.
The team always update you when they have received, authenticated and sold items.
They are truly the best.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Bagista

I had a great experience with Bagista. I resold a bag through them and the whole process was smooth, professional, and prompt. Communication was clear, everything was handled efficiently, and I felt confident throughout.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

This is the 4th Hermes piece we have…

This is the 4th Hermes piece we have bought from Bagista and we have also sold with them. They are a highly trustworthy reseller and we have no doubts over their integrity. Dom is a delight to deal with and will always do his utmost to help.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

BAGISTA have done it again

BAGISTA have done it again! This is the second bag I have bought from them and I have no doubt I will be shopping with them again in the future. The whole experience in purchasing my Kelly bag has been truly professional from start to finish. I really can’t speak highly enough of them and wouldn’t hesitate in recommending them to anyone wanting to buy preloved.

8 April 2026
Rated 5 out of 5 stars

From start to finish… 5 stars

From start to finish, their team took such great care of me especially Dominykas as well Param, professional, attentive, and genuinely helpful throughout the whole process.
They made what could have felt like a big, daunting purchase feel smooth and enjoyable, always taking the time to answer my questions and make sure I felt confident in my decision.
I’m so happy with my purchase and the overall experience that I’ll definitely be coming back again. Highly recommended to anyone looking for both beautiful pieces and exceptional service! Thank you!

21 April 2026
Unprompted review

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