Excellent customer care, great communication and everything was so easy not only deal with them but ordering and delivery. I really can’t complain about a thing. Items I got are absolutely beautiful a... See more
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Review summary
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Purchased an ex-display melting lolly for £19.99 expecting a few flaws but nope, no scratches, no discolouring, I am more than impressed and delivery was quicker than the time frame given. Excellent 1... See more
Ordered gold paint pot, was really worried it would arrive broken, packaging brilliant, well done. Third purchase all have been great, highly recommend top quality thanks
Bag&Bones offers a truly original and exciting range of products. I’ve always found them to be of the highest quality and they add real style and impact to my home. Beautifully packaged and fast deliv... See more
Company details
Written by the company
BAG&BONES is an innovative LED neon art and homewares label, grounded in high quality, unmistakable design. Established in 2016, BAG&BONES is a small independent British company based out of our London studio.
Contact info
111 Oaklands Road, W7 2DT, London, United Kingdom
- 020 87406 950
- hello@bagandbones.co.uk
- bagandbones.co.uk
4.9
Excellent
254 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Lovely well made items and 10/10…
Lovely well made items and 10/10 customer service.
Would 100% recommend - thank you!
6 March 2024
Unprompted review
Prompt delivery and paint sculpture…
Prompt delivery and paint sculpture looks amazing so happy definitely eye catching worth every penny 😀
5 March 2024
Unprompted review
Really great customer service
Really great customer service. Friendly and quick to respond to queries. And of course the products are absolutely stunning!
26 February 2024
Amazingly Quirky
Love shopping here!! You can really buy some unique pieces that I haven’t seen duplicated anywhere else. Bought a few pieces now, both previous buys; products exactly as they should be, delivered on time - no issues. Third purchase an issue with delivery, contacted customer services - Julian was amazing. Issue resolved very promptly, professionalism throughout. Got my eye on my next purchase already!!
4 March 2024
Unprompted review
The gold paint pot sculpture
I purchased the gold paint pot sculpture but had a deformity at the base of the sculpture after I received it. The issue was resolved quickly after I have emailed them, responded promptly and got the replacement the following day. Customer service second to none, excellent service. Pot sculpture absolutely gorgeous, lovely design. Thinking of my next order😊. Would highly recommend.
27 February 2024
Unprompted review
Great service and products!
Fantastic company who really value their customers. I’ve purchased a couple of signs and they’re just amazing to look at, really make a room! An item was missing and it was sorted quicker than I could have imagined, even though I should have checked much sooner, they were so accommodating. I’d encourage everyone to have one of their products in their home, they’re a real feature! Thanks again :)
29 February 2024
Unprompted review
Customer Service is Outstanding!!!
Customer Service is outstanding. Products are of top quality.
1 June 2023
Unprompted review
Very happy with my order
Very happy with my order, speedy delivery and customer service from Julian was fantastic.
9 February 2024
Unprompted review
Dripping paint ornament
Dripping paint ornament is a well made quality item love it and it’s a talking point when anyone visits .I also bought it when it was on offer but would have easily paid full price for it😀
16 January 2024
Unprompted review
Beautiful product and outstanding…
Beautiful product and outstanding customer service.
30 January 2024
FABULOUSLY QUIRKY
I purchased the silver paint pot sculpture. Absolutely gorgeous, fantastic quirky design. Most certainly a talking point.
Customer service second to none. I received within two days of making my order. Would highly recommend
27 January 2024
Unprompted review
Sunshine ice lolly, red hot service
Sunshine ice lolly - very high quality product, delivered quickly and accompanied by quite wonderful customer service.
I would happily buy from Bag&Bones again.
30 January 2024
Unprompted review
The product looks great and appeared as…
The product looks great and appeared as advertised.
2 January 2024
Great customer care
My sister bought me the rope light hand horns, let's forget about the super high shipping costs and the fact that she had to pay also an additional custom cost (thank you brexit!).
The hand arrived ruined and with some scratches on it, it was a present so I only opened it on Christmas and so it was too late to ask for a refund (since it was bought during black friday - it's my sister's fault yes she should have complained before).
Also, the hand doesn't come with anything to hang it on, such as screws or I don't know what, and I think that for almost 100 euros those should be included.
It's a pity, they're designs are incredible but my experience wasn't.
******Update:
this was a two star review that has to become a 5 star review.
As a small business I assume that not everything can go as imagined BUT they did take care of my situation like professionals.
Thank you once again to the team and Gigi itself for everything they did for me! Not anybody can handle complaints like you did and spend time to solve any customers problems :)
25 December 2023
Unprompted review
Reply from BAG&BONES
Hi Diletta, I hope you're well. We're so sorry to hear about your disappointing experience with us. We would love to have the opportunity to resolve this for you. Your Hand Horn hook should have come with screws and in perfect condition and if this was not the case, we'd really appreciate the opportunity to resolve this for you. Sadly customs is something that is not within our control but if you would like to drop us an email at hello@bagandbones.co.uk we'll do our best to resolve the issue with your item for you. Many thanks, TEAM BAG&BONES
Absolutely love it
26 December 2023
Strikingly quirky!
I've previously bought the gold melting pot and recently the (ex display) melting lollipop. Both absolutely fabulous items, great quality and strikingly quirky without looking ridiculous. Had no need to contact customer services as everything was exactly as it should have been.
8 January 2024
Unprompted review
Great Customer Service :)
Delivery was on time and perfect. Customer service in responding to my complaint was very professional and helpful...Thank you guys I will be ordering again :)...Maybe not the white bag since the silver chain feels a little too cheap :(but its aesthetically beautiful. Will order the lovely tulips again those light up so amazing beautifully!👏
3 December 2023
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