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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their unique and artistic quality, often describing them as beautiful, fabulous, and even "art." Many people are impressed with the high quality of the items, noting that they often exceed expectations based on pictures. The delivery service is also frequently highlighted as excellent, with consumers appreciating the promptness, secure packaging, and good communication throughout the process. However, some customers experienced issues with incorrect items being sent, which then led to delays in receiving the correct order. A few other people also experienced delays in dispatch.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the fantastic and excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer care, great communication and everything was so easy not only deal with them but ordering and delivery. I really can’t complain about a thing. Items I got are absolutely beautiful a... See more

Rated 5 out of 5 stars

Sometimes you click on a company who delivers on time, who sell wonderful items, who make your house feel like a show room with phenomenal objects and make all your friends envious. Thank you Bag&Bo... See more

Rated 5 out of 5 stars

Purchased an ex-display melting lolly for £19.99 expecting a few flaws but nope, no scratches, no discolouring, I am more than impressed and delivery was quicker than the time frame given. Excellent 1... See more

Rated 5 out of 5 stars

Ordered gold paint pot, was really worried it would arrive broken, packaging brilliant, well done. Third purchase all have been great, highly recommend top quality thanks


Company details

  1. Neon Sign Shop
  2. Decoration and Interior Design Store
  3. Lighting Store
  4. Sign Shop

Written by the company

BAG&BONES is an innovative LED neon art and homewares label, grounded in high quality, unmistakable design. Established in 2016, BAG&BONES is a small independent British company based out of our London studio.


Contact info

4.9

Excellent

TrustScore 5 out of 5

224 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time I had brought from here…

First time I had brought from here after following their page for years and wasn’t disappointed. Brought a ex display item in the sale. Excellent condition for ex display. Delivery was great, quick and packaged well. If I would totally recommend!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

It's art, but you can own it

I love having actual art in my home. I had no idea I could do that until I discovered Bag&Bones. Everything is carefully put together and packaged, and everything brings joy to my home and my life whenever I see it. Six stars out of five.

2 February 2026
Rated 5 out of 5 stars

Fabulous ornaments

Easy to order and very efficient, packed really well on delivery. The 2 ornaments I received are fabulous!
I get lovely comments about them .

29 January 2026
Rated 5 out of 5 stars

Excellent customer care

Excellent customer care, great communication and everything was so easy not only deal with them but ordering and delivery. I really can’t complain about a thing. Items I got are absolutely beautiful and a talking point when visitors come as there fascinated in the items. Good quality. Wouldn’t hesitate to buy again. Thank you team bag & bones. Mrs Taylor x

7 January 2026
Rated 5 out of 5 stars

A* Delivery

A* Delivery

I have ordered an item with the 2-4 day delivery and it has arrived on the second day post ordering, just in time for what I need it for. Well packaged and great quality. A* service, I will be ordering from you again :)

29 December 2025
Rated 5 out of 5 stars

Excellent online shopping experience

Purchased an ex-display melting lolly for £19.99 expecting a few flaws but nope, no scratches, no discolouring, I am more than impressed and delivery was quicker than the time frame given. Excellent 1st time purchase experience from Bag & Bones. I'm already eyeing up the rainbow paintpot!!

29 December 2025

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