Back Market - Ireland Reviews 

665
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent condition of products, often describing them as looking brand new, and appreciate the great value offered at reasonable prices. Many reviewers highlight the fast and efficient delivery service, with items frequently arriving ahead of schedule and customers kept well-informed. The overall service is commended for its reliability and ease of use, leading many to recommend the company for future purchases. However, some customers also noted areas for improvement. Some found the packaging poor or lacking cushioning, while others felt product descriptions sometimes didn't fully match, citing issues like incorrect keyboard layouts, lower battery performance, or poor repair quality. A few reviewers also experienced delivery delays or communication problems regarding their orders.

What people talk about most

Product

Customers had positive experiences with product, often receiving items in perfect or like-new condition,... See more

Quality

Clients share positive opinions on quality, with many reviewers receiving products in excellent or like-new... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast delivery times, often... See more

Service

Users describe positive interactions with service, frequently highlighting its speed, reliability, and... See more

Price

Reviewers highlight positive aspects of price, with many customers finding competitive and reasonable prices... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Item arrived safely. Noticed two things 1) European style power cord supplied, should have been a UK style power cord (for Ireland) 2) The keyboard on the laptop has a US English layout rather than... See more

Rated 4 out of 5 stars

The phone was as described and condition was as expected and as ordered. The packaging was poor, and as the phone was a Christmas gift I had to obtain additional packaging to make more presentable. A... See more

Rated 5 out of 5 stars

I got a refurbed Dell laptop with WIN11PRO 16GB Ram 2017 year with Intel I5vpro 8th Gen for 220€ for real . (ok its keyboard is Spanish QWERT so while all letters numbers ,space ctrl are the same... See more

Rated 5 out of 5 stars

PURCHASED DELL OPTIPLEX 3040SFF JUST VERY RECENTLY.... ORDERED IN IRELAND AND ARRIVED WITHIN 3 DAYS... INCREDIBLE!!....SO MUST HAVE PHYSICAL SUPPORT IN IRELAND....WELL, APPARENTLY IN DUBLIN WE HAVE..... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Computer and Accessories Store
  3. Electronics Store
  4. Online Marketplace

Written by the company

Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. http://backmarket.ie/ https://www.backmarket.ie/reviews


Contact info

4.2

Great

TrustScore 4 out of 5

665 reviews

5-star
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1-star

Asks customers to review

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4.2

All reviews

(665)

255 reviews in the last 12 months

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Rated 1 out of 5 stars

Bought a s25 ultra

Bought a s25 ultra that was described as excellent
Received a phone with a nice chip gone out of the gorilla glass. Finger nail rub along the chip can feel how bad it is
Also a nice scratch/crack on the rear glass

Their support takes an age to come back
And I am not satisfied with their suggestions

Would not recommend to others

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Phone in excellent condition arrived promptly

Got a Samsung S 21 FE. All working well so far. Went for excellent condition and appears as a new phone. Arrrived promptly in 3 days ahead of 7 days advised .
Only issue is extended warranty started when ordered even though I didnt have the phone. Cover should start when phone is delivered not ordered as Back Market responsible for it until purchaser receives it

27 March 2026
Unprompted review
Rated 1 out of 5 stars

I was sent an "offer" after browsing, It does does not apply in Ireland and shows the profit they make here.

I was sent an "offer" after browsing their UK site where I bought a phone recently.

I was looking for a small cheap server, identical to a previous purchase bought here in Ireland.

I was emailed with the offer at a cheap, acceptable price, but the companies UK site does not deliver to Ireland. The desktop unit was a mere £80 which was perfect for a low performance, simple server.
The same device or it's equivalent was 130 euro on the Irish site.

I really am sick of being treated like a right gullible mark when living in Ireland, even a bloody sim card is three times the price I pay for my English accounts.
Anyway they should not have emailed this fantastic offer to me as it has simply put me right off yet another profiteering company that sees Ireland as a competition free source of cash rich numpties.

I didn't find what I wanted at £80 elsewhere, but my supplier of new stuff also does refurbished gear at virtually the same price in the UK and Ireland without discriminating against Irish deliveries.

Frankly the 130 euro would probably be acceptable before the £80 offer arrived, but I dislike being taken for a fool and will not use this company again.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Five stars

Five stars. I gave 4.5 before, but now I am very happy with it. It's working perfectly. Thank you.

7 April 2026
Rated 3 out of 5 stars

AWESOME

After so many hold back finally bought a product and trust me I loved it so much ,clean,well packaged and delivered at the time that was said ,am saying this is first of many product to buy on the website 👍

4 April 2026
Rated 1 out of 5 stars

My Samsung laptop was not repaired due…

My Samsung laptop was not repaired due to it not being “economical” despite it only needing a simple screen repair. Research shows a new screen is a mere £200 pound. Instead I have been issued £599 in store credit. Unfortunately, this does not resolve the issue for me.

My original laptop had a significantly higher specification than any of the replacement options currently available on Back Market. In addition, Samsung is selling brand‑new Galaxy Book4 Edge models for less than the refurbished prices on Back Market. This means the store credit does not allow me to obtain an equivalent or better device, and therefore does not represent a fair replacement for the value of my original machine.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

I would give the service from Back…

I would give the service from Back Market 10 starsif I could. I made a mistake with the screen size of the phone I ordered. It was no problem I returned the phone and had a refund as soon as the phone was received back by the seller.

24 March 2026

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