Back Market - United Kingdom Reviews 

I got the device I bought in the state I viewed it online

Phone arrived on time and was exactly as expected! Really pleased!

Would definitely recommend
Brought a mini I pad it was a good price
Brought on a Friday was delivered by the Tuesday very good service
The tablet arrived in good condition
Good service

Efficient, great product range and fast delivery.

Items exactly as described, which is refreshing having dealt with Decorsdeluxe recently!

I have had a laptop and a new phone from Back Market now. I can honestly say they are so efficient and both items are as good as promised! I have no hesitation in recommending them!

I have bought a lot of things like iPhones, laptops, but I have not had any problem with any of these. Timely delivery and always meet my expectations.

Good honest company,
Great value, phone looked new, just a slight mark on the outer case but that’s all. Delivery was quick.
Just a good honest company, can highly recommend.

Great phone but delivery was a real issue, took a day off work to receive the phone but DHL then cancelled, had to take another day off two days later, tried to contact DHL and Backmarket but you only get a response from bots. POOR customer service.

Excellent product, excellent service . Well packaged, swift delivery. I’m more than happy with my purchase 👍

Everything came in good condition and in good time. Happy with my purchase

I bought a refurbished Pixel 8 Pro for £360 at excellent quality. The first phone had persistent GPS and network faults, so Back Market arranged a replacement. The replacement arrived on 17 June 2026 with a cracked screen and the same GPS and network faults — two non-conforming devices in a row.

I reported it on 1 July 2026, day 14, within Back Market's own 14-day reporting window. The claim was refused as "reported late" because their team counted from 2 July — the day an agent first opened my ticket — not the day I sent my report. I corrected this in writing. Their final response maintained the refusal without disputing my timestamp. The only offer made in the entire process was a 5% discount code for a future purchase which is a giant spit in the face.

The Consumer Rights Act 2015 gives consumers 30 days to reject faulty goods for a full refund — a statutory right no internal reporting policy can shrink, and I was inside even their own window. Meanwhile, my payment provider says in writing that only the merchant can issue a refund, while Back Market's final response directed me to my payment provider.

I have now raised a formal complaint with Back Market's legal team, served a subject access request for the original ticket timestamps, and am escalating via Citizens Advice and Trading Standards. A full £360 refund resolves this.

Ordred 5 itmes.....2 of them where ordred by mistake....every time i try to submit the form to get a refund the app conveniently has a network connection error, same connect its using to lead the error messagein the first place...same connection im using to wrote this review and same connection it used to take my ordred...i also bought a phone...said fair condition...should be SH@et Condition as its banged up ...never ever using them again!!!!

Good quality products. Fast delivery. A lot of money saved!

Very good selection of the tech devices, good price, speedy delivery and arrived in very good condition. Thank you.

Easy buying process with good descriptions and helpful facts. Phone was as stated. Trade in proceeded smoothly and efficiently with provided packaging and labels. The delivery was slightly delayed but this did not impact. Thank you

Excellent experience, would definitely purchase from back market again.

The process was easy and the product was exactly as described.

Absolutely no issues!

Quick delivery great price mobile in great condition think its the 4th one ive bought.

Great service. Very happy with my new iPad.