Absolutely love this stroller, we needed it for our autistic 4 year old as this stroller holds a higher weight capacity. It's easier to handle and manoeuvre with a larger 4 yr old in. It's easy to fol... See more
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Review summary
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Bought a pram and car seat combo in October to use the black Friday sale. Only tried to put them together in April (when the baby was born), and the adapter was for the wrong model. Contacted customer... See more
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I was initially a bit concerned about ordering because the running buggy was £100 cheaper here than anywhere else, and I worried it might be too good to be true. I’m so glad I bought from baby and c... See more
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Brilliant company with genuine care and concern for their customers. We are incredibly grateful for the help they have given to us and our little boy. They have gone above and beyond what other compa... See more
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Company details
About Baby and Child Store
Written by the company
Baby and Child Store specialises in the world of nursery retail, offering a wide array of pushchairs, car seats, nursery furniture, toys, and gifts.
What began as a humble family business has now evolved into a multi-channel retailer, with operations based out of our warehouse in London SE6 and more recently, our showroom. We pride ourselves in delivering exceptional customer service. Our team don’t earn commission on sales, our focus is on ensuring that we guide our customers towards the right products for them in terms of lifestyle and budget.
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Friendly Expert Advice
Written by the company
- Call us on 0208 295 6444
- Free gifts with all purchases over £200
Contact info
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 1 week
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Reply from Baby and Child Store
Dear Nichola
Thank you for taking the time to post your review and we are pleased to hear that you were happy with the service,
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Service was great
Service was great! Requested earlier delivery and it was managed well. Product was stunning.
17 October 2025
Unprompted review
Reply from Baby and Child Store
Dear Julie
Thank you for taking the time to provide your feedback and we are pleased to hear that you were happy with the process
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Mandy
Thank you for your feedback and we are pleased to hear that you werer happy with the experience.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Kirstie
Thank you for your feedback and we are pleased to hear that you like the item purchased and that it arrived quickly
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Lilia
Thank you for your feedback and we are pleased to hear that the items arrived quicker than expected
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Cecilia
Thank you for your feedback and we are pleased to hear that the items arrived on time and in good shape
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Ordered on 2nd sept and it’s now 2nd…
Ordered on 2nd sept and it’s now 2nd Oct no update on delivery date after emailing company the emails received are not very clear !
2 September 2025
Unprompted review
Reply from Baby and Child Store
Dear Clare
Thank you for taking the time to provide your feedback and we are sorry to hear that you are not happy with the delivery schedule. We can see that the delivery timescale selected takes this up until the end of this coming week but the items are due for delivery on Monday and that a member of the management team has been in touch to explain the delivery process with the courier.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
I am very happy with my item
I am very happy with my item, will order again, only problem I had was the delivery was slow as it took longer to come than what it says.
15 September 2025
Reply from Baby and Child Store
Dear Nicola
Thank you for taking the time to provide your feedback and we are pleased to hear that you are happy with the item. We do apologise that the item was delivered one day over the delivery timescale. This has been fed back to our dispatch team.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Brilliant company with genuine customer care
Brilliant company with genuine care and concern for their customers. We are incredibly grateful for the help they have given to us and our little boy. They have gone above and beyond what other companies would likely do. Would recommend them to any parents. Thank you!
25 September 2025
Unprompted review
Reply from Baby and Child Store
Dear Leah
Thank you for your feedback and we are pleased to hear that we were able to assist.
Please don't hesitate to contact us if we can be of further assistance
Kidn regards
The Customer Service Team
Fabulouscarry cot for ou and about service came quickly and…
Fabulous service came quickly and packaged well my daughter is over the moon with carry cot
12 September 2025
Reply from Baby and Child Store
Dear Mrs Dixon
Thank you for taking your feedback and we are pleased to hear that you were happy with the product and delivery.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Thank you for taking your feedback and we are pleased to hear that you were happy with the pricing and delivery.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
The best prices with real discounts…
The best prices with real discounts plus amazingly fast delivery! Thanks
10 September 2025
Reply from Baby and Child Store
Dear Mitko
Thank you for taking the time to provide your feedback and we are pleased to hear that you were happy with the pricing and service. Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Anju
Thank you for your feedback and we are pleased to hear that you are happy with the product.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Ela
Thank you for review and we are pleased to hear that everything went well.
Please don't hesiatet to contact us if we can be of futher assistance
Kind regards
The Customer Service Team
Nieces first birthday
I bought toys for my neices first birthday she loved them and so did the parents especially the learning walker
15 September 2025
Reply from Baby and Child Store
Dear Aishah
Thank you for your feedback and we are please to hear that your neice liked the toys purchased.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
It was quick easy to purchase
It was quick and easy to follow the purchase process.
13 September 2025
Unprompted review
Very happy customers!
We’ve just received our gorgeous new pram from Baby and Child store. The delivery was so speedy & communication was brilliant. Would 100% order from them again. Thank you
8 September 2025
Unprompted review
Reply from Baby and Child Store
Dear Rebecca
Thank you for sharing your experience and we are pleased to hear that everything went well and you are happy with the product.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
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