AVRillo Conveyancing Reviews 

1,894
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, making interactions pleasant and efficient. Many highlight the excellent service and communication, noting quick responses and clear information that kept them informed at every stage. The user experience, often supported by online portals and call surgeries, is frequently described as smooth and stress-free. However, some people mentioned issues with communication clarity, including dense emails and a perceived lack of hand-holding for complex processes. A few other people also felt that response times were occasionally slow or that there was a lack of continuity due to changing handlers.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising the team's efficiency,... See more

Service

Reviewers mention positive feedback about service, with many highlighting the professionalism, efficiency,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the supportive and communicative... See more

Response time

Customers generally report positive experiences with response times, praising quick email replies and... See more

User experience

Users describe positive interactions with the user experience, with many finding the process straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wouldn’t hesitate to recommend Sarah Baker of AV Rillo Conveyancing. She worked tirelessly over a period of two years and previously two broken chains (when the bottom of the chains fell out) to bri... See more

Company replied

Rated 5 out of 5 stars

With Avrillo from instructing them to nearly completion , they have been very supportive through the whole process , guideing me through what can be a very stressful time ... Very helpful team and... See more

Company replied

Rated 5 out of 5 stars

The buying process did go quite smoothly. Some of the legal jargon was quite confusing at times, but the call surgery was very useful and Sarah was able to explain and put my mind at rest. I would r... See more

Company replied

Rated 5 out of 5 stars

After getting my head around having solicitors that only work on line (I'm not very good at tec)Avrillo were very good,very quick at responding to questions, kept us informed on all the progress,and f... See more

Company replied


Company details

  1. Conveyancer

Written by the company

AVRillo are specialist conveyancers and property lawyers helping people move home across England and Wales. We are one of the UK’s highest-rated conveyancing firms with a 95% completion success rate, compared to 1 in 3 transactions failing elsewhere. Our award-winning conveyancing team focuses on faster communication, clearer updates, and a safer, more reliable moving experience for buyers and sellers. With thousands of verified reviews, we have become known nationally for reducing delays, preventing fall-throughs, and guiding home movers through the legal process with care, transparency and efficiency.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(1,894)

352 reviews in the last 12 months

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Rated 5 out of 5 stars

Sarah was so helpful and kind and…

Sarah was so helpful and kind and always ready to help withvany questions

29 May 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your lovely review. We’re delighted to hear that Sarah was so helpful, kind and always ready to assist with any questions you had throughout the process.

Your kind words will mean a great deal to Sarah and the team. Thank you for taking the time to share your experience, and we wish you all the very best moving forward.

Rated 5 out of 5 stars

Great job

From the first viewing to completion the AVRillo team guided me every step of the way.
The entire process took just 3 months which is extremely quick.
I would highly recommend

4 June 2026
Unprompted review
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your wonderful review. We’re delighted to hear that the AVRillo team guided you every step of the way, from your first viewing right through to completion.

Completing in just three months is a fantastic result, and it’s great to know the process felt smooth and well supported throughout.

Thank you for your recommendation — it truly means a great deal to us. Wishing you every happiness in your new home.

Rated 5 out of 5 stars

The process was smooth and efficient

The process was smooth and efficient. Correspondence was professional and polite. They made my selling experience stress free.

3 June 2026
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Reply from AVRillo Conveyancing

Thank you for your kind review. We’re delighted to hear that the process was smooth and efficient, and that all correspondence was professional and courteous throughout.

It’s especially pleasing to know that we were able to make your selling experience stress free. Your feedback means a great deal to us.

Wishing you all the very best moving forward.

Rated 5 out of 5 stars

Avrillo processes were seamless was so…

Avrillo processes were seamless and was so impressive. There was constant communication from the company. Jessica was a professional to the core, she was helpful all through

1 June 2026
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Reply from AVRillo Conveyancing

Thank you for your wonderful review. We’re delighted to hear that you found AVRillo’s processes seamless and impressive, and that the constant communication helped make the experience a positive one.

It’s especially lovely to hear your kind words about Jessica. Her professionalism and dedication to supporting clients throughout the process are qualities we value greatly, and we’ll be sure to share your feedback with her.

Thank you for taking the time to share your experience, and we wish you all the very best moving forward.

Rated 5 out of 5 stars

Very efficient and great communication

Very efficient and great communication

2 June 2026
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Reply from AVRillo Conveyancing

Thank you for your kind feedback. We’re delighted to hear that you found the service efficient and that communication was excellent throughout the process.

We truly appreciate you taking the time to share your experience and wish you all the very best moving forward.

Rated 5 out of 5 stars

AVRillo were very helpful

AVRillo were very helpful. Their internal portal is modern and packed with features. Contacting staff was easy and very quick, considering their load. I could really rely on Sarah Baker and leave complex and stressful actions with her.
Highly recommended

2 June 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your wonderful review. We’re delighted to hear that you found the team so helpful and that the portal’s features made the process easier to manage.

It’s especially great to know that communication was quick and accessible throughout, and that Sarah Baker provided the support and reliability you needed when dealing with more complex and stressful aspects of the transaction. We’ll be sure to share your kind words with her.

Thank you for your recommendation, and we wish you all the very best moving forward.

Rated 5 out of 5 stars

Great team to work with

Great team to work with. Communication was great and the portal was super easy to use. Thanks for all your help

1 June 2026
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Reply from AVRillo Conveyancing

Thank you for your kind review. We’re delighted to hear that you found the team great to work with and that communication was strong throughout the process.

It’s also wonderful to know that you found the portal easy to use and helpful in keeping everything straightforward.

Thank you for your kind words and for placing your trust in AVRillo. We wish you all the very best moving forward.

Rated 5 out of 5 stars

Had a great experience and would highly…

Had a great experience and would highly recommend

31 May 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your kind review. We’re delighted to hear that you had a great experience with AVRillo and truly appreciate your recommendation.

Thank you for taking the time to share your feedback, and we wish you all the very best moving forward

Rated 5 out of 5 stars

Everything I could have wanted!

The team at AVRillo made buying my first house easy and quick. Despite some setbacks and having to restart the process a second time through no fault of their own they were always available and quick to respond

29 May 2026
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Reply from AVRillo Conveyancing

Thank you for your wonderful review. We’re delighted to hear that the team helped make your first home purchase feel easy and quick, even with the setbacks you encountered along the way.

Thank you for placing your trust in AVRillo. We wish you every happiness in your new home and all the very best for the future.

Rated 5 out of 5 stars

Worked with Joanne Turnball throughout…

Worked with Joanne Turnball throughout the process. Exceptional efficient and proactive and always available for any questions or reassurance needed. Would highly recommend !

29 May 2026
Unprompted review
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Reply from AVRillo Conveyancing

Thank you for your wonderful review. We’re delighted to hear that Joanne Turnbull provided such exceptional support throughout your transaction.

It’s great to know that her efficiency, proactive approach and availability gave you the reassurance you needed along the way. Your kind words will mean a great deal to Joanne and the team.

Thank you for your recommendation, and we wish you all the very best moving forward.

Rated 5 out of 5 stars

Outstandng service from start to finish

Sarah and the team provided an exceptional service throughout my recent house purchase.

From start to finish, the process was handled professionally, efficiently, and with great attention to detail. Moving home can often be a stressful experience, but their support, communication, and guidance made the journey much smoother and gave me confidence every step of the way.

I was also genuinely delighted and pleasantly surprised by the thoughtful moving-in gift box they sent. It was such a wonderful gesture and clearly very well thought out. The household items included were not only useful but perfectly timed for someone settling into a new home. It was one of the most practical and considerate gifts I have ever received following a property purchase.

The gift reflected the same level of care and customer service that I experienced throughout the transaction. It truly felt as though they went above and beyond, and it demonstrated a level of client care that is increasingly rare to find. It was a first-class experience from beginning to end.

The professionalism, responsiveness, personal touch, and genuine care shown throughout the process exceeded my expectations.

They should all be very proud of the service they provide. It is clear that client satisfaction is at the heart of what they do, and it certainly made a lasting impression on me.

14 May 2026
Unprompted review
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Reply from AVRillo Conveyancing

Thank you for such an outstanding and heartfelt review. We’re absolutely delighted to hear that Sarah and the team provided exceptional service throughout your house purchase and helped make the process feel smooth, efficient and reassuring from start to finish.

It’s especially rewarding to know that our communication, attention to detail and personal approach gave you confidence every step of the way. We strive to make what can often be a stressful experience as straightforward and positive as possible, so your feedback means a great deal.

We’re also thrilled that the moving-in gift box was so well received. Knowing that it was both practical and meaningful, and that it reflected the same level of care you experienced throughout your transaction, is wonderful to hear.

Your comments about the professionalism, responsiveness and genuine care shown by the team are truly appreciated. We’ll be sure to share your kind words with Sarah and everyone involved.

Thank you again for your trust and recommendation. We wish you every happiness in your new home and all the very best for the future.

Rated 5 out of 5 stars

I had an excellent experience with the…

I had an excellent experience with the AVRillo team during both my house sale and purchase. They made the whole process stress-free, fast, and straightforward from start to finish. Everyone was incredibly helpful, friendly, and always quick to respond to any questions I had.

A special thank you to Victoria and Caitlin, who were absolutely amazing throughout. They were so supportive, professional, and helpful every step of the way — I honestly can’t thank them enough for all their hard work and reassurance during the process.

I would highly recommend AVRillo to anyone buying or selling a home!

28 May 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for such a wonderful and detailed review. We’re delighted to hear that your experience with AVRillo during both your sale and purchase was so positive, and that the process felt fast, straightforward and stress free from start to finish.

It’s especially lovely to hear your kind words about Victoria and Caitlin. Providing reassurance, clear communication and dedicated support throughout the journey is exactly what we strive for, and we’ll be sure to share your feedback with them.

Thank you for your recommendation and for trusting AVRillo with your move. We wish you every happiness in your new home and all the very best for the future.

Rated 5 out of 5 stars

Great communication

Great communication, loved the portal, it was easy to navigate & stay on top of things. Also loved how easy it was to arrange a meeting via the surgery.

26 May 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your lovely feedback. We’re delighted to hear that you enjoyed the clear communication and found the portal easy to navigate and helpful for staying on top of the process.

It’s also great to know that arranging meetings through the call surgery system was simple and convenient for you. Your kind words truly mean a great deal to us.

Wishing you all the very best moving forward.

Rated 5 out of 5 stars

Best recommendation from us

Best recommendation from us, we sold a house with AVRillo Conveyancing and bought a house with them too, very fast replays to any question or issues you have. Amazing team well done and thank you once again.

26 May 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your wonderful review. We’re delighted to hear that you trusted AVRillo with both your sale and purchase and that the team provided such fast and responsive support throughout.

It’s great to know that any questions or issues were dealt with quickly and efficiently. Your recommendation truly means a great deal to us.

Thank you again for your kind words, and we wish you every happiness in your new home.

Rated 5 out of 5 stars

Overall a good experience

Overall a good experience,

Could be better on the price slightly

But no issues with work provided

26 May 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your honest feedback. We’re pleased to hear that overall you had a good experience and that you were happy with the quality of the work provided.

We also appreciate your comments regarding pricing — feedback like this is valuable and helps us continue reviewing the value and transparency we provide to our clients.

Thank you again for taking the time to share your experience, and we wish you all the very best moving forward.

Rated 2 out of 5 stars

They was vey quick at getting paperwork…

They was vey quick at getting paperwork through but the phone manor is terrible and I don’t appreciate being to to ‘think of your buyers’ when we tried to purchase a house that they didn’t have the experience to deal with

21 May 2026
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Reply from AVRillo Conveyancing

Thank you for your feedback, and I'm sorry you were left with this impression.
On your sale, I'm glad the paperwork moved quickly — that pace is deliberate, and it's part of why we complete 95% of our transactions when nationally around a third fall through. I'd also gently note that when our team called your household for feedback after completion, we were kindly given a score of 9 out of 10, with the comment that although things felt quick at times, you understood we were working hard to get everything done as fast as possible.
On the purchase you refer to, our records show we never began working on it — no paperwork or documents were received for us to open or progress the matter, so no work was carried out on it. It's difficult, then, for that transaction to reflect on our experience, as it never reached us to handle.
On the phone, I'm sorry if any conversation came across poorly — that's never our intention. Where we ask clients to consider the wider chain, it's only ever to protect their own move from the delays and collapses that affect so many others; never to dismiss anyone.
We genuinely wish you well with your move.

Rated 5 out of 5 stars

Selling our holiday home

Really helped to sell the property in difficult circumstances

21 May 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your kind feedback. We’re pleased to hear that the team was able to support you through the sale of your property, especially during difficult circumstances.

We truly appreciate you taking the time to share your experience and wish you all the very best moving forward.

Rated 5 out of 5 stars

It was a very pleasant experience…

It was a very pleasant experience working with this company. Everything was handled professionally and efficiently, and the transaction was completed much faster than anyone could have imagined.
Blago&Gergana

20 May 2026
Unprompted review
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your kind review. We’re delighted to hear that your experience with the team was such a pleasant one and that everything was handled professionally and efficiently throughout.

It’s especially great to know the transaction completed far quicker than expected. Your feedback truly means a great deal to us.

Wishing you both all the very best moving forward.

Rated 5 out of 5 stars

Very efficient service with live update…

Very efficient service with live update via text message and email. All the information is also available on the portal. For best use I would recommend to log into the portal via a laptop not a phone.

16 May 2026
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Reply from AVRillo Conveyancing

Thank you for your kind and helpful feedback. We’re delighted to hear that you found the service efficient and appreciated the live updates via text, email and the portal.

Thank you again for taking the time to share your experience, and we wish you all the very best moving forward.

Rated 5 out of 5 stars

BEST TEAM

It was a very pleasant experience working with this company. Everything was handled professionally and efficiently, and the transaction was completed much faster than anyone could have imagined.

The only aspect that was somewhat disadvantageous for me was the fairly high final amount to be paid, although this was probably due to not reading all the details regarding the fees and final payment carefully enough.

However, it was absolutely worth it, especially because everyone involved was highly professional and left nothing to chance.

In the end, all I can say is a big THANK YOU!

19 May 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for such a thoughtful and honest review. We’re delighted to hear that your experience with the team was so professional, efficient and ultimately successful, especially with the transaction completing far quicker than expected.

Your kind words and appreciation truly mean a great deal to the whole team. Thank you again for placing your trust in AVRillo, and we wish you all the very best moving forward

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