It was easy, professional and clear when I was unloading the information. Up loading the documents was easy and I knew what was out standing at all times. My Aviva is super with all the document... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very easy to make contact with your company. The staff member was very helpful, courtious and explained everything to us. Any questions we had were fully answered and sugestions to improve/upgr... See more
Company replied
I’m an 80 yr old widow. My insurance had become very expensive. I summoned up the courage to contact Aviva Direct. The customer service team were absolutely wonderful. I explained from the get go... See more
Company replied
Aviva provide a great service with fantastic cover and I have found their customer service to be excellent. Huge thanks to Pauline who answered all my queries earlier this week. Nothing was a problem... See more
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Company details
Written by the company
At Aviva, we're here to help you protect what matters most. Whether it's your car, home, travel plans, or your family's future, we offer a wide range of insurance solutions designed to give you peace of mind. From life and mortgage protection to pensions and investments, we’re committed to helping you plan for a secure tomorrow. We even offer driving school services to help keep you safe on the road. At Aviva, we focus on making insurance simple and personal; while providing a service that delivers for our customers, so you can feel confident and financially protected every step of the way.
Contact info
Building 12, Cherrywood Business Park, Loughlinstown, D18 W2P5, Dublin, Ireland
- (01) 898 6000
- direct@aviva.com
- aviva.ie
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Aviva Insurance Ireland
Hi Alice,
Thank you for your 5 star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback, and we’re grateful you took the time to share your experience. The team will be delighted to hear your comments.
Take care
The Team at Aviva
Friendly staff good prices.
23 March 2026
Reply from Aviva Insurance Ireland
Hi,
Thank you for your 5 star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback. We’re glad you were happy with our staff and the price.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Super,so happy
23 March 2026
Reply from Aviva Insurance Ireland
Hi Gigimon,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Ellen,
Thank you for your 5 star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback. We’re glad you were happy with the price and website.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
A Plain English Experience
Yes I always find the company good But it was the Agent I spoke with,She was great, answered all my questions I had many of them.
23 March 2026
Reply from Aviva Insurance Ireland
Hi,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
Smooth Customer Experience
It's easy to process and access relevant information. Thank you so much.
18 March 2026
Reply from Aviva Insurance Ireland
Hi Alper,
Thank you for your 5 star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback, and we’re grateful you took the time to share your experience. The team will be delighted to hear your comments.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi,
Thanks for giving Aviva Insurance a 5 star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva
Great deal 🤝
23 March 2026
Reply from Aviva Insurance Ireland
Hi Mr Pasis,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Good experience
Good experience. Customer service person was helpful and advised me on how to reduce premium
18 March 2026
Reply from Aviva Insurance Ireland
Hi Michael,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Michael,
Thank you for your 5 star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback. We’re glad you were happy with the website
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Good service ☺️
23 March 2026
Reply from Aviva Insurance Ireland
Hi,
Thank you for your 5 star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback, and we’re grateful you took the time to share your experience. The team will be delighted to hear your comments.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Ervin,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
It has to be Aviva again. Aviva is such an easy company to deal…
Aviva is such an easy company to deal with. The staff are always extremely helpful, patient and courteous. They obviously need to obtain certain relevant information to tick the appropriate boxes and they do this with the ease of true professionals.
20 March 2026
Reply from Aviva Insurance Ireland
Hi Shay,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
The person on the phone John
The person on the phone
To management
Please give your best quote first. Then there would be no need to chase Bonkers and others for the best price
Old drivers in old cars drive as carefully as Younger drivers in newer cars
J
9 March 2026
Reply from Aviva Insurance Ireland
Hi John,
We are sorry to hear about your experience in relation to pricing, and we really appreciate you taking the time to share your feedback. We’ll pass this on to the relevant team at Aviva. They’ll be keen to hear your comments and use them to help us improve.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
It was quite a simple logical exercise…
It was quite a simple logical exercise to follow on line
21 March 2026
Reply from Aviva Insurance Ireland
Hi Paul,
Thanks for your kind feedback about Aviva Insurance, it means a lot. We’re glad you found our online service easy to use. We’re always working to keep things simple for our customers, so it’s great to know it’s making a difference.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
price was better than others …
price was better than others but confused cos when I added my wifes name to policy the price increased!
17 March 2026
Reply from Aviva Insurance Ireland
Hi Miriam,
We are sorry to hear about your experience, and we appreciate you taking the time to leave a review. Your feedback is important to us, and we’ll make sure it is shared with the right team so we can keep improving. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
I really can't fault Aviva.
I really can't fault Aviva.
I've been with them 10 year +.
Professional to a T. Really helpful customer service and backup.
17 March 2026
Reply from Aviva Insurance Ireland
Hi Nick,
Thanks for giving Aviva Insurance a 5 star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva
Simple process and good saving on…
Simple process and good saving on previous home insurance quote
17 March 2026
Reply from Aviva Insurance Ireland
Hi Pamela,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Good Company
Good Company
Easy and smooth application experience and a good quote for both home and car.
I'm happy.
13 March 2026
Reply from Aviva Insurance Ireland
Hi Alan,
Thank you for your 5 star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback, and we’re grateful you took the time to share your experience. The team will be delighted to hear your comments.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Lynnette,
Thanks for taking the time to leave us a review, we really appreciate it. We’re glad we could offer you a competitive price for the year. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
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