Avis Portugal Reviews 

Shocked that a major brand like Avis would rip off customers like this. Avoid Avis Faro at all costs.
They have been sneakily getting customers to unknowingly sign the excess cover and then get charged almost €400 for this, but you sign without seeing the form. It's also illegal they don't email you the forms after, and could be reported to the Portuguese police.
I stayed longer in Portugal after renting my car and they pretended they had no idea who I was and nothing they could do. This has been going on for years - by the look of other reviews and Google Reviews too!

Our experience is very bad. I would like to give it zero rate. First, I got a car with a mirror issue and got a second car three hours later. They never provided an updated contract with correct pick up time. Then, we returned the car according to our 4-day rental. They overcharged us $150 for three hour late. Very poor experience and never again.

Very bad experience with Avis Porto. They yook from me more than a hundred euros by adding unsollicited services (although I had a full credit voucher). Then, they handled my complaint with nice words but nothing else. I will not take Avis anymore.

Absolute WORST Avis experience. DO NOT BOOK at this location. They are fraudsters. Rented a car for just 8-9 hours and brought the car back intact. The employee who received our car at the return couldn't care less to commuicate with us, but slapped us with a 500-euro damage charge. Before filling the report, he kept circling the car trying to find anything to mark as damage. He marked a light scuff on the passenger door as a scratch and claimed it as a 500-euro worth of repairs. I went over to check the door and found that I was was able to lightly rub it off until there was absolutely nothing left. I showed the employee that there was nothing else left and he refused to change his report. I have been going back and forth with AVIS customer service for several days now and they are extremely unhelpful and it's all falling on deaf ears. **DO NOT BOOK WITH THEM**.

We picked up a car in Evora which we returned in central Lisbon. We were delighted with the service on pick up. The guy explained everything carefully and couldn't have been more helpful. Quick and easy drop off in Central Lisbon.

We rented a car for a week in Porto and I forgot my dioptric glasses in the car. It is impossible to get in touch with them, they are not answering calls or emails. I´ve been waiting for an email response for more than 3 weeks now.

Do not trust them! You get a car full with damage and by returning you need to pay for old damage! This was in lisbon

I recently picked up a rental car from avis in the the airport of funchal for which I had paid for in full at the time of booking when went to pick up the car at the avis counter the avis employee suggested to me that it would be better if I took delivery of a diesel running vehicle, the avis counter person never at anytime verbally told me that there was going to be an up charge for this car added of 84 Euros plus taxes to my final bill. I feel that what they are doing is scamming their customers when I was asked to sign the agreement on their screen I did not take the time to read all of their fine print (my fault) when I got home from my vacation and opened up my email is when I noticed that the extra charges were showing in the final bill, my suggestion is that everyone take the extra time to read all of the fine print before signing their name on the dotted line, it should not take any more than 10 to 15 minutes of reading, that will hold up their lines maybe than they will make changes to their customer service

Not transparent about the insurance and excess. I booked a Peugeot 308 online and couldnt see what the excess was in case of damage. I asked customer support and they told me that it's $1200 USD which my basic insurance can cover.

Once i got to lisboa they upgraded me to an SUV but the excess was around $3000 usd and told me that if i want to reduce it to 0 i need to basically double the payment for the car, so instead of paying 177 eur fo 4 days I ended up paying 400 eur. very bad business practice, will never use again.

This was the classic car-rental scam of not giving you an appropriate opportunity to inspect the car on pick-up and then charging you hundreds of euros for alleged new damage upon drop-off. I know the damage was not caused by me but they scammed me for this money anyway. I know this is a classic mistake to make by me, but I trusted the company as I thought Avis-Budget would be reputable and not act like some backstreet con-men. But I was wrong. I will never use them again, and I suggest anybody reading this to do the same. And check out reviews of Avis-Budget Lisbon on google/trip adviser as well. You will soon see it is not just me

Rented a vehicle in Lisbon Airport, with a drop off in Faro Airport. But instead of being charged for a full 4 days rental, I was charged for 5 full days (@€150 more) for returning their vehicle 64 minutes late!

Avis Faro Airport staff suffers from a deplorable lack of humanity, and understanding due to exceptional circumstances.

It's this type of service experience that begs the question, "Why does Avis/Budget obliterate its profits by employing human beings when customers can receive the same, cold, dispassionate, and apathetic response to exceptional circumstances by a well designed computer based software program?

For those wanting an authentic human & compassionate car rental experience I would strongly suggest doing business elsewhere.

Despite booking a Volvo V60, I was given a Ford Kuga with no charging cable, the engine oil needed replacing, and emergency SOS button not working. Very Poor condition of the car. I suffered a tyre puncture on the way back to return the car, and the customer service charged me an extra 200 Euros for less than a 2 hour delay despite me paying to fix the tyre on my own.

Absolutely dreadful service. Should stay far far away.

I could also give no star to AVIS FUNCHAL MADEIRA AIRPORT as they are cheaters and divers. I delivered the car with a full tank and I still found it to pay. In addition, I paid the full amount which was supposed to be a deposit when picking up the car, they charged me for a never requested crystal protection and the second conductor ... without ever asking for a licence! And to date, despite having also written to AVIS Italy and AVIS Portugal, everyone downloads and no one reimburses the scam I suffered! I could also give no star to AVIS FUNCHAL MADEIRA AIRPORT as they are cheaters and divers. I delivered the car with a full tank and I still found it to pay. In addition, I paid the full amount which was supposed to be a deposit when picking up the car, they charged me for a never requested crystal protection and the second conductor ... without ever asking for a licence! And to date, despite having also written to AVIS Italy and AVIS Portugal, everyone downloads and no one reimburses the scam I suffered! To stay far away!

This outfit charged me for roadside assistance to the tune of €86.59 when it was already included in the British Airways voucher price. They systematically take advantage of peoples haste to continue their journeys and their inability to understand the documentation in Portuguese, to boost their revenues. A totally dishonest workforce that must be very badly managed as contact to rectify these issues is made extremely difficult if not impossible.

Avis Budget Faro Airport

Dreadful

Let's start with pro's:

1) good location
2) headline price good
3) car of decent quality (seat arona)
4) drop off/ pick up eashy

There the good stuff ends

Signed the doc. The lady was fully aware I's taken full insurance through the consolidator. On returning from holiday they'd added their own to the invoice. No agreement from me, no costs explained. Total rip off. Currently battling hard to get the money back

A month later, despite having two lots of full insurance, bill comes for a missing rear parcel shelf. It wasn't present on collection and I told the fella about it. They did quash this charge after a challenge though

Overall a poor experience. Sixt / Europcar on same site much much better. Avis/ Budget seem to specialise in sharp practice and I'm not on my own here looking at the reviews

So give them a wide berth. Loads of other less dodgy firms out there

For a crack in the outer plastic covering the rear light of a van, I was charged 735€. I checked online on several offical sites and the price of that spare part is about 60€.

Ii is understandable that labour and other costs have to be added to the price of the part. But it is outrageous that these costs are more than 10 times the price of the spare part.

In addition, they refuse to send me the actual replacement invoice.

AVIS does business with customer deception. A shame.

Recent hire at Lisbon as a Preferred customer booked via the Avis website. Defective car provided with a creaking door and dodgy fuel gauge. Note left on return. Charged for 1/3 of a tank of fuel despite providing receipted evidence of 3 refuels to try to get the gauge to 8/8 at a filling station close to the airport, the last being at 18.59 for a 05.10 flight. Needed mobile wifi, ordered online at EUR72 for 8 days but booking lost and charged twice as much at the rental location. All problems noted on return and ignored by the station and customer services unresponsive. Going elsewhere in the future.

Scammed like everybody else.

Faro Airport. Sketchy employee, same screen in portuguese.

Surprise once home in Italy, 350€ kept from my deposit. Got scammed into signing the contract saying that 350€ is the deposit and i'll receive back.

They just kept it inventing a 300€ excess policy i was not asked for, an E-toll i declined.

Just recovered from the shock of +200EUR of additional charges from the Faro Airport AVIS. Yes Avis, I did sign the contract, however a) it was in Portuguese with no English copy offered and b) your representative did not mention anything about car upgrades, personal insurance, additional driver, paying for a full tank of fuel...and so on. Your representative knew exactly what he was doing when rushing me for a signature and it was a blatant case of mis-selling. There is a reason there are so many 1 star reviews both here and on Google and that is because the Faro office is DISHONEST.

Rented a car from Avis Faro, and was asked when I collected the car if I wanted Excess Cover. To which I said "no". They give you a screen to sign (but it's just a box, no actual contract is shown), and say they're going to email it to you right away. I returned the car and was later charged €365 for the Excess Cover. Tried to visit the branch in Faro to ask them if they could fix it, they couldn't do anything, they had no recollection of what had happened. Contacted Avis HQ customer service, they can't do anything because it shows I signed the contract - which I was never shown and it was never emailed to me. Why do you keep doing this to your customers Avis?