Peter Rejchrt

Hired at YUL airport. The printed and the electronic damage reports differed, car delivered with damage present. Returned the car with no new damage and received the closing of contract confirming 0 charge. Later in the week I receive an email from damage recovery with an unintelligible form to fill out. Two weeks later I receive an email from damage recovery alleging damage. Still the company has not supplied even a damage report, just a statement saying they are repairing the car and I will have to pay by cheque. I have car hire excess insurance but they are unlikely to pay against an unspecified repair without any receipts or reports. I booked the manager's pick vehicle via Expedia, clearly they picked a vehicle with known damage and could not even agree on different rental agreements what level of damage was present. Avoid Alamo at all cost, as they do not reply to emails and zero attempt has been made by the company to confirm the level of damage using CCTV and similarly the only way to dispute the charge is a Canadian number I cannot access. This is pretty much criminal activity, the fact they want funds by cheque suggests money laundering and I am unsure how I will recover this loss on the basis of a sentence in an email "we are now repairing the vehicle", as I doubt any insurance company would accept that statement

Assigned a car with a known fault, evidence of a previous breakdown left on the back window.
Car engine warning light came on after 5 days and vehicle undriveable. These things happen.
The company's response was inept at best,
1. We paid EUR150 for the car to be towed and waited 5 hours for this to arrive.
2. The company expected us to make our way back to the original rental station to fetch a replacement vehicle. This involved 2 changes of transport and 4 hours of travel, of course missing the last connection due to the long wait time.
3. Not only did the company expect us to pay for our own transport and waste hours getting to the rental, they refused to refund the unused days rental even though they were unable to provide any suitable alternative. They further expected us to return to this station to fill in forms.
4. After 2 weeks nothing is heard from their mechanical assessment of the vehicle, as they tried to blame us for filling the wrong fuel or damaging the vehicle. Eventually they close the contract without any further notification.
Of course, no apology for supplying a defective vehicle or payment of out-of-pocket expenses and hassle to return to the original station to fill in the paperwork

Given a battered car with an engine that groaned on every acceleration. Didn't take out extra insurance, on return the agent immediately located a "new" scratch. Given the car had 20+ dents it's amazing how quickly this was identified and a small paintwork scratched charged at EUR230. A scratch that will not be fixed, of course. I realise these agents are on commission and need to make up the lost sale. This is standard practice south of Florence and gets worse the further south you go. They treat customers' time with utter disrespect in terms of the aggravation in form filling for me to reclaim the money off my own insurance. And appear more than happy to defraud insurance companies; what surprises me is that insurance companies do not make more effort to recover such charges.

After waiting in line for a ridiculously long 50 minutes at Barcelona airport the agent was inept at processing the reservation and seemed unable to use the IT tech. This meant I was charged twice for the fuel deposit and of course only refunded once. Contact made with customer services and no response ever received, so have been scammed EUR105.
The customer service then responded via Trustpilot and provided an unhelpful automated explanation of the fuel deposit. Still owed EUR105 after the terrible reply, as the company took the deposit twice and refunded once and are apparently not even prepared to investigate.

Genius level and been using booking.com for years. When things go wrong customer service not always particularly helpful. Recent occurrence when a property asked me to cancel and instead of reversing the transaction booking.com refunded therefore I lost 5% of the refund on bank charges and exchange rate movements through no fault of my own and no consideration for this from booking.com

Over GBP4400 in flight tickets. Airline cancelled the flights Heathrow to Tokyo Haneda in March for June 2021 travel. Message appeared on the Travelup refunds website on 2nd May to expect reimbursement to CC within 3-5 days. Nothing happened. Phoned and spoke to an agressive and grumpy gentleman who said try again end of the month.
Airline has confirmed processing the refund on 10th March 2021.
Over 2 months since the refund was made and still no funds returned, leads me to surmise Travelup will do its utmost to not pay out.
Do not use this agent, the small saving compared to the airline published fare is not worth this hassle when a crisis hits.

2 disputed transactions with this CC company, one ongoing for 6 months, the second 2 months. You can imagine my delight at receiving the following communication for 6 months of apparently no attempt to even recover the funds and get me reimbursed.

After careful review unfortunately, we can’t locate your account based on the account you’ve provided. Please check your account details to confirm whether the purchase was made on a Capital One credit card. If a Capital One credit card was used, the primary account holder will need to write to us with the following details:



- 16 digit account number

- Full name

- Full address

- Date, amount and merchant name of the disputed transaction

- A covering letter with the reason for the dispute and the Primary Cardholder’s signature

- Copies of all correspondence with the merchant

- Copies of any documentation in relation to the transaction

I disputed a transaction in November for a merchant duplicate charge. Capital One took until March to claim the email was lost. A second dispute raised in March for a flight refund which has not been done within the agreed timeframe, they keep asking for the same details to be sent by email reply. The email address does not support replies so I email the disputes team again. Most of the time I get no response, so raise a ticket via Customer Services, then suddenly disputes will acknowledge my original email and ask for more detail (being the same as already furnished on multiple occasions)
Final straw was getting a snotty letter from Complaints saying they cannot uphold the complaint because, guess what, there's information requested to do with both disputes.
I now hope FOS will sort this out, as I have all the evidence of all contact and documentation requested and sent. Another credit card company refunded within days. Avoid Capital One at all costs in a crisis, they appear to have no clout in getting monies returned from merchants or any interest in serving the customer.

No response to emails. Supplied a Japanese silks (collaborating with the V&A) calendar with US week system starting on a Sunday despite being designed for UK and Commonwealth markets. Printed in PR China which does not use the US system, so I assume an error by the UK commissioners to the Chinese printers. Very confusing to have the week start on Sunday and a split weekend rendering the calendar unusable. No offer of a replacement or even acknowledgment of their error.

Very disappointed. Made a booking, no email confirmation received. So I made a second duplicate booking, only became aware of this when travelling to the airport M&G with a call from the supplier. Evidence supplied to Holidex of no email, unwilling to assist as they claimed, incorrectly, to have paid the supplier for both bookings. Awaiting a credit card dispute outcome. Beware this company also trades as Purple Parking, so using a different booking engine still takes you to the same thieves.

It appears the only reason Avis Preferred keeps going is to extract more revenue from customers seen as easy pickings.
Malpensa airport rental apparently easy with paper-free, no-touch express service. 15 years as a Preferred customer and I have never taken the extra insurance. No surprises then when at the end of the rental I get a final invoice and am billed EUR76 on top of the reservation for 3 days of unrequested windscreen damage and insurance waiver fees. At no point was I asked if I wanted these, they were simply added to the bill.
I find it unbelievable that a company can operate like this in the 21st century in the midst of a pandemic with fraudulent scam invoicing and appalling customer service. A company that always charges more than quoted, avoid it.

Interesting to read previous reviews, seeming to suggest systemic issues with Avis.
Second rental in 2 weeks and again so many problems, this time at Malpensa
1. Car seats dirty and certainly not Covid clean
2. Car delivered with the tank not completely full, luckily this was sorted out before driving off and EUR6 deducted from the bill
3. I have been an Avis Preferred customer for many years and one of the benefits is reduced paperwork on arrival. So I was instructed to go straight to the car park, where the car was not in its marked bay and staff incredibly rude shouting at my wife that we have to go locate it in the parkade ourselves.
4. It seems to me that Preferred customers are seen as a cash cow for easy revenue. In many years of renting from Avis I have never taken the additional insurances, yet when the final invoice arrives I am billed EUR76 on top of the reservation for unrequested windscreen damage and insurance waiver fees. At no point was I asked if I wanted these, they were simply added to the bill.
I find it unbelievable that a company can operate like this in the 21st century in the midst of a pandemic with fraudulent scam invoicing and appalling customer service. A company that always charges more than quoted, avoid it.

Recent hire at Lisbon as a Preferred customer booked via the Avis website. Defective car provided with a creaking door and dodgy fuel gauge. Note left on return. Charged for 1/3 of a tank of fuel despite providing receipted evidence of 3 refuels to try to get the gauge to 8/8 at a filling station close to the airport, the last being at 18.59 for a 05.10 flight. Needed mobile wifi, ordered online at EUR72 for 8 days but booking lost and charged twice as much at the rental location. All problems noted on return and ignored by the station and customer services unresponsive. Going elsewhere in the future.

Recent hire at Lisbon as a Preferred customer. Defective car provided with a creaking door and dodgy fuel gauge. Note left on return. Charged for 1/3 of a tank of fuel despite providing receipted evidence of 3 refuels to try to get the gauge to 8/8 at a filling station close to the airport, the last being at 18.59 for a 05.10 flight, not sure where I would have driven 300+ km to use the 19 litres of fuel being charged. Needed mobile wifi, offered online at EUR70 for 8 days and charged twice as much at the rental location. All problems noted on return and ignored by the station and customer services unresponsive. Am totally disgusted by the fraudulence of Avis, taking my business elsewhere in the future.