Avis Portugal Reviews 

picked up a car night time in faro Portugal
The car was full of water drops due to cleaning
The Car was black and was parked under a lamp post, with the reflection of the water and light it was hard to find scratches
After carefully checking the car I noticed few scratches so I went back to the reception the girl told me not to worry as we don’t look at small things
When I returned the car it was different story
I have been told that I have to pay €215 for a little scratch

Returned the car and was given the all clear by the inspector. A week later received a charge for 800 pounds for a ‘scratch’ which the company claims we signed off on in the damage report. If indeed we did sign the report as the company claims, it was only because the inspector verbally communicated that there was no damage. The charge for repair also appears to be exorbitant. I strongly advise any potential customer to proceed with great when dealing with this company.

NEVER EVER WILL I RETURN TO THIS AVIS !!!! I had to argue with them to be able get my car without insurance as I am already covered, they were complete bullies and rude. During my trip I made an extension of that very same contract and they sneaked in an insurance . when I returned the car they tried to charge me 400 EUROS of insurance I specifically said I didn't want. Now it is a nightmare to prove I never asked for it ! WORST SERVICE EVER !

I'M STILL WAITING FOR MY REFUND OF 94.80 EUROS SINCE DECEMBER 2018!!!!!! I PAID USING MY DEBIT CARD AND THEY STOLED MY MONEY!!!!!!!!!!!!!!!

DON'T EVER RENT A CAR WITH AVIS PORTUGAL!!! AND NEVER PAY WITH CARD!!!!!

After many years of using Avis, in fact being a member of Preffered Presidents club allegedly their important customers, I was ‘tricked’ by Avis in Porto airport. I had booked a car, which out of season had cost me £51 for 1 week. On check in at the Avis desk I was offered a car, which was petrol, and I asked if they had any Diesel ones available. The lady checked and told me I could have a Fiat 500 X, but did not say it would cost extra, I thought she was fulfilling my request for diesel only, in fact the car was no bigger than the one booked. I initialled the contract, but she did not offer me to sign the section in English my language, instead only asking me to sign the Portuguese section. To my disgust I had been ‘tricked’into a extra charge of €49 for this car, although this grade if booked on the web site was only £4 more per week. For many years Avis had been very trustworthy, but the Avis Porto staff let down their company with their ‘tricks’ , which are very short term.

They added loads of extras on which we specifically said we didn’t want, took advantage of the language barrier and then took lots of money from our card when we returned. They have recently taken another £20 from our card one month after travel without explanation. Complaints team don’t respond. Shambles! Do not use!!! It happened to my parents too so not a one off!

An appalling customer service. Called the main office to ask about the specific fleet of cars they have in a given car group that I had booked. The agent answering was just extremely condescending and insulting, and behaves like she has never dealt with a customer in her life. At the end of the call, I went back online and just cancelled my reservation. Shame on you Avis. Being such a global company and yet haven't figured out the most basic aspects of the business. No wonder you have given up your "We try harder" moto. You obviously came to the conclusion that it was a way too high a benchmark for you

Avis Portugal is close to being a scam. Their cars break down putting their customers in danger. They don't live up to written or verbal agreements. They charge arbitrary amounts on credit cards even without an invoice or contract. Service is done by a call center in Hungary. Management is Spanish (or Italian) and far away from daily operations (it shows!). To be avoided!

A truly dreadful company. I hired a car from Faro airport for 21 days and was charged 235 Euros as an airport surcharge, even though the original agreement stated 11 Euros.
I had a slight accident and was willing to accept the Damage Excess of 1300 Euros, my card was charged for 1519 Euros Excess plus another 80 Euros for a Damage processing fee!!
They have not responded to my complaint on their website.
Avoid Avis like the plague.

The wait time at Avis Aiport Porto was next to none, everything was so fast, the staff super friendly and explained everything in full detail. Couldn’t be any happier with my purchase.

I booked a car online with pick-up around 12-2pm in Lisboa (at the Oriente Station), but when I came (don't remember exactly if it was 5min to 12 or to 1pm) they just closed! because in 5 min there was their mid-day break. I was in a hurry but had to wait 2 HOURS for the opening.
I respect Portuguese working hours, but please notify your clients or don't provide the opportunity to book a pick-up time when you're closed.

Without any explanation, they told me they were going to made the booking process from the very beginning (so it took a lot of time! no fast procedure if you book online) and the final price was almost twice as much as the one that showed up on my online receipt.

Another thing was payment itself they didn't want to accept my EUR card, again - don't know why (fortunately I had one in the currency of my country, but it made the rental even more expensive because of the bank's exchange rates and foreign currency commission)
Besides I had to wait quite long for my deposit return.

Last but not least the car I've got was BROKEN! Unfortunately, I didn't realize at the beginning, but the car needed some crazy amount of fuel. First I thought it's a very uneconomical car, but then - hey, it's impossible! that was because of not enough air in tires. I think they should definitely check the tires pressure every time they let the car!

And the girl who worked there wasn't very fluent in English, what made all the stuff even more complicated.

And be careful with Portuguese high ways! Avis doesn't warn you in details how it works so you might be surprised when the bill comes after one month or so.

I rented a car in Porto Airport. It was more expensive than the other rental companies but i hoped it would be better, too.

Wrong!
First, on the website of the broker they claim to be in the airport itself, wheras the other companies offer a shuttle service only. Well with Avis you will have to use the shuttle service, too! This should be transparent.

Then i got a pretty badly damaged car with lots of ugly scratches (on top: rear wipers were broken, as we learned only when we needed them! until now i got no reaction at all from them).

So after all, it was jsut too expensive for this kind of product!

Unfortunately I have had some bad experience with Avis portugal. Contact people mostly had very poor customer service and gave little or incorrect information.

Having to drive 90km on my little spare rated to 80km/hr on a motorway of 120km/hr. Because no cars in area of Obidos and policy to take car back to head office rather than just a local repair agent. Thank God I didn't have a flat 400km away.

Four phone calls to different locations getting told various things really took a toll. Be aware.