The people behind the Avia rental desk in Split Airport were very cold and unwelcoming. Despite having paid for extra insurance when we booked through BSP, which covered a wide range of issues, the... See more
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What a total rip off. Despite confirming my booking 2 days before, I was charged €70 because we’re were an hour late. Never have I ever had this charge in any other country. Then the cleaning fee o... See more
Company replied
I am disappointed with my recent experience with Avia Rent a Car. After returning the vehicle, I was charged €15 for vehicle cleaning and €35 for a vehicle category upgrade. The cleaning char... See more
Company replied
Never again!!Stay away! The car we picked up at Dubrovnik airport was as expected. The additional fee for taking a ferry in Croatia was clearly stated. However were we unpleasantly surprised by the €5... See more
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Company details
Written by the company
We are Croatian company founded in 2006. Our vehicle fleet is new, consisted of many models. Our professional team will welcome you at any of our office all over Croatia and provide top quality service.Visit us at www.avia-rentacar.hr and find that we do better !
Contact info
Ulica Narodnog lista 2, 23000, Zadar, Croatia
- +385952125790
- info@avia-rentacar.hr
- avia-rentacar.hr
2.9
Average
2K reviews
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This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
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They scaremonger people into paying for unnecessary insurances
The people behind the Avia rental desk in Split Airport were very cold and unwelcoming. Despite having paid for extra insurance when we booked through BSP, which covered a wide range of issues, the person behind the desk tried to scaremonger us into taking Avia's insurance. They told us that our initial insurance was limited (when it was pretty comprehensive) and that if we had an issue on the road, Avia would offer no assistance. But if we paid an additionnal 300 to 500€, then they would be happy to assist. They also push on you a cleaning fee, as well as a prepaid petrol tank fee and finally, a 50€ fee to board a ferry in a country known for its many islands. These tactics which go against EU regulations are not acceptable.
Finally, they gave us a car on which they had forgot to check the tire pressure (the car signalled it after 20 minutes).
I would not book through Avia in Croatia again.
11 August 2025
Unprompted review
Reply from Avia Rent a car
We must firmly correct several misleading statements from your review.
The insurance you purchased was with the booking agency, not with Avia. Third-party insurance does not remove the client’s obligation to leave a deposit on a valid credit card at the rental desk. This rule is clearly stated in the rental terms and is a standard practice in the international car rental industry. Our staff are obliged to inform clients about these limitations and to offer Avia’s own insurance products, which guarantee direct coverage and immediate assistance. Presenting these facts cannot be described as “scaremongering” but as ensuring that customers are fully aware of their responsibilities before taking the vehicle.
All additional fees you mentioned (cleaning, prepaid fuel, ferry usage) are transparently listed in the terms and conditions, which every client accepts before confirming a reservation. Suggesting otherwise is incorrect.
As for the tire pressure warning, all vehicles undergo safety checks before being released. In the peak of Croatian summer, due to extremely high ground temperatures, tire pressure sensors may activate even when tires are within normal range. This is a common and temporary technical alert, not a sign of negligence.
We regret that you were dissatisfied, but your review does not reflect the reality of the rental conditions, which were fully respected and applied according to law and industry standards. Avia has zero tolerance for misinformation and will always defend its staff and procedures when they are wrongly portrayed.
Avia team
Naciągacze z polityką wyłudzania dopłat lub niesprawne liczniki paliwa pozwalające na doliczanie kar.
These scammers are deliberately trying to extort extra fees or are offering cars with faulty or modified fuel meters.
I think they're either scammers or using cars with faulty or modified fuel meters.
Before returning the car to Pula airport, I filled up the tank at a station about 20 km away, until the fuel gun went out.
Unfortunately, for some unknown reason, the fuel gauge wasn't showing the maximum, and the range was still 450 km, which didn't increase after refueling. During the drive, the range gradually increased, and upon reaching the airport, it was exactly the same – 540 km – as when I picked up the car. The fuel gauge still wasn't showing the maximum, as it had been right after filling up.
The AVIA employee wanted to charge me a €45 fine. I was furious about the constant lack of a maximum fuel level indicator, but fortunately, I still had time before my flight.
I took the keys from them and drove to another station, 7 km away. I filled up with 3.6 liters of fuel, and it was pouring out of the filler neck.
When I arrived at the airport, the fuel gauge was still not at maximum, and the available range had dropped to 490 km, so I arrived at the airport anyway.
I asked how this was possible.
The explanation was unclear, and they wanted a receipt from me for filling up, about 5 euros for 3.6 liters, probably to hide evidence of tampering or the car's malfunction, so I didn't give it to them!
I emailed them asking for an explanation of how this was possible, but the reply was also off-topic, as was the current comment under my post.
Since they claim that "What matters is the gauge reading at return—nothing more.", why didn't the employee ask me again for a penalty for a low tank of fuel, since the odometer still didn't show maximum and the range had dropped by 50 km? I have photos of all the readings, and let them take me to court. I won't change my mind that they're either manipulating or offering cars with faulty odometers, as they suggest in their comment, which allows for unjustified fines to be added.
P.S.
Now I'll write, "Your accusations are false and unacceptable."
The drive to the refill station could have consumed about 1 liter of fuel because I wasn't driving calmly by then, so theoretically, there could have been about 1.6 liters less fuel at the time of returning the car than a full tank, after subtracting the fuel in the filler pipe.
But what guarantee do I have that there wasn't 2 liters less fuel in the tank when I picked up the car, since, as they themselves say, the fuel meter may be faulty. Why didn't the AVIA employee add another fine if the meter still didn't show the maximum?
They're right about one thing: "You were able to add 3.6 liters." This required numerous presses of the fuel pump, which refused to fill the filler neck all the way to the top. That would be consistent with 20 km from the first fill-up to full, and a very leisurely, legally compliant ride.
11 August 2025
Unprompted review
Reply from Avia Rent a car
Your accusations are false and unacceptable.
Fuel policy: All rentals are on a full-to-full basis. The vehicle must be returned with the same fuel level as at pick-up. If the gauge does not show full after refueling, this is due to the vehicle manufacturer’s fuel sensor system, not manipulation by Avia.
Fuel consumption: Fuel is consumed depending on how and how much the car is driven. That explains the differences you noticed in the range indicator.
Receipt: The fuel receipt is irrelevant for us. What matters is the gauge reading at return — nothing more.
You were able to add 3.6 liters, which clearly proves the tank was not completely full at the time of return. Our staff acted correctly and in full compliance with the rental agreement.
We completely reject any mention of “fraud” or “tampering.” Such accusations are baseless and damaging.
— Avia team
Avoid!!
They were nice and efficient for the car pickup then came the return and first they tried to charge for a damage that was clearly existing. Luckily I had video proof. Then when I showed the proof the employee literally crawled under the front bumper of the car to find a scratch and said I don’t think you have this in your video so it’s new and chargeable. What a joke. There are plenty of fair and honest companies, this unfortunately is not one of them. Avoid!!
7 August 2025
Unprompted review
Reply from Avia Rent a car
Your review is misleading and does not reflect the facts.
The damage in question was not some “hidden scratch” but clearly visible multiple deep black scratches on the silver car’s front upper and lower bumper. These are obvious and immediately noticeable damages, not something that requires “crawling under the car” to invent.
Our staff acted correctly and in line with the signed rental agreement: any damage not documented at pick-up is the renter’s responsibility at return. Suggesting otherwise and accusing us of dishonesty is false and damaging.
We stand by our procedures, which are transparent, industry-standard, and applied equally to all customers.
— Avia team
Do not rent from here
Edited with my responses to their response:
Do not rent from here. Worst place I have ever rented from. Rude. Unprofessional. Inefficient. Do not believe their response. I have rented from multiple places throughout EU and world and haven't had such an experience.
Worst of all likely scammy. If you end up using this add extra 2-3 hours for returning car. Upon returning they claimed there was a tiny scratch on rim of tire that was new. It was such a small scratch on tire that it would be impossible for me to say for sure whether real or not but we then had to stay an extra 1.5 hours to sort out paperwork. (Yes, I had the full insurance -to their point -unbeknownst to me, it was through the third online party that booked the car but it was definite the FULL insurance -so to say it was basic is a lie). They also claimed gas tank wasn’t full, had me personally go and fill more only to find gas meter was faulty.
*Their Gas meter was faulty - also weird that i had to personally go and fill it -
It is another complete lie to say that they gave me an option to pay to have them fill it as i would've done that just because I was so frustrated with process. They kept insisting that I personally had to go, wouldn't accept any alternative, were inexplicably rude about it and then had me return the receipts for some reason.
Thankfully we didn’t have a plane to make (bc our flight was cancelled ) but at an airport rental you really expect quick easy service. Made for a very stressful and unpleasant end of trip. Again, I have traveled a lot and dealt with a lot of car rentals. This was not a typical experience.
24 July 2025
Unprompted review
Reply from Avia Rent a car
Your accusations are unfounded and misleading. You did not have full insurance with Avia, but only the basic package, which does not cover damage to wheels or rims. The damage identified was on an aluminium rim, which cannot be repaired but must be fully replaced — a cost clearly defined in the rental contract and standard across the industry. Our staff are obliged to record and charge for such damage, regardless of its size, in line with your signed agreement.
Regarding the fuel, the contract is clear: the vehicle must be returned with a full tank. If it is not, the renter has two options — either personally refill the tank or pay for the missing fuel together with the refueling service fee. This is standard practice in the car rental industry and not subject to discussion.
The additional time at return was required to complete mandatory paperwork under Croatian law and EU regulations whenever damage or discrepancies are identified. This protects both the renter and the company.
All procedures in your case were applied correctly, transparently, and in accordance with the law. To describe this as a “scam” is false and defamatory. Avia will always defend its reputation and staff against baseless accusations.
Avia team
Can not fault it
Can not fault it, car was great, service also. Easy and fast process. Returned car at 4 am and staff was there to check the car.
5 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your wonderful feedback! We’re happy to hear you enjoyed both the car and our service, and that the process was quick and easy — even with your early morning return. Our team is always ready to assist, no matter the hour.
We look forward to welcoming you again on your next trip!
Kind regards,
Avia team
Great car and great service
18 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you so much for your kind words!
We’re happy to hear you were satisfied with both the car and our service — that’s exactly what we aim for.
We look forward to seeing you again soon!
Avia team
Scam company
The Avia car hire at Pula is a thinly disguised scam. Our flight was delayed by 1.5 hours - they said as we were late and didn’t provide a flight number so the booking was cancelled. They could reactivate it but only if we paid for their ultra expensive insurance. We booked through Orbital and have checked thoroughly once home and there was no option to input the flight number. Why aren’t you asking orbital to include this if it is required? They did the same to someone else in our queue. In addition they were extremely rude. Thankfully we didn’t take them up on their scam and got another car through a different company. Worst car booking experience - do not use Avia
21 July 2025
Unprompted review
Reply from Avia Rent a car
Your accusation of a “scam” is completely unfounded and unacceptable.
Let us be clear:
▶️ Your flight was delayed, and no flight number was provided — meaning we had no way of knowing your arrival time. As stated in our rental conditions (which you accepted), reservations without a valid flight number and no customer contact are considered no-shows after the grace period. This is industry-standard policy, not a “scam.”
▶️ You were offered the option to continue with the rental under clearly explained conditions, including full insurance, as no valid credit card was presented. This is standard procedure, especially for late arrivals without prior notice.
▶️ If your booking platform (Orbital) didn’t allow input of a flight number, that is between you and the platform. We are not responsible for missing fields on third-party websites — but we do clearly state the importance of this information in our terms, which were available to you before confirming the booking.
▶️ Claiming that we “do the same to everyone” is false and defamatory. We handle thousands of bookings fairly and professionally. The fact that you didn’t comply with the basic rental conditions is not our fault.
▶️ As for the accusation of rudeness — we take it seriously, but we also know our team remains calm and professional even when customers become aggressive due to frustration over their own oversight.
You chose not to proceed with the rental — that was your decision.
But calling us a scam because you didn’t read or follow the terms is irresponsible and misleading.
We stand fully behind our team, our process, and our transparency.
Avia team
Not a very welcoming attendant at the…
Not a very welcoming attendant at the desk, and a very picky one who handled the car. When we returned the car they tried to charge us for small scratches that had been on the car before we got it. They all had a very suspicious and unfriendly approach, like they wanted to create trouble for us… At pick-up we had to pay extra for the car to be cleaned - I have never experienced that before… Will not recommend Avia Dubrovnik to anyone - we will certainly not use them again.
19 July 2025
Unprompted review
Reply from Avia Rent a car
We regret that you left with a negative impression, but we must clarify and correct several misleading claims made in your review.
▶️ First and foremost, upon arrival you were granted a complimentary upgrade of three vehicle categories, at no additional cost. This was not requested but offered as a gesture of goodwill — and unfortunately, it was not acknowledged in your feedback.
▶️ All vehicles are inspected and documented before pick-up, and customers are encouraged to review and confirm the vehicle’s condition before signing. Any scratches not marked at pick-up are checked upon return. We do not charge for minor cosmetic wear, but we are required to assess unreported damage — this is standard industry procedure, not a personal attack.
▶️ Regarding the cleaning policy: it is clearly stated in both the rental terms and on your voucher. The cleaning fee is not hidden, nor unusual — it applies only to specific booking types and is communicated transparently at pick-up.
▶️ As for staff conduct, we take all feedback seriously, but also stand behind our team. Unfounded claims of “suspicious” or “hostile” behavior are unfair and do not reflect the professionalism we expect from both sides of the counter.
You received a newer, higher-category vehicle than booked, and the service was provided in line with all confirmed terms.
Avia team
no more time
It seems to be not possible to trust people who give you the car or those who take the cars back again.
And I also got no answer yet to my mail. Not even a reaction.
5 July 2025
Unprompted review
Easy pickup and drop off
28 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback — we’re glad to hear the pick-up and drop-off process was easy and smooth!
We appreciate you choosing Avia, and hope to see you again on your next trip.
Avia team
No hard insurance sell
No hard insurance sell. Good quality car although a bit smaller than I hoped.
17 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback — we're glad to hear you were satisfied with the quality of the car and appreciated that we don’t apply pressure when offering insurance options.
We understand the car may have been smaller than you expected. Please note that when booking a vehicle, you reserve a vehicle category, not a specific model, which is standard practice in the car rental industry. However, we always do our best to allocate the most suitable vehicle available within the reserved category.
Avia team
arrogant consultant, advice to do photo not only external but internal as well
getting a car consultant was very arrogant (the answers into questions was giving short and not explaining in good chape), advice to make a photo, then I return car they trayed to charge extra that inside car was not clean. photos, which I did taking a car helped me to prove that they gave it like it was returned. this was the first time when rental company was looking just to charge more. if it possible recommendation would be to chose another car rental company :(
28 July 2025
Unprompted review
Reply from Avia Rent a car
Your review contains serious and inaccurate claims that must be corrected.
▶️ Our staff is not “arrogant” — they are trained to work under pressure, especially during peak season, and to clearly communicate rental terms and procedures. Short or direct answers do not mean bad service — especially when all necessary information is already outlined in the rental agreement, which you signed.
▶️ You were advised — correctly — to photograph the vehicle at pick-up. This is standard and recommended practice, not a warning of bad intent. Your own photos later proved useful, which only confirms that our staff acted transparently and in your interest.
▶️ As for the cleaning concern: the vehicle was checked as per standard return procedure. No cleaning fee was charged, because your documentation confirmed the vehicle was returned in the same condition it was delivered.
That’s evidence-based handling, not an attempt to “charge more.”
▶️ Accusing our company of trying to find excuses to overcharge is completely unfounded. No extra was billed. All actions taken were within the bounds of our written policy — which you accepted.
It’s unfortunate that you chose to interpret a professional and by-the-book process as suspicious. If anything, this situation shows that our team respects policy and that clear documentation protects everyone — including you.
Avia team
Just wanted to say thank you for the…
Just wanted to say thank you for the fantastic customer service. From pick up to return everything went smoothly and quickly.
Thank you
27 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your wonderful feedback!
We're thrilled to hear that everything went smoothly from pick-up to return and that you were happy with the customer service. We truly appreciate your kind words and hope to see you again on your next trip.
Avia team
Not very happy with Avia Rent a Car
Hallo,
Ik heb een klacht en ik wil een deel van mijn geld terug. Vanwege onze vlucht wist ik niet zeker wanneer we zouden aankomen. Ik dacht dat we misschien pas na sluitingstijd bij de autoverhuur zouden zijn, maar we hadden geluk en arriveerden om 20:30 uur en stond rond diezelfde tijd aan de bali van Avia maar had een andere klant voor mij, dit duurde even maar men kan duidelijk in het systeem zien wanneer alle documenten waren aangemaakt (ik heb zelfs bewijs, alle documenten van Avia staan op een tijdsstamp rond 21:06, ik kan je vertellen dat het een stuk langer duurd dan 6 minuten om de documenten te genereren). Toch moest ik 50 euro betalen zonder reden, en ze weigerden dit terug te betalen.
Bij aankomst deelde ik mijn voucher met alle gegevens, inclusief verzekering, maar de verhuurder zei dat de auto niet verzekerd was en dat zij de verzekering via Discovercars.com niet erkenden, wat uiteraard belachelijk is. Daardoor moest ik nog eens €241,92 betalen (exclusief belasting). Ik moest dit betalen, want anders zouden we ’s avonds vastzitten op de luchthaven met een klein kind.
Na betaling heb ik contact opgenomen met de tussenpersoon (Discovercars.com), en zij vertelden me dat de auto wél verzekerd was (dit stond ook op de voucher). Ik heb nu in totaal €281,92 betaald, exclusief belasting.
Het enige dat Avia doet is zich verstoppen achter regeltjes en handtekeningen die je wel moet zetten want anders kom je geen stap verder.
Ik hoop dat u begrijpt dat ik dit bedrag graag terug wil.
Contractnummer: 25-P11-1517
======
English version:
Hello,
I have a complaint and I would like to get part of my money back. Because of our flight, I wasn’t sure when we would arrive. I thought we might arrive at the car rental after closing time, but we were lucky and got there at 20:30. I was at the Avia counter around that time, but there was another customer ahead of me. This took a while, but it's clearly visible in the system when all the documents were created (I even have proof — all Avia documents are timestamped around 21:06. I can tell you it takes much longer than 6 minutes to generate those documents).
Still, I had to pay €50 for no reason, and they refused to refund it.
Upon arrival, I presented my voucher with all the details, including insurance, but the rental company said the car was not insured and that they did not recognize the insurance provided through Discovercars.com, which is obviously ridiculous. As a result, I had to pay an additional €241.92 (excluding tax). I had no choice but to pay this, otherwise we would have been stranded at the airport in the evening with a small child.
After making the payment, I contacted the intermediary (Discovercars.com), and they confirmed that the car was indeed insured (this was also clearly stated on the voucher). I have now paid a total of €281.92, excluding tax.
All Avia does is hide behind rules and signatures that you are forced to give, otherwise you simply can't move forward.
I hope you understand that I would like this amount refunded.
Contract number: 25-P11-1517
10 July 2025
Unprompted review
Reply from Avia Rent a car
Insurance and Deposit Reduction
Although you presented a valid credit card, you voluntarily chose to accept the reduced damage liability option. This option lowers your financial responsibility in the event of damage, and in turn, reduces the required security deposit. It is not mandatory, and it was clearly explained at the rental counter as an available alternative to the standard deposit.
By opting for this additional coverage, you agreed to its cost and terms, which were outlined in the rental agreement that you reviewed and signed.
Out-of-Hours Service
Your reservation was scheduled for 21:30, and although you arrived slightly earlier, the pickup occurred after 21:00, which is considered outside of regular operating hours. As such, the out-of-hours fee applied is in accordance with the terms stated in your booking voucher.
All terms, including insurance options, deposit requirements, and service fees, were fully disclosed prior to and during the rental. Therefore, we confirm that all charges were applied correctly and in line with the conditions you accepted at the time of rental.
Thank you for your understanding.
Avia team
easy to reserve a car.
easy to reserve a car.
good service on the pickup point in split airport.
easy to return.
19 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you very much for your kind feedback! We're glad to hear that the reservation process was easy and that you had a smooth pickup and return experience at Split Airport. We appreciate your trust in AVIA Rent a Car and hope to welcome you again on your next visit. Safe travels! Avia team
Reply from Avia Rent a car
Thank you for your kind feedback!
We're glad to hear you found our team friendly and helpful. We look forward to welcoming you again in the future! Avia team
Disgusted to find at the pick up desk
Disgusted to find at the pick up desk, that a fully acceptable credit card could not be used to secure the damage deposit
A CON !!!!!!!!!!
Then to add insult, you are conning people with the threat of additional cleaning of 12euro
AND also your staff in country, ultra rude
Further Comment
Firstly, a valid card was presented, eventually a debit card was used
The way your staff member described the cleaning charge, was clearly a threat
And IT WAS YOUR STAFF MEMBER WHO WAS RUDE, NOT US !!!!!!!!
Clearly your staff are in need of some urgent re-training
16 July 2025
Unprompted review
Reply from Avia Rent a car
We must strongly clarify the following:
You did not present a valid credit card, but a debit card, which does not meet the requirements for the security deposit as clearly stated in both the rental terms and your reservation voucher. This is not a “con” — it is a strictly enforced policy applied equally to all customers.
The €12 cleaning fee is not a threat — it is a standard charge outlined transparently in the rental agreement and applied when vehicles are returned in a condition requiring additional cleaning. This is common across the industry, and all customers are informed in advance.
Our team operates with professionalism and integrity. While we understand rental processes can be stressful, rudeness towards our staff is unacceptable, and your claim is rejected as baseless.
We advise you to thoroughly read the terms you accepted at the time of booking. All conditions were presented clearly before your arrival.
Avia team
Fast, efficient service.
Fast, friendly efficient service. Car pickup a very short walk from airport and well sign posted. Great quality car and easy drop off.
16 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind feedback!
We’re glad to hear that you were satisfied with our service and the vehicle provided. It’s great to know that the pickup and return process went smoothly and that you found everything convenient and efficient.
We appreciate your trust and hope to welcome you again on your next trip!
Avia team
Tourist scammer
Dear fellow Tourist,
Avoid this company. They'll sell you overpriced insurance that's useless. A deductible of a whopping €500. When you pick up the car, they'll do everything they can to appear nonchalant. They'll laugh off all sorts of little blemishes and scratches. They'll say they're part of the deal. Within 30 seconds, you'll get the keys and have to leave. Returning the car is a completely different story. They'll seriously examine the car with a magnifying glass.
You guessed it. Now the blemishes and scratches are a problem. A whopping €220 for two spots they claim were my fault. My request for proof that these spots weren't there received no response other than the response that it was a new car. Everything is new at first, people, that's not a good argument. Of course, it's not possible to get an invoice from a body shop.
What a shame that they've implemented this as a business practice. In the meantime, we have made initial contact with the local police to report fraud.
29 July 2025
Unprompted review
Reply from Avia Rent a car
Your accusations are false and unacceptable.
Insurance: All insurance options and deductibles are fully explained before signing. Nothing is hidden or “useless” — these are standard conditions in the car rental industry.
Vehicle inspection: The car was checked at pick-up and again at return. Any damage not noted on the contract at pick-up is the renter’s responsibility. Suggesting that staff “laugh off” damages is a deliberate misrepresentation.
Charges: It is simply untrue that you were charged €220. The actual invoice clearly shows:
€66 for damage
€75 administrative fee
€80 for chemical cleaning, because the car interior and seats were returned stained and dirty.
Fraud claim: Calling our company “fraudulent” is baseless and defamatory. Every charge was legitimate, documented, and in line with the contract you signed.
We reject your claims entirely. The facts are clear, transparent, and fully supported by documentation.
— Avia team
Service was quick and convenient
Service was quick and convenient. The car was almost new and just the right size. The only reason why I didn't give five points is that while getting the keys at the company office in the airport terminal I was asked for a deposit of 1100 euros, although the amount of 900 euros was indicated on the website at the time of booking. But it was good that they returned the deposit on the fourth day after returning the car back, which is very fast.
18 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your review and for highlighting the positive aspects of your experience, including the fast service, the quality of the vehicle, and the prompt refund of the deposit.
Please note that your reservation was made through a booking agency, and all terms — including the applicable deposit amounts based on vehicle category and insurance selection — were clearly stated in the agency’s voucher and rental conditions. In your case, the deposit of €1,100 corresponds to the selected vehicle group and was fully refunded within the expected timeframe, which you kindly acknowledged.
We appreciate your feedback and hope to welcome you again.
Avia team
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