The people behind the Avia rental desk in Split Airport were very cold and unwelcoming. Despite having paid for extra insurance when we booked through BSP, which covered a wide range of issues, the... See more
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What a total rip off. Despite confirming my booking 2 days before, I was charged €70 because we’re were an hour late. Never have I ever had this charge in any other country. Then the cleaning fee o... See more
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I am disappointed with my recent experience with Avia Rent a Car. After returning the vehicle, I was charged €15 for vehicle cleaning and €35 for a vehicle category upgrade. The cleaning char... See more
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Never again!!Stay away! The car we picked up at Dubrovnik airport was as expected. The additional fee for taking a ferry in Croatia was clearly stated. However were we unpleasantly surprised by the €5... See more
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Company details
Written by the company
We are Croatian company founded in 2006. Our vehicle fleet is new, consisted of many models. Our professional team will welcome you at any of our office all over Croatia and provide top quality service.Visit us at www.avia-rentacar.hr and find that we do better !
Contact info
Ulica Narodnog lista 2, 23000, Zadar, Croatia
- +385952125790
- info@avia-rentacar.hr
- avia-rentacar.hr
2.9
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
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Company does not accept Credit cards…
Company does not accept Credit cards from so called „Virtual Banks“. So they cancelled the Financial terms on the reservation - I have used this Credit Card all over the world for car reservations. The reservation I made from Germany did not include these peculiar terms. I ended up paying 200 Euro extra for a so called local insurance offered by Avia. Never again.
5 September 2025
Unprompted review
Reply from Avia Rent a car
Dear customer,
Your review contains false and misleading claims. All rental conditions — including the **requirement for a valid credit card from a traditional bank** — were **clearly stated in your voucher** and accepted by you before confirming your booking. This is a standard industry policy, and your inability to provide an eligible card is not a company fault.
At pick-up, our staff explained your options in full detail. You then **chose and accepted the medium SCDW insurance package** with reduced liability, at a cost of **€105**, which was processed and signed by you on-site.
Nothing was hidden, nothing was forced — everything was handled in accordance with transparent, pre-agreed terms that you personally accepted.
**Avia team**
Let's put our experience from September…
Let's put our experience from September 2024.
We had made a reservation through an agent and when we picked up the car, they really tried to force us to pay for an additional deposit even though we already had full insurance. The matter could not be resolved and finally when we got the car, its damage was looked at very carefully in the parking lot. As a professional in the auto repair industry, I understand the damage, but these were mainly from traces of use, i.e. hairline scratches. A shocking number of them were listed on the rental paperwork in addition to a few real damages. I immediately smelled burning smoke and started taking photos and videos of the car and especially the lower parts of the bumper. They seemed like a real cash cow for this rental company. I made sure that the employee saw what I was doing.
Everything was forbidden in the car. You were not allowed to drink, eat, smoke or even wear shorts. However, the car was shabby so I had to drink from a bottle several times and eat something. I didn't mess up.
When returning the car, the same faces were at the counter again and some guy went to check the car. It took almost half an hour for me to tell them that our flight check-in was open and we were leaving. That was ok with them and I haven't heard anything since.
I got a really bad feeling about the car rental and how rude and meticulous their actions are. Without a doubt, the intention is to make as much money as possible with every scratch, without intending to fix them. Their dishonest actions. As for the company's answers on this site. They just describe the arrogant and dishonest attitude of their rental business. Good people, avoid this rental company!
28/9/2025 reply for avia team
A good example. I mean this attacking and blaming attitude that best describes the entire company's operations. The bullheaded defense of every condition or course of action is clearly visible, as is the fact that customers are indeed always wrong.
There is a lot of negative feedback here on the forum too and I would recommend listening with a sensitive ear to the customers' experiences and learning from them. They have experience with other rental companies and they feel that there is something wrong with your service.
It's worth remembering that 30% of your customers have given you a rating of one, and will no longer return or bring you a single euro.
You may have a lot of potential, but the wrong attitude, process and even the people who do it.
Good luck fixing that. It will determine your success.
24 September 2024
Unprompted review
Reply from Avia Rent a car
We categorically reject your accusations.
Deposit – Regardless of any private or third-party insurance purchased through an agency, every rental requires a deposit to be secured on the main driver’s credit card. This is a standard procedure in the car rental industry and is clearly stated in the rental conditions and on the voucher you received.
Vehicle condition – The vehicle you received was jointly inspected at pick-up. All existing damages, including minor scratches and normal signs of use, were transparently documented on the rental paperwork, which you signed. This protects both the customer and the rental company.
Use of the vehicle – Restrictions such as no smoking, no eating and maintaining the vehicle’s cleanliness are standard industry rules to ensure the next customer receives a clean car. The claim that “shorts are not allowed” is completely false.
Return procedure – The inspection on return was carried out according to standard protocol. No extra charges were applied, which directly contradicts your allegation that our company intends to profit from “every scratch.”
In addition, when we asked you to provide your full name and the rental agreement reference, you did not respond. This makes it highly questionable whether your review is even genuine, and it is quite possible that it is entirely fabricated.
All our conditions and procedures are clearly outlined in the rental terms and on the voucher you received. Spreading baseless accusations that misrepresent the facts is unfair, misleading, and damaging.
— Avia team
Called the police on us for not refueling car!
This was hands down the most outrageous and terrifying experience I have ever had with a rental company.
After returning the car too close to my flight time, I didn’t have time to refuel or wash it. I was fully prepared to pay the (already inflated) refuelling and cleaning charges, as stated in the contract. Completely my fault for poor planning, fair enough!
However, instead of simply charging my card on file or even contacting me... After dropping off the car, Avia called the police on me!
Yes, really. They had the Croatian police pull me from my boarding gate at Dubrovnik Airport, away from my family, and detain me in front of the entire terminal. As I was preparing to board! I was intimidated by the police and told I had to leave the airport to refuel and wash the car. I told them I would miss my flight and asked why hadn't I been contacted or my card been charged!
Failing to refuel is not a crime in any country, yet Avia weaponised the police to humiliate and terrify their customer. I was left shaken, worried about being arrested, and nearly missed my flight.
Only AFTER this ordeal did they contact me --spamming me with eight calls in a row while I was detained at this behest.
On top of this, though minor in comparison, at pickup, they informed me that my Mastercard was not acceptable for the security deposit. Instead, I would have to pay an outrageous sum, five times the cost of the entire rental. At 9PM, stranded in a foreign country with no alternative transport, I accepted. Pure extortion.
Their so-called “cross-border insurance” is a scam. They charge around 4-5x higher than any other company and informed me I would need to purchase a green card to travel into Bosnia. Upon research, this is not true at all. The way they present this makes it seem mandatory when it is not.
At drop-off, they quietly slip in a €12 “cleaning fee”, poorly disclosed and clearly designed to gouge customers on the way out.
This company preys on tourists when they are most vulnerable, relying on intimidation, hidden fees, and outright scams. I’ve rented cars all over the world, and I have never encountered anything remotely this abusive.
Avoid Avia like the plague. Save yourself the nightmare and rent from literally any other provider.
18 September 2025
Unprompted review
Reply from Avia Rent a car
Your claims are completely false and defamatory. The facts are clear: you illegally crossed the border into Montenegro without authorization, you returned the vehicle with an empty fuel tank, and the car was even driven back by a person not listed in the rental agreement. These are not minor issues but serious breaches of contract that void insurance coverage and create liability risks.
You also failed to provide a valid credit card for the deposit, despite this being clearly stated on your voucher, and therefore chose full insurance as the only alternative. The €12 cleaning fee and Green Card requirement are fully disclosed in the rental terms and applied equally to all customers.
To accuse Avia of “scamming” or “extortion” when in reality you violated multiple fundamental conditions of the contract is both misleading and unacceptable. The responsibility for the situation lies entirely with you.
Your messages to Avia representative:
https://ibb.co/Kp904WcL
Avia team
Avaia Car Rental via DiscoverCars – Our Experience
We booked a rental car through DiscoverCars.com with Avaia Car Rental in Split. Upon arrival at the airport, we were told that our credit card would not be accepted, even though it was a physical Visa credit card as required in the terms for the deposit. They claimed the card was from a “virtual bank” and therefore could not be used to reserve the deposit. The only solution offered was to upgrade to the “full package” with maximum insurance and additional fees such as for fuel, so that the car could be rented without a deposit. This would have made the rental far more expensive than what we had already agreed to and paid for.
We already have rental car coverage through our travel insurance and did not want this. Our bank is not a virtual bank, and it is clear this explanation was used to pressure us into paying more. Their claim that this was “standard practice at all car rental companies there” is not true. We rented a car on the spot from another company at the same airport with the same card, at a lower price than what Avaia demanded.
Looking at other reviews now, I see that several other customers have had similar experiences. In our view, this appears to be a deliberate strategy to increase the price beyond what the customer has agreed to. We therefore warn others against using this company.
16 September 2025
Unprompted review
Reply from Avia Rent a car
Your accusations are false and misleading. The voucher you received from DiscoverCars.com clearly states that a valid credit card from a recognized banking institution, in the main driver’s name, is mandatory for the security deposit. The card you presented was identified as a non-standard/online bank card, which does not meet the contractual requirements. This is not “pressure” or “a scam,” but a standard rule applied equally to all renters.
Because you could not provide a valid credit card for the deposit, the only alternative was to proceed with full insurance and no deposit. This option is offered as a solution, not as “extortion.” Suggesting otherwise is unfair.
Your claim that Avia “deliberately increases prices” is unfounded and defamatory. All charges and requirements are clearly disclosed in advance on the voucher and in the rental conditions, and applied strictly according to the contract. The fact that you rented elsewhere afterward does not change the fact that you did not meet the mandatory conditions of your booking with Avia.
Your messages to the Avia representative expose exactly the kind of customer you are.
Link to messages: https://ibb.co/Kp904WcL
Avia team
I had a bad experience with Avia rent a…
I had a bad experience with Avia rent a car
First, they refused to give me full insurance because my rental was only 4 days. They said it was too short and risky, so I had to pay €130 for third-party insurance, which was very expensive for the cheapest car.
Second, they told me the fuel policy is full to full. But when I got the car, the tank was not really full — the needle was under the full line. When I filled it myself, the needle went higher, so clearly they didn’t give me a full tank.
Third, when I returned the car, they charged me €12 for cleaning. The car was not dirty, only a little dusty from normal driving. No mud, no mess inside. I think they charge this to everyone no matter what. So be prepared to pay 12 euro extra for cleaning.
Overall, I felt the company was not fair, not honest and no respect for their own rules.
16 September 2025
Unprompted review
Reply from Avia Rent a car
Your accusations are misleading and incorrect.
Insurance – The voucher and rental conditions clearly state the available insurance options. You did not meet the requirements for full insurance, which is why you were correctly offered third-party coverage. This is standard procedure, not an attempt to overcharge.
Fuel policy – Our rentals operate on a full-to-full policy, which is transparently disclosed. The fuel gauge is not always 100% precise, and customers are instructed to refuel until the pump stops. Suggesting that you were intentionally given less fuel is false.
Cleaning fee – The €12 cleaning fee is part of our Clean-to-Clean policy, clearly listed in the rental terms, on your voucher, and explained at pickup. After your use, the car was not returned in the same condition of cleanliness as delivered, and the fee was therefore justified.
To describe Avia as “unfair” or “dishonest” is unacceptable. All charges and conditions were transparent, documented, and applied according to the contract you accepted.
Avia team
DO NOT RENT A CAR FROM THIS COMPANY IT…
DO NOT RENT A CAR FROM THIS COMPANY IT IS A MASSIVE PARASITIC BUSINESS DESIGNED TO TAKE YOUR DEPOSIT AS YOU ARE TIME PRESSURED BEFORE YOU FLY HOME ETC!!!
1) They will try everything in their power to get your excess insurance value! GET EXCESS INSURANCE!!! Massive Insurance scam the reps get commission its a known thing.
2) FILM AND PHOTO YOUR CAR BEFORE YOU LEAVE THE AIRPORT ALL OVER AND UNDER THE BUMPERS! Again they WILL claim you have damaged it on some old damage that isnt listed in their details and they dont point out before you leave, this again is a SCAM they do it everytime!
3) They CLAIM that "clean to clean" is in the contract and it is not! Even if it was my car is always spotless and they will argue that because you have driven it and used it since the clean 7km from the airport it is now dirty and needs to be clean!!! Another 12 euros!!
4) All the agents are extremely parasitic and will tell you, you have damaged the car they dont care what you say, they are extremely aggressive and will just take your deposit leaving you to fight it later when you get home etc.
THIS IS ALL FACT THEY WILL COMMENT BELOW THAT THEY ARE AN HONEST COMPANY BLAH BLAH BUT THIS IS THE FACTS ABOVE!! USE AT YOUR OWN RISK!
3 September 2025
Unprompted review
Reply from Avia Rent a car
Your accusations are false and completely misleading. All rental conditions – including the requirement for a valid credit card in the main driver’s name for the deposit (with debit cards accepted only for payment), the Clean-to-Clean policy, and all other terms – are clearly stated in the contract and on the voucher you received from the agency.
Insurance is optional, not a scam. Vehicle inspections are documented at pick-up and return, and any charges are based solely on proven new damage. Cleaning fees are applied only when justified, in line with standard industry practice.
Calling our staff “parasitic” and “aggressive” is unacceptable and offensive. Our employees acted correctly and in full accordance with the rental conditions that you accepted.
In the future, we strongly urge you to read and respect the rental terms on your voucher instead of making unfounded accusations. Our company operates with transparency and professionalism, and we stand firmly by our documented procedures.
Avia team
Complaint
I rented a Skoda or similar, but they gave me a Kia, and the representative told me they are similar 😡. Unfortunately, the car's body had several damages, and the pickup and delivery process took a long time. The car wasn't clean enough. Besides they offer me an insurance which I already had.In short, they wanted to make more money by any means possible.
The car didn't have navigation an it cause a lot of problem for me.
6 September 2025
Unprompted review
Reply from Avia Rent a car
Your claims are misleading and need to be corrected. You in fact received a free upgrade to a higher vehicle category at no extra cost. Reservations are always made by group/category, not by a specific car model, which is clearly stated in the booking conditions you accepted. Expecting a guaranteed specific model is incorrect.
As for navigation, this is not a standard feature in all vehicles. It must be specially requested at the time of booking, and since it was not ordered, the vehicle was provided without it.
Insurance was offered only as an optional service, never as an obligation. To suggest that our company “wants to make more money by any means possible” is unfair and untrue.
We stand by the fact that all procedures were followed transparently and correctly in line with the terms of your reservation.
Avia team
Never again
Never again. Hidden fees all around , without a curtesy on telling you. Full to full fuel tank? Forget about it , before thinking to refuel check your receipts. I have paid for mine without even knowing or without a permission.
8 September 2025
Unprompted review
Reply from Avia Rent a car
Your review is false and misleading. There are no hidden fees – all rental conditions are clearly stated in the contract and on the voucher you received from the agency.
The standard fuel policy is Full to Full when a valid credit card in the main driver’s name is provided for the deposit. Since you did not have a credit card, you were automatically placed on the Full to Empty option, which you accepted and used. In this option, fuel is charged upfront. To claim that fuel was charged “without permission” is simply not true.
Debit cards are accepted only for rental payment, not for the deposit. This rule, as well as the fuel policy, is clearly written in the rental terms and on your voucher.
We categorically reject your accusations. Our procedures are transparent, documented, and were correctly applied in your case.
Avia team
I had a horrible experience with Avia…
I had a horrible experience with Avia Rent a Car and would not recommend them to anyone.
The car itself had multiple scratches and damage that they didn’t properly document during pickup. When I returned the vehicle, they tried to charge me for damage that was clearly already there, and it turned into a long argument. It felt like a scam — like they were just trying to squeeze more money out of me.
Overall, a completely unprofessional and stressful experience. There are plenty of better, more transparent rental companies out there — do yourself a favor and avoid Avia.
3 September 2025
Unprompted review
Reply from Avia Rent a car
Your accusations are false and unacceptable. Every vehicle is inspected and all existing scratches and damages are documented with the customer present at pick-up. At return, the inspection is repeated in the same way. Only new, undocumented damage can result in a charge.
To suggest that Avia “didn’t document properly” or that this is a “scam” is completely untrue. Our procedures are transparent, documented, and applied equally to every customer. Claims that we try to “squeeze money” are baseless and misleading.
The inspection process exists to protect both parties, and in your case it was conducted correctly. We categorically reject your accusations of unprofessionalism.
Avia team
Anarque
🇫🇷 Version française :
Après avoir contesté des frais abusifs (200 € d’assurance forcée), Avia Rent a Car m’a bloquée sur Facebook et Instagram au lieu de répondre à mes mails et messages. Ce comportement démontre un manque total de transparence et de professionnalisme.
⸻
🇬🇧 Version anglaise :
After disputing unfair charges (€200 for a forced insurance), Avia Rent a Car blocked me on Facebook and Instagram instead of responding to my emails and messages. This behavior clearly shows their lack of transparency and professionalism.
________________________
Update: Avia keeps replying that I “freely accepted” their insurance. The truth is that at Split Airport I was refused the option to leave a deposit and told I had no choice but to pay €200 for their “Avia Supreme Mini” insurance.
This was completely unnecessary since I had already purchased full insurance via CarJet when I booked the car. Despite explaining this at the counter, they refused to release the vehicle unless I paid again.
Afterwards, in their emails, Avia falsely claimed that I “had no credit card.” My bank has confirmed in writing that my card is indeed a credit card.
I have uploaded photo evidence (rental contract + bank proof) in my Google review for transparency.
I have also opened an official case with the European Consumer Centre (ECC), who will now review this abusive practice.
20 August 2025
Unprompted review
Reply from Avia Rent a car
Your review is misleading.
You accepted the offered insurance option at pick-up and used it for the entire duration of the rental. The charge was therefore not “forced” but applied strictly in line with the rental terms you agreed to.
Furthermore, your emails, messages, and posts were answered, but we cannot tolerate false claims made publicly without any supporting evidence.
Our procedures are transparent, documented, and fully compliant with the agreed conditions.
— Avia team
It’s the worst I have ever experienced
It’s the worst I have ever experienced. Initially nice but returning the cleaned car that was totally perfect the evening before driving to the airport suddenly had some major scratches while returning. I know they were suggesting an insurance for that case which I didn’t buy and my gut feeling was that it s mandatory to leave the care in perfect condition. Thus I prepared the car day before as I never did before! But than 3 people confusing me and rude customer service. Never ever anyone should rent a car at that crappie place. BE CAREFUL! And I suggest to be at least two watchful persons while returning your car!!!
6 September 2025
Unprompted review
Reply from Avia Rent a car
We must strongly correct your statement. The vehicle was inspected together with our staff at the time of pick-up and was documented as completely free of any damage.
At the time of return, however, it was found with new and extensive damage – both the rear door and the front door were heavily scratched with white marks on the black vehicle. These damages were not present at pick-up and were officially recorded by our staff at return.
According to the rental agreement, the renter is fully and solely responsible for any new damages caused during the rental period when no insurance coverage has been purchased. Attempts to deny responsibility are unacceptable, as the facts and documentation clearly confirm the condition of the vehicle before and after the rental.
Our company follows strict, transparent procedures, and in this case those procedures were applied correctly. The claim that the damages were not caused during the rental is unfounded and directly contradicted by the signed inspection records and photographic evidence.
Avia team
Watch out for extra charges renting from Avia Zadar airport…
I hired a car from Avia from the Zadar airport office for a week in September 2025. The car was good but the company did their utmost to rip me off for additional fees. An additional €50 for picking up the car at 9.00pm. €12 for cleaning the car (the car was returned in good condition) and finally tried to rip me off for an additional €12 as the car was in their opinion not full and €35 refilling fee. I took the car back and managed to get €6 more in the car. Watch out very unscrupulous and unprofessional
4 September 2025
Unprompted review
Reply from Avia Rent a car
Your review is misleading.
Out-of-hours fee: The €50 charge for vehicle pick-up at 9:00 p.m. is not arbitrary — it is clearly stated in the rental terms and in your voucher prior to arrival.
Cleaning fee: This policy is also clearly listed — either prepay €9 at pick-up or return the vehicle clean, otherwise a €12 fee applies.
Fuel policy: The vehicle was returned with a full tank, no shortage of fuel was recorded, and no refueling charge was applied.
All fees were applied strictly in line with the rental conditions you accepted before booking. Accusing Avia of being “unscrupulous” is therefore unfair and unfounded.
— Avia team
Terrible experience!
Terrible service!
This rental company does not accept online bank cards, which makes the whole process extremely inconvenient. When I approached the desk for help, the staff were rude and unprofessional. Instead of offering solutions, they practically pressured me into renting under their conditions and paying for their insurance.
Absolutely not recommended under any circumstance!
27 August 2025
Unprompted review
Reply from Avia Rent a car
Your accusations are unfounded.
It is clearly stated in your voucher and rental conditions that only a valid physical credit card in the main driver’s name is accepted for the deposit. Presenting an online/virtual card does not meet this requirement. This rule is standard in the international car rental industry and has nothing to do with “scamming” or “pressure,” as you claim.
Because you did not fulfill the contractual requirement, the only possible way to proceed with the rental was by taking our full coverage option. This was properly explained at the counter. Suggesting that you were “forced” is misleading — you simply did not meet the agreed conditions.
Your review ignores the facts and unfairly attacks our staff, who applied the rules exactly as stated in the documents you received and accepted before booking.
— Avia team
Avoid this company at all costs
We booked a vehicle for our family holiday with Avia Rent a Car via a Broker, Orbit.
When we arived at Split Airport on the 15th August, after a lengthy queue, I was told by the Avia Rent a Car operative that they would not be able to provide me with a vehicle as my Visa Credit Card, issued from First Direct Bank (Part of HSBC) was not acceptable as it was from a "Digital Bank". I reviewed the terms and conditions that Orbit had sent me and this says that "Virtual Debit or Credit Cards may not be accepted", but this was a physical VISA card and so this condition didn't apply. Despite arguing my case the agent wouldn't accept it and left me, my wife and 3 kids stranded at the Airport. Our only option was apparently to take out some very expensive and additional insurance. Very convenient!
I was forced to go to the next door hire company, Enterprise, who were polite, friendly and efficient, but, because I hadn't pre-booked anything I was forced to pay an additional 275 Euros to hire the same type of vehicle (VW T-Cross). Needless to say they accepted my VISA Credit card without any issues at all.
I see other customers are experiencing the same issues. I don't beleive this company can be trusted and so I would avoid at all costs. There are plenty of other, reputable companies at the Airport.
I also think Avia's aggressive response to the feedback to the other customers who have experienced this attempt to extort additional money from honest customers speaks for itself.
With 1 IN 4 CUSTOMERS GIVING A 1 STAR REVIEW, I think they need to start taking some ownership for the issues they are causing.
15 August 2025
Unprompted review
Reply from Avia Rent a car
Your review is misleading and omits key facts. As clearly stated in the rental terms and conditions and on the booking voucher you received before arrival, a valid credit card in the main driver’s name, issued by a recognized bank with sufficient credit line, is strictly required to secure the deposit. Cards from online/digital banks, prepaid cards, or any that do not meet these conditions are not accepted. This rule is transparent, standard across the car rental industry, and applied equally to all customers.
The additional insurance you were offered was not “extortion” but the only available solution after you failed to meet this basic requirement. To portray this as a scam is false and unacceptable.
You were not “stranded” by Avia Rent a Car – you chose to ignore the clearly stated rental conditions and then attempted to shift the blame onto the company. The fact that another provider accepted your card does not alter the binding terms of your confirmed reservation with Avia.
All requirements were known to you in advance and clearly stated on your booking voucher. Suggesting otherwise is misleading and damages only your own credibility.
Avia team
Serious penalty fee for entering restricted zone without verbally informed
There is a newly launched restrictions for driving into the restricted zones in the old town but it was never verbally mentioned by any staff at the time of key collection (when I arrived, it's nearly office closing). When later found out after stepping into the trap, the staff just said it was well written in the office and I should have seen it. What a good excuse! The penalty could be Eur1600 if keep entering the restricted zone repeatedly (without noticing)! Maybe the staff think it's time to close the day and no need to inform the drivers as they "should have known"?
Besides, when email to ask insurance matters, it was never replied.
24 July 2025
Unprompted review
Reply from Avia Rent a car
Your comments are misleading. The obligation to respect local traffic regulations, including restricted zones, lies entirely with the driver. Entering prohibited areas such as the old town is clearly not allowed and is the responsibility of each renter to avoid.
In our office there is a large visible notice explicitly warning about the prohibition of entering the old town zone. In addition, there are numerous official signs throughout the city, as well as a large LED panel on the road before entering the old town, clearly indicating the restriction.
To claim that you were not informed is incorrect. All renters are responsible for following traffic signs and local regulations, and penalties for violations are charged by the authorities, not by Avia Rent a Car.
Avia team
Scam, stay away
This campany knows how to scam costumers leagally. They suddenly did not exsept my credit card for the deposit so we never got the car that we allready paid for. The only Way they could solve it was if we paid for insurence (twice the cost of the car) and its funny how they allowed me to use the credit card for insurance and not for deposit. They allsow would not give us a refond and we ended up having to pay another rental Company for a car. We allsow heard from some lokals that they deliberetley dobble book in hope that someone cant pay for it.
26 August 2025
Unprompted review
Reply from Avia Rent a car
Your review is entirely false, defamatory, and deliberately misleading. The facts are clear: as explicitly stated in the rental terms and the voucher you accepted, a valid credit card in the main driver’s name is a strict and non-negotiable requirement for securing the deposit. You did not meet this obligation. Instead, you presented a virtual bank card and a debit card, both of which are explicitly not accepted and clearly mentioned as such on your voucher.
Because you failed to comply with this basic condition, the rental could not be released. You were nevertheless offered alternative options in line with the rental terms, but you refused every solution provided. To then accuse Avia Rent a Car of a “scam” is baseless and unacceptable.
It is also important to clarify that no payment was ever made to Avia Rent a Car — you paid your agency directly. Since you did not fulfill the rental conditions, the agency does not issue refunds. Any issue regarding refund lies strictly between you and the agency.
Your further allegation of “double booking” is a complete fabrication. Avia Rent a Car operates transparently, legally, and in strict accordance with signed agreements. False and malicious claims of this nature harm only your own credibility and will not alter the facts.
Avia team
We will trust you again
It was a heartwarming experience. The service was very friendly, both during the pick-up in Split and the return in Zagreb. The car was wonderful, new and clean, perfect, a true pleasure to drive through the beautiful landscapes throughout the country. Our trip to Croatia was our honeymoon. We'll take home the best memories.
19 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you sincerely for your kind words. We are delighted to hear that our service in both Split and Zagreb contributed positively to such a special occasion as your honeymoon. It makes us proud to know that the car and experience met your expectations and helped create lasting memories while exploring Croatia’s beautiful landscapes.
We look forward to welcoming you again in the future and continuing to earn your trust.
Kind regards,
Avia team
Rental conditions not respected- too expensive
Bad experience.
Local rental company in Split Airport did not accept my gold Mastercard for deposit because alleged from an Internet bank. This was not mentioned in the rental conditions given by the intermediary rental operator. So, better coordination and operation is needed between those companies. However, I blame Avia, because I had good experiences with the intermediary in the past
The local rental company offered an expensive insurance which was even more than the total rental price.
Got the car finally from Sixt, even 35% cheaper with no additional insurance required. No problem with my credit card (which includes insurance).
Never again.
21 August 2025
Unprompted review
Reply from Avia Rent a car
Your review is misleading. The rental conditions clearly state that a valid credit card in the main driver’s name from a recognized bank is mandatory to secure the deposit. Virtual bank cards and internet-only bank cards are not accepted, and this was precisely the case with the card you presented.
Since you did not meet this basic requirement, the rental could not be released under the agreed terms. The alternative insurance option offered was in line with the rental conditions and entirely optional.
Avia Rent a Car operates transparently and strictly according to the signed terms and conditions. Your suggestion that the conditions were not respected is incorrect.
Avia team
The worst car rental experience
The worst car rental experience – Avia Rent a Car
We have traveled to more than 30 countries and rented cars many times, but we have never experienced anything like this.
We purchased full insurance, yet after a minor damage the company charged us €3,100, claiming we should have called the police. This requirement was never explained to us at pickup – on the contrary, the employee even joked that “we don’t have to worry about anything.” The condition existed only in the small print of the contract, which is completely misleading.
On top of this, they withheld money because we returned the car earlier and also charged €50 for “out of hours.”
It is unacceptable to pay for full insurance and still be trapped with hidden terms and outrageous charges. Completely unprofessional, misleading and disrespectful towards customers.
We will never use Avia Rent a Car again and strongly warn other travelers to avoid them.
20 August 2025
Unprompted review
Reply from Avia Rent a car
Your allegations are entirely false, misleading, and unacceptable. The rental terms and conditions you signed make it absolutely clear that in the event of any accident or damage, regardless of the insurance purchased, the police must be called, an official report obtained, and a breath alcohol test (alkotest) performed. These are legal requirements in Croatia and standard practice in the car rental industry. By failing to follow these obligations, you invalidated your own insurance coverage and became fully liable for the resulting damage.
To claim that these rules were “hidden” is simply untrue. They are clearly stated in the contract, explained to every customer at pick-up, and included in the documentation you received. Ignoring them does not relieve you of responsibility.
Regarding your additional complaints:
The out-of-hours fee is a standard surcharge, transparently listed in the rental conditions, and applied equally to all renters.
An early return does not entitle the renter to a refund for unused days — this is also clearly specified in the contract.
Your accusations of “scam” or “misleading practices” are baseless. The charges applied to you are a direct consequence of your own failure to comply with the clear, written, and explained rental conditions.
Avia Rent a Car operates with full transparency and in strict accordance with the signed agreements. Any attempt to shift blame onto the company by distorting the truth only undermines your own credibility.
Avia team
Never again
No rent a car company will ask for 80 euro to send someone to check the vehicle at 04:00 am ! Simply provide a key Dropbox ! Also fiat panda is not fiat 500 which I have booked !!! Never will use Avis again !
1 August 2025
Unprompted review
Reply from Avia Rent a car
Your claims are misleading. The €80 you mention is the standard out-of-hours service fee, clearly stated in the rental terms and voucher. When a client requests vehicle pick-up or return outside of published working hours, staff must be called in, and this service is never free of charge. A key drop box is not sufficient for such cases, as vehicles must be inspected in the presence of staff.
Regarding the vehicle, you booked a Fiat 500 but received a Fiat Panda, which is a higher category vehicle. This was a free upgrade, not a downgrade. No client is ever placed in a lower category than the one reserved.
All procedures in your case were transparent, lawful, and in line with international rental industry standards.
Avia team
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