The people behind the Avia rental desk in Split Airport were very cold and unwelcoming. Despite having paid for extra insurance when we booked through BSP, which covered a wide range of issues, the... See more
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Review summary
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Reviews shaping this summary
What a total rip off. Despite confirming my booking 2 days before, I was charged €70 because we’re were an hour late. Never have I ever had this charge in any other country. Then the cleaning fee o... See more
Company replied
I am disappointed with my recent experience with Avia Rent a Car. After returning the vehicle, I was charged €15 for vehicle cleaning and €35 for a vehicle category upgrade. The cleaning char... See more
Company replied
Never again!!Stay away! The car we picked up at Dubrovnik airport was as expected. The additional fee for taking a ferry in Croatia was clearly stated. However were we unpleasantly surprised by the €5... See more
Company replied
Company details
Written by the company
We are Croatian company founded in 2006. Our vehicle fleet is new, consisted of many models. Our professional team will welcome you at any of our office all over Croatia and provide top quality service.Visit us at www.avia-rentacar.hr and find that we do better !
Contact info
Ulica Narodnog lista 2, 23000, Zadar, Croatia
- +385952125790
- info@avia-rentacar.hr
- avia-rentacar.hr
2.9
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Do not rent a car here! Watch out for extra costs!
I do not recommend renting a car at Avia! At Avia you have to watch out for additional costs. They charge extra for example for cleaning (9 euro) and early check-out (approximatly 80 euro). Moreover, our tank was only half full when we arrived at check-out. The employee of Avia said we could either pay 90 euro as a fine or go to the gas station. It turned out that every gas station was closed which almost led to us missing our flight. Never again!
25 July 2025
Unprompted review
Reply from Avia Rent a car
Your allegations are incorrect and misleading.
All rental conditions, including the cleaning fee, out-of-hours return fee, and fuel policy, are clearly stated in the rental agreement and voucher you received from your booking agency before the rental. By signing the rental agreement, you confirmed your full understanding and acceptance of these terms.
Our fuel policy is full-to-full, not "same-to-same" as you wrongly claim. The vehicle was delivered with a full tank, and it was your responsibility to return it the same way. Returning it with only half a tank and expecting no consequences is simply unacceptable. The option to refuel yourself was offered to you, and your failure to plan accordingly is not our liability.
Accusations like “never again” are easy to make but baseless when you have accepted all terms in writing. We strongly advise future customers to read their rental documents carefully and respect the agreed conditions.
Avia team
Recommendable in all aspects
From the check in to the check out everything was perfect. The expereince with the car had been excelent and the people who treated with us was professional and helpful.
15 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you sincerely for your kind feedback.
We’re delighted to hear your experience from check-in to check-out was excellent and that both our vehicle and staff met your expectations. Your recommendation means a great deal to us.
We look forward to welcoming you again in the future.
Avia team
Good Overall Experience, but Some Unexpected Charges and Dubrovnik Pickup Needs Improvement
We had a mostly positive experience with this car rental company. The pricing was competitive, the vehicle itself was in great condition, and the delivery service in Split was prompt and efficient.
However, the pickup process in Dubrovnik left a lot to be desired—there was a long wait, no seating available, and the entire process was quite slow.
Additionally, we were surprised by a few extra charges. We were billed for car cleaning upon return, this should typically be included in the rental price if the car is returned in a reasonable condition. More unexpectedly, there was a hefty €40 charge simply for taking the car on a ferry to the islands. While this might be a common practice among Croatian rental companies, it wasn’t clearly communicated in advance and felt excessive, especially since island visits are a common part of traveling in Croatia.
Despite these issues, the overall experience was good and the car served us well throughout the trip.
17 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your detailed feedback.
We’re pleased to hear that overall your experience was positive and that the car and delivery service in Split met your expectations. We’re also grateful for your remarks regarding the pickup process in Dubrovnik — we acknowledge the inconvenience and will work on improving the efficiency and comfort of our check-in procedures.
Regarding the additional charges:
Cleaning Fee: This is applied based on our “clean to clean” policy, which requires that the vehicle be returned in the same condition as received. This policy is standard and clearly outlined.
Ferry Fee: Travel by ferry requires prior authorization and is subject to a standard surcharge, as per the rental terms. This is common practice among Croatian rental companies due to specific insurance and logistical considerations.
Please note that all of these conditions and related charges were clearly stated on the voucher provided by your booking agency. We strongly recommend reviewing the voucher carefully, as it contains all relevant terms and cost breakdowns.
We appreciate your feedback and are committed to continuing to improve our service.
Avia team
Extra costs
On top of the rental price came a lot of add on costs (extra cost for an extra driver, extra costs for driving outside Croatia, extra cost for taking a ferry, ...) resulting in almost double the "announced" price. Also when bringing the car back, a minor scratch on one of the wheels was taken into account for more than 300 euro damage, which is totally over-rated.
24 July 2025
Unprompted review
Reply from Avia Rent a car
We understand your concerns regarding the additional charges. However, please be advised that all conditions and optional costs—including the extra driver fee, cross-border travel fee, and ferry surcharge—are clearly listed on the rental terms and conditions provided through the booking agency and outlined on your reservation voucher. These are standard practices in the industry and are applied transparently based on the services selected by the customer.
Regarding the damage upon return: the wheel in question was an aluminum alloy rim, and the scratch assessed was not minor cosmetic wear but a visible and measurable damage requiring professional repair or replacement, in line with manufacturer standards. The associated cost is based on current service rates from authorized workshops.
We appreciate your feedback and regret that your expectations were not met, but we must emphasize that all terms were agreed upon and acknowledged by signature at the time of rental.
Avia team
Avoid this company!
Our flight was delayed resulting in us collecting the car an hour later. We were charged a EUR50 penalty for out of hours collection even though it was not our fault. When collecting the car your staff member gave us a terrible baby seat and said there were no other baby seats available. I kept saying we can’t use the one he wanted to give us. Eventually he gave me a different one but refused to help putting the baby seat in the car. The staff member couldn’t care less about helping us.
21 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback.
We’re sorry to hear about your experience. However, we must clarify the following:
The EUR 50 out-of-hours fee is applied in accordance with our clearly stated rental terms and conditions, as well as the information provided on your reservation voucher. This applies when pickup occurs outside regular office hours, regardless of the reason, including flight delays.
Regarding the child seat, our staff is not permitted to install baby or child seats in vehicles due to liability and safety regulations. We always provide available equipment, and while we regret if the first seat offered was not suitable, an alternative was provided upon request.
We strive to offer a professional and safe service to all customers, including families with small children.
Avia team
The criteria for reviewing car damage…
The criteria for reviewing car damage seem excessive to me. They're asking for aspects that are impossible to review upon delivery, such as damage smaller than a millimeter on the underbody of the vehicle.
Good value for money
17 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your comment.
Please note that our vehicle inspection procedures are fully aligned with international car rental standards and are in place to ensure transparency and protect both the customer and the company. Customers are always encouraged to inspect the vehicle thoroughly upon pickup, and all documented damage is shared via email with photo links, as noted in the rental agreement.
Damage to critical parts of the vehicle—including the underbody—can compromise safety and is therefore evaluated with care, regardless of size or visibility. This is clearly outlined in the rental terms provided on your reservation voucher.
Thank you for acknowledging the value for money.
Avia team
Before I took the car
Before I took the car, the attitude was pleasant and nice, and I paid additional coverage in case of accidents in order to limit the participation amount to 750 euros in the event of an accident. Unfortunately, when I returned the car, I saw that the sums did not meet and I paid 2000 euros in an accident, but only 750 euros. And besides, you paid more than 750 euros, you also paid an additional 146 euros for nothing.
24 July 2025
Unprompted review
Reply from Avia Rent a car
Your attempt to present the situation as unfair is entirely misleading.
You accepted and signed the rental agreement and insurance terms, which clearly state that the €750 deductible applies only when proper insurance protocol is followed—that means providing a police report and 0.0‰ alcohol test at the time of the incident. You failed to do so, and as such, the insurance is null and void.
Furthermore, the full damage amount was charged in accordance with the legal and contractual terms you agreed to. The €146 administrative fee is a mandatory charge, outlined in both the contract and voucher you received from your booking agency.
You were fully informed of your responsibilities, both in writing and verbally at vehicle pickup. Blaming the company for your failure to follow procedure is unacceptable. Your behavior reflects negligence, and you are now facing the consequences of your own actions.
Avia team
It's outrageous
It's outrageous! We've never had any trouble before, but this agency charges an extra €200 in fees and forces you to take their insurance because they’re unable to place the deposit on a credit card.
We’ve traveled all around the world and have never encountered such bad faith anywhere else!
Avoid using their services.
One thing to add: your responses to all these negative comments only reinforce the bad image you're giving of your services.
You're very strict about the rules, sure, but that's not the kind of business attitude tourists are looking for.
12 July 2025
Unprompted review
Reply from Avia Rent a car
We must clarify that the card you presented was a debit card, not a credit card, which is why we were unable to block the standard security deposit. This is clearly stated in the rental conditions you accepted and is also noted on the voucher provided by your booking agency.
In such cases, a full insurance package is offered as an alternative to ensure vehicle protection and to allow the rental to proceed. This is standard procedure and was fully explained to you at the time of rental.
We do not engage in “bad faith” – we follow clear terms which every customer accepts before confirming their reservation. Accusations of dishonesty are completely unfounded.
Avia team
Efficient and friendly
17 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind feedback — we’re glad to hear you found our service efficient and friendly!
We hope to welcome you again in the future.
Avia team
Absolutely great service!
13 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you very much for your kind words! We're delighted to hear you had a great experience with us.
We hope to see you again soon!
Avia team
Reply from Avia Rent a car
Thank you for your great feedback! We're glad everything was perfect with the car and service.
Looking forward to welcoming you again!
Avia team
Great service
We got a good, clean car. They were very friendly and fair to us.
Recommended.
24 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind words! We're very happy to hear you were satisfied with the vehicle and our service. We appreciate your recommendation and hope to see you again soon.
Avia team
Staff were helpful but tried to upsell…
Staff were helpful but tried to upsell us at the airport after we had already booked and paid for everything through discover card. Ended up costing us an extra £200. Also when dropping off we had to wait 20 mins for a member of staff to show up.
14 July 2025
Unprompted review
Reply from Avia Rent a car
We must address some key points regarding your rental. At the time of pickup, you did not present a valid credit card, which is a mandatory requirement clearly stated in the rental conditions and on your voucher. Due to this, you were offered an alternative insurance option, which was explained in detail and accepted voluntarily before vehicle handover. No service is ever added without the renter’s consent and signature.
Additionally, your agreed return time was 10:00 AM, yet the vehicle was returned and the contract closed at 10:22 AM. Our staff was present and available, and such delays during high season are not uncommon. Waiting for staff is often the result of prior returns being processed, not a lack of presence.
All rental terms—including payment methods, return procedures, and optional services—are clearly outlined in your voucher and rental contract, which you signed.
We urge customers to review all terms carefully prior to arrival to avoid misunderstandings.
Avia team
Very shady with so many extra charges.
Car itself had no problem at all.What I found very unfair and tricky is that the company keep adding extra charges unreasonably interpreting that everything is part of their T&Cs.
Firstly, I was charged 50 euros for picking up my car after 9pm. The truth is my flight was delayed for around 1 hour and landed at 8:44pm then it took me around 15 mins to collect luggage and pass the long queued passport check. I arrived at the desk at 9pm and it took me another 15 mins due to waiting for another customer to be processed.
None of these was actually my fault and the company knows very well how to put the customer under pressure at that time of the night.
Secondly, on my return, again I was charged 12 euros for cleaning fee which was absolutely irrelevant. They should already accept a little of dust on the car as we use the car and do not paper wrap the car and leave in the garage. I am sure that the company have already accounted the cleaning cost into the rental price as this is a simple formula to calculate the final price for goods and services.
As a result the process was disgraceful and very shady.
14 July 2025
Unprompted review
Reply from Avia Rent a car
1. Out-of-Hours Fee – Clearly Justified
Your scheduled pickup time was before 21:00. You arrived at our desk at 21:15, well outside our standard working hours. You did not provide a flight number, which would have allowed us to monitor delays and prepare accordingly. In the absence of this crucial information, your late arrival triggered the standard out-of-hours fee of €50, as explicitly stated in the Terms & Conditions and on the voucher issued by your booking agency. This is not a surprise fee — it is part of the conditions you accepted.
2. Cleaning Fee – Not Optional
Our clean-to-clean policy is standard practice. The €12 cleaning fee applies when a car is returned with more than acceptable wear, including dust, interior stains, or other neglect — regardless of how minor the customer perceives it to be. Again, this is not hidden; it's transparently stated in your rental documentation.
3. No Deception – Only Factual Execution of Terms
We do not “add charges by interpretation.” We implement the exact conditions each customer accepts in writing before rental begins. It is the customer’s responsibility to read and understand the terms before signing. If a customer fails to meet their obligations — such as arriving late without notice or returning the vehicle dirty — charges apply accordingly.
Unsubstantiated accusations of dishonesty or manipulation are entirely inappropriate and unfounded. We operate according to industry standards and legal rental procedures.
Avia team
Absolutely loved the car
The staff was great and the car was superb!!! Rented for 3 weeks and LOVED it!
1 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind words! We're thrilled to hear that you loved the car and had a great experience with our team during your 3-week rental. We look forward to welcoming you again on your next trip!
Avia team
Great experience
Renting a car at Zadar Airport was by far the best car rental experience I've had.
The team at the desk was friendly, pleasant, and highly professional. We had a nice chat before being shown to our car, with all potential issues clearly marked and explained. They even encouraged us to take photos of the vehicle for our own peace of mind.
Returning the car was just as smooth and pleasant—quick, easy, and with no hidden charges or suspicious tactics that some rental companies are known for. I highly recommend them!
10 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you so much for your thoughtful and detailed review!
We're delighted to hear that your experience at Zadar Airport was your best car rental experience yet. Our team takes pride in being transparent, professional, and friendly, and it's wonderful to know that this came across throughout your rental process — from pickup to return.
We truly appreciate your recommendation and look forward to welcoming you again in the future!
Avia team
We had a great day on the rented…
We had a great day on the rented scooters. Service at Avia Zadar was good.
23 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you very much for your kind feedback!
We're glad to hear you had a great day exploring on our scooters and that the service at our Zadar location met your expectations. We hope to welcome you again soon for more smooth rides and great experiences!
Avia team
Quick, quality service
Car immediately available, quick courteous pickup engagement, car in perfect condition. Return process took about 5min, no complaints!
18 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your positive feedback!
We're glad to hear that everything went smoothly and that you were satisfied with the car and the service. It's always our goal to make the rental process quick, professional, and hassle-free.
Avia team
Nice but beware of money grabbing fees
Nice car and helpful staff but I feel my experience was marred by money grabbing policy. Was charged a 12€ cleaning fee because the car had been caught in the rain so was “dirty” even though everything else was spotless. I would’ve totally understood if there had been food, stains or dirt in the car but something that will be easily be cleaned with some water sounds absurd to me. Even more so when you’ve already paid a lot for the renting itself.
25 July 2025
Unprompted review
Reply from Avia Rent a car
We’re pleased to hear you were happy with the car and our staff, but we must strongly clarify the cleaning fee policy. The condition of the vehicle upon return did not meet the agreed standards, as stated in the rental terms and conditions clearly outlined in your voucher. Vehicles must be returned in a reasonably clean state both inside and out. In this case, the vehicle required additional cleaning beyond standard washing due to visible dirt accumulation.
This is a standard and transparent policy applied to all customers equally. We do not consider this "money grabbing," but rather a fair application of the agreement both parties accepted.
Avia team
Catastrophic rental
Catastrophic rental: under the pretext that I had a Visa Gold with immediate debit and not deferred debit, AVIA forced us to take out the full insurance policy with no excess, with an additional €175 to pay.
I've never had this problem, even abroad, when leaving deposits on my Visa Gold, so I plan to ask Visa what's going on.
AVIA also made us pay €12 to wash the vehicle, otherwise we should have done it before returning it!
I don't intend to leave it at that with AVIA and I will write to the company's headquarters to report this abuse.
I will never rent with AVIA again, and other people at the airport ahead of us had the same problems with this immediate debit card issue.
Kind regards,
15 July 2025
Unprompted review
Reply from Avia Rent a car
We regret your dissatisfaction, but we must clarify a few important points:
The card you presented was a debit card, not a deferred credit card, which does not comply with the standard requirements for securing a rental deposit. This is clearly outlined in the rental conditions provided on your booking voucher and confirmed again upon signing the rental agreement. Debit cards are not accepted for the security deposit unless full coverage insurance is purchased, which was explained in detail at the counter.
The €12 cleaning fee applies when the vehicle is returned in a condition that requires standard interior or exterior cleaning. This policy is stated in the rental terms and is not unique to your case.
You acknowledged and signed the rental terms and pricing upon vehicle pickup. These are industry-standard policies and were not applied arbitrarily or abusively.
We are transparent with all conditions, which are provided in writing ahead of time and reinforced during the rental process. We do not accept responsibility for misunderstandings arising from not reviewing the voucher or rental terms prior to arrival.
Avia team
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