Avax rent a car Reviews 

223
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Friendly staff, easy pickup. For ease of communication, they used whatsapp, so when I came back at dropoff time, (and there was no one at the booth), i used whatsapp to contact them to receive directi... See more

Rated 4 out of 5 stars

Highly recommended. We had booked a large van for a group trip with luggage across Croatia, but a few days beforehand, they called to let us know the requested vehicle had broken down—something c... See more

Company replied

Rated 4 out of 5 stars

Easy to book and the meet and greet service fantastic. They met us off the ferry and took us to the local drop off point to return the car (in the Supermarket car park). The only slight negative was... See more

Rated 5 out of 5 stars

Really great experience all around. When we arrived at the airport Rino contacted me via WhatsApp to welcome us and told us to meet him in the car park adjacent to the airport. Within less than 5 minu... See more

Company replied

Company details

  1. Car Rental Agency

Written by the company

Avax rent a car is a Croatian car rental company with offices in Split, Dubrovnik, Zagreb, Zadar, Omiš and on Korčula Island, including pickup at Split, Dubrovnik, Zagreb and Zadar airports. We serve travellers from across Europe and beyond who want to explore the Dalmatian coast, the islands and the national parks on their own schedule. What you can expect from us: Clear pricing. The price you see when you book is the price you pay. Every rental includes unlimited mileage, basic CDW insurance and theft protection, and no hidden fees are added at pickup. A deposit that fits you. Choose our Start, Medium or Premium insurance package. With Premium, our most popular option, no deposit is required at all. Cross-border travel to Montenegro and Bosnia and Herzegovina is included free. Airport pickup that actually works. At Dubrovnik Airport our office is a 150 m walk from the arrivals gate, across the main road. At Split Airport an Avax representative meets you at the terminal and drives you to our office, about one minute away. At Zadar Airport we hand over the car inside the terminal. Free cancellation. Cancel any time before your scheduled pickup for a full refund. Support when you need it. 24/7 roadside assistance is available throughout your rental, and our team answers on +385 95 823 5060 or bookings@avaxrent.com. Our website is available in 21 languages so you can book with confidence in your own language. Browse our fleet, from compact city cars to family SUVs and vans, and reserve online in minutes. We read every review here. Tell us what went well and what we can do better.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

223 reviews

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No recent history of asking for reviews

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Replied to 60% of negative reviews

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4.3

All reviews

(223)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect car rental experience in Zagreb airport

We had an extremely good experience from booking to check-out.
During booking procedure, the customer service has always promptly and kindly answered my very specific questions about terms and conditions via the site chat, helping me to make my choices consciously. This is absolutely not a common feature among car rental, because I tried to contact so many of them before receiving clear answers. With Avax booking is transparent and easy and the payment is totally postponed at the pick up moment. Furthermore they allow to pay with debit cards, which is also rare among croatian rental services.
The company really tries its best to meet customer's needs. I had asked for a specific car model within the category I had chosen(which is generally not possible), because we needed a big trunk, and they gave me just that model. We met Eugen at the airport parking area and after a few minutes we were ready to start our trip. He has been available to help us all along our holiday, being professional and also funny. I totally recommend Avax if you need to rent a car in Zagreb.

31 July 2023
Unprompted review
Avax rent a car logo

Reply from Avax rent a car

Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you had an extremely good experience from booking to check-out with Avax. We strive to provide transparent and easy booking procedures, prompt customer service, and flexibility in meeting our customers' needs. It's great to know that we were able to assist you in choosing the right car model and that Eugen provided professional and friendly service throughout your holiday. Your recommendation means a lot to us, and we look forward to serving you again in the future. Thank you for choosing Avax for your car rental needs in Zagreb!

Rated 5 out of 5 stars

Great communication and fast response…

Great communication and fast response via phone and messengers. They had few cars in stock, so we got option to choose and even got free upgrade which made our trip even more comfortable.

The car itself is clean and full tank ready to conquer the road.

You made our first experience with car rent smooth and easy as possible. Thanx for that!

16 June 2023
Unprompted review
Avax rent a car logo

Reply from Avax rent a car

Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our communication and fast response times via phone and messengers. We strive to make the car rental process as smooth and easy as possible for our customers.

We are glad that you found the selection of cars satisfactory and that the free upgrade made your trip even more comfortable. It is great to know that the car was clean, well-maintained, and ready for your adventure with a full tank of gas.

We appreciate your kind words and thank you for choosing us for your first car rental experience. If there is anything else we can assist you with in the future, please do not hesitate to reach out.

Best regards,
Ante

Rated 5 out of 5 stars

No complaints

Everything was perfect. Nobody tried to get more money out of me than necessary as apparently other companies do. Prices are fair. I parked the car incorrectly at their place and gave it back too late and we just communicated via WhatsApp and it was all no problem. They’re relaxed, trustworthy and friendly. I took the highest insurance and I didn’t have to pay any deposit. Would definitely recommend.

22 June 2023
Unprompted review
Avax rent a car logo

Reply from Avax rent a car

Thank you for taking the time to share your experience with us. We are delighted to hear that everything went smoothly during your visit and that our team was able to assist you in a relaxed and friendly manner. We always strive to provide fair prices and transparent service, so it's great to know that you felt well taken care of.
We appreciate your recommendation and look forward to welcoming you back in the future. If you have any further feedback or suggestions for improvement, please don't hesitate to reach out.

Warm regards,
Ante

Rated 5 out of 5 stars

Great - I recommend them

Hired a car in Korcula Town and returned it to Dubrovnik. Avax are very cost-competitive and the whole experience of booking, collecting and returning was very easy. There was also good, helpful and friendly communications from their team during the whole rental period.

16 June 2023
Unprompted review
Avax rent a car logo

Reply from Avax rent a car

Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our car rental services cost-competitive and that your overall experience, from booking to returning the car, was easy and seamless.

We strive to provide excellent customer service, so we are pleased to hear that our team's communication was helpful, good, and friendly throughout your rental period.

We appreciate your business and look forward to serving you again in the future.

Warm regards,
Ante

Rated 5 out of 5 stars

Best car rental company in Split

After reviewing all other car rental companies available from split airport I was very unimpressed with the horror stories regarding additional charges all unlegit. We eventually went with Avax as they only had good reviews and can confirm they were brilliant. We were greeted directly at the airport by Elvira Lampalov who was in contact with us by email and whatsapp before and during our visit. She was brilliant and the service was impeccable. Would recommend to anyone, thank you.

21 May 2023
Unprompted review
Rated 5 out of 5 stars

Perfect service

Very good experience in Dubrovnik! Responsive staff (reply to the emails in a minute), no hidden fees, also there is a possibilty to take a car without any deposit and credit card. We received new car without any damage! :) no extra charge for the border crossing.
Very good webpage - very easy to book a car online and read all conditions. Good prices :)

Very very recommended!

24 May 2023
Unprompted review
Rated 5 out of 5 stars

Great company

The company were friendly and responded quickly when questions showed up before the rentalday. It was easy to fill out the forms online. They have a meeting point in Podstrana so we didn't have to go far to pick up the car. Everything worked out really well. I can surely recommend Avax Rent-A-Car!

16 May 2023
Unprompted review
Rated 5 out of 5 stars

I recommand strongly Avax rent a car…

I recommand strongly Avax rent a car for the very good service.
We had no bad surprises: the car was on time at the airport, the contract was signed in a few minutes, the price corresponded to the price on the website. I took the full insurance and everything was ok.
Elvira took care of us and was extremely reactive, she responded immediately to our questions during our stay.
The return of the car was very easy, we just left the keys at the airport and no bad surprises with supplements or anything else.
Realy perfect !!!
Thanks a lot to Elvira!!

2 May 2023
Unprompted review
Rated 5 out of 5 stars

Very friendly and swift service

Very friendly and swift service. Good car quality. Good price quality ratio. A few days later we were allowed to store our luggage at their downtown office for a couple of hours. No problem at all.

30 April 2023
Unprompted review
Rated 5 out of 5 stars

Best car rental company ever

Everything was great. Best local car rental company ever. The car was practically new and worked perfectly. I got it for an amazing price and I even got the green card to cross the border to other countries in the Balkans for free. That's not something other companies will offer. Plus the staff was extremely nice and their service throughout the rental was outstanding - we had their phone number and WhatsApp and they'd assist us immediately in case we needed anything. Totally recommended!

3 April 2023
Unprompted review
Rated 5 out of 5 stars

first class service

petra managed to get us the exact vehicle we requested - the directions from arrivals to pick-up office were good - the customer contact and experience were first class - collection, fuelling and hand back were excellent - the vehicle was faultless - and we were provided all the necessary paperwork for border crossings / ferry trips too

20 March 2023
Unprompted review
Rated 5 out of 5 stars

I would thoroughly recommend Avax Car Rental

I would thoroughly recommend Avax Car Rental. Everything was simple and efficient. I have rented cars in many foreign locations and often with the global car rental companies and I generally find it a very painful, non-customer centric experience. Avax were quite the opposite and I will definitely use them the next time I visit Croatia. Thank you Vedran.

25 October 2022
Unprompted review
Rated 5 out of 5 stars

Easy booking and collection process

Very easy to book online, no payment required until you collect the car. Located a short walk from the airport and easy to find. Quick to collect and very polite friendly staff member.

21 October 2022
Unprompted review
Rated 5 out of 5 stars

Reliable service!

Professional service from start to finish. Communication was easy (email & WhatsApp).
The car was clean and in good condition. Collection and drop off process was flexible.
I recommend always renting a car with full insurance. It's the easiest for both parties.
Thank you Ante, Lana, Anja and Tea!

20 September 2022
Unprompted review

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