Avax rent a car Reviews 

223
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Friendly staff, easy pickup. For ease of communication, they used whatsapp, so when I came back at dropoff time, (and there was no one at the booth), i used whatsapp to contact them to receive directi... See more

Rated 4 out of 5 stars

Highly recommended. We had booked a large van for a group trip with luggage across Croatia, but a few days beforehand, they called to let us know the requested vehicle had broken down—something c... See more

Company replied

Rated 4 out of 5 stars

Easy to book and the meet and greet service fantastic. They met us off the ferry and took us to the local drop off point to return the car (in the Supermarket car park). The only slight negative was... See more

Rated 5 out of 5 stars

Really great experience all around. When we arrived at the airport Rino contacted me via WhatsApp to welcome us and told us to meet him in the car park adjacent to the airport. Within less than 5 minu... See more

Company replied

Company details

  1. Car Rental Agency

Written by the company

Avax rent a car is a Croatian car rental company with offices in Split, Dubrovnik, Zagreb, Zadar, Omiš and on Korčula Island, including pickup at Split, Dubrovnik, Zagreb and Zadar airports. We serve travellers from across Europe and beyond who want to explore the Dalmatian coast, the islands and the national parks on their own schedule. What you can expect from us: Clear pricing. The price you see when you book is the price you pay. Every rental includes unlimited mileage, basic CDW insurance and theft protection, and no hidden fees are added at pickup. A deposit that fits you. Choose our Start, Medium or Premium insurance package. With Premium, our most popular option, no deposit is required at all. Cross-border travel to Montenegro and Bosnia and Herzegovina is included free. Airport pickup that actually works. At Dubrovnik Airport our office is a 150 m walk from the arrivals gate, across the main road. At Split Airport an Avax representative meets you at the terminal and drives you to our office, about one minute away. At Zadar Airport we hand over the car inside the terminal. Free cancellation. Cancel any time before your scheduled pickup for a full refund. Support when you need it. 24/7 roadside assistance is available throughout your rental, and our team answers on +385 95 823 5060 or bookings@avaxrent.com. Our website is available in 21 languages so you can book with confidence in your own language. Browse our fleet, from compact city cars to family SUVs and vans, and reserve online in minutes. We read every review here. Tell us what went well and what we can do better.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

223 reviews

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No recent history of asking for reviews

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Replied to 60% of negative reviews

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4.3

All reviews

(223)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience renting from Avax on July 2 2022

I rented a car from Avax on July 2, 2022 for 2 weeks. They dropped off the car at the airport in Zagreb at the exact time I requested. There was an issue paying because their credit card system was not working but Noah told me to not worry and that I could pay the next day when I arrived in Split. The next day I went to the office in Split and payed for the car without any issues. When I dropped off the car at the airport for me to go back to Canada, Denis was there to meet me at the requested time. I'd like to say thank you to all the staff that made it a great experience to rent from Avax. I would rent from Avax again when I return to Croatia!

29 July 2022
Unprompted review
Rated 5 out of 5 stars

Great Car Hire Firm in Split Centre

I rented a car for 4 days from Avax, Split centre office and I cannot praise them enough. I was a little concerned beforehand as I had booked the car pre-Covid and had to postpone my trip, but Ante had held the price, which turned out to be about a quarter of current prices. A pre-rental condition check was carried out before I took the car and again afterwards and all was fine and my excess deposit was released immediately. These guys are extremely nice guys to deal with, they are honest and won't try to rip you off, like some other car firms. Top marks to you and your team Ante and thank you so much for a pleasant experience.

25 July 2022
Unprompted review
Rated 5 out of 5 stars

Avax Car rental in Croatia great experience

We did a lot of research and had a great experience with Avax Rent-a-car. We made a reservation for a van for 6 persons six months ago in corona time and all went very well: the pickup was fast, documents quick arranged, no problems during the trip and professional return of the car. Great experience and great trip ... from Dubrovnik to Zagreb !!

19 July 2022
Unprompted review
Rated 5 out of 5 stars

Very good

Very good. Friendly, honest and helpful stuffs. Good cars. Special discounts and on call service. easy airport pick up and drop. I recommend.

28 June 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful experience with AVAX

Wonderful experience with AVAX! We came in a few days ahead of a sailing trip - they met me at Split airport to hand over the car, then met me at the marina in Trogir to collect it. Could not have been easier!

15 June 2022
Unprompted review
Rated 5 out of 5 stars

Clear information on the web site

Clear information on the web site, all mails and chats sent to me , very nice agent at Zadar and absolutely no problem with credit card or any other payment trouble. I definitely recommend, even if a little more expensive than other agency...

26 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent local car hire service in…

Excellent local car hire service in Dubrovnik. It was easy to book on the website and the various options were very clear, we selected the no excess option. The agent was very helpful and we’d thoroughly recommend this company and will use again.

20 October 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. We picked up a car in Trogir, drove around Croatia and Bosnia before dropping it off in Dubrovnik. I screwed up the return by dropping the car off at the wrong location in Dubrovnik and Petra went out of her way to let me change locations on the fly. Would definitely use them again.

1 October 2021
Unprompted review
Rated 5 out of 5 stars

Excellent and fair company with no hidden charges or rip off costs

I rented a car from Split airport for 10 days and I have to say the experience was faultless. Fantastic staff who are very easy going but also professional in their approach. Everything is fully transparent and communications were excellent for me. No hidden charges either and this is a company that won't scam you or rip you off with hidden dents or scratches on the car. When I returned my car, it was given a quick check against the video taken at the pickup and then it was all done. The process took about 5 mins to return! Great company and I will use them again when I go to Croatia as I will be visiting there every year now.

19 September 2021
Unprompted review
Rated 5 out of 5 stars

Good rentalservice

Called if they had any cars available. The only car they had was a Kia Cee’d SW. Booked it on the website. When arrived service was good and everything was explained fine.

14 August 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, very reliable, no hidden fees or penalties. We paid exactly the same amount as the one indicated in the reservation process and we even got an upgrade to a more expensive car with no extra cost. Very nice and helpful staff. We highly recommend them.

9 August 2021
Unprompted review
Rated 3 out of 5 stars

Great service but ‘tired’ hire car

The service - collection and drop off was great - I was met at the airport and met outside the office at drop off (different location), with friendly staff. Really happy on that - 5 stars. However, I afraid I can only give an average review overall as the actual hire car really wasn’t great. I was expecting a relatively new Polo or Swift, not a 122,000km (76,000 mile) Renault Clio. I can only assume I had one of the oldest cars of Avax’s fleet!

8 August 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service for good price

We were renting a car for 4 days (Suzuki Swift) in Makarska. I believe this is the best service for renting a car.
1) No deposit (at least if you include max insurance)
2) Friendly support
3) Car was delivered to the hotel and was picked up from the hotel.
4) 10 minutes to sign a contract and check the car
5) Good condition of the car
6) At least for me it was a very economy car (9 l/km)
I want to say thank you for your job! You are amazing!

6 July 2021
Unprompted review

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