They presents bookings as confirmed car hire, but once you’ve paid, you’re told by email the reservation is actually “on‑request”. The supplier then couldn’t honour the booking, and provided no al... See more
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See what reviewers are saying
Have used AutoEurope before several times and has always been good with many useful choices. But it can be tricky to ensure you book the best deal for your own circumstances, so it is essential to be... See more
Company replied
After I made a mistake with my booking collection and need to reschedule the staff at autoeurope Australia where amazing . A lot more helpful than dealing direct with rental companies. The only ch... See more
Company replied
Have used Auto Europe many times for car rental in Australia and Ireland. I have never had any issues with my bookings, and the prices have always been better than anything else I could find online. D... See more
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Company details
About Auto Europe Australia
Written by the company
Auto Europe has been a leader in worldwide car rental services for over 60 years. Get the best rates for car hire in 190 countries and 28,000 locations.
Our products
Contact info
P.O. Box 1321, 2059, North Sydney, Australia
- 1300 656 601
- reviews@autoeurope.com.au
- autoeurope.com.au
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Auto Europe Australia
Hi Marcus,
Thank you for your positive review. We are so happy to have been able to assist you on your road trip travels and are thrilled to hear that you were pleased with our rates and car selection. We appreciate your business and look forward to serving you again.
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi Malcolm,
Thank you for your 5-star review. We really appreciate your feedback, and it is great to hear you found our website efficient and our prices great! Safe & happy travels!
Kind Regards,
Georgia
I only use Auto Europe for my overseas car bookings
I only use Auto Europe for my overseas car bookings. Great service even when issues arise which happen occasionally. Excellent service.
12 November 2024
Reply from Auto Europe Australia
Hi Morrie,
Thank you for your review and for being a loyal customer. We appreciate your business and are glad you have had positive experiences with us, even when issues arise. We are committed to making your travel arrangements as smooth as possible, wishing you safe & happy travels!
Kind Regards,
Georgia
The best rental broker in my experience.
Always good value with smooth booking process. Wide range of vehicles through quality suppliers.
14 March 2025
Reply from Auto Europe Australia
Hi Glen,
Thank you so much for your kind words and 5-star review! It is excellent to hear you had a positive experience with our service. We pride ourselves on our vehicle selection through reputable suppliers to provide the best available to our customers. We appreciate your feedback and will continue to work hard to deliver exceptional service. Safe travels!
Kind Regards,
Georgia
Easy to book
Easy to book. Was able to call the 1300 number to clarify a query and customer service was extremely helpful.
13 March 2025
Reply from Auto Europe Australia
Hi Linton,
Thank you for your kind words. We're delighted to hear that you found our booking process easy and that our team could assist you with your query; I will pass this positive feedback on. Wishing you safe and happy travels!
Kind Regards,
Georgia
Easy to find the information and great price
Easy to find the information
Liked the way all insurance options are shown side by side - makes it easy to compare.
Easy to book
Good price
12 March 2025
Reply from Auto Europe Australia
Hi Christine,
Thank you so much for your review. We are thrilled to hear that you found our website easy to navigate and found the insurance options easy to compare, making it straightforward and convenient. We appreciate your positive feedback and will continue to work hard to provide a seamless and user-friendly experience. Have a great weekend!
Kind Regards,
Georgia
Auto Europe Australia great service
I have used Auto Europe Australia in several countries over several years. I have almost always found them to be significantly cheaper than the alternatives (including through hire car company own websites), and they have excellent support for customers when I have emailed or called for assistance.
On my last trip I had a car for 5 weeks in Spain at which I had paid extra at the rental pick up to have roadside assistance. I had an episode of a flat tyre (with no spare in the car) and the roadside people did not assist.
On my return to Australia I completed a follow up survey on my trip, and from that Auto Europe took the initiative to get me my money back from Hertz Spain as I did not receive a service. I had not expected this nor asked for it. In the end after Auto Europe's persistance I received a refund from Spain of over $AUD110. I will continue to use this company to hire cars overseas.
20 December 2024
Unprompted review
Reply from Auto Europe Australia
Hi Rob,
Thank you so much for such a kind, thoughtful and positive review. We appreciate you taking the time to share your experience with us. It is excellent to hear you found our services reliable and cost-effective over the years and that our Customer Service Team were able to assist you in getting a refund from Hertz Spain. It's our goal to ensure our customers always have a smooth and enjoyable rental experience. We truly value your continued loyalty and appreciate your feedback. Hoping to assist you soon with your future road trip travels! Have a great weekend!
Kind Regards,
Georgia
Tried to ring waited for 15 minutes and…
Tried to ring waited for 15 minutes and gave up very disappointed but have gone ahead with reservation as your site is easy to use
7 March 2025
Reply from Auto Europe Australia
Hi Andrew,
Thank you for your feedback; we understand your frustration with the wait time and apologise for the delay. We appreciate you choosing our site for your reservation, and we wish you safe and happy travels.
Kind Regards,
Georgia
Ease of booking with good options
7 March 2025
Reply from Auto Europe Australia
Hi Helen,
Thank you so much for your 5-star review! It is so great to hear you found our booking process easy and our options appealing. Thank you for sharing your positive experience, and safe travels later this year!
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi Elizabeth,
Thank you for your wonderful feedback and review! We're delighted you found our website simple to use and our rates competitive. Wishing you fantastic travels ahead!
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi Ralph,
Thank you so much for your review and feedback; it is appreciated. It is so great to hear you found our site easy to manage; we wish you safe and happy travels!
Kind Regards,
Georgia
fail to receive email after payment
fail to receive email after payment
Fail to receive email after payment over 15min
25 February 2025
Reply from Auto Europe Australia
Hi Tony,
Thank you for your feedback! We apologise for the delay in receiving your email confirmation. I’ve checked your booking and can confirm that all documents have been sent. If you need us to resend anything or have any other questions, please don’t hesitate to let us know. Wishing you a wonderful trip and safe travels!
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi Paul,
Thank you for your review! It's great that you found our website efficient and competitively priced with various options. We strive to provide our customers with a positive experience, and your feedback is greatly appreciated. Safe travels!
Kind Regards,
Georgia
Process and pricing was good
Process and pricing was good, fully explained no hidden agenda
17 February 2025
Reply from Auto Europe Australia
Hi Stuart,
We’re so grateful for your kind review! It’s great to know that you found the pricing straightforward and the process simple. Thanks again and safe travels.
Kind Regards,
Georgia
No SatNav
Unable to rent a Satnav with this car.
Very helpful staff on phone (Australian Site) - Emma.
18 February 2025
Reply from Auto Europe Australia
Hi There,
Thank you for your kind words, we appreciate your feedback and taking the time to leave a review. Unfortunately, this specific supplier at your selected location doesn't offer GPS. We hope you have a wonderful trip and safe travels!
Kind Regards,
Georgia
Comprehensive and reliable service
Provide excellent choices with option of comprehensive cover.
Clear instructions and ease of booking.
Memory of previous hassle-free bookings.
Excellent communication by your company.
A level of service others should emulate.
12 February 2025
Reply from Auto Europe Australia
Hi Michael,
Wow! Thank you so much for sharing such wonderful feedback! We're delighted you found our service comprehensive and reliable. It's fantastic to know that your past experiences have been hassle-free and that our communication has met your expectations. Thank you again for your kind words; your support is appreciated. We wish you a happy and safe holiday!
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi John,
Thank you for your excellent feedback! It is lovely to hear that you found our website easy to use and that our team could assist you over the phone. We genuinely appreciate your support and wish you safe and happy travels!
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi Michael,
Thank you for your review! We're delighted to hear that you found a good selection of vehicles. We appreciate your support and look forward to assisting you with your future travels!
Kind Regards,
Georgia
Best prices for on airport major car…
Best prices for on airport major car rental companies
Easy fast web site.
5 February 2025
Reply from Auto Europe Australia
Hi There,
Thank you for your kind words! We appreciate your feedback and are glad you found our website easy to use and our prices competitive. We’re pleased to hear you had a positive experience and wish you safe and happy travels.
Kind Regards,
Georgia
Have used them a few time always great…
Have used them a few time always great service
30 January 2025
Reply from Auto Europe Australia
Hi Glenn,
Thank you for your feedback! We're delighted to hear you've had such positive experiences with us. Providing exceptional service is a top priority, and it's great to know we've met your expectations.
We look forward to assisting you again in the future!
Kind Regards,
Georgia
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