They presents bookings as confirmed car hire, but once you’ve paid, you’re told by email the reservation is actually “on‑request”. The supplier then couldn’t honour the booking, and provided no al... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Have used AutoEurope before several times and has always been good with many useful choices. But it can be tricky to ensure you book the best deal for your own circumstances, so it is essential to be... See more
Company replied
After I made a mistake with my booking collection and need to reschedule the staff at autoeurope Australia where amazing . A lot more helpful than dealing direct with rental companies. The only ch... See more
Company replied
Have used Auto Europe many times for car rental in Australia and Ireland. I have never had any issues with my bookings, and the prices have always been better than anything else I could find online. D... See more
Company replied
Company details
About Auto Europe Australia
Written by the company
Auto Europe has been a leader in worldwide car rental services for over 60 years. Get the best rates for car hire in 190 countries and 28,000 locations.
Our products
Contact info
P.O. Box 1321, 2059, North Sydney, Australia
- 1300 656 601
- reviews@autoeurope.com.au
- autoeurope.com.au
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's a bit unclear
It's unclear what happens after you enter your credit card details. No mention of whether and when the debit will happen? Or amount?
29 January 2025
Reply from Auto Europe Australia
Hi Sebastien,
Thank you for your feedback. We understand that clear payment information is essential, and we appreciate you reaching out. Our website displays the entire amount due to complete the booking request, ensuring transparency throughout the process. I apologise for any confusion.
I can see that my colleague has been in touch to answer your questions and address any concerns. Please don't hesitate to reach out if we can assist you with anything else.
We truly appreciate your feedback. Thank you again for taking the time to share your experience!
Kind Regards,
Georgia
We have used auto Europe for many years…
We have used auto Europe for many years and have found them excellent
10 October 2024
Reply from Auto Europe Australia
Hi Kaye,
Thank you so much for your lovely review. We appreciate your continued loyalty and are delighted to hear you have had a positive experience with us. We wish you safe travels!
Kind Regards,
Georgia
great interactivity
15 January 2025
Reply from Auto Europe Australia
Hi Christopher,
Thank you so much for your kind words! Wishing you happy and safe travels!
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi Allan,
Thank you for your wonderful review! We’re so happy that you found great value in our service and that the online booking process was easy for you. Thank you again for your kind words and your support!
Kind Regards,
Georgia
easy to do and convenient pick -up and…
easy to do and convenient pick -up and drop off choices
13 January 2025
Reply from Auto Europe Australia
Hi John,
Thank you for your review; it's great that you found our service easy and convenient! We strive to make the entire process as smooth as possible for our customers, and it's wonderful to know we met your expectations. We appreciate you taking the time to share your positive experience. We hope to see you again soon!
Kind Regards,
Georgia
Sneakily Changes Key info…
States Car to be collected in Terminal (On Airport) in booking but then refers you to catch bus in booking conformation
10 January 2025
Reply from Auto Europe Australia
Hi Patrick,
Thank you for your feedback. We understand your frustration regarding the details of the car collection, and we apologise for the confusion this caused. We’re currently working closely with our team to review. We appreciate your feedback, and we hope to have the chance to assist with your travel needs again soon.
Kind Regards,
Georgia
all good................
8 January 2025
Reply from Auto Europe Australia
Hi Susan,
Thank you for your feedback! We’re glad to be part of your upcoming travels and look forward to assisting you again soon! We wish you safe and happy travels!
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi Vivek,
Thank you for your great feedback! We're glad to hear you found our prices fair and the decision-making process easy. We strive to make things as simple and straightforward as possible. Wishing you safe and enjoyable travels.
Kind Regards,
Georgia
Ease of booking
1 January 2025
Reply from Auto Europe Australia
Hi Stuart,
Thank you for your kind review! We're so happy to hear you found the booking process easy. Providing a seamless experience has always been our goal. We wish you safe and happy travels and look forward to assisting you again!
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi David,
Thank you for your positive review. It's great to hear you found our booking process straightforward and that you secured the best price! We hope to see you again soon for your next travel adventure. Safe and happy travels!
Kind Regards,
Georgia
Responsive customer service and…
Responsive customer service and professional approach
20 December 2024
Reply from Auto Europe Australia
Hi Dean,
Thank you for choosing Auto Europe and we hope to hear from you again soon. Have a Merry Christmas and Happy New Year!
Kind Regards,
Miriama
Reply from Auto Europe Australia
Hi Geoff,
Thank you, we appreciate your kind words. We strive to make our process easy and our pricing competitive.
Kind Regards,
Georgia
Clear explanations and pricing
Clear explanations and pricing. Easy website to navigate.
5 December 2024
Reply from Auto Europe Australia
Hi Michael,
Thank you for your kind words. We're thrilled to hear you found our website easy to use and our pricing clear. We strive to make our services accessible and understandable for everyone.
Kind Regards,
Georgia
Very straightforward and clear…
Very straightforward and clear information - reasonable costs - have used Europcar previously and found them helpful.
30 November 2024
Reply from Auto Europe Australia
Hi Kate,
Thank you for your kind words. We are delighted to hear that you found our information clear and our costs reasonable. We appreciate your past experience with us and are glad to know you found our team helpful.
Kind Regards,
Georgia
it was easy to navigate and book
11 November 2024
Reply from Auto Europe Australia
We're so glad you found our booking process easy to navigate. We seek to make our customers' experiences as smooth and enjoyable as possible.
Kind regards,
Ashleigh
Quick and easy to use and book
10 November 2024
Reply from Auto Europe Australia
Hi Stu,
Thank you for your kind words! We're thrilled you found our service quick and easy to use. We strive to make booking a seamless experience for our customers.
Kind regards,
Ashleigh
Reply from Auto Europe Australia
Thank you for your kind words, Ian!
We are delighted you appreciate our competitive pricing and comprehensive insurance options.
Kind regards,
Ashleigh
Booked a car they offered a more…
Booked a car they offered a more expensive one basically that car was not available what a scam
6 November 2024
Reply from Auto Europe Australia
Hi Carolina,
Thank you for sharing your experience. We understand your frustration, and we’d like to clarify what happened. When you requested a compact 4-door auto with A/C with Avis, it wasn’t available when we went to confirm the booking. Following our standard process, our team found the next best available option: an economy vehicle with Ezi Rent at a higher rate.
Please rest assured that the alternative was only offered as a suggestion, and no payment was processed on your card. We were awaiting your response on whether you’d like to proceed. Good news: we’ve located an even lower rate of 297.64 AUD, and we’ll be reaching out to offer you this updated option.
We apologise for any inconvenience and thank you for allowing us to find a solution that works for you.
Kind regards,
Ashleigh
More Clarification Required Re CAR HIRE
Yes, easy to Book.
It would be nice not to have to pay the full amount when booking, perhaps 50% would be good,
What's the refund Policy?
Also the Breakdown Service is not clear for the basic Ins.
31 October 2024
Reply from Auto Europe Australia
Hi Liam,
We appreciate your feedback and understand your desire for more flexible payment options. We're always looking for ways to improve our services and will consider your suggestion about a partial payment option.
Regarding the breakdown service and basic insurance, we apologise for any confusion and refer you to the excess and breakdown packages on our website: https://www.autoeurope.com.au/auto-europe-excess-breakdown-packages/.
We strive to provide clear and comprehensive information, and we'll review our communication to ensure it's easy to understand.
Kind regards,
Ashleigh
Easy to use never any problems when…
Easy to use never any problems when picking up your vehicle, have used Europe Car several times in Europe and always the best deal.
29 October 2024
Reply from Auto Europe Australia
Thank you for your kind words, Trevor! We're thrilled you've had such positive experiences with our services. We strive to make renting a car as easy and hassle-free as possible, and we're delighted that you've found our prices competitive. We appreciate your continued loyalty and hope to see you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.