They presents bookings as confirmed car hire, but once you’ve paid, you’re told by email the reservation is actually “on‑request”. The supplier then couldn’t honour the booking, and provided no al... See more
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See what reviewers are saying
Have used AutoEurope before several times and has always been good with many useful choices. But it can be tricky to ensure you book the best deal for your own circumstances, so it is essential to be... See more
Company replied
After I made a mistake with my booking collection and need to reschedule the staff at autoeurope Australia where amazing . A lot more helpful than dealing direct with rental companies. The only ch... See more
Company replied
Have used Auto Europe many times for car rental in Australia and Ireland. I have never had any issues with my bookings, and the prices have always been better than anything else I could find online. D... See more
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Company details
About Auto Europe Australia
Written by the company
Auto Europe has been a leader in worldwide car rental services for over 60 years. Get the best rates for car hire in 190 countries and 28,000 locations.
Our products
Contact info
P.O. Box 1321, 2059, North Sydney, Australia
- 1300 656 601
- reviews@autoeurope.com.au
- autoeurope.com.au
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Auto Europe Australia
Hi Mark,
Thank you for your kind review. We're glad you had a positive experience with our prices and process. Thank you for your valuable feedback; it means a lot to us. Wishing you safe and happy travels.
Kind Regards,
Georgia
Booking proceeded smoothly.
7 June 2025
Reply from Auto Europe Australia
Hi John,
Thank you so much for your kind review; we greatly appreciate it. We're happy to hear that the booking process went smoothly, and we wish you safe and happy travels ahead.
Kind Regards,
Georgia
terrible service last time
terrible service last time. Book a car, they came back saying its not available, then when I visit their website they show the same car advertised again.
29 May 2025
Reply from Auto Europe Australia
Hi There,
Thank you for your feedback - we truly appreciate you taking the time to bring this to our attention. We're sorry to hear about your recent experience and completely understand your frustration.
To clarify, all vehicles displayed on our website are offered on a request basis, particularly when availability is limited with our supplier partners. We never process full payment until we've received confirmation that the vehicle is secured for your booking.
I have passed your booking details along to our Support Team to look into this further, as we want to ensure the best possible experience for all our customers.
Thank you again for your feedback, and we wish you safe and happy travels ahead!
Warm Regards,
Georgia
Very easy to book
Very easy to book, and great custom service from the office at North Sydney
20 May 2025
Reply from Auto Europe Australia
Hi Alan,
Thank you for the fantastic feedback and review! We're so glad to hear the booking process was easy and that our North Sydney team took great care of you. We'll be sure to pass on your kind words! We wish you safe and happy travels.
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi Glenn,
Thank you for your kind review! It's excellent to hear that you were happy with the value and vehicles offered. Thank you for choosing Auto Europe! We wish you safe and happy travels.
Kind Regards,
Georgia
Nice to use booking platform…
Nice easy website and booking platform ro use.
All information available, and easy to change dates/times/pickup locations.
12 May 2025
Reply from Auto Europe Australia
Hi Annette,
Thank you for your review and kind words. We're so glad you found our website easy to use and navigate. We wish you happy and safe travels!
Kind Regards,
Georgia
Easy to follow on website.
5 May 2025
Reply from Auto Europe Australia
Hi Mario,
Thank you for your kind review and feedback. We appreciate your words and are glad you found our website easy to navigate. Wishing you safe and happy travels.
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi William,
Thank you for your kind words and review! We're thrilled that you found our website easy to use and had a positive experience booking with us. We wish you safe and happy travels!
Kind Regards,
Georgia
Do not pay for your car in advance
We booked a car through Auto Europe for our trip to Ireland and paid in advance. Our dates changed and we returned the car 3 days before it was due back. Our car was through Sixt in Dublin airport. When I mentioned this to them they referred me back to Auto Europe. I emailed them and was advised via email that I could claim a refund for the unused days but when I phoned the company I was told I could not get a refund and to read the contract again. My advice to anyone booking is NOTto pay in advance for a rental as you won’t get your money back. AUTO Europe has now agreed to investigate our concern and hopefully we will be refunded however, please ensure you read your contract
4 April 2025
Unprompted review
Reply from Auto Europe Australia
Hi Maria,
Thank you for taking the time to share your experience. We're sorry to hear about the confusion regarding your early return and appreciate the opportunity to clarify.
Our prepaid confirmation vouchers state within the terms and conditions that no refund is due for unused rental days once the vehicle has been collected and a rental agreement has been opened for the confirmed period the rental has been booked.
That said, we absolutely understand that travel plans can change unexpectedly. In certain cases, we can liaise with the supplier to assess possible flexibility. If you're happy to share your booking number, we'd be glad to follow this up with our Customer Service Team for you.
Thank you again for your feedback, and we do hope we can assist you with your travel plans in the future.
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi Ian,
Thanks for your kind words! We're glad you found our website easy to navigate, and wishing you safe and happy travels ahead!
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi Cathy,
Thank you so much for your kind review. We're so pleased to hear you found the process easy and quick, and we hope you are looking forward to your upcoming adventure. We wish you safe and happy travels.
Kind Regards,
Georgia
The car type magically change prior to…
The car type magically change prior to booking. It’s now electric.
24 April 2025
Reply from Auto Europe Australia
Hi John,
Thank you for your feedback! We're sorry for any confusion regarding the vehicle type. If a car is electric, our website will show a banner advertising this, which will also be noted in the vehicle description. If you'd like to explore other vehicle options, our Reservations Team is here to help - please feel free to contact them at reservations@autoeurope.com.au or on 1300 656 601. We hope to find the perfect vehicle for your travels and appreciate you sharing your experience.
Kind Regards,
Georgia
Ease of use.
18 April 2025
Reply from Auto Europe Australia
Hi Kerry,
Thanks so much for your kind words! We're thrilled you found the process easy to use - that's exactly what we aim for. We wish you safe and happy travels!
Kind Regards,
Georgia
I always use your company for European…
I always use your company for European bookings. Easy booking, great prices, excellent support over the phone if any changes needed
12 April 2025
Reply from Auto Europe Australia
Hi Dmitri,
Thank you for your kind words and for choosing Auto Europe for your European bookings. We are delighted that you found our booking process easy, our prices competitive, and our support team helpful. Your feedback is greatly appreciated, and we wish you safe and happy travels.
Kind Regards,
Georgia
Lady at customer hotline answered my…
Lady at customer hotline answered my questions patiently and efficiently.
7 April 2025
Reply from Auto Europe Australia
Hi Carol,
Thank you for your review. We're thrilled to hear about your positive experience with our team; if you would like to pass on the name, I would love to provide this fantastic feedback onto her manager and our team. It's wonderful to know that our team was able to assist you. We appreciate your kind words and wish you safe and happy travels.
Kind Regards,
Georgia
Have used Auto Europe a number of times…
Have used Auto Europe a number of times and always found them helpful and efficient.
2 April 2025
Reply from Auto Europe Australia
Hi Barbara,
Thank you so much for your 5-star review and continued loyalty with us. We appreciate your kind words and are thrilled to hear about your positive experiences. We strive to provide our customers with the best possible service and are so glad we have met your expectations. Wishing you safe travels, Barbara!
Kind Regards,
Georgia
i have used auto europe for 16 year…
i have used auto europe for 16 year now,
great rates and easy to use.
30 March 2025
Reply from Auto Europe Australia
Hi Terence,
Thank you so much for your continued loyalty and support and for taking the time to share your experience. We appreciate your feedback and are so pleased to hear you've had positive experiences with our services over the years. We wish you safe and happy upcoming travels!
Kind Regards,
Georgia
Very easy to use and book!
30 March 2025
Reply from Auto Europe Australia
Hi Nicholas,
We're thrilled to hear you found our booking process easy and convenient. We strive to make the experience as smooth as possible for our customers and thank you for your review. Safe travels!
Kind Regards,
Georgia
Easy to use review process with great…
Easy to use review process with great rates and booking system.
22 March 2025
Reply from Auto Europe Australia
Hi David,
Thank you for your 5-star review! We appreciate your positive feedback and are committed to providing a seamless experience for our customers. It's great to hear you had just that. Wishing you safe & happy travels!
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi Nuno,
Thank you for your kind words. We are so glad our website and booking system were easy to navigate, and you found the prices reasonable. Wishing you happy and safe travels!
Kind Regards,
Georgia
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