I found the service to be very good & very efficient after being messed about by one of the other Log book loans companies, applied on line Friday morning a quick call late morning a man on my do... See more
Company replied
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See what reviewers are saying
Tried EasyLogbookLoans who said my application "didn't pass the smell test" despite everything being in order and asking for a loan of 30% of the value of my brand new motorbike. Then tried loans2go w... See more
Company replied
Brilliant service, used these a couple of times now for loans less than what we’re being offered, no messing and visit to inspect my vehicle and sign documents were promt, great company and will use a... See more
Company replied
I have been using Auto Advance for a number of years now and I cannot fault the service I have received. Friendly, open and transparent. All my applications have been dealt with swiftly and effici... See more
Company replied
Company details
Written by the company
With close to 20 years of lending, we've learned enough about our customers to give them what they want. Same day payouts, 5 minute applications, hassle free and friendly service. Unlike some online lenders, our logbook loans are ethical and fair. With no hidden fees or charges, we're the team to trust.
Contact info
United Kingdom
- 01784 424879
- service@autoadvance.co.uk
- autoadvance.co.uk
4.8
Excellent
233 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Simple & straight forward
27 June 2018
Unprompted review
Reply from Auto Advance Logbook Loans
Cheers Graham.
Appreciate the review.
Feel free to get in touch if there is any way we can help you or further imrpove our services.
Very easy and friendly staff
25 June 2018
Unprompted review
Reply from Auto Advance Logbook Loans
Thank you for the review Razavan.
It was a pleasure talking to you.
Please do get in touch if you have any other queries regarding your loan.
A great team
A great team, wonderful customer service and a pain free experience! Superstars!
16 May 2018
Unprompted review
Reply from Auto Advance Logbook Loans
Hi Aimee,
Thanks for taking the time to leave us a review!
We really appreciate your kind words and our customer service team are delighted to hear your feedback.
If you have any further queries feel free to get in touch.
I have used Auto Advance several times…
I have used Auto Advance several times and everything has always run smoothly. Customer service respond promptly and the loan can be arranged and paid the same day as the underwriting team works quickly. You are also rewarded as a returning customer with being automatically qualified for the lowest rate which makes Auto Advance one of the cheapest. If you want ease, efficiency and swift process then use Auto Advance. You will not be disappointed and I will be continuing to use them whenever I am in need
27 April 2018
Unprompted review
Reply from Auto Advance Logbook Loans
Hi Andy,
Thank you for taking the time to write your review.
We cherish our loyal customers and love to reward them.
It's great to hear your feedback and we're looking forward to hearing from you again in the future.
Fantastic team helped me every step of…
Fantastic team helped me every step of the way and answered my millions of questions a big thank you to Jay and Fred aswell for keeping me up to date on the progress of everything
25 April 2018
Unprompted review
Reply from Auto Advance Logbook Loans
Hi Garth,
Our advisers were thrilled to hear this and greatly appreciate your feedback!
We love to keep things transparent and make sure our customers are not left in the dark.
If you have any further inquiries do not hesitate to contact us.
Service second to none.
Clear fast and easy communication.
Easy process, pleasant and professional staff, recommended to anyone that needs funds easily and quickly.
Thank you Auto Advance.
20 April 2018
Unprompted review
Reply from Auto Advance Logbook Loans
Glad to hear that!
We always aim to make our loan process as easy and smooth as possible in order to get funds to your account within hours.
Thank you for sharing your experience with us.
Very helpful and quick
16 March 2018
Unprompted review
Reply from Auto Advance Logbook Loans
Thanks, Joshua!
Promised funds within an hour- DIDN T HAPPEN
Promised funds within an hour, it didn't happen! Also had to call them all the time to check on progress, still waiting on the funds!
12 March 2018
Unprompted review
Clear and helpful.
15 February 2018
Unprompted review
Reply from Auto Advance Logbook Loans
Thank you, Ross.
Very helpful
Very helpful, especially trying to help me get everything sorted at last minute before going away
14 December 2017
Unprompted review
Reply from Auto Advance Logbook Loans
Hi Sam,
Thank you for the feedback!
We always try to get our customers sorted ASAP. Glad to hear you can peacefully enjoy your time away now.
Have a nice time!
The guys were great help a lot
25 November 2017
Unprompted review
Reply from Auto Advance Logbook Loans
Thanks Leon!
Feel free to get in touch if you need anything else.
Very good
All done in a blink of a eye helpfull all round
Very pleased with service will use again if needed in future thank you
20 November 2017
Unprompted review
Reply from Auto Advance Logbook Loans
Hi Philip,
Thanks for your feedback, we're glad to hear we were able to help.
Did you know that, after a few payments you can always apply for a top-up on your loan?
We look forward to hearing from you again.
Good experience money in my account …
Good experience money in my account same day Fred was very helpful, professional and friendly good service very happy
8 November 2017
Unprompted review
Reply from Auto Advance Logbook Loans
Hi Alicia,
Thank you for taking the time to leave a review, Fred was very delighted to see your kind words this morning.
Our team work very hard to keep our customers happy, getting money into your account on the same day is certainly a priority!
We hope to hear from you again.
Not a bad word to say
Not a bad word to say. Honest efficient and easy to speak to. Recommend to anyone wanting to go through a log book loan.
6 November 2017
Unprompted review
Reply from Auto Advance Logbook Loans
Hi Jordan,
Great to hear your feedback!
Our customer service goals are to be honest, efficient, and easy to speak to.
We're all human here and just want to help instead of pressuring customers into a sale.
If you have any further queries, feel free to give us a call or use the live chat on our website.
Brilliant customer service
27 October 2017
Unprompted review
Reply from Auto Advance Logbook Loans
Thank you Jenna!
Excellent service start to finish
Excellent service start to finish. Highly recommended
18 October 2017
Unprompted review
Reply from Auto Advance Logbook Loans
Hi Maz,
Thank you for the feedback!
We hope to hear from you again.
This company have been great
This company have been great, very understanding and helped me at a very difficult time. They were quick efficient and professional and would recommend them to anyone
18 October 2017
Unprompted review
Reply from Auto Advance Logbook Loans
Hi Jason,
Thank you for taking the time to share your experience with us.
We're delighted to hear that we were able to lend a helping hand through a difficult time, and sincerely hope things get better for you.
Remember, we're always here to help and if you have any queries about your loan please get in touch.
Reply from Auto Advance Logbook Loans
Thank you Ashley!
Its what we like to hear.
Do get in touch if you have any queries.
It was so nice to finally have a …
It was so nice to finally have a service that can be described as easy ..... Completed one form online and I got a decision in seconds .. was kept updated with my application process by text and didn't have to have a painful conversation with 100 questions ! Money was paid the same day after a 1p card check .... Perfect !!
29 September 2017
Unprompted review
Reply from Auto Advance Logbook Loans
Good morning Luisa,
Thank you for your kind words!
Our online system is specifically designed to be easy, intuitive, and quick. We don’t like wasting time here and aim to have your funds paid out as soon as possible.
We understand that people are busy getting on with their day - when you're busy working and balancing your home life, the last thing you want to do is spend your free time filling out long forms and answering loads of questions.
Your feedback is greatly appreciated and we hope you have a wonderful day.
Overall the service very good on phone …
Overall the service very good on phone and at shop very friendly staff
28 September 2017
Unprompted review
Reply from Auto Advance Logbook Loans
Hi Gary,
That’s great to hear!
Our colleagues will be delighted to hear about your feedback.
Thank you for sharing your experience with our services, please do not hesitate to contact us if you have any further questions.
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