Auto Advance Logbook Loans Reviews 

233
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I found the service to be very good & very efficient after being messed about by one of the other Log book loans companies, applied on line Friday morning a quick call late morning a man on my do... See more

Company replied

Rated 5 out of 5 stars

Tried EasyLogbookLoans who said my application "didn't pass the smell test" despite everything being in order and asking for a loan of 30% of the value of my brand new motorbike. Then tried loans2go w... See more

Company replied

Rated 5 out of 5 stars

Brilliant service, used these a couple of times now for loans less than what we’re being offered, no messing and visit to inspect my vehicle and sign documents were promt, great company and will use a... See more

Company replied

Rated 5 out of 5 stars

I have been using Auto Advance for a number of years now and I cannot fault the service I have received. Friendly, open and transparent. All my applications have been dealt with swiftly and effici... See more

Company replied

Company details

  1. Non-Bank Financial Service

Written by the company

With close to 20 years of lending, we've learned enough about our customers to give them what they want. Same day payouts, 5 minute applications, hassle free and friendly service. Unlike some online lenders, our logbook loans are ethical and fair. With no hidden fees or charges, we're the team to trust.


Contact info

4.8

Excellent

TrustScore 5 out of 5

233 reviews

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4.8

All reviews

(233)

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Rated 5 out of 5 stars

Excellent Service from start to finish

Excellent Service from start to finish. Very professional company. The guys there were not pushy at all and explained everything in full. If your looking for this kind of business, this one is definitely the one to go for. 100% recommendation from me.

8 July 2019
Unprompted review
Auto Advance Logbook Loans logo

Reply from Auto Advance Logbook Loans

Thank you very much for taking the time to review us Lisa!

Very pleased to hear that the team’s service was excellent. Please don’t hesitate to get in touch if you need us.

Rated 1 out of 5 stars

Awful company

Awful company . Changed jobs and they would not accept the new work contract ! Tried to change payment date they would not then I tried to up payments they would not. Missed a couple of payments and nothing from them until a guy tried repossessing it . Not shown high court paper work or received anything from the loan company !! TOTAL LOAN SHARKS AND AVOID AT SLL COSTS

7 July 2019
Rated 1 out of 5 stars

Terrible service website crashes poor aftercare

Terrible service website crashes.

Payment dates unwilling to be changed happy to sign you up but the after care is shockingly bad. They seem to be like vultures waiting for you to slip up to take your car and gain maximum profit from there already extortionate 300%APR loans.

Stay away but if you do have to use them use extreme caution

2 July 2019
Unprompted review
Rated 5 out of 5 stars

Very fast and helpful

27 June 2019
Unprompted review
Auto Advance Logbook Loans logo

Reply from Auto Advance Logbook Loans

Thank you very much Paul!

We've worked hard to make our loan process as easy and quick as possible, so this is fantastic to hear!

Rated 5 out of 5 stars

Amazing

Amazing service

27 June 2019
Unprompted review
Auto Advance Logbook Loans logo

Reply from Auto Advance Logbook Loans

Thanks Yasmin - we really appreciate the feedback. We are here to help, so feel free to get in touch if you have any further questions in future!

Rated 5 out of 5 stars

Excellent

Quick, efficient service. Great people to deal with and Money received same day.. 10/10.

25 June 2019
Unprompted review
Auto Advance Logbook Loans logo

Reply from Auto Advance Logbook Loans

Thank you very much for the feedback Craig! Very happy to hear that you had a good experience.

Feel free to give us a call if you have further questions at any point and we'll be happy to help.

Rated 5 out of 5 stars

service

Very helpful and very quick. Excellent service

22 June 2019
Unprompted review
Auto Advance Logbook Loans logo

Reply from Auto Advance Logbook Loans

Thank you for taking the time to leave this review Ceri!

Great to hear that you found the team very helpful, as we take a lot of pride in our friendly service. Have a great day!

Rated 2 out of 5 stars

Please try and stay away

The sales team are lovely, provide excellent customer service but they are selling you the product.

The team you deal with once the loan has been approved are HORRIBLE, they are working overtime to make sure they can collect your car. If there is a bereavement or loss of job there are no solutions, THEY WANT THEIR MONEY NOW! You have to prioritise this over, food rent etc if you would like to keep your car.

Please find another way to get the money!

24 January 2019
Unprompted review
Rated 1 out of 5 stars

Bad experience better companies out there

Before you sign a contract with these guys bare in mind there will take your car if you miss two payments, even that last payment.

Firstly when I took out the loan I was told that the funds would be in my account on the within an hour of all the checks been done, even it being on Saturday. I did not have 10p in my account for the to verify the bank, the advisor to me to borrow the money and assured me I will get the money on the same day. As I was in urgent need I didn't however did not receive the funds till the Tuesday due to back holiday weekend.

So all in all I paid back over 2500 from a loan of 800. It came to my last payment to finish the loan. I defaulted on the payment as I lost my job. I then had to leave the country due to family issues. Letters were sent in regards to getting in contact with them and before repo stared. However the company did not pay for postage, I had to wait till I came back to find this out to then pay for the letters. Giving me no notice at all. I emailed the company with no response due to not having credit. The next day my car was taken without any notice or knock on the door leaving all my personal belongings in the car. The collections team do not shied by TCF rules, they tell you one thing and deny when you pull it up. People are people they will change their tone when something they own has unfairly been taken, being told to change by tone, refusing to be passed onto a money and arguing with a customer who has one payment left is not professional.

I owed £230, however was changed and extra 420£ for repo charges. My car is worth £8000???????

This has been paid after being messed about being told I can pay 300£ max on credit, to then being told the company doesn't accept credit cards(Have paid via the avenue before)

I have transferred the money to them now however they are still saying they haven't received the money and it has left my account. All I want is my car back and never hear from you guys again.

21 January 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

Staff very kind and helpful and treat you with respect and cheerfully. Answer any questions quickly

29 October 2018
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting company

Absolutely disgusting company, had vehicle reposessed which i didnt mind but jewellery, passport and personal things were still in car, i believe car was sold for pennies along with my goods, i will pursue via courts now. They have the cheek to contact me requesting the shortfall. Tough i will pay you when you pay me.

26 October 2018
Unprompted review
Rated 5 out of 5 stars

Good stuff

Good company and very good service. Found on Facebook and tight it was too good to be true. Very fast and interest is not too bad.

21 July 2018
Unprompted review
Auto Advance Logbook Loans logo

Reply from Auto Advance Logbook Loans

Hi Pete,

Thank you for your kind words.

We're happy to hear you had a good experience with our services.

We completely understand your scepticism towards online loans - there are many lenders out there with nasty terms!

However, you're in safe hands. With close to 20 years in lending and countless happy customers, we're the team to trust.

If you have any further queries, or want to consider a top-up on your loan, feel free to give our friendly advisors a call or have a chat on our Facebook page below.

https://www.facebook.com/AutoAdvanceLogbookLoans/

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