Australian Computer Traders Reviews 

276
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting their pristine condition for refurbished items, and appreciate the competitive pricing which offers great value. The delivery service is frequently highlighted for its speed and efficient packaging, ensuring items arrive quickly and safely. Reviewers also commend the professional and helpful customer service, which contributes to a seamless and satisfying purchasing experience. However, some customers also noted issues with incorrect or faulty accessories, such as chargers, upon initial delivery. A few other people also felt that some refurbished products had cosmetic damage or functional problems, like non-working touchpads or batteries not holding charge, and occasionally experienced delays in receiving their orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with their... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the prompt and fast... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices fantastic, great, and very... See more

Service

Users describe positive interactions with service, often highlighting fast, hassle-free, and effective... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value, excellent specs and fast delivery. Would have given 5 stars but I got the wrong charger for the laptop I purchased - which set me back $$$ as I had to go and source an alternative correc... See more

Company replied

Rated 5 out of 5 stars

I wanted a simple laptop with win 11 and I didnt want anything fast and fancy. I browsed the internet checking for prices and found this one - refurbished, acceptable grade, priced within my budget. B... See more

Rated 5 out of 5 stars

I purchased a laptop that didn't meet my needs, and easily returned (at no cost) and purchased another one. They were very friendly and helpful, the return process was simple and efficient. The delive... See more

Rated 5 out of 5 stars

First class all the way. The laptop i ordered arrived as scheduled. Upon setting the laptop up i noticed that the battery wasn't holding any charge. Logged a complaint online with ease. I spoke to cus... See more

Company replied


Company details

  1. Used Computer Store

Written by the company

We offer a range of refurbished products and services including everything from desktop computers, tablets, LCD monitors, laptops, tough-books, projectors, servers, other network equipment, IT accessories and much more. We are well-known for our service and recognised nationally as one of Australia’s largest and most respected suppliers of Ex-Government IT equipment and excess surplus manufacturers' stock. We supply the world's leading brands including DELL, HP, MICROSOFT, LENOVO and APPLE.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

276 reviews

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Replied to 10% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(276)

123 reviews in the last 12 months

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Rated 5 out of 5 stars

I'll be back.

These guys test the equipment BEFORE they ship it. They are professional, and very easy to deal with.

1 October 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Thank you for the kind words. We always strive for professionalism and excellence and we're glad to have made this purchase easy for you. Please feel free to contact is if there's anything we can do to help. -ACT Team

Rated 5 out of 5 stars

pleasant buying experience

I had a truly pleasant buying experience. The website was clear and easy to navigate, the product quality was excellent, and delivery was fast—just as promised. Everything felt honest and straightforward from start to finish. I highly recommend them and would definitely shop here again

20 September 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Thanks for your feedback :] I'll pass along the words to the team & especially our website lead. Please feel free to reach out if you need any assistance. -ACT Team

Rated 5 out of 5 stars

Purchased a Lenovo Thinkpad P53 Intel 7…

Purchased a Lenovo Thinkpad P53 Intel 7 9th GEN, 32GB, 512GB for $619 refurbished. I had been researching for a general family workhorse computer for a couple of months. This seemed the best value for the money and faired very well against the same computer from other companies by several hundred dollars. I've had it for a month, and it came to me looking almost new. Just a few finger marks on the case but otherwise without a scratch. There was a slight hiccup with the wrong power cord initially sent. A quick call to Customer Service and the correct cord was sent to me in the next couple of days. Very satisfied with the purchase.

29 September 2025
Unprompted review
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Reply from Australian Computer Traders

Hey, Alain. Good choice on the P53, definitely a solid workhorse. We're glad to have gotten you the device you're looking for, especially at an affordable price. Thank you for the positive review, and enjoy the laptop. -ACT Team

Rated 5 out of 5 stars

The product is great quality at a great price.

The product (a HP wireless/BT mouse) is great quality at a great price, with cheap and reasonably fast shipping. The customer service is A1 and I highly recommend using ACT.

23 September 2025
Unprompted review
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Reply from Australian Computer Traders

Thank you for the kind words, Deon. I'll pass them along to the team, and hopefully your mouse will keep working well.
-ACT Team

Rated 1 out of 5 stars

Disappointed customer

Bought a A grade laptop from them, first one I got had dents,scratches all over and the touch pad wasn't working well. They told me to send it back to them I'll get a new one. The second one I got everything was working but had screws missing where the technician forgot to put them back in and also still dent marks on the edges like their B grades in advertisement. I'm ready to send the second one back again and have made a choice on another laptop where cost abit more but now they won't give me the choice which they should from all this stuffing around. I won't be using ACT in the future after this experience very disappointed.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Great condition computer for a great…

Great condition computer for a great price. Glad this thing didn’t end up on the scrap heap when it’s original owner no longer needed it.

29 August 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Thank you for the kind words, Andy. Our mission is to help get people great, affordable products, and to reduce E-Waste. We're happy to have accomplished those with your order. Please reach out if there's anything we can do to help in future. -ACT Team

Rated 4 out of 5 stars

The web site was easy to use

The web site was easy to use, the goods were described well and I had previously purchased from you

29 August 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Hey, Jenny, we're happy to have your repeat purchases, and to have a nice website :] I'll pass along the message to the team, have a good day and please don't hesitate to reach out if you need any assistance. -ACT Team

Rated 5 out of 5 stars

Fantastic Service and Delivery

Ordering was easy, the price was right and the item was in stock - dispatch was quick and the item had precise tracking. The item worked on arrival and was undamaged,

4 September 2025
Unprompted review
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Reply from Australian Computer Traders

Thank you for the kind words, we strive for a quick turnaround time, ease of use, and quality products, and we're glad to have gone 3-for-3 on this one. Please feel free to reach out if there's anything we can do to assist in future. -ACT Team

Rated 5 out of 5 stars

I bought a Dell 7410

I bought a Dell 7410, refurbished with 2Tb SSD, 32Gb Ram.
I'm very pleased with the purchase, the price and the quality. The cost was 65% less than the equivalent I was considering.
I'll be back when I need a further upgrade.

29 August 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Hey Robert, your review means a lot to us, and I'll pass along the praise to our team. Affordable Prices, and Quality Computers, are what we aim for, and we're glad to have achieved that with you. Please do not hesitate to reach out if there's anything we can do to help. -ACT Team

Rated 5 out of 5 stars

Great deal

Very happy with the products working very wl apart from that the price i think is unbeatable and on top of all that free shipping thanks guys ill be paying you guys another visit

1 September 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Thank you for your kind words, Aco, and we're happy to have been of service. Please let us know if there's anything we can do to assist in future. -ACT Team

Rated 1 out of 5 stars

Waste of Money – Do Not Buy Here

This has been an appalling experience from start to finish. The computer was faulty from day one, requiring an exhausting process just to reach the home screen. Out of sheer frustration, I left it aside for months, only to find the same problem persists—endless error messages and a system that cannot repair itself.

I specifically chose a refurbished computer because I’ve always had excellent results elsewhere, particularly with Renewd, who never let me down. This business, however, has proven completely unreliable. The product is unusable, the money spent feels wasted, and I would strongly advise others to look elsewhere.

12 March 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

We're really sorry to hear that, Mel. Please reach out directly to our Customer Support team for assistance, and I'll pass along the message to our team. This isn't the ACT standard we strive for, and we'd like to get the chance to prove that to you. We're always available to assist. -ACT Team

Rated 5 out of 5 stars

I bought a laptop computer

I bought a laptop computer, HP EliteBook and I’m so happy because They sent what i asked, the tracking was excellent and delivered on time… thanks so much 🙏

29 August 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Hey Nick, your feedback is greatly appreciated :] We always aim to please, and I hope the EliteBook is running as well as they're known to. Feel free to reach out if you need any help in future. -ACT Team

Rated 5 out of 5 stars

Best customer service

I ordered a computer through these guys and was happy with the process,however I relised the next day the memory was too small. I didn't read through the options available. I rang to see if they could pull my order off the to be sent line they said b would try. Next day I got a call to say all ok. They fitted the drive is requested and i recieved it the next day. The went out of their to mke sure I was happy. The best customer service I have ever recieved. Great product, great price and the best service.

5 August 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Thank you for your feedback, Gerry. We always do our best to take care of our customers, and making sure our orders are top-notch is our priority. Please reach out if there's anything else we can do for you. -ACT Team

Rated 5 out of 5 stars

I had an issue with my computer

I had an issue with my computer and I received a swift response to my email with instructions for fixing it. Everything is now working perfectly!

11 August 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Hey Kara, we're happy to have assisted with this, and thank you for the review. We're always available if there's anything we can do to assist. -ACT Team

Rated 5 out of 5 stars

First class all the way

First class all the way. The laptop i ordered arrived as scheduled. Upon setting the laptop up i noticed that the battery wasn't holding any charge. Logged a complaint online with ease. I spoke to customer service, cannot remember his name. A solution was agreed upon, and a new battery was shipped to me within days. Couldn't ask for anything better when buying a 2nd hand laptop. Will definitely be back for another laptop or computer when i need one.

22 August 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Hey Pete, thank you for the kind words :] We're happy to have resolved that for you, please reach out if there's anything else we can do to help. -ACT Team

Rated 5 out of 5 stars

I bought two excellent Macbook computers

I bought two Macbook computers. They arrived in a reasonable time and are in very good condition and work perfectly.

28 July 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Thanks for the positive review :] Please reach out if there's anything we can do to assist, or if there's any questions you have. -ACT Team

Rated 5 out of 5 stars

HP elite book laptop good price, excellent condition

Bought an HP elite book laptop, it was shipped fast, and arrived exactly as described at the start of March. I've been using it almost every day for Uni and have had no issues so far. Seems to be a very legitimate company, I was a little worried when buying from their store online initially, but it has been a seamless, easy, affordable experience. If you are looking for an affordable quality refurbished laptop I would definitely recommend these guys.

3 March 2025
Australian Computer Traders logo

Reply from Australian Computer Traders

Hi Maeve, that's great to hear :] Hopefully Uni is going well, please feel free to reach out at any time if you need assistance in future. Cheers, -ACT Team

Rated 5 out of 5 stars

Purchase arrived quickly with good…

Purchase arrived quickly with good communication. A wired keyboard and mouse had been packed in lieu of the wireless items ordered. A call to the company resulted in the immediate dispatch of the ordered items.

24 July 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Hey Ian, Thank you for your kind words and kind review, we're happy to have resolved the keyboard & mouse issue, and please do not hesitate to reach out if there's anything else we can do for you. -ACT Team

Rated 5 out of 5 stars

so far so very good ,extreme value does…

so far so very good ,extreme value does what it's supposed to, reasonable delivery time, recommendable

20 July 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Hi, Bob, thank you so much for your feedback. We're glad you've had a (very) good experience with us, and that we could provide a valuable product for a reasonable price & turnaround time. Feel free to reach out if you need any help at all.
-ACT Team

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