Australian Computer Traders Reviews 

276
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting their pristine condition for refurbished items, and appreciate the competitive pricing which offers great value. The delivery service is frequently highlighted for its speed and efficient packaging, ensuring items arrive quickly and safely. Reviewers also commend the professional and helpful customer service, which contributes to a seamless and satisfying purchasing experience. However, some customers also noted issues with incorrect or faulty accessories, such as chargers, upon initial delivery. A few other people also felt that some refurbished products had cosmetic damage or functional problems, like non-working touchpads or batteries not holding charge, and occasionally experienced delays in receiving their orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with their... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the prompt and fast... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices fantastic, great, and very... See more

Service

Users describe positive interactions with service, often highlighting fast, hassle-free, and effective... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value, excellent specs and fast delivery. Would have given 5 stars but I got the wrong charger for the laptop I purchased - which set me back $$$ as I had to go and source an alternative correc... See more

Company replied

Rated 5 out of 5 stars

I wanted a simple laptop with win 11 and I didnt want anything fast and fancy. I browsed the internet checking for prices and found this one - refurbished, acceptable grade, priced within my budget. B... See more

Rated 5 out of 5 stars

I purchased a laptop that didn't meet my needs, and easily returned (at no cost) and purchased another one. They were very friendly and helpful, the return process was simple and efficient. The delive... See more

Rated 5 out of 5 stars

First class all the way. The laptop i ordered arrived as scheduled. Upon setting the laptop up i noticed that the battery wasn't holding any charge. Logged a complaint online with ease. I spoke to cus... See more

Company replied


Company details

  1. Used Computer Store

Written by the company

We offer a range of refurbished products and services including everything from desktop computers, tablets, LCD monitors, laptops, tough-books, projectors, servers, other network equipment, IT accessories and much more. We are well-known for our service and recognised nationally as one of Australia’s largest and most respected suppliers of Ex-Government IT equipment and excess surplus manufacturers' stock. We supply the world's leading brands including DELL, HP, MICROSOFT, LENOVO and APPLE.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

276 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(276)

123 reviews in the last 12 months

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Rated 5 out of 5 stars

ACT is outstanding

ACT is outstanding. By far the best computer sales and more to the point post sales service team in Australian computers.
The products they sell are the very best.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service and quality

I purchased a laptop that didn't meet my needs, and easily returned (at no cost) and purchased another one. They were very friendly and helpful, the return process was simple and efficient. The delivery was very fast, the packaging was superb, and my refund was prompt. The actual device is excellent quality and in remarkably pristine condition for a B Grade product. I will ALWAYS purchase my devices here now!

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I am very very happy with my very nice…

I am very very happy with my very nice 17 inch Dell Laptop with the lit keyboard. So far, I have had no issues with it.

It works fine. It's fast. It came in looking and working like a brand new Dell laptop with no dents, no scratches. I like it a lot!!! The price was very very good too. I thnk they're very fair. It looks like they may have put a new adapter cord with it. Some of the new plastic was on still on the adapter cord plug as it would be if you went to a computer store and bought a brand new one. It's the new kind of adapter cord that is only one piece with the big plug that goes into the wall.

The only issue I saw is the person who boxed it didn't put the adaptor cord in a box. They had the laptop bubble wrapped nicely. They had the cord, not wrapped, tied and next to the laptop without a box where the weight of the computer was against it coming from NSW to Victoria. I let them know and they told me that if I had issues with the cord to let them know.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

I accidentally ordered the surface pro…

I accidentally ordered the surface pro 7 when I wanted the surface pro 7+

Your team made it easy to get started with the return, pay the difference and to send out the one I thought I was ordering. Team was helpful and knowledgeable and easy to work with in the store. I was so relieved. Thank you!

Thanks again!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Love HP

Easy to order, pay and have delivered.
Tech staff helpful when unit would not connect o internet.
I had ordered online therefore needed a dongle. I had a 2.4 ghz GHz one which
got me started until dual band arrived from ACTNo trouble since then. I made a mistake by buying a Dell which crapes its USB. Always had HP before and will stay with them
Otherwise good service . Simn and I have bought 9 desktops and laptops over the years from ACT
Dan

20 September 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Thank you for the kind words! We always strive to make the process of getting your device and getting it running as easy as possible. Please feel free to reach out if you need any assistance with your units, and thank you again for your loyal patronage :] We're always here to help. -ACT Team

Rated 5 out of 5 stars

Reliable supplier

I have been very pleased with my experience. The Dell laptop is better than expected. The ordering process was easy to follow and delivery was quick.

21 October 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Thank you for the kind words, if there's one thing ACT aims to be, it's Reliable, and if there are two: Reliable and High Quality :] Please let us know if there's anything we can do to assist in future. -ACT Team

Rated 5 out of 5 stars

10/10 would recommend!

10/10 would recommend!! Amazing service, great pricing and products! I Received the laptop very quickly with awesome communication and when I noticed a tiny problem with it they happily sorted out the issue quickly and efficiently! Thank you!

6 October 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

We're glad to have fixed that for you. If you need any help with the device in future, please reach out. I'll also pass along the kind feedback, and we look forward to helping you again. -ACT Team

Rated 4 out of 5 stars

Great value

Great value, excellent specs and fast delivery. Would have given 5 stars but I got the wrong charger for the laptop I purchased - which set me back $$$ as I had to go and source an alternative correct charging pack so I could use the new machine while travelling, while I waited for the new (correct) charger.

29 September 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Thank you for the review, Lyle. Apologies for the issue with the charger, hopefully the laptop is running well with your new one. Please reach out to our Customer Service team if you've got anything we can help with. -ACT Team

Rated 5 out of 5 stars

Warranty Repair Service

I had issues with the purchase I made of a desktop computer. I made enquiries and was advised to send the unit back for a warranty check and also was provided with the postpaid connote. The unit was returned to me in working order within days. Very professional and great service. I would recomend ACT anytime.

24 September 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Thank you for the kind words, David. At ACT we always aim for professional work and quick turnaround times, and I hope the device continues working well for you. Please reach out if you need any support, or for any more computing needs. -ACT Team

Rated 2 out of 5 stars

Not all computers are ready to go when they arrive!

Bought a computer in plenty of time for a deadline of when it was required. When it arrived it was locked to a private company! When I alerted them they admitted that sometimes the computers hadn't been wiped from where they were bought. Had to get another computer sent, was told I had to return the original by Tuesday at 1pm so left work to get to the post office then and got it all sent off in time. Was told it would arrive by the Friday (my deadline day) and it didn't arrive til the following week. Even though my first computer arrived without requiring a signature on delivery, they wouldn't change the second one so even when it arrived I couldn't receive it straight away. It was really frustrating and with no apology, the customer service leaves a lot to be desired.

13 September 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Hey Frankie, apologies for the issues with that one! We do understand this has been frustrating for you. I would like to reassure you that we do fully wipe the computers prior to dispatch. We do value your criticism and are aiming to re-check our units and work closer with AusPost regarding delivery in future. Please do reach out if you'd like to discuss this further, or if there's anything we can assist you with. -ACT Team

Rated 5 out of 5 stars

Good after sales service

I ordered two identical Pro 600 computers. They arrived in quick time and were well packed. The first worked perfectly, the second would not boot successfully. I contacted your staff by email and got an immediate helpful response. Acting on that advice, I was able to solve the problem. Both computers now work perfectly. To my surprise one of the computers had an extra 500G hard drive, which also works. Both have RS232 ports which are useful in my application. That was a bonus. All in all I am very happy with my purchase.

8 October 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Hey Roger, we're glad to have helped. Hopefully the two devices are working well now and will continue to do so into the future. Please let us know if there's anything else we can do to help or any other support you need. -ACT Team

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