I ordered a casting kit at the beginning of February that never arrived. The tracking is labelled ‘exception’ but hasn’t been updated since the 1st of March. I get that things happen, but I have reach... See more
Company replied
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Review summary
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Reviews shaping this summary
The packaging of an item intended as a gift was so badly damaged it could not be given. The feedback forms do not work. Extremely disappointing! I feel cheated - the company is called Australian kids... See more
Company replied
I received advice of delivery from the courier for this company. Nothing was delivered and POD photos were fake. Australian Kids and iMile (courier) both "investigated" for weeks. No parcel was ever d... See more
Company replied
I recived hoods 2 illuminous led drawing boards.. one works and one doesn’t.. I have send two emails and no reply ..I would like to send back but no Australian address or get a refund . So sadly no co... See more
Company replied
1.2
Bad
260 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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NOT AN AUSTRALIAN COMPANY
Incredibly disappointing to realise that these items were cheap rubbish from
China arriving in a little plastic bag, where the colours of my items were all wrong and the packaging of the toys were damaged. The quality was disgusting - similar to temu and shein but not at those prices!!!
Return shipping is not included as advertised, they will just offer you a 30% refund. Reading their websites mislead me to believe they’re an Australian ran and owned company, which I like to support. I feel like I’ve been completely scammed. It’s illegal to do what they’re doing and I will be taking it further.
26 November 2025
Unprompted review
Reply from Australian Kids
Hello Casey,
I’m truly sorry to hear how let down you felt and that the items didn’t meet the quality you expected. That’s never the experience we want for anyone. Your feedback about the colours, condition on arrival, and overall presentation is taken seriously, and I appreciate you taking the time to share it.
Please know we’re here to look into this properly and support you through the next steps. If you can reach out with your order details, we’ll review everything directly and work toward a resolution.
Best regards
Very disappointed with the products I…
Very disappointed with the products I ordered. I wish I had read the reviews before I purchased. The packaging was damaged and there for not suitable to give as a gift. Products also lacked instructions.
23 November 2025
Unprompted review
Reply from Australian Kids
Hey Anne,
I’m really sorry to hear that your order arrived in poor condition and didn’t meet your expectations. Damaged packaging and missing instructions are not acceptable, and I understand your disappointment, especially when the items were meant to be gifts.
Please share your order number with us so we can look into this right away and arrange a suitable solution for you. Thank you for letting us know.
Best regards
This company is a scam
This company is a scam, then took my money and never delivered the product. They said if I wanted to find out what happened to my product I had to contact the delivery company myself, which have also never gotten back to me.
15 October 2025
Unprompted review
Reply from Australian Kids
Hello Caroline,
I’m truly sorry to hear about your experience. This is not the level of service we aim to provide, and I understand how frustrating it must be to feel left without answers. Please reach out to us directly with your order details so we can investigate the issue immediately and resolve it for you. We want to make this right and ensure you receive the support you should have received from the start.
Best regards
Terrible
Terrible
Cheap and nasty
Please stay away from them
Goods come from China
Very misleading site
26 November 2025
Unprompted review
Reply from Australian Kids
Hello Denise,
I’m sorry to hear that you feel disappointed with your experience. This is not the impression we want anyone to have. If you’re open to it, please reach out with your order details so we can look into what went wrong and see how we can make things right for you. Your feedback is important, and we appreciate the chance to address your concerns directly.
Best regards
Don’t bother
I ordered from Aussie kids many months ago..unfortunately I didn’t read any reviews of this company….no sign of my order and doubt whether I’ll be receiving it. Steer clear everyone…..and they’re definitely not Australian!
13 October 2025
Unprompted review
Reply from Australian Kids
Hello Linda,
I’m sorry to hear that your order hasn’t arrived and that you’ve been left feeling let down. We understand how frustrating it is to wait so long without clear updates. If you can share the name and email used at checkout, we’ll look into the order immediately and clarify what has happened. We appreciate you bringing this to our attention and would like the opportunity to help resolve it for you.
Best regards
False advertising NOT AUSTRALIAN - DON'T BUY
False advertising - it's not Australian it's crap from China.
Plastic junk toys, worse than temu. I bought 3x dinosaur trucks. They are cheap plastic. Cost $13 each, I wouldn't pay more than $2 for them.
Crap packaging. Slow delivery.
Total waste of money.
26 November 2025
Unprompted review
Reply from Australian Kids
Hello Megan,
I’m sorry to hear that the products didn’t meet your expectations. That’s certainly not the experience we want for our customers, and I understand your disappointment with the quality and delivery. If you’re willing, please get in touch with your order details so we can review this for you and work toward a resolution. Your feedback is important, and we appreciate you taking the time to share it.
Best regards
Absolute rubbish
Absolute rubbish. Still waiting on a response (order AK-AU51417), as we did not get what was advertised!
16 November 2025
Unprompted review
Reply from Australian Kids
Hello Cheez,
Thank you for sharing your order number — I’m sorry you’re still waiting on a response, especially after receiving something different from what was advertised. That’s not acceptable, and I understand your frustration. I’ve flagged this so we can review your order AK-AU51417 and address the issue promptly. Please allow us a moment to look into it, and we’ll get back to you with a resolution as soon as possible.
Best regards
I think this site must be a scam
I recently did an order for my new grandson. I never received an email confirmation but monies were put through on my credit card straightaway. I’ve no order number so therefore I cannot track this order. I also feel this is a scam site and I’m not at all confident I’ll be receiving my products
14 November 2025
Unprompted review
Reply from Australian Kids
Hello Fiona,
I’m really sorry to hear that you haven’t received an order confirmation and can’t track your purchase. I understand how worrying that feels, especially when the payment has already been processed. Please reach out to us with the name, email, and any payment reference used at checkout so we can locate your order and update you right away. We take concerns like this seriously and want to make sure you receive proper support and clarity on your purchase.
Best regards
Cheap rubbish and false advertising.
Cheap rubbish and false advertising.. do not buy from this company!
24 November 2025
Unprompted review
Reply from Australian Kids
Hello Fiona,
I’m sorry to hear that you feel disappointed with your purchase. This isn’t the experience we want for our customers. If you’re open to it, please get in touch with your order details so we can look into what happened and work toward a resolution. Your feedback is appreciated, and we’d like the chance to make things right.
Best regards
I think it is a scam as I received no…
I think it is a scam as I received no order number and therefore cannot track it. I am going to report them to the consumer council if I do not get any joy,
I agree with all the comments below.
BEWARE!!
23 November 2025
Unprompted review
Reply from Australian Kids
Hello Joseph,
I’m sorry to hear that you haven’t received an order number and can’t track your purchase — I understand how concerning that is. Please contact us with the name, email, and any payment reference used at checkout so we can locate your order and update you directly. We take situations like this seriously and want to ensure you receive clear information and proper support.
Best regards
Not Aussie at all
Please don’t deceptively call your business Australian kids when you are Hong Kong based.
Unethical behaviour
23 November 2025
Unprompted review
Reply from Australian Kids
Hello Soozie,
Thank you for sharing your concerns. We never intend to mislead anyone, and we’re sorry that our branding gave you that impression. Our products are designed for Australian families, and we aim to be transparent about our operations, including where we are based and how we run our business.
We appreciate you bringing this to our attention, and we will review how we communicate our brand to ensure it is clear and accurate. If you would like to discuss this further, we’re here to help.
Best regards
“Australian Kids” is not an Australian Business
After a week of placing my order with this company I still hadn’t received any shipping advice. I sent a text message to the mobile phone listed asking when my item would be shipped. There was no reply. I rang it and it’s disconnected. I sent an email asking when my goods would be shipped. I’m in Australia. The business is called “Australian Kids” but is based in Hong Kong and shipped from China.
I first received a generic reply and on my second attempt received an email reply in German. I had to use google translate to see what their reply was. It was a vague answer which translated said …
“Thank you for your message.
We can confirm that we have received your order and it will be shipped shortly. The tracking information may not have been updated yet, but please be assured that we are processing your order and will ensure it is shipped in time to meet your desired delivery date.
If you have any further questions or require additional information, please do not hesitate to contact us. Thank you for your patience.”
EDIT: I have been persistent in following up on my order and eventually had several replies back to my emails, each saying thank you for your patience. After tracking showed my order arrived at its destination city Perth WA, but with no further information, I again emailed and was asked several times over a 5 day period to have patience etc etc.
Finally after more than 2 weeks I got a reply stating that the company delivering my order would be SpeedX and it would arrive in the next 2 days. It didn’t. After my order reached Perth WA the tracking stopped and could not be found on SpeedX tracking. It took from the Thursday it arrived in Perth till the following Wednesday but my order was eventually delivered.
The options for customer service for this company are poor and tracking is unreliable and non existent once it reaches the city of destination. I feel had I not been assertive in continuing to follow up I may not have received my order, as has been the experience of other buyers. It shouldn’t be that difficult to be informed of your order’s arrival.
It’s also false advertising from this business to call themselves “Australian Kids” and I will not be ordering from them again. In saying that, the product looks to be as advertised.
17 November 2025
Unprompted review
Reply from Australian Kids
Hello Therese,
Thank you for taking the time to share your experience. I’m very sorry to hear about the lack of shipping updates, the unanswered messages, and the confusing email response you received. I can fully understand your concern, especially with the reply arriving in another language and the business location not matching your expectations.
This isn’t the level of clarity or communication we aim to provide, and I apologise for the frustration this has caused. I would like to look into your order directly so we can confirm its status, ensure the tracking information is correct, and provide a clear explanation of what has happened.
If you can share the email used at checkout or your order details, I’ll investigate this personally and work to give you an accurate update. We want to address this properly and restore confidence in the process.
Thank you again for bringing this to our attention. We appreciate the chance to resolve this with you.
Kind regards
SCAM
SCAM. I ordered a game and it never came even though the tracking stated delivered. The number provided was “not in service” buyer beware !
20 November 2025
Unprompted review
Reply from Australian Kids
Hello Leanne,
Thank you for bringing this to our attention. I’m truly sorry for the frustration this situation has caused. This is absolutely not the experience we want for our customers.
If the tracking shows delivered but you did not receive your order, we will investigate this immediately with the carrier and make sure you are taken care of. The phone number issue is also not acceptable, and we will look into that right away.
Please reach out to us directly with your order number so we can resolve this as quickly as possible. We want to ensure you either receive your game or receive a full refund.
Thank you for giving us the opportunity to make this right.
Best regards
PEEK-A-BOO HOO
I ordered the Peek-A-Boo-Teddy-Interactive Plush Toy. The item I received is far from the product that was advertised on their platform, both in terms of quality, aesthetics, and size.
The advertised picture showed a bear sitting opposite a baby, with both subjects at eye-level, which suggested the bear would be approximately 50 cm in height. The bear in the advertisement also appeared very fluffy and aesthetically appealing.
Unfortunately, the bear I received is much smaller than anticipated and its quality is poor—it looks disheveled and worn.
I reached out to the company for assistance and have not heard from them
15 November 2025
Unprompted review
Reply from Australian Kids
Hello Jo,
Thank you for sharing these details, and I’m very sorry for the disappointment you’ve experienced. The product you described does not match the expectations set by the advertisement, and it’s completely understandable that you’re frustrated—especially after not receiving a response when you reached out.
The difference in size, appearance, and overall quality that you noted is something we take seriously, and we want to look into what went wrong. Please reach out to us with your order number so we can investigate this thoroughly and make sure the issue is properly addressed.
Thank you for bringing this to our attention and giving us the opportunity to follow up.
Best regards
The quality is terrible
The quality is terrible. I doubt the product meet Australia safety standards for kids.
The box came damaged and they refused refund. They offered a discount that was ridiculous.
The advertise as Australia products but they come from China and the return address was in China.
20 November 2025
Unprompted review
Reply from Australian Kids
Hello Sofia,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience, and I understand your frustration. What you’ve described is not the standard we aim to deliver.
Regarding product quality and safety, we take compliance very seriously, including meeting Australian requirements. I’d like to look into this specific item further to ensure it meets all necessary standards.
I’m also sorry the package arrived damaged and that the resolution offered felt inadequate. That is not how we want any issue to be handled. Please allow us the opportunity to review this again and provide a fair solution.
Best regards
Deception & disappointment
Such a deceiving and disappointing experience! I ordered from this business as they claimed to be Australian (as the name suggests) & looked to be a very sweet, boutique-style company. Within a few days of placing my order, I get a dispatch email from China!! The package literally came direct from a Chinese warehouse, to me! I contacted them via email straight away and expressed my concern and disappointment- but no response! After a couple of weeks, no package had arrived and no updates (or reply from the company). I assumed it must’ve been a scam and was left feeling really uneasy. The product eventually arrived and the quality was very poor! I may as well have ordered from temu at a fraction of the cost!
31 October 2025
Unprompted review
Reply from Australian Kids
Hey Alana,
Thank you for your feedback, and I’m genuinely sorry for the experience you had. You’re absolutely right to feel disappointed—our communication, the shipping clarity, and the product quality all fell short of what we aim to deliver.
Receiving a dispatch from China without clear upfront information and not getting a timely reply from us is unacceptable, and we’re reviewing this to ensure it doesn’t happen again.
If you’re willing, please contact us with your order number so we can properly look into this and work toward a fair resolution. Your feedback is important, and we’d like the chance to make things right.
Best regards
Very poor quality so very disappointed…
Very poor quality so very disappointed with the products such a wast of money
20 November 2025
Unprompted review
Reply from Australian Kids
Hello Helen,
Thank you for sharing your feedback. I’m really sorry to hear that the products didn’t meet your expectations. You should never feel that your purchase was a waste of money, and I understand how disappointing that is.
If you’re open to it, please reach out to us with your order details so we can look into this properly and work toward a fair solution. Your satisfaction matters, and we’d like the opportunity to make things right.
Best regards
DON'T BUY FROM HERE!!
Item completely different to advertised images. Purchased the jewellery making set which states over 500 peices and appears to come in a plastic storage box. It arrived in a zip lock plastic bag, was lucky to have 80 peices in it and only a couple of braclets which would limit thr kids from making anything. Their return policy is also completely unreasonable.
19 November 2025
Unprompted review
Reply from Australian Kids
Hello Mel,
Thank you for taking the time to share your experience. I’m very sorry to hear that the jewellery-making set you received did not match the advertised images or description. That’s absolutely not the standard we aim for, and I understand how disappointing it must have been to receive fewer pieces and no storage box, especially when it was intended for kids to enjoy.
We’d like to look into this further to understand what went wrong and make it right for you. Please contact us with your order details so we can review the issue and arrange an appropriate resolution.
Regarding the return policy, your feedback is important. We’re currently reviewing our policies to ensure they’re fair, clear, and customer-friendly, and your comments will be taken into account.
Thank you again for bringing this to our attention. We hope to have the chance to resolve this for you.
Kind regards
Have I been scammed
After reading the reviews I'm now worried about my purchase I'm worried I've been scammed esp after sending an email asking for my purchase to be cancelled and no reply
Edited: I originally only have this site 1 star due to reviews I'd read and because the parcel I ordered hadn't been delivered it has since been delivered to my granddaughter for my greatgrandson from the picture I sent it looks good only downfall is the delivery time and they are not an Australian company
15 November 2025
Unprompted review
Reply from Australian Kids
Hello Debbs,
Thank you for sharing your concerns, and I’m truly sorry for the worry this experience has caused. I understand how frustrating it is to feel unsure about a purchase, especially when you're waiting on a response.
Please know that we would never want you to feel misled or ignored. Email response times can vary depending on volume, but your cancellation request will absolutely be looked into. If you haven’t already, feel free to resend your message or provide your order details so we can locate it quickly and make sure everything is handled for you.
Your peace of mind is important to us, and we’re here to help resolve this for you as soon as possible.
Best regards
False advertising from a Hong Kong based company
Purchased "Jewellery Play Stones for Kids" for my daughter for Christmas. For $30 I was expecting them to be presented in a neat plastic tub, with some pictures as instructions. Instead they come in a plastic resealable bag - with small images but no details in English. There are no headbands despite being in the images and not all the letters are there.
Basically cheap plastic stuff.
Found these reviews after I purchased. The company is NOT a small business from Melbourne - the address is Hong Kong. I've asked for a refund but I'm not expecting anything based on others experiences.
Don't order from them.
17 November 2025
Unprompted review
Reply from Australian Kids
Hello Jess,
Thank you for taking the time to share your experience, and I’m genuinely sorry that the product you received fell so far short of what you expected. Your disappointment is completely understandable, especially when the presentation, contents, and product information did not match what was shown.
The issues you’ve mentioned — missing items, unclear instructions, and the overall quality — are absolutely not the standard we aim to deliver. We also understand your concern regarding the business location and the confusion that caused. You should always feel confident and informed when making a purchase.
Regarding your refund request, I’m sorry you’ve been left feeling uncertain. Please know that we want to make this right for you. If you can share your order details with our support team again, we’ll make sure your request is properly reviewed and addressed as quickly as possible.
Thank you for bringing this to our attention. Your feedback helps us improve, and we appreciate the chance to resolve this for you.
Kind regards
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