I ordered a casting kit at the beginning of February that never arrived. The tracking is labelled ‘exception’ but hasn’t been updated since the 1st of March. I get that things happen, but I have reach... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The packaging of an item intended as a gift was so badly damaged it could not be given. The feedback forms do not work. Extremely disappointing! I feel cheated - the company is called Australian kids... See more
Company replied
I received advice of delivery from the courier for this company. Nothing was delivered and POD photos were fake. Australian Kids and iMile (courier) both "investigated" for weeks. No parcel was ever d... See more
Company replied
I recived hoods 2 illuminous led drawing boards.. one works and one doesn’t.. I have send two emails and no reply ..I would like to send back but no Australian address or get a refund . So sadly no co... See more
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1.2
Bad
260 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Do your homework...
I was initially interested in purchasing from this company, especially because it appeared to be an Australian-based business. However, after looking more closely, I discovered that the company is actually based in Hong Kong. This was disappointing, as the branding and presentation strongly suggested a local Australian operation, which influenced my trust and expectations.
I also checked the reviews on Trustpilot and found a number of negative experiences shared by other customers. Reading those reviews ultimately persuaded me not to go ahead with my purchase. Transparency about the business location and clearer communication would have made a big difference.
At this stage, based on what I’ve found, I’ve decided not to buy from this company.
17 November 2025
Unprompted review
Reply from Australian Kids
Hello Karla,
Thank you for taking the time to share your thoughts so openly. I understand how important transparency is when choosing where to shop, and I’m sorry that the way our business was presented left you feeling misled. Your trust matters, and we never want anyone to feel uncertain about who they’re purchasing from.
We appreciate you taking a closer look before making a decision, and we understand why the discrepancy in business location—and the reviews you found—led you to reconsider. Clearer communication on our part would have made a meaningful difference, and your feedback is a reminder of how important that clarity is.
While we’re disappointed to lose the chance to serve you, we genuinely appreciate your honesty. It helps us improve how we present ourselves and how we communicate with future customers. If you ever have further questions or need clarification, we’re here to help.
Kind regards
Cheap toys, Chinese NOT Australian
Got a spinning toy as a gift- Cheap, comes from a package from China - no instructions or tags attached.
HAZARDS - small parts that baby can SWALLOW.
Probably buy for 50 cents and sell for $20!!! Disgusting and not an ‘Australian’ company like claimed. I will be going to the ACCC to get this company removed!!!! Ripping off Australian families.
14 November 2025
Unprompted review
Reply from Australian Kids
Hello Cara,
Thank you for taking the time to share your concerns, and I’m truly sorry for the frustration and alarm this experience has caused. Receiving a gift that feels unsafe or misleading is incredibly disappointing, and I completely understand why you’re upset.
We take feedback about safety very seriously. Products intended for young children should always include clear labeling, age guidance, and proper packaging, and it’s concerning to hear that this was not reflected in what you received. Your comments about small parts and missing information will be reviewed so we can address this promptly with our supplier.
Thank you again for bringing this to our attention. Your feedback helps us improve and ensures safer, clearer experiences for all customers.
Kind regards
It's 2 weeks and still have not…
It's 2 weeks and still have not recieved my order. Now when looking into to it I feel it's false advertising. You call it Australian kids so I stupidly assumed it was Australian. But the address is Hong Kong. How is that Australian?
Not happy with the false advertising. Hope when my items finally arrive they are what I was expecting.
3 November 2025
Unprompted review
Reply from Australian Kids
Hello Joy,
Thank you for your feedback, and I’m sorry to hear your order still hasn’t arrived. I understand how frustrating that delay can be. I also appreciate you sharing your concerns about how the product was presented, and we’ll review this to ensure it’s clearer for customers. I hope your items arrive soon and are exactly what you were expecting.
Best regards
Phone has been disconnected
Phone has been disconnected, tried to contact as no order received email from them therefore no tracking number . Money has been taken from account a week ago but no communication from this company. Avoid at all costs!!!
7 November 2025
Unprompted review
Reply from Australian Kids
Hello Noni,
Thank you for sharing your experience, and I’m sorry for the worry and inconvenience this has caused. Not receiving an order confirmation or tracking details is extremely frustrating, and the issue with the phone line only adds to that. Your feedback is taken seriously, and we’re looking into what went wrong so it doesn’t happen again.
Best regards
False advertising, at best. Despicable use of AI
I have the same type of complaint ts as most of the other one-star reviews here, but in particular, the advertising is beyond deceptive and should probably be actionable under Australian consumer law. The item I purchased is probably one-third the size shown in what is most likely AI manipulated imagery on the company’s website.The toy looks more like a trinket!
I also suspect that most, if not all, the glowing reviews in the company’s website are AI generated given the perfect spelling, grammar,etc in all of them, as well as the total absence of any negative comments by reviewers there. More false advertising. I imagine the replies from the company to reviews on Trustpilot are a further AI ruse. Dreadful company and product!
15 November 2025
Unprompted review
Reply from Australian Kids
Hey Jon,
Thank you for taking the time to share such a detailed review. I’m truly sorry that your experience has left you feeling misled and disappointed. What you’re describing is the opposite of what we want for any customer, and I understand how frustrating it must be to receive something that doesn’t match your expectations.
We take concerns about product representation seriously, including image accuracy and sizing clarity. I will be raising your feedback internally so we can review how this item is presented and ensure that it aligns with Australian consumer law and our own quality standards.
Regarding the reviews on our website, I understand why you’d question them based on your experience. If our moderation or display processes have given a different impression, that’s something we need to look at more closely.
Thank you again for bringing this to our attention. Your feedback helps us improve.
Kind regards
Scam
Nothing was received, no reply. Police should investigate this site.
14 November 2025
Unprompted review
Reply from Australian Kids
Hello Ben,
Thank you for sharing your feedback. We’re truly sorry to hear that you haven’t received your order and that you felt there was no response from us. This is absolutely not the experience we aim to provide.
Please know that we take concerns like this very seriously. We’d appreciate the opportunity to look into your case directly, confirm what happened, and resolve the issue as quickly as possible. If you can contact us with your order number or any related details, we’ll investigate immediately and provide you with a clear update.
Thank you for giving us the chance to address this.
Kind regards
Agree with every other review
Agree with every other review. This company appears Australian but items shipped direct from China. I purchased the Marble Watercolour Play and paid $35 with shipping, looked like something you’d pay $5 for at Cheap as Chips. Not only that I purchased two items and no doubt when the other one arrives, it’ll also be rubbish.
13 November 2025
Unprompted review
Reply from Australian Kids
Hello Cheryl,
Thank you for taking the time to share your experience. We’re sorry to hear that the product and shipping process didn’t meet your expectations.
We understand how important transparency is, and we regret if this wasn’t clear at the time of purchase. We also never want any customer to feel that the value or quality of their items doesn’t match what they paid.
We’d appreciate the chance to make this right. If you could reach out to us with your order details, we can look into the issue with both items and discuss a suitable resolution.
Thank you for bringing this to our attention.
Kind regards
Bought 3 pack of spinning toys for…
Bought 3 pack of spinning toys for grandson, nearly 12 months old, toys feel and look cheap and could well be dangerous as swallowing hazard, would rather have donated $25 to charity as I am going to put them in the bin. Would like a refund but I wouldn’t hold my breath
13 November 2025
Unprompted review
Reply from Australian Kids
Hello John,
Thank you for letting us know about your experience, and I’m genuinely sorry to hear about your concerns with the toys you received.
Safety is extremely important to us, and we take any report of a potential hazard very seriously. We never want a customer to feel uncomfortable using a product, especially one intended for a child. We’d like to look into this immediately and ensure the issue is properly addressed.
Please contact us with your order details so we can arrange a refund and review the product with our team. We appreciate you bringing this to our attention and giving us the opportunity to make things right.
Kind regards
Not quite a scam, but seriously dodgy.
This site tries to pass off inferior products by using misleading advertising. Furthermore, it is not an Australian site but is based in Hong Kong, it sources its products in China (probably via Temu) and then ship them to you in Australia using 'micro express', a courier with a Trustpilot review rating even lower than this company.
My specific experience was that I ordered a children's book the advertising for which showed a child next to a hardcover book with the same title that I ordered playing with cardboard shapes which would have also been part of the purchase. What I got was a set off loose-leaf pages and some pieces of string.
When queried, the response was that there was no issues and that this is a "new cross-border product" that presumably replaced the old. The old product is still being advertised. Further investigation showed that the "new cross-border product" was actually available on Temu for $4.39 while I paid $29.99 for the package I ordered the advertising for which implied I was getting a hardcover book as well.
Oh, and if you bother to read through the glowing reviews on their website you will probably conclude, as I did, that they are all fake. They are all 1-2 sentences long and repeat the same things using slightly different phrases.
12 November 2025
Unprompted review
Reply from Australian Kids
Hello Peter,
Thank you for taking the time to share such a detailed account of your experience. I’m very sorry to hear that the product you received did not match what you believed you were purchasing, and that our response to your initial query left you feeling dismissed. That is not the experience we want for any customer.
We understand how frustrating it is when advertising appears inconsistent with what arrives, and we take concerns about product accuracy and presentation extremely seriously. We will review the listing you referenced to ensure that the description and imagery accurately reflect the product being sent.
We would genuinely like the chance to investigate your order properly and work toward a resolution, whether that involves a refund or another suitable outcome. If you are willing, please contact us at [your support email] with your order details so we can address this directly.
Thank you again for bringing this to our attention. Your feedback helps us identify where our processes need to be better.
Kind regards
Complete rubbish!
Complete rubbish!! Ordered the balance game, took weeks to come & then found it was coming from China. It turned up today & is now in the bin as wouldn’t fit together properly. I’ve learned a lesson, really need to do more research.
13 November 2025
Unprompted review
Reply from Australian Kids
Hello Nancy,
Thank you for sharing your experience, and I’m really sorry to hear how disappointed you were with your order.
Waiting weeks for a product only to find it doesn’t assemble properly is incredibly frustrating, and it’s certainly not the standard we want to deliver. We also understand how important it is for customers to know where their items are coming from, and we regret if this wasn’t made clear at the time of purchase.
We’d like the opportunity to make this right. If you’re open to it, please reach out to us with your order details so we can investigate and arrange an appropriate resolution.
Thank you for bringing this to our attention.
Kind regards
This company should be banned
This company should be banned. Cheap Chinese made toys at over priced prices and all instructions are in Chinese. Do not support the shonky company, posing as an Australian company. Total crap!!!!!
11 November 2025
Unprompted review
Reply from Australian Kids
Hey James,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. We take comments like this seriously, as we aim to be completely transparent about our products and where they come from.
If you’d like to share your order details with us, we’d like to make this right and address any issues directly.
Kind regards
DON'T BE FOOLED
DON'T BE FOOLED - THIS COMPANY IS NOT AUSTRALIAN - IT IS BASED IN CHINA AND SUPPLIES FROM CHINA.
Even though I was disappointed in the product I purchased, as I found the puzzles to be much smaller than they look in the photo and each puzzle was similar and too easy to solve, I was more disappointed in the way they market themselves as an Australian Company.
Their website gave the impression they are a Melbourne based company, which encouraged me to purchase from them. However, despite the way they market themselves, I did not necessarily think the products were made here. It wasn’t till after I had placed the order and received notification on the very long lead time on delivery that I did research and found their office address is in Hong Kong. On top of that PayPal charged me an additional foreign exchange fee..
As a company owner who keeps all the stock of their locally designed Chinese made products in Australia and is upfront with that information, I find what they are doing is abhorrent.
10 November 2025
Unprompted review
Reply from Australian Kids
Hey Janet,
Thank you for taking the time to share your feedback. We’re really sorry to hear that your experience didn’t meet expectations and appreciate you letting us know about your concerns.
We’re disappointed to learn that the puzzles were smaller and easier than you anticipated. Your comments have been passed on to our product team so we can review how we present our items and ensure our descriptions and images more accurately reflect what customers receive.
We also appreciate your thoughts on how we communicate our business details. We take transparency seriously and are reviewing our website to make sure all information about our operations and order process is as clear as possible.
Thank you again for your honesty—it helps us identify where we can improve both our products and communication.
Kind regards
I was sent the wrong order
After contacting Australian kids many times about receiving the wrong order with no response.
I put a negative review on Trustpilot.
Straight away they got back saying how sorry they were and would sort it out.
What a lot of lies. They only said that to make themselves look good on Trustpilot.
They have not contacted me or sent me the right order.
Do not buy from them. They are not trustworthy.
They are not an Australian Company. They are based in China.
Please read reviews on this company before buying from them
6 November 2025
Unprompted review
Reply from Australian Kids
Hey Noela,
We’re really sorry to hear about your experience and that you received the wrong order. That’s absolutely not the level of service we aim to provide.
We completely understand your frustration, especially if you’ve already tried reaching out without a response. Please know that we take this seriously and want to make things right as quickly as possible. Could you please contact us again with your order number and a brief description of what you received? Our team will prioritise your case and ensure the correct item is sent or a suitable resolution is provided.
Thank you for bringing this to our attention — your feedback helps us improve how we support our customers.
Kind regards
DO NOT BUY FROM THIS COMPANY THEY ARE NOT AUSTRALIAN
I placed an order and received a confirmation email. Then two weeks after placing an order I received an email asking for a review of the product I'd ordered but had not received. I emailed the company to be told they would contact the logistics team and get back to me immediately. Yep nothing was heard. Sent another email today cancelling my order only too be told it had been shipped!!! I told them again I had cancelled my order only to be informed an order can't be cancelled during shipping but I can return it for a refund!!!! Don't buy anything from them. I was sucked in thinking it was an Australian company but I should have done my research properly. Lesson learned but be warned DO NOT BUY FROM THIS COMPANY THEY ARE A RIPOFF and tell everyone you can DO NOT BUY FROM THIS COMPANY !!!!!
16 October 2025
Unprompted review
Reply from Australian Kids
Hey Maree,
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration and confusion surrounding your order — this certainly isn’t the experience we want our customers to have.
It sounds like there were several communication issues and delays in getting clear updates on your order status, and we sincerely apologise for that. Once an order has been dispatched, we’re unable to cancel it mid-shipment, but you’re absolutely right — you should have received more timely updates and support throughout the process.
We’d really like to make things right for you. Please reach out to us with your order number so our team can assist you directly with your return and refund.
We appreciate your feedback — it helps us identify where we need to improve our communication and service.
Kind regards
Just don't
I wish had looked deeper into reviews for the company before purchasing the baby lounger because it just wasn't worth it.
The company is based in Hong Kong and products ship from China which is why the postage takes so long.
The sales are fake and the lounger I received was not to the quality of the review pictures on the product page which I expect are taken from another company or also just fake. They also claim it will help with reflux but there is nothing about this specific product that will help because it is so flat and lacks any real cushioning that it doesn't do anything. The puffiness of only the foot part is likely to make it worse.
I've now wasted $30 and have to find a new product any way. 0 Stars, down right dodgy.
6 November 2025
Unprompted review
Reply from Australian Kids
Hey sairzsays,
Thank you for taking the time to share your feedback. We’re sorry to hear that the baby lounger didn’t meet your expectations. We take your comments seriously and will be reviewing your concerns about product quality and presentation to ensure our listings accurately reflect what customers receive. Our aim is always to provide a positive experience, and we appreciate you bringing these issues to our attention so we can continue to improve.
Kind regards
Rubbish scam site
Got confirmation of order then poor updates on pack location. I am in tropical North Queensland and package said to have been successfully delivered to Jurien bay in Western Australia some 4000 plus klms away. A Chinese rip-off site. BEWARE.
27 September 2025
Unprompted review
Reply from Australian Kids
Hey Kim,
Thank you for taking the time to share your feedback. I’m really sorry to hear about the confusion and frustration with your order and delivery. That definitely shouldn’t have happened, and I completely understand your concern.
Please know that we are not a scam or rip-off site, and we take issues like this very seriously. It sounds like there may have been an error with the courier’s tracking information or delivery details. If you could reach out to our support team with your order number, we’ll investigate this immediately and work on getting it resolved or arranging a replacement/refund as needed.
We appreciate you bringing this to our attention and giving us the opportunity to make things right.
Best regards
SCAM COMPANY DONT BUY FROM THEM - product comes from china not Australia. Fake company based in Hong Kong. Nothing to do with Aussie Kids
SCAM SCAM SCAM! Don’t buy from them!!!
I bought a baby lounger for my granddaughter. The pics on their website are Ai generated. The product I received is a cheap Chinese imitation. It’s absolute rubbish and not supportive at all! They pretend to be Australian, but office is based in Hong Kong and cheap crap is dropshipped from china.
To get a refund you have to return to china which will cost more than I paid. They offered 30% refund without return - which will probably be a credit for their crap store. Never again. I’m going to post this all over Facebook to warn others. Should be illegal! Don’t waste your time or money.
I’m so upset I’ve got a flimsy piece of rubbish I wouldn’t even give to my cat to use and wasted my money
2 November 2025
Unprompted review
Reply from Australian Kids
Hey Karyn,
We’re really sorry to hear about your experience — that’s definitely not the standard we aim for. We completely understand how disappointing it must be to receive something that doesn’t match your expectations.
We’d like to look into this for you and make things right. Could you please reach out to us directly with your order details? Our team will review your case and see what can be done to resolve this fairly.
We also take your feedback about product quality and transparency seriously, and we’re already reviewing this issue internally to ensure our listings and processes meet the expectations our customers deserve.
Thank you for bringing this to our attention — your experience helps us improve.
Warm regards
Cheap in quality and presentation
Was definitely not what I expected. Terrible quality, terrible packaging, very cheap looking in every way.
I also thought it was an Australian Co. I should have looked more closely. Spent $70 on what I could have spent much less
Do not buy from them!
1 November 2025
Unprompted review
Reply from Australian Kids
Hello Louise,
We’re really sorry to hear that your experience didn’t meet your expectations. We understand how frustrating it must feel to be disappointed with both the quality and presentation of your order.
Please know that we take feedback like this seriously. If you could contact us directly with your order details, we’d like the opportunity to review your case and see how we can make this right for you.
We also appreciate your comments about our branding and packaging — they’ve been shared with our team so we can improve clarity and quality moving forward.
Thank you for taking the time to share your experience.
Kind regards
Beware - not an Australian company!
Don't be fooled (as I was). This is not an Australian company, despite their name. My order, which took over three weeks to arrive, was shipped from China.
The product itself is of so-so quality, and not a matching set as shown in the advertising pic.
Definitely not recommended - it's what I'd expect to buy at a $2 shop.
30 October 2025
Unprompted review
Reply from Australian Kids
Hey Melinda,
We’re really sorry to hear that your experience wasn’t what you expected. We understand how disappointing it is when a product and its delivery don’t match what was advertised.
While some of our products are shipped from our international partners to help keep prices fair, we always aim to be transparent about this and to ensure quality remains consistent. Your feedback shows us we need to do better in communicating that clearly.
If you could please get in touch with us with your order details, we’d like to look into this further and see how we can make things right.
Thank you for taking the time to share your experience — it helps us improve.
Kind regards
Poorly packaged… received damaged
Poorly packaged… received damaged. Incomplete and in pieces. Photos taken and complaint sent to company. No joy. Beware.
24 October 2025
Unprompted review
Reply from Australian Kids
Hello Cara,
We’re really sorry to hear that your order arrived damaged and incomplete. That’s absolutely not the experience we want for our customers, and we understand how disappointing and frustrating that must be.
We’ve located your previous message and our team is reviewing it again to ensure it’s properly resolved. We’ll be in touch shortly to provide an update and make things right.
Thank you for your patience and for letting us know about this — your feedback helps us improve both our packaging and our service.
Warm regards
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