I ordered a casting kit at the beginning of February that never arrived. The tracking is labelled ‘exception’ but hasn’t been updated since the 1st of March. I get that things happen, but I have reach... See more
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The packaging of an item intended as a gift was so badly damaged it could not be given. The feedback forms do not work. Extremely disappointing! I feel cheated - the company is called Australian kids... See more
Company replied
I received advice of delivery from the courier for this company. Nothing was delivered and POD photos were fake. Australian Kids and iMile (courier) both "investigated" for weeks. No parcel was ever d... See more
Company replied
I recived hoods 2 illuminous led drawing boards.. one works and one doesn’t.. I have send two emails and no reply ..I would like to send back but no Australian address or get a refund . So sadly no co... See more
1.2
Bad
259 reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
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Ripped off
I bought two night lights from Australian Kids thinking it was Australia Based. It was going to be for two kiddies for Xmas. I decided to keep one for my grandchildren when they came over. So, I opened it up yesterday. The light ok, the projector does not go all over the walls like it shows in their videos. They advertise calm music no button for that. I have asked to return for a full refund. No email as yet. I paid $84.85 for the two lights a significant amount to pay.
8 December 2025
Unprompted review
Reply from Australian Kids
Hello Lyn,
Thank you for sharing your experience. I’m sorry to hear the night lights didn’t match what you expected, especially after planning them as gifts. Your comments about the projector coverage and the missing music feature are important, and we’ll make sure this feedback is reviewed.
I also apologize that you haven’t received a response yet. You should always be able to reach us, and I understand how frustrating this delay must feel. Please feel free to share any additional details you’d like us to look into, and I’ll make sure your concerns are addressed.
Best regards
Worst company to deal with
Worst company to deal with. Orders not fulfilled. Payment made. No reply to emails.
15 November 2025
Unprompted review
Reply from Australian Kids
Hello Lynelle,
Thank you for sharing your feedback. I’m sorry to hear about the issues with your order and the lack of communication. You should never be left without updates after making a purchase, and I understand how frustrating this experience has been for you.
Your concerns are important, and I appreciate you bringing them to our attention. If there are any details you’d like me to check or pass on, I’m here to help.
Best regards
STEER CLEAR... They need minus stars.
They need minus stars..
Wish I read these reviews before buying the paint mat, its not even the size of a tea towel, the paint pens don't even open to add the water, and only one stencil not two... Using AUSTRALIAN name but all packaging is Chinese...
SCAM WRITTEN ALL OVER IT AND I FELL FOR IT....
I have requested return/refund , but they are very slow replying, if you even get a reply..
Update:16/12/25 even tho the pens at faulty all I got was they can be returned at MY expense and they'll give me 30% off even tho the mat clearly shows a child sitting on the floor using it and it's past both knees, and neither pen works compared to what you receive which is t/towel/place mat size... False advertising on every level... It is NOT Australian made as they lead you to believe, Chinese 💩and not another word about refund or where to return it to... They could at least send replacement working pens but no NOTHING because I doubt they even work..
25 November 2025
Unprompted review
Reply from Australian Kids
Hello Nanny,
Thank you for taking the time to share your experience. I’m sorry to hear the paint mat and accessories didn’t match what you expected, and I understand how disappointing it is when a product feels smaller or less complete than advertised. Your feedback about the pens, stencil, and packaging is important, and we’ll be reviewing this with the team.
I also apologize for the slow response to your return request. You should never be left waiting for an update, and I understand your frustration. If there’s any further detail you’d like me to pass on or check, I’m here to help.
Best regards
A scam site
A scam site. Not Australian at all. Based in Hong Kong. So toys that are cheaply made are sold at expensive prices. Very overinflated prices. Toy doesn't even work. Doesn't light up a advertised. Kicking myself for not researching them beforehand. So warning to you all. Research them and look for same toys that are priced much cheaper elsewhere.
28 November 2025
Unprompted review
Reply from Australian Kids
Hello Lisa,
We’re very sorry to hear about your experience and the issues you’ve faced with your order. Receiving a product that doesn’t function as expected is understandably frustrating, especially when it was intended as a gift.
We take feedback about product performance, pricing, and customer expectations seriously, and we regret that we fell short in your case. Your comments have been shared with our team to help improve quality control and product descriptions.
If you haven’t already, please contact our customer support team with your order details so we can review your case and assist in finding a resolution.
Kind regards
Beware
Beware, damaged during delivery. Purchased 3 of these kits for Xmas presents. All three boxes were squashed, ripped, and dented. The company have offered 30% refund, or 100% only if I pay for postage of items returned. Please beware buyers.
6 December 2025
Unprompted review
Reply from Australian Kids
Hello M,
Thank you for taking the time to share your experience. I’m truly sorry to hear that the kits arrived in such poor condition, especially when they were meant to be gifts. That’s not the experience we want for anyone, and I understand how frustrating and disappointing this must have been.
Your feedback is important, and we’re reviewing what happened so we can prevent similar issues in the future. If there’s anything further you’d like us to look into, please feel free to reach out so we can help make this right.
Thank you again for bringing this to our attention.
Best regards
This website can NOT be trusted
This website can NOT be trusted. Nothing about it is “Australian”.. clearly they see Aussies as an easy target. The item I ordered from them was pictured and described as “safe for babies”.. the item I received was the size of a golf ball.. and definitely, without doubt, not a safe toy for babies… I was scammed. The website offers you the opportunity to leave a review which I did write.. however my negative feedback was never published. This website is a SCAM. I don’t believe the reviews on the products are to be trusted either.
Don’t waste your money (like I did)..
poorly packed, arrived in damaged packaging.. promoted as a bath toy, does not float. Product size doesn’t match the promoted images.
9 November 2025
Unprompted review
Reply from Australian Kids
Hello Diane,
Thank you for sharing your experience. I’m very sorry to hear that the product didn’t match the description and arrived in poor condition. Your concerns are completely understandable, and this isn’t the experience we want for our customers.
We’re reviewing what happened to prevent this in the future, and we’re here to look into it further if you’d like to reach out to our support team.
Thank you for bringing this to our attention.
Best regards
This company is a SCAM!!
This company is a SCAM!!! When you try contacting them on the email they give you, it bounces right back. No address given.... everything is in Chinese language. Rubbish quality. So much for "Australian Kids" they are trying to come across as "Australian"
ABSOLUTE SCAM - STAY CLEAR!
5 December 2025
Unprompted review
Reply from Australian Kids
Hello Lilly,
Thank you for sharing your feedback. I’m sorry to hear about the difficulties you encountered and the frustration this has caused. Your concerns about communication, product quality, and the overall experience are completely understandable, and this is not the impression we want anyone to have.
We’re reviewing the issues you’ve raised so we can address them properly. If you’re willing, please try reaching out through our support form so we can look into this further and assist you directly.
Thank you for bringing this to our attention.
Best regards
DO NOT GIVE THEM YOUR MONEY - NO GOODS WILL BE SUPPLIED
This is the worst Company I have ever had to deal with. False Terms of Trade.
- Incorrect labelling resulted in Australia Post returning goods to Sender. AK take no responsibility for their error.
- No refund given
- Breaching Office of Fair Trading regulations
- Told to "please be patient" in email correspondence when checking up on status of refund after 60 days of non receipt of goods-
- NOT AUSTRALIAN
-Phone number not real
5 October 2025
Unprompted review
Reply from Australian Kids
Hello Kelli,
Thank you for taking the time to share your experience. I’m very sorry to hear about the issues you’ve described, including the labelling problem, communication concerns, and the overall frustration this has caused. This is not the experience we want for anyone, and your feedback is taken seriously.
We’re reviewing the situation you’ve outlined so we can address the concerns raised and improve our processes. If you’re open to it, please reach out through our support form so we can look into your case in more detail.
Thank you for bringing this to our attention.
Best regards
I ordered two items from Australian…
I ordered two items from Australian Kids. Shipping was approximately two weeks which I knew since I could see delivery was international. The products arrived in a satchel and as such the product packaging boxes were crushed which was disappointing. I'm providing a 4 star review however because of the customer service. When contacting Australian Kids, they responded within 24 hours with acknowledgement and solution (partial refund) which I was satisfied with given the low cost of product. Despite needing to do more to protect orders from likely damage in transit, I would consider shopping with them again.
3 November 2025
Unprompted review
Reply from Australian Kids
Hello Shane,
Thank you for sharing your experience and for giving us the chance to make things right. I’m glad to hear our team was able to respond quickly and offer a solution you were satisfied with, though I’m sorry the packaging didn’t hold up during delivery.
Your feedback about transit protection is appreciated, and we’re reviewing ways to improve this so future orders arrive in better condition. We’re grateful for your understanding and for considering shopping with us again.
Thank you again for your thoughtful review.
Best regards
This business is a scam
So very disappointed. Received my order today and very dodgy company. Items were cheap rubbish. I bought light up bath dinosaurs expecting a set different dinosaurs and different colours as shown in pictures. Was advertised half price from $40 to $20 and received one tiny dinosaur worth a couple of dollars. Absolute rubbish. The car I ordered was on sale from $80 to $40 and worth about $5 in a broken box. This company should be reported as a scam. 6 dinosaur pack on Amazon Australia is $20, they are selling 1 tiny dinosaur for $20. I feel embarrassed I got scammed. Temu selling the same car for $4.77 that I paid $40 for.
4 December 2025
Unprompted review
Reply from Australian Kids
Hello Julianne,
Thank you for sharing your experience. I’m truly sorry to hear how disappointed you were with your order, especially when the items didn’t match the expectations set by the product images and descriptions. Receiving something that feels lower in value or misrepresented is incredibly frustrating, and I understand why you feel let down.
Your feedback is important, and we’re reviewing the issues you’ve raised so we can address them properly and improve the accuracy of our product listings. If you’re open to it, please reach out through our support form so we can look into your order in more detail and assist you further.
Thank you for bringing this to our attention.
Best regards
Total Rip Off
I received advice of delivery from the courier for this company. Nothing was delivered and POD photos were fake. Australian Kids and iMile (courier) both "investigated" for weeks. No parcel was ever delivered. No refund for purchase. Just email after email after email with excuses and more lies. DO NOT TRUST THIS SITE. Adding on 18 December in response to their reply. Needless to say I've received NOTHING. Glad they "appreciate the opportunity" to make things right! Hilarious.
3 December 2025
Unprompted review
Reply from Australian Kids
Hello Lindy,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about the experience you’ve described, and I understand how frustrating it must have been to deal with ongoing delays, unclear communication, and ultimately not receiving your order.
This is not the standard of service we aim to provide, and I apologise for the inconvenience and disappointment caused. I will investigate the matter directly and work toward a clear and fair resolution, including the status of your refund.
Thank you again for bringing this to our attention. We appreciate the opportunity to make this right.
Kind regards
I am sorry I did not read the reviews…
I am sorry I did not read the reviews on the company before purchasing two items. The items are cheap and terrible quality. DO NOT BUY FROM THE COMPANY. They are not an Australian company and they cheap junk at absorbent prices.
3 December 2025
Unprompted review
Reply from Australian Kids
Hello Allan,
Thank you for sharing your feedback. I’m sorry to hear that the items you received did not meet your expectations and that the quality fell short of what you were hoping for. We never want our customers to feel disappointed with their purchase, and I apologise for the frustration this has caused.
We would like the opportunity to look into this for you and see what we can do to help. If you can provide your order number and any photos of the items you received, we can review the situation and discuss possible solutions.
Thank you again for bringing this to our attention. Your feedback helps us improve, and we’d like the chance to resolve this matter for you.
Kind regards
1 star is too generous
1 star is too generous. Horrible cheap looking products, that they dont even care to transport safely. Items arrived damaged (but ended up being pretty crap anyway)
Also not anything to do with Australia,
3 December 2025
Unprompted review
Reply from Australian Kids
Hello Samantha,
Thank you for taking the time to share your experience. I’m very sorry to hear that your order arrived damaged and that the quality of the products was disappointing. This is not the experience we want for any of our customers, and I understand your frustration.
We take concerns about product quality and packaging seriously, and we would like the chance to review what happened with your order. If you can provide your order number and photos of the damaged items, we can investigate this further and work toward a resolution.
Thank you again for bringing this to our attention. We appreciate the opportunity to make this right.
Kind regards
Dont purchase, save your money
Never received a order confirmation email, when i tried to contact the company, they asked for my order number....stated i didnt have one as i never recieved confimation- payment was taken.
Meanwhile goods arrived, damaged packaging, instructions for toys are in chinese.
Mis leading description of items, no customer service and NOT australian company.
3 December 2025
Unprompted review
Reply from Australian Kids
Hello Shannan,
Thank you for sharing your experience. I’m sorry to hear about the issues you faced — not receiving an order confirmation, difficulty reaching support, and then receiving products with damaged packaging and instructions that didn’t match your expectations. I understand how frustrating and concerning that would be.
This is not the level of service or clarity we aim to provide, and I apologise for the inconvenience this caused. I’d like to look into your order so we can address both the confirmation issue and the concerns with the products you received. If you can share the email used at checkout and any photos of the items and packaging, we’ll investigate this promptly and work toward a proper resolution.
Thank you for bringing these issues to our attention. We appreciate the chance to make things right.
Kind regards
Wish I had read reviews
Wish I had read reviews! Lesson learnt - claiming for NDIS and unable to get an invoice
17 November 2025
Unprompted review
Reply from Australian Kids
Hello Laura,
Thank you for letting us know about your experience. I’m sorry to hear that you’re having trouble obtaining an invoice, especially when you need it for an NDIS claim. I understand how important proper documentation is, and I apologise for the inconvenience this has caused.
If you can provide the email used at checkout and any details you do have regarding the order, we can locate it on our end and arrange for an invoice to be issued. We’re here to help resolve this as quickly as possible.
Thank you for bringing this to our attention — we appreciate the chance to assist you.
Kind regards
You only get 1 dinosaur when you get the light up dinosaur bath toy.
I am bitterly disappointed with my order today.
I ordered the light up dinosaur bath toys reduced from $39.95 to $19.95 thinking I was getting a set. I thought my grandson would love this for Xmas. However this price was for a single dinosaurs. All the pictures advertising this product has kids playing with multiple. I was sad to receive only 1 today.
2 December 2025
Unprompted review
Reply from Australian Kids
Hello Jackie,
Thank you for sharing your feedback. I’m sorry to hear that the product didn’t meet your expectations. The listing does indicate that the price is for a single dinosaur, but I understand how the images could have caused some confusion, and we’ll review them to make this clearer.
Thank you for bringing this to our attention.
Best regards
What a waste of money
What a waste of money. I paid $20 for something that should cost $2.00.
Postage took forever too.
Never again
2 December 2025
Unprompted review
Reply from Australian Kids
Hello Cheryl,
Thank you for sharing your feedback. I’m sorry to hear that the product and delivery didn’t meet your expectations. We understand how frustrating that can be, and we’ll review both our pricing and shipping times to improve the experience for our customers.
Thank you for letting us know.
Best regards
Peep-Po Teddy -appalling quality
Peep-Po Teddy -appalling quality, best described as cheap and nasty! Shipped from China. Not fit for purpose and I doubt it would meet safety regulations. Absolute rip off and a scam.
1 December 2025
Unprompted review
Reply from Australian Kids
Hello Debbie,
Thank you for your feedback. I’m sorry to hear that the teddy didn’t meet your expectations. We take concerns about quality and safety seriously and will review this product with our team.
Thank you for bringing this to our attention.
Best regards
1 star is too generous for this…
1 star is too generous for this company. Firstly the phone number on their website is not connected. Secondly the photo on their website vs what I received is just a printout of the item. I wish I could add photos here.
I would like a full refund on my order and i am not paying to send back a photo copy of the item for the refund.
I'm embarrassed that I fell for this business.
My order number is: ORDER AK-AU65664
1 December 2025
Unprompted review
Reply from Australian Kids
Hello Patricia,
Thank you for reaching out and sharing your concerns. I’m very sorry to hear about your experience and that the item you received didn’t match your expectations. That’s not the experience we want for our customers.
Please contact our support team with your order number so they can review this for you and assist further. We appreciate you bringing this to our attention.
Best regards
NOT AN AUSTRALIAN COMPANY
Incredibly disappointing to realise that these items were cheap rubbish from
China arriving in a little plastic bag, where the colours of my items were all wrong and the packaging of the toys were damaged. The quality was disgusting - similar to temu and shein but not at those prices!!!
Return shipping is not included as advertised, they will just offer you a 30% refund. Reading their websites mislead me to believe they’re an Australian ran and owned company, which I like to support. I feel like I’ve been completely scammed. It’s illegal to do what they’re doing and I will be taking it further.
26 November 2025
Unprompted review
Reply from Australian Kids
Hello Casey,
I’m truly sorry to hear how let down you felt and that the items didn’t meet the quality you expected. That’s never the experience we want for anyone. Your feedback about the colours, condition on arrival, and overall presentation is taken seriously, and I appreciate you taking the time to share it.
Please know we’re here to look into this properly and support you through the next steps. If you can reach out with your order details, we’ll review everything directly and work toward a resolution.
Best regards
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