I ordered a casting kit at the beginning of February that never arrived. The tracking is labelled ‘exception’ but hasn’t been updated since the 1st of March. I get that things happen, but I have reach... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The packaging of an item intended as a gift was so badly damaged it could not be given. The feedback forms do not work. Extremely disappointing! I feel cheated - the company is called Australian kids... See more
Company replied
I received advice of delivery from the courier for this company. Nothing was delivered and POD photos were fake. Australian Kids and iMile (courier) both "investigated" for weeks. No parcel was ever d... See more
Company replied
I recived hoods 2 illuminous led drawing boards.. one works and one doesn’t.. I have send two emails and no reply ..I would like to send back but no Australian address or get a refund . So sadly no co... See more
Company replied
1.2
Bad
261 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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don't trust this company
don't trust this company - they don't take delivery seriously and do not respond to emails.
16 December 2025
Unprompted review
Reply from Australian Kids
Hello JL,
We’re sorry to hear about your experience and understand how frustrating delayed delivery and unanswered emails can be. That’s not the level of service we aim to provide, and we take this feedback seriously.
We are reviewing our delivery and customer support processes to prevent this from happening again. If you’re willing, please reach out with your order details so we can look into what happened and assist you directly.
Thank you for bringing this to our attention.
Kind regards
Don’t bother buying from this company
I have had the same experience as so many others. Firstly being tricked into thinking that this is an Australian company and then receiving a battered parcel that is in such bad condition it’s not suitable to give my grandson for Christmas. The parcel was open when I received it. I also ordered 2 items but only one arrived. I have tried calling the number but surprise surprise it’s not working and I have emailed them but just received a generic response. Would not bother with this company again and definitely don’t recommend. Just wasted my money!
Very disappointed
14 December 2025
Unprompted review
Reply from Australian Kids
Hello Gracie,
Thank you for sharing your experience, and we’re truly sorry for how disappointing this has been for you. We completely understand how upsetting it would be to receive a damaged, open parcel — especially when it was intended as a Christmas gift for your grandson.
Receiving only one item when two were ordered is unacceptable, and so is the difficulty you’ve had reaching us. We acknowledge that the lack of clear communication and the generic response you received did not address your situation properly, and for that we apologise.
If you are willing, we would like the opportunity to review your order, arrange a resolution for the missing item, and discuss an appropriate outcome for the condition of the delivery. Please contact us again with your order details, and we will ensure your case is prioritised.
Kind regards
Products took 3 months to arrive & bad quality
Products took 3 months to arrive, and when they did they are very POOR quality and not anywhere near the same as the picture described on their website. It comes straight from China. Spent the whole time thinking i had been scammed, and they when it finally did arrive the items were not as described, not even close! Will check the reviews next time. Glad i only wasted $60.
17 December 2025
Unprompted review
Reply from Australian Kids
Hello Angela,
Thank you for taking the time to leave this review. We’re very sorry for the long delay and for how let down you felt once your order finally arrived. Waiting months for a delivery and then receiving items that don’t match what was shown on our website is understandably frustrating.
We acknowledge that this experience caused you to lose trust and feel worried about being scammed, and we regret that we didn’t meet expectations in both delivery time and product quality.
Your feedback highlights areas we need to improve, particularly around product accuracy, quality control, and clearer communication about shipping timelines. If you’re open to it, we would like the opportunity to review your order and discuss a possible resolution.
Kind regards
DO NOT buy from this company
DO NOT buy from this company. Inflated prices. Poor quality and not Australian. I wish I had checked the reviews before purchasing.
15 December 2025
Unprompted review
Reply from Australian Kids
Hello Wendy,
Thank you for sharing your feedback. We’re sorry to hear how disappointed you are with your experience, particularly regarding pricing, product quality, and your expectations about our business.
Your comments about value for money and quality are taken seriously and are being reviewed with our suppliers. If you’re open to it, we’d appreciate the chance to look into your order and see if there’s a way we can resolve this for you.
Kind regards
Do not trust this company!
This company does not provide any details of what is happening to an order. They just take your money and leave you hanging. Unfortunately, like many I should have read the reviews. Too trusting but now can warn others. I doubt whether anything will arrive for Xmas for grandchildren.
16 December 2025
Unprompted review
Reply from Australian Kids
Hello Tony,
We’re sorry to hear about your experience and understand how disappointing this feels, especially when your order is intended as a gift for your grandchildren. We do not take payments without fulfilling orders, and we apologise if order updates have not been communicated clearly.
Some orders may experience delays due to processing or courier issues, but this does not mean they have been abandoned. Our intention is never to leave customers without information, and we regret that this has been your impression.
Please reach out to our support team directly with your order number so we can provide a clear status update and do our best to resolve this as quickly as possible. We appreciate your patience and the opportunity to address your concerns.
Best regards
Horrific customer service
Horrific customer service, says it’s Australian company but actually in hong Kong. Found same product on eBay for 1/5 the price. Box is poor and product is cheap. Never buy from them!!
15 December 2025
Unprompted review
Reply from Australian Kids
Hello T.W.,
Thank you for your feedback. We’re genuinely sorry to hear how unhappy you are with your experience and understand why you’d feel frustrated and misled.
We also regret that the product quality, packaging, and pricing did not meet your expectations. This feedback is being taken seriously and raised with our suppliers as part of an ongoing review of our products and presentation.
Kind regards
still waiting for my order
still waiting for my order. tracking system says it is in the processing centre where it seems to have been for the past week. I thought I was ordering from an Australian company only to find that the office is in Kowloon and the goods are coming - if ever- from China. Contact is non-existent. Phone number supplied does not work etc.
16 December 2025
Unprompted review
Reply from Australian Kids
Hello Smith,
We’re very sorry for the delay and for the lack of communication you’ve experienced — we understand how frustrating it is to be left waiting with no clear updates on your order.
The tracking status you mentioned typically indicates the order is awaiting international transit, but we agree that this should not be left unexplained, and the fact that you haven’t been able to reach us by phone or received proper support is not acceptable.
Please contact us again with your order number, and we will prioritise locating your shipment and providing you with a clear update or resolution. Thank you for your patience, and we’re sorry we’ve let you down so far.
Kind regards
Company is not Australian
Company is not Australian, is based in China. Freight times are ridiculous, waited nearly 4 weeks for a below average, overpriced toy. Box is too damaged to even use.
Avoid, avoid, avoid!!!’
15 December 2025
Unprompted review
Reply from Australian Kids
Hello Rebecca,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the long delivery time and the condition in which your order arrived. This is not the standard we aim to provide, and we understand how frustrating it is to wait several weeks only to be disappointed with the product and packaging.
We strive to be transparent about shipping timeframes and to ensure items arrive in acceptable condition. Clearly, we missed the mark in your case, and for that we sincerely apologise. Your feedback has been passed on to our logistics and quality control teams so we can review what went wrong and prevent this from happening again.
Please reach out to our customer support team directly with your order number so we can look into a suitable resolution for you.
Kind regards
Ordered for a gift late November
Ordered for a gift late November. If I had have known it would take so long and come from overseas I would have purchased elsewhere. Not here yet and the tracking is shocking. Surely when they advertise they would have the product in their Warehouse. AK advertise as educational toys for children - wonder what broken item I will get going by the previous reviews?
The delivery came. We had to search for it as SpeedX delivery must have just thrown it and it landed in our creek. We were home at the delivery date. Yet to find out exactly what the quality of the item is like as it is a Christmas gift.
14 December 2025
Unprompted review
Reply from Australian Kids
Hello Jeanette,
Thank you for sharing your experience. We’re truly sorry for the frustration caused by the delivery delay and the lack of clear tracking updates, especially as this order was intended as a gift. We understand how disappointing it is to place an order in late November and still be waiting.
We aim to be transparent about our shipping processes, however we recognise that we have not met expectations in your case. While we do source and ship products from overseas, this should be communicated more clearly and supported by reliable tracking information. Your feedback highlights areas where we need to improve.
Regarding product quality, we do take pride in offering educational toys and each item is quality-checked before dispatch. That said, we acknowledge the concerns raised in recent reviews and are actively reviewing our packaging and handling processes to reduce the risk of damage in transit.
Please contact our customer support team with your order number so we can check the status of your shipment and assist further. We appreciate you bringing this to our attention.
Kind regards
All goods damaged & no response
All goods arrived damaged and unable to be given as gifts. And their website boasts "Thoughtfully Chosen. Lovingly Delivered". Wasted $184.65. Have emailed and text them photos of goods requesting replacements to arrive before Christmas, but received no reply at all & after reading other reviews, don't hold any hope of a satisfactory resolution. Do not go any where near this website. Lesson learnt: double-check reviews
13 December 2025
Unprompted review
Reply from Australian Kids
Hello Sharon,
We’re very sorry to hear about your experience and the condition in which your items arrived. Receiving damaged goods—especially when they were intended as gifts—is unacceptable, and we understand how upsetting and stressful this is so close to Christmas.
We take reports of damaged items and unresolved contact very seriously. Your feedback has been escalated internally for urgent review. We strongly encourage you to contact our support team again, referencing your previous communications, so we can prioritise a resolution for you as quickly as possible.
Thank you for bringing this to our attention. We regret that this experience has left you feeling let down.
Kind regards
Disappointed with myself for not…
Disappointed with myself for not checking the reviews of this company!
Would not have purchased what it did!
Because it arrived all squashed and it looks cheap! I bought for a present for Christmas, I spent more than I was going to, but felt it was worth it! Now I feel I should buy something extra, because it looks like crap!
What a horrible company! Australian children's toys! Scam! Don't buy from them!
13 December 2025
Unprompted review
Reply from Australian Kids
Hello kim,
We’re very sorry to hear how disappointed you are with your order and how it arrived. We understand how upsetting it is to spend more than planned on a Christmas gift, only to feel let down by the presentation and perceived quality. That’s not the experience we want any customer to have.
We regret that this experience has caused you stress and disappointment during what should be a positive time of year. If you’re willing, please contact our customer support team with your order details so we can review your case and see what options may be available to address your concerns.
Kind regards
I am very disappointed that what l…
I am very disappointed that what l thought was an Australian company is actually based in Hong Kong. It presents itself as providing for Australian children when really it’s just providing cheap stuff from overseas. I am still waiting for delivery and we will see what it brings.
13 December 2025
Unprompted review
Reply from Australian Kids
Hello Denyse,
We’re very sorry to hear about your disappointment and the concerns you’ve raised. It’s never our intention for customers to feel misled or uncertain about their purchase, and we understand how frustrating it is to be waiting for an order without confidence in what will arrive.
We appreciate you sharing your feedback, as it highlights where expectations have not been met. Delays in delivery can understandably impact your overall experience, and we regret the inconvenience and disappointment this has caused.
If you haven’t already, we encourage you to reach out to our customer support team with your order details so we can check on the status of your delivery and assist where possible. We value all feedback and are committed to improving our service.
Kind regards
Cheap Chinese knockoffs
Cheap Chinese knockoffs. Nothing about this website is Australian. Stay clear.
12 December 2025
Unprompted review
Reply from Australian Kids
Hello Wendy,
We’re sorry to hear about your dissatisfaction and that your experience has led you to feel this way. We take concerns about product quality and customer trust seriously, and it’s disappointing to know we did not meet your expectations.
Our intention is to provide thoughtfully selected products and a positive experience for our customers. Clearly, we fell short in your case, and we regret the frustration this has caused. Feedback like yours is important to us and helps identify where improvements are needed.
If you’re open to it, please contact our customer support team with your order details so we can review your concerns and see if there is a way to address them.
Kind regards
Reads like an Australian company but…
Reads like an Australian company but very obviously not. Toys arrived in beaten up packaging, assuming direct from China. Paid a higher amount to get good quality for Christmas gifts (as opposed to Temu) and they are ungiftable....
12 December 2025
Unprompted review
Reply from Australian Kids
Hello Lisa,
We’re sorry to hear how disappointed you are with your order and the condition in which it arrived. We understand how frustrating it is to pay a premium expecting good-quality, gift-ready items, only to receive products in damaged packaging—especially when they were intended for Christmas gifts.
Your feedback about expectations versus what was delivered is completely valid. Presentation and packaging matter, and in this case we clearly fell short. We regret the inconvenience and disappointment this has caused during what should be a positive time of year.
Please contact our customer support team with your order details and photos of the packaging so we can review the issue and look into an appropriate resolution for you. We appreciate you taking the time to leave this feedback.
Kind regards
most likely scam
fake phone number, long delivery time, not even australian they are based in hong kong, i bet cheaply made products. ai photos and images.
4 December 2025
Unprompted review
Reply from Australian Kids
Hello Sorilla,
We’re sorry to hear about your experience and the concerns you’ve raised. We understand how frustrating it is to deal with long delivery times and to feel uncertain about a company’s legitimacy or the quality of its products.
We want to clarify that our contact details are genuine and monitored, and we regret if you had difficulty reaching us or did not receive a timely response. That is not the level of service we aim to provide. We also take feedback about product presentation, imagery, and overall expectations seriously, as trust is important to us.
If you have an active order or unresolved issue, we encourage you to contact our customer support team directly with your order number so we can review your concerns and assist where possible. We appreciate you taking the time to share your feedback, even when it’s critical.
Kind regards
Not Australian At All
They could start by renaming their company anything but "Australian" Kids. Products are direct from China and poor quality. Very misleading!!
11 December 2025
Unprompted review
Reply from Australian Kids
Hello Karyn,
We’re sorry to hear about your disappointment and that your experience has left you feeling misled. We take feedback about product quality and how our brand is perceived very seriously. Clearly, in this case, we fell short of your expectations, and we regret the frustration this has caused.
We appreciate you sharing your concerns, as it helps us identify areas where we need to improve our communication and product presentation. If you have an order or issue that needs addressing, please contact our customer support team so we can assist you directly.
Kind regards
Go to Temu instead to save yourself the disappointment
Don't bother buying from this company, you might as well go straight to Temu as the products seem like it's from that company. Quality of products are poor. Purchased the Creative Building Set Science TOys and the instructions are in Chinese! These products have wires and uses electricity, its extremely unsafe to not have any english instructions. Very disappointed.
Most infuriating is that items arrived damaged and they only offer 30% refund on the items (but hey you get to keep the damaged items!) or you send the items back at your cost to their China warehouse to potentially get the full refund.
2 December 2025
Unprompted review
Reply from Australian Kids
Hello CT,
We’re very sorry to hear about your experience and the issues with your order. Receiving items that are damaged and lacking English instructions, particularly for products involving electronics, is completely unacceptable and understandably concerning. Your safety and satisfaction are extremely important to us, and we regret that we fell short in this instance.
We also understand your frustration regarding the limited refund options and the inconvenience of returning items at your own cost. Feedback like yours highlights areas where we need to improve our policies and communication.
Please reach out to our customer support team with your order details so we can review your case and explore the best possible resolution. Your concerns have been taken seriously and escalated for internal review to prevent similar issues in the future.
Kind regards
DO NOT BUY FROM THIS SITE.
DO NOT BUY FROM THIS SITE.
Wish I had looked at these reviews before I purchased a bunch of Xmas presents. The site looks legit but after receiving torn boxes, opened and damaged I see that their address is in Hong Kong. So not Australian at all!! Dodgy! All of the products are cheap and covered in foreign language labels. DO NOT BUY FROM THIS SITE
10 December 2025
Unprompted review
Reply from Australian Kids
Hello YK,
We’re very sorry to hear about your experience and the condition in which your items arrived. Receiving torn or damaged packaging, especially for gifts, is completely unacceptable, and we understand how disappointing this must have been during the holiday season.
Your feedback about packaging, labeling, and overall presentation is taken seriously and has been shared with our team for review. We regret the frustration and inconvenience this has caused and are committed to improving the way we handle and deliver our products.
If you haven’t already, please contact our customer support team with your order details so we can review your case and work toward a resolution.
Kind regards
Arrived damaged and of dubious quality
Arrived damaged and of dubious quality, took a while to get here and as a value for money proposition- forget it.
10 December 2025
Unprompted review
Reply from Australian Kids
Hey Greg,
I’m sorry to hear your order arrived damaged and below expectations. This is not the quality we aim for. Please contact our customer service with your order details or a photo of the item so we can look into it and assist you further.
Thank you for your feedback.
Best regards
Scam company
I thought i purchased a product. Money was taken from my account. No order number received. No updates on packaging, shipping or delivery. No responses to emails sent with my enquires or concerns. Ive reported this company as a scam and Im not expecting to receive my products. I mistakenly thought this was an Australian company. It is NOT. Its all in China.
1 December 2025
Unprompted review
Reply from Australian Kids
Hello Noelene,
We’re very sorry to hear about your experience and the issues with your order. Not receiving an order number, shipping updates, or responses to your emails is completely unacceptable, and we understand why this has caused frustration and concern.
We take reports like yours seriously and want to resolve any outstanding issues. Please contact our customer support team directly with the details of your transaction so we can investigate and assist in finding a resolution. Your feedback also helps us improve our communication and service to prevent similar situations in the future.
Kind regards
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