The guys there are great. Ordered radio online, super speedy delivery. Radio was damaged but Russell at customer services was amazing, ups courier there the next day with replacement and to pickup dam... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Please note- I completed one of these surveys some days ago! I found this company friendly and helpful. When my initial order arrived damaged in transit it was promptly replaced by Jordan whose att... See more
Company replied
Ordered the speaker online at 6pm, it arrived just after 11am the next morning! Great sounding replacement driver for a 29 year old sub. Fitted the existing housing perfectly. Very happy with pu... See more
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Delivered my order correctly and on time, when I realised I had ordered the wrong size speakers it was just a quick phone call and they arranged collection of wrong and delivery of new speakers within... See more
Company replied
Company details
Written by the company
100v Line Multi room sound system packages for installation into commercial premises, churches, mosques, restaurants, schools and bars
Contact info
Central 8, Caspian Close, SS17 9FN, Stanford-le-Hope, United Kingdom
- 020 3326 0903
- info@audioinstallations.co.uk
- audioinstallations.co.uk
4.8
Excellent
405 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good advice from staff
31 October 2023
Unprompted review
Reply from AudioInstallations.co.uk
Thank you for your review, Andrew. Glad to hear our staff provided you with good advice
Reply from AudioInstallations.co.uk
Thank you for your review
6* All Day Long if I could
I bought an amplifier from this absolutely brilliant company. The equipment was ordered and dispatched within 24 hours. I unfortunately had an issue with receipt of it which meant I had to contact them. I spoke to a real live human being whos' customer service skills were A1 on point, they helped to get things resolved and left me absolutely and even more impressed with their service than I already was.
Would I buy from them again... YES, YES, YES, they know what they're talking about, have brilliant customer service skills and very competitive prices.
27 October 2023
Unprompted review
Reply from AudioInstallations.co.uk
Thank you for your glowing review and for sharing your positive experience with us! We're thrilled to hear that you found our company absolutely brilliant. We take pride in our fast order processing and dispatch, and we're pleased that you appreciated it.
Customer service is a top priority for us, and we're delighted to know that you had a great experience with our team, especially in resolving any issues. Your enthusiastic endorsement means the world to us.
Everything on time great product love it
4 October 2023
Reply from AudioInstallations.co.uk
Thank you for your wonderful feedback! We're delighted to hear that everything was on time, and you love the product. Your satisfaction is important to us, and we appreciate your support.
Foreign plug ...not good
The amplifier was delivered with a foreign plug on it. Quite poor in this day and age.
30 September 2023
Reply from AudioInstallations.co.uk
Hello,
I want to sincerely apologise for the inconvenience you've experienced with the delivery of the amplifier, which came with a non-UK plug. Your feedback is incredibly valuable to us, and I understand how frustrating this situation must have been for you.
Please rest assured that this is not the level of service we aim to provide, and we take this matter very seriously. I have arranged for a replacement power cable to be sent to you, and this should arrive in the next 1-2 working days.
Once again, please accept our sincerest apologies for any inconvenience this may have caused you, and thank you for bringing this matter to our attention. If you have any queries, please do not hesitate to contact us.
Great service, price, product
Answered query pre-order quickly and clearly. Delivered on time and as expected. Product great.
10 October 2023
Unprompted review
Reply from AudioInstallations.co.uk
Thank you for your review! We are thrilled to hear that you are happy with the product and services provided.
Great service
2 October 2023
Unprompted review
Reply from AudioInstallations.co.uk
Thank you for your 5 star review!
Reply from AudioInstallations.co.uk
Thank you for the 5 star review, we are glad to hear you are happy with the delivery service we provide
Reply from AudioInstallations.co.uk
Thank you for your review! We are glad to hear the delivery met your requirements.
Purchased the E120 kit and 2 speakers…
Purchased the E120 kit and 2 speakers to go in a new media wall. Great system and sound for a good price. Delivered really quickly, customer service has been second to none. Initially I thought there was an issue with the unit, audio installations sent out a new unit to swap and provided all information, turns out there is an intermittent power/earth issue due to how it's been installed, no fault with either unit and customer service (Russell) absolutely fantastic. Highly recommend.
28 August 2023
Unprompted review
Reply from AudioInstallations.co.uk
We appreciate your kind words about our fast delivery and exceptional customer service, especially the assistance provided by Russell. Your understanding and patience in resolving the issue are greatly appreciated, and we're pleased to hear that it was a positive experience overall.
Your recommendation means a lot to us. If you ever have more to purchase or any questions in the future, please don't hesitate to reach out. Thank you for your support!
Ver good service and product
15 September 2023
Unprompted review
Reply from AudioInstallations.co.uk
Thank you for the 4 star review.
Terrible service
Terrible service. Purchased a system from them. Faulty system stopped working after a short period of time and then refused to send out a replacement unit which affected the operation of my business. Tried to get me to purchase another system from them in order to fix the issues with the original faulty system. In simple terms extortion.
13 August 2023
Unprompted review
Reply from AudioInstallations.co.uk
Hello, I am sorry to hear of the experience you have had with us! We offer a 60 day return policy, if your product is to unfortunately fall faulty within 60 days, we will offer either an exchange or a return for a full refund.
We also offer a 2 year manufacturing warranty with every purchase, therefore within 2 years, if the item is to fall faulty outside the 60 day return policy, we can arrange for the goods to be returned to be repaired or replaced.
Please get in contact and we will be happy to assist you.
Office Phone: 020 3326 0903
Office Email: info@audioinstallations.co.uk
Great service and product is great!
30 July 2023
Very happy with the service and…
Very happy with the service and delivery which was extremely prompt, also gave good advice.
3 August 2023
Unprompted review
Quick delivery
4 August 2023
Unprompted review
I am pleased with the radio operation
I am pleased with the radio operation. Set up was easy.
But when I removed the bag that it was packed in I could see greasy fingerprints on the front , bottom top and sides of it. Therefore the first operation was to clean the radio, which is not something I should have to do with a new product.
31 July 2023
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