Audika - Wolverhampton Reviews 

114
TrustScore 5 out of 5

4.8

4 Hampton Walk, Queen Square, WV1 1TQ WOLVERHAMPTON, West Midlands, GB


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See what reviewers are saying

Rated 4 out of 5 stars

I was very pleased with the person who came it was for my yearly check up and service. The only thing I would have liked different was, I mentioned more than once that I could not change the little... See more

Rated 5 out of 5 stars

As usual, Stephanie (Wolverhampton Branch) was ultra efficient and friendly. Hopefully she has fixed the problem I had, so far, (apt just two days ago) I think so.

Rated 5 out of 5 stars

Pooja Gupta competed a hearing test on my Mother on 17th April 2024. She was cery polite, patient & caring when dealing with my Elderly Mother. She showed a professional attitude & able to make my... See more

Rated 5 out of 5 stars

I was recently seen by Pooja and she carried out an outstanding appointment. I have had my hearing aids for 2 years but have never worn them as I found them very uncomfortable and too loud. Pooja carr... See more



Contact info

  • 4 Hampton Walk, Queen Square, WV1 1TQ, WOLVERHAMPTON, West Midlands, United Kingdom

  • 01902 796950

4.8

Excellent

TrustScore 5 out of 5

114 reviews

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4.8

All reviews

(114)

4,739 reviews in the last 12 months

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Rated 5 out of 5 stars

Towards Better Hearing

A very thorough examination and hearing test, followed by applicable adjustment and maintenance of the hearing aids in a well equipped consulting room. The Audiologist explained clearly and professionally what was being undertaken.

14 September 2024
Rated 5 out of 5 stars

Excellent Customer Experience

I would like the company to recognise what excellent customer service Lorran provides when you speak to her over the phone and face to face. The Lady is so helpful and is always polite, friendly and professional . It is a pleasure to call the office. Thank you.

29 August 2024
Unprompted review
Rated 1 out of 5 stars

Poor facilities

The treatment room is entirely impractical for its purpose. It is small and very cramped. It is near a main road so ambient traffic noise levels tend to hinder concentration. There are no onsite parking facilities. The waiting room is in a very narrow corridor and there are only two seats. I had a trainee attend to me who was very pleasant but not what I expected. My treatment had to be aborted due to a build of of residue in my ears Ii understand this but very disappointing all the same. My clinic was at Saffron Walden which is not on the drop down menu

12 July 2024
Audika - Wolverhampton logo

Reply from Audika - Wolverhampton

Good morning

Thank you for your review. We are sorry to hear of your experience and would really like to speak with you.
We rent rooms in local venues in order to provide service locally to our patients. However, this said we have passed your comments to our area team. A member of the team will contact you to discuss further.

If they are unable to make contact, we would appreciate it if you could contact our customer services team on 01622 775191 / 0800 740 8796.
Please do leave us a message if we cannot get to the phone straight away and we will call you back. If you prefer to email, you can contact us on contact@hiddenhearing.co.uk
Kind Regards
Customer Services - Hidden Hearing Ltd

Rated 4 out of 5 stars

Excellent Service Provided

I was greeted with a very friendly and welcoming approach. The audiologist was very kind and explained thoroughly the process and tests that were to be undertaken by myself.

17 June 2024
Rated 5 out of 5 stars

Definitely recommend

The staff member helping us was a treat, she was so sweet and caring and spoke to us with such kindness
Her name was Zoyha Yasin definitely recommend coming here a 10 out of 10

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Pooja Gupta competed a hearing test on…

Pooja Gupta competed a hearing test on my Mother on 17th April 2024. She was cery polite, patient & caring when dealing with my Elderly Mother. She showed a professional attitude & able to make my Mother feel at ease at all times

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Hearing test

I was quickly made to feel at ease. The test itself was comprehensive and thorough. I was shown the results
of the tests as they appeared on the screen and I left the practice feeling that I had been well looked after. I will have no qualms in going back there.

26 April 2024
Rated 5 out of 5 stars

quality of life has improved

I took the jump from NHS hearing aids to private with Hidden Hearing. At first i wasn't sure what to expect, but Stephanie explained everything and reassured me with all the information I needed. After wearing the hearing aids for a couple of days, i needed a few adjustments as i work outside in lots of noise. Stephanie listened to me and made necassary adjustments. Now my quality of life and confidence at work has improved. The aftercare is BRILLIANT, better than anything i have experienced before. I can get very stressed if i am not hearing well, but I know i will always be looked after by Stephanie. Thank you.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

The service was excellent

The service was excellent, staff were very friendly and polite, explained everything as we went along and made the experience very easy and satisfactory.

14 March 2024
Unprompted review
Rated 5 out of 5 stars

An amazing experience

I was recently seen by Pooja and she carried out an outstanding appointment. I have had my hearing aids for 2 years but have never worn them as I found them very uncomfortable and too loud. Pooja carried out a comprehensive appointment. She not only listened to my needs but took time to solve the problems and made everything comfortable for me. I would recommend her as an Audiologist to anyone.

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Had a thorough hearing check. The service was brilliant and everything explained very well. Highly recommended.

12 February 2024
Unprompted review

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