The lady I saw was so reassuring and professional as it was the first time I had wax removed . She made the whole process comfortable and easy. I would recommend this firm whole heartedly.
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See what reviewers are saying
I was very impressed with the service at Hidden Hearing. I completed an enquiry form on a Friday evening, and had an appointment booked by the Monday morning. Andrew explained everything clearly and t... See more
Andrew at the Ipswich branch has been professional, honest & courteous throughout the consultation, supply & follow up stages of my recent need for hearing aids. Kayleigh always greets my arrival in a... See more
The ear wax removal was effective and the staff friendly and efficient. I was given a clear explanation of what was about to happen and she was very reassuring. The procedure was pain free and I was v... See more
4.8
Excellent
110 reviews
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No written proposal
I felt the audiologist was very competent and personable, and the testing process seemed quite thorough (although I had nothing to compare it with).
However, what disappointed me was that all I was given to take away and reflect on was a small business card with a few prices written on the back. I expected to receive a written proposal detailing the results of the test, the model(s) of aid recommended along with a brochure detailing the pros & cons of the various models, and full details of what's included in terms of on-going support so that I could work out what's best for me and what I needed to budget for over the life of the aids.
Some of this information was provided verbally but before I commit to spending £4000 on anything I expect to have a written proposal detailing exactly what I am getting (and not getting) for the money.
28 May 2021
Reply from Audika - Ipswich
Hi David,
Thank you for your review and feedback. We are glad to hear that you found your appointment was good. However, we are sorry that you didn't receive the full information of our products. We understand that it is important to know as much as possible before purchase.
If you would like I could arrange for our customer service team to contact you to discuss any questions you have, alternatively if you prefer you could contact them yourself on telephone 01622 775191 or by email contact@hiddenhearing.co.uk.
Kind regards,
David
Charlotte who did the test was very…
Charlotte who did the test was very good and honest
26 March 2021
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