Audika - Hove Reviews 

180
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TrustScore 4.5 out of 5

4.7

59 Western Road, HOVE, BN3 1JD East Sussex, Sussex, GB

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See what reviewers are saying

Rated 5 out of 5 stars

I have bought 2 pairs of hearing aids over the years at Audika (Previously Hidden Hearing) and during these 7 or 8 years I have always been received very well by Mary and followed very professiona... See more

Rated 5 out of 5 stars

Excellent Service The team at Audika Hove continue to provide a professional and friendly service resulting in my hearing needs being fully met. Liam the audiologist put me at ease, clearly explaine... See more

Rated 5 out of 5 stars

Today I seen hearing Aid Dispenser, Liam what a very rare caring person, approachable, respectable curtesy all in a professional but very friendly manner. Liam spent one hour checking my tr... See more

Rated 5 out of 5 stars

I was with Amplifon which has now become Audika. I went for my annual review and hearing test at the Haywards Heath office and was seen by Wilson. He was fantastic, friendly and extremely helpful an... See more



Contact info

  • 59 Western Road, HOVE, BN3 1JD, East Sussex, Sussex, United Kingdom

  • 01273 746500

4.7

Excellent

TrustScore 4.5 out of 5

180 reviews

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4.7

All reviews

(180)

6,004 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience. Thank you.

Welcoming and so helpful when testing my hearing. I had an amazing experience at the age of 50 when they tested a hearing aid in my ‘deaf’ ear and I could hear on that side! I haven’t heard anything for nearly all my life.
Very emotional experience with supportive audiologist. I recommend Hidden Hearing.

5 December 2024
Rated 1 out of 5 stars

The Brighton staff are professional and…

The Brighton staff are professional and friendly, but the hearing aids do t let.e function properly in noisy conditions and wind noise is a huge problem.

30 October 2024
Audika - Hove logo

Reply from Audika - Hove

Good morning
Thank you for your review. We are pleased to hear that you had a good experience with the team at our Brighton branch.
However, we are sorry to hear that you are experiencing problems with your hearing aids. We have passed your review to the Brighton team who will reach out to you today. Alternatively, please contact our customer services team at your convenience on 0800 740 8796 who will be happy to help. If you prefer to email, you can contact us on contact@hiddenhearing.co.uk
Kind Regards
Customer Services - Hidden Hearing Ltd

Rated 4 out of 5 stars

Positive experience at Hove branch

Liam (audiologist) and Mary (office) both very professional, friendly and helpful, dealing with my visit for the free hearing test I was offered after completing the free online hearing test on the Hidden Hearing website. In my follow up email I asked if i will receive a report, confirming the findings of my test for my records (this can be a simple email or 1 line/ 1 para automated report) and am waiting for clarification from someone in the team at time of writing. The explanation during the consultation and on screen was great (and maybe I should have asked to take a screen shot of the graph), but to benchmark future changes, I think some kind of take away record is good, for comparison purposes as my hearing continues to change with age.

29 October 2024
Rated 5 out of 5 stars

If you are even thinking you might have…

If you are even thinking you might have a hearing issue, this is the place to go.

Liam Colclough, the hearing specialist, was completely professional and kind. He listened carefully to my issues, provided a thorough hearing test and explained the various options that could address my hearing. Moreover, he was able to provide my practically invisible hearing aides so quickly, I was able to get to a theatre and hear a play clearly for the first time in 2 years!

Mary, the administrative assistant, is also a professional gem, getting me booked in quickly, is charming and helped me through the easy process.

A five star review….if I could give 6 stars, I would!

Respectfully submitted,

Claudia Powell Fisher

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Truly life changing getting these…

Truly life changing getting these hearing aids. It’s enriched my life so so much. Thanks to Liam who is wonderful and has helped me so much. Can’t recommend hidden hearing enough.

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Thorough and professional.

I was given a warm and friendly welcome upon arrival.
I would like to thank Belinda at the Hove branch for her thorough and professional work across both my visits for ear wax removal.
I would highly recommend.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Very good experience

Very good experience. Belinda was excellent. . She took lots of time to explain the procedure and was friendly, thorough and highly professional throughout. I definitely recommend.

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer

My experience at hove has always been a pleasant and informed time. I am very pleased with efficiency of my hearing aids and the help I receive from Liam.

30 April 2024
Rated 5 out of 5 stars

Most helpful free hearing test which…

Most helpful free hearing test which makes it more likely to go back to HH hove if I need new hearing aids .
The reception offered coffee as as I was ten minutes early for my appointment which started promptly at the given time

9 April 2024
Unprompted review

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