Audika - Hove Reviews 

180
•
TrustScore 4.5 out of 5

4.7

59 Western Road, HOVE, BN3 1JD East Sussex, Sussex, GB

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Rated 5 out of 5 stars

I have bought 2 pairs of hearing aids over the years at Audika (Previously Hidden Hearing) and during these 7 or 8 years I have always been received very well by Mary and followed very professiona... See more

Rated 5 out of 5 stars

Excellent Service The team at Audika Hove continue to provide a professional and friendly service resulting in my hearing needs being fully met. Liam the audiologist put me at ease, clearly explaine... See more

Rated 5 out of 5 stars

Today I seen hearing Aid Dispenser, Liam what a very rare caring person, approachable, respectable curtesy all in a professional but very friendly manner. Liam spent one hour checking my tr... See more

Rated 5 out of 5 stars

I was with Amplifon which has now become Audika. I went for my annual review and hearing test at the Haywards Heath office and was seen by Wilson. He was fantastic, friendly and extremely helpful an... See more



Contact info

  • 59 Western Road, HOVE, BN3 1JD, East Sussex, Sussex, United Kingdom

  • 01273 746500

4.7

Excellent

TrustScore 4.5 out of 5

180 reviews

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4.7

All reviews

(180)

5,987 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Professional and friendly Service

I have bought 2 pairs of hearing aids over the years at Audika (Previously Hidden Hearing) and during these 7 or 8 years I have always been received very well by Mary and followed very professionally by Liam. What ever were the reasons of my visits (6-monthly checkup or other reasons) both have always been very polite, friendly and helpful!
I would recommend Audika Hove without any hesitation.

16 October 2026
Rated 5 out of 5 stars

Excellent Service

Excellent Service
The team at Audika Hove continue to provide a professional and friendly service resulting in my hearing needs being fully met. Liam the audiologist put me at ease, clearly explained the purpose of the hearing test review and carried it out skilfully and effectively. Mary the receptionist was again extremely friendly and proficient in representing the organisation and dealing with clients.

16 October 2026
Rated 5 out of 5 stars

Friendly

Friendly, not pushy but straightforward & honest! Made everything very clear. Clean & bright reception area. Explained everything.

30 September 2026
Rated 1 out of 5 stars

Hearing review

I had previously had very good service from Liam who was knowledgeable, professional & very good at explaining things to me, a new hearing aid user! Since being amalgamated with the other companies, not good. The accommodation in Haywards Heath is poor. Liam no longer works in Haywards Heath & Wilson is not someone I have any confidence in. I won’t be returning.

15 September 2026
Unprompted review
Audika - Hove logo

Reply from Audika - Hove

Good afternoon
Thank you for taking the time to share your feedback with the positive comments that you made regarding Liam, our Hearing Aid Audiologist.
We are so sorry to hear of your recent experience which is certainly not the level of service we aim to provide.
We can see from your records that you have reached out today, and your comments have been passed to the area management team to investigate.
However, if you wish to discuss further, please contact our Customer Services Team who will be happy to help.
Kind regards,

Customer Services
Audika Hearing Care Ltd (UK)
0800 740 8796 / 01622 775191
contact@audika.co.uk

Rated 5 out of 5 stars

Following a very helpful conversation…

Following a very helpful conversation with Mary over the telephone. I saw Michelle. Both so helpful and informative. I felt so at ease and am so hopeful that I can be helped. The coffee is lovely as well. I can throughly recommend the Hove branch.

15 September 2026
Rated 3 out of 5 stars

The service from the local unit was…

The service from the local unit was great as one of my hearing aids needed repair but it seemed a long for the repair nearly 3 weeks.

29 July 2026
Audika - Hove logo

Reply from Audika - Hove

Hello Mr Robins,

We are sorry for the delay to your hearing aid repair. We usually work with our manufacturers on a 2 week turnaround and we are sorry this was extended on this occasion.

Naturally we do everything we can to resolve repairs quickly as we know how important our patient's hearing aids are to them. Of course, we have fed this information back to all involved to improve this turnaround time for the future.

Kind regards,

 
Customer Services
Audika Hearing Care Ltd (UK)
0800 740 8796 / 01622 775191
contact@audika.co.uk

Rated 5 out of 5 stars

The audiologist and receptionist were…

The audiologist and receptionist were both helpful and professional.
It was my first encounter with this company and I was very pleased with the service I received.
I went with a problem I was having with my hearing aids and I am pleased to say this was rectified to my satisfaction.

29 July 2026
Rated 5 out of 5 stars

Audika Haywards Heath

I was with Amplifon which has now become Audika.
I went for my annual review and hearing test at the Haywards Heath office and was seen by Wilson. He was fantastic, friendly and extremely helpful and explained everything to me the way no one had ever done before.
I would highly recommend this company and especially Wilson.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Very a very formative appointment.

My experience was made great by the gentleman I saw. He was very thorough in checking my ears and showed me a diagram of the ear to assist me in understanding. He was very informative and had a very nice way about him. He fitted a hearing aid to my right ear which has not only helped with my hearing but has reduced the tinnitus in my left ear. He is a credit to your Company.
He

23 April 2026

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