Ateliers Auguste Reviews 

777
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their beautiful design, exceptional quality, and luxurious craftsmanship, often highlighting the stunning leather and impeccable stitching. Many appreciate the timeless elegance and functional luxury of the bags, noting their perfect size and ability to complement outfits. Reviewers frequently commend the fast delivery, smooth ordering process, and the careful, beautiful packaging of their purchases, with customer service also receiving high marks for being professional and responsive. However, some customers noted specific issues with bag functionality, such as products not fitting intended items or design flaws affecting stability. A few others experienced problematic deliveries, mentioning delays or unexpected fees.

What people talk about most

Product

Customers consistently express satisfaction with the product, highlighting its beautiful design, high... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the outstanding... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy arrival and fast... See more

Order

Reviewers express satisfaction with the ordering process, describing it as smooth, simple, and efficient,... See more

User experience

Customers had positive experiences with the overall user experience, often describing it as great, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The design of the mini marly has been improved upon based from the past reviews of the older design. Adding the feet and improving the lock makes the purse almost perfect. The only flaw is that the l... See more

Rated 5 out of 5 stars

Really beautiful product just as described . High quality craftsmanship I cannot fault the making of the bag and small details that keep it simple yet luxe and timeless I will buy again from the comp... See more

Rated 5 out of 5 stars

This is my third bag from this company in three years, and every one is beautiful. Quality leather in delicious colours and with surfaces I love to look at and touch! Stunning pieces that dont overpow... See more

Rated 5 out of 5 stars

The bag (Mini Marly) is lovely. The buying experience online is easy, delivery is fast and the bag arrived beautifully packaged. My only wish is that there could be a medium Marly, just halfway bet... See more


Company details

  1. Handbags Shop
  2. Bag Shop
  3. Fashion Accessories Store
  4. Luggage Store

Written by the company

[EN] Ateliers Auguste is a Paris-based brand dedicated to crafting refined leather bags and small leather goods. Each piece is meticulously handmade in Italy by highly skilled artisans using only the finest quality leathers // [FR] Ateliers Auguste est une maison parisienne animée par l’amour du cuir et du bel ouvrage. Nos sacs et articles de petite maroquinerie sont façonnés à la main en Italie par des artisans passionnés, qui perpétuent un savoir-faire d’exception. Chaque création raconte une histoire de matières nobles, de gestes précis et d’élégance intemporelle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

777 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(777)

135 reviews in the last 12 months

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Rated 5 out of 5 stars

Stunner!

Beautiful craftsmanship, attention to detail with use of high quality leather. This is my first of many future purchases. Can’t wait for the Marli to come back in stock!!

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Perfection

Perfection. Quick service, absolutely beautiful zip wallet in every way; high leather quality, excellent construction, exactly as described. The definition of elegance. I will be back.

21 March 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Thanks a lot, Elizabeth.

Rated 5 out of 5 stars

Roquette in tan box leather

This is my second bag from the brand. The first being the mini Marly in black box leather. The craftsmanship is amazing and the designs are elegant and timeless. I can see myself wearing these bags for years to come. Thank you!

15 February 2025
Unprompted review
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Reply from Ateliers Auguste

Dear Kiwi, thanks a lot for very nice review. Enjoy your two bags ;)

Rated 5 out of 5 stars

So stylish! Superior quality.

What a great choice I just made. I did my research online -looked at recommendations and video reviews. The structure of this bag, crossbody element and no gaudy branding were high priorities. Was slightly nervous as I never saw this brand in person. The bag is perfect for me and I am blown away by workmanship. I’ll be buying another style in the future.

23 March 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Barbara,

Thank you so much for your kind message, which truly means a lot to us.
We do our best to offer the highest quality products and services.

We are very happy to have you as one of our valued customers.
We will receive all our latest new arrivals in April.

Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Wonderful product

Wonderful product, ridiculously quick shipping and it was international shipping which was crazy, can’t wait to buy again!

18 March 2025
Unprompted review
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Reply from Ateliers Auguste

Thank you so much Katie. You make our day :)

Rated 5 out of 5 stars

I GASPED at seeing this gorgeous bag in…

I GASPED at seeing this gorgeous bag in person!! Affordable luxury at its finest. The bag is stunning and the workmanship is impeccable!! Attention to detail is immaculate and really shows. It’s an eye catcher piece that will have people talking. Absolute LOVE this bag!! ❤️

14 March 2025
Unprompted review
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Reply from Ateliers Auguste

Dear Haidi, thanks a lot for your kind review. It makes our day. We work hard to satisfy our customers and it is so nice to have kind feedback.

Rated 1 out of 5 stars

Bad quality

Bad quality. Stitches went off from the strap, scuffs also on the strap after it was supposed to have been returned to be serviced. They sent it back to me in a much worse condition. I returned it again and got a refund.

12 March 2024
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Reply from Ateliers Auguste

It was 1 year ago. We received your bag in an envelop and not in a parcel totally broke. We change the flap for free in Italy. We send it to you for free. You were not happy. We refund you 100%. But for you, the After Sales Services was not good as expected. We do our best to make our client happy. Sometimes, despite our best efforts, we just can't do it. And this forces us to constantly improve. Laurent / CEO & Co-founder

Rated 5 out of 5 stars

Perfect black bag

I was looking for a bag that would fit all my daily essentials - wallet, keys, sunglasses. The information on the website helped make a decision on the size of bag I should buy. The delivery was on time, bag comes with a dustbag too! It is very beautifully made, its replaced my everyday bag already.

2 March 2025
Unprompted review
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Reply from Ateliers Auguste

Ekta, thanks a lot for your nice review. It means a lot for us.

Rated 5 out of 5 stars

While in Paris

While in Paris, I came to the store to purchase my second handbag. The first bag that I bought had an issue with the clasp and the Associate took it in and said she would follow up. They fixed the clasp and it is already on its way back to me. Wonderful customer service and beautiful product.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Simply gorgeous

A gorgeous, high-quality bag created with superior craftsmanship. Easy to purchase. Arrived on time and well-packaged. Looking forward to buying the Marly when it's back in stock.

21 February 2025
Unprompted review
Rated 4 out of 5 stars

Not great

The product was disappointing. Leather and craftmanship very good, but the interior of the bag is not functional. Wouldn’t buy it again

23 February 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful bag and great customer experience

The bag I ordered came within a few days as expected. No delays. There were no additional duties to be paid during shipping. I forgot to put a YouTube coupon code in when I made my order and the staff responded by email quickly to my concern and graciously refunded my % off coupon.

So the customer experience was as pleasant as the bag is beautiful. 10/10 Great work Ateliers August!

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Very good purchase

I bought a Monceau Gold Edition bag in black. I was attracted by the design, its minimalism and purity of lines, and elegance. I got to know the brand through Youtube and I also had a discount thanks to a Youtuber. I was not disappointed.
The delivery was fast and the bag is perfect. Glad I bought it and happy to enjoy it. I'm also glad it's made in Italy. The packaging and dust bag are also tasteful and of high quality.
After about a year, I purchased the Monceau baguette in burgundy, and it, too, is impeccable.

19 February 2025
Unprompted review
Rated 4 out of 5 stars

I like this bag

I like this bag! Just colour was a bit not like on the picture. I expected it more deep. And dust bag could be made of better fabric. Bag is very well made. Beautiful clasp and strong.

Fast delivery.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Timeless elegance

i ordered my bag a week ago, the delivery was prompt and arrived on time. The bag feels so soft to the touch. It is classic, with a simple elegant look that will be timeless. I have already worn it twice and I absolutely love it and cant wait to carry it everywhere in the summer.

13 February 2025
Unprompted review
Rated 4 out of 5 stars

Perhaps my expectations were too high

Perhaps my expectations were too high, but I really expected more from this brand. I fell in love with its simple design and promise of excellent craftsmanship. But what I received really broke my heart. I opened it and then repackaged it back into the box and thought about it for 5 days before finally deciding to write this review.

There’s visible white residue on stitches throughout the bag. I also see what appears to be glue stain residue on the inside flap. There were specks on the gold buckle that cannot be removed with polishing. The inside pocket came deformed and one bottom corner was so badly sewn that the inner suede lining lifted up to create a bubble between the exterior leather and the suede lining. There was even a nick on the edge paint of the strap. I was able to take pictures of some defects, but the camera couldn’t capture others (air bubble between the exterior and interior). It just made me think how cautious you have to be when purchasing online. I expected some sort of quality check to prevent this from happening.

Update: one of the founders personally reached out and apologized that the bag didn’t meet my expectation and also gave me a total refund, so rest assured that they mean it when they say you will get your money back if you are not 100% satisfied. I appreciate that they didn’t charge me for returning the bag.

Increasing my rating because they were prompt and very responsive!

Overall if you can see past all the imperfections I listed and you still really love the design then there’s no issue.

3 February 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hello Olysa,

We are very sorry that your bag did not live up to your expectations and that it has several defects.

Our bags are handmade in our workshop in Italy. Although each piece is meticulously checked individually, it may happen that a defect escapes us, and we are sincerely sorry for this.

It seems you've been unlucky, and we understand your disappointment. We always do our best to satisfy our customers 100%.

We did not receive a message from you via our after-sales service, which did not allow us to identify the defect in question.

Please note, however, that returns of bags with defects are free of charge, regardless of your country of residence.

We can offer you an exchange or refund, whichever you prefer.

We invite you to contact us at hello@ateliers-auguste.fr, so that we can best assist you and pass on this information to our workshop.
We apologize again for any inconvenience.

Best regards,

Laurent / CEO @ Co-founder

Rated 5 out of 5 stars

quality product and customer service

Shipping was fast and I reached out to the company to ask questions and the owner responded to me personally which is very rare.

10 February 2024
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Erin,

Thank you so much for your kind message, which truly means a lot to us.
We do our best to offer the highest quality products and services.

We are very happy to have you as one of our valued customers.

Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Fantastic purchase!

The bag is so beautiful! The leather is perfect, soft but durable. This is a forever item! Absolutely love.
Shipping was incredibly fast, as well. A fantastic purchase!

5 February 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Sanja,

Thank you so much for your kind message, which truly means a lot to us !

We are delighted to hear that you are happy with your bags.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

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