Ateliers Auguste Reviews 

774
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the luxurious materials, meticulous craftsmanship, and timeless design of the handbags. Many appreciate the beautiful colors, elegant hardware, and the overall aesthetic that complements outfits without overpowering them. The ordering process is described as easy, with fast delivery and products arriving beautifully packaged and in perfect condition. However, some customers also noted minor issues, such as a lock that easily unhooks on one specific model or a desire for a more flexible leather to fit more items. A few people experienced quality control problems with clasps or scratches on new bags, and some found the product description for laptop compatibility to be inaccurate, leading to returns. Additionally, a small number of reviewers were dissatisfied with the design aspects of certain bags, finding them bulky or not standing as expected due to base width.

What people talk about most

Product

Customers consistently express satisfaction with the product, highlighting its beautiful design, high... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the outstanding... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy arrival and fast... See more

Order

Reviewers express satisfaction with the ordering process, describing it as smooth, simple, and efficient,... See more

User experience

Customers had positive experiences with the overall user experience, often describing it as great, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The design of the mini marly has been improved upon based from the past reviews of the older design. Adding the feet and improving the lock makes the purse almost perfect. The only flaw is that the l... See more

Rated 5 out of 5 stars

Really beautiful product just as described . High quality craftsmanship I cannot fault the making of the bag and small details that keep it simple yet luxe and timeless I will buy again from the comp... See more

Rated 5 out of 5 stars

This is my third bag from this company in three years, and every one is beautiful. Quality leather in delicious colours and with surfaces I love to look at and touch! Stunning pieces that dont overpow... See more

Rated 5 out of 5 stars

The bag (Mini Marly) is lovely. The buying experience online is easy, delivery is fast and the bag arrived beautifully packaged. My only wish is that there could be a medium Marly, just halfway bet... See more


Company details

  1. Handbags Shop
  2. Bag Shop
  3. Fashion Accessories Store
  4. Luggage Store

Written by the company

[EN] Ateliers Auguste is a Paris-based brand dedicated to crafting refined leather bags and small leather goods. Each piece is meticulously handmade in Italy by highly skilled artisans using only the finest quality leathers // [FR] Ateliers Auguste est une maison parisienne animée par l’amour du cuir et du bel ouvrage. Nos sacs et articles de petite maroquinerie sont façonnés à la main en Italie par des artisans passionnés, qui perpétuent un savoir-faire d’exception. Chaque création raconte une histoire de matières nobles, de gestes précis et d’élégance intemporelle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

774 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(774)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Quality and Customer Service is superb!

I had to exchange my bags for a bigger size and customer service did not disappoint! They answered all my questions (very reponsive) and return was super easy. They also promptly process my return so I have no complaints. I love, love my Marly and the quality is just outstanding. I waited for a restock and I can say that it definitely is worth the wait! Thank you so much for making quality bags and helping customers when they need answers. I will be back for more.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Good ratio quality-price

Good ratio quality-price. Lovely packaging, fast delivery, luxurious look and feel. Def satisfied, definitely will be tempted to try other products in the future :)

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Love my bags!!!!

I love all of their bags!! My first purchase was the Mini Marley in tan and it is stunning and the perfect size for me! A week later I ordered the Mini Capucine in taupe. It is also a stunning bag. There are several other bags on my wish list and I plan to purchase them too. The designs, the craftsmanship, and the leathers are outstanding! I am in the US and I received both orders quickly. I highly recommend this brand!

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Entire family bought

Got a Breguet men's wallet in Navy in person in the store. Was accommodated very patiently until we reached a decision. Sons got Clery wallets and the wife also got a Mini Marly. Products very well made! Extremely happy with our purchases

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Small Marly in taupe is perfect

I got the Marly small in taupe. What a beautiful handbag!!! Stunning craftmanship and material and the design…amazing! I have other mid-level handbags and Ateliers Auguste is my favorite. Fast shipping, luxurious but eco-friendly packaging. The size of the bag is perfect, not too small, can fit large sunglasses, wallet, phone, hand sanitizer, etc., not too large; can be used daily or travel.

25 May 2025
Unprompted review
Rated 5 out of 5 stars

The Roquette is worth the wait!

I was really excited to get this bag. Unboxing my bag was a treat, everything was beautifully wrapped and presented. The tan colour is the perfect shade to go with everything. It’s such a rich colour. The leather is so buttery soft. The Roquette is smaller, but it fits my glasses, slim wallet and keys, more room than I expected. I’m so tempted to get it in black!

21 May 2025
Unprompted review
Rated 5 out of 5 stars

I love my mini Marly!

I’ve been waiting for the Mini Marly bag to be in stock again!

I finally bought it last week and have not been disappointed. The leather is lovely, the hardware is on point and it’s just so well made. The bag is super chic.

The delivery experience was super impressive as well. I received the bag in Dubai in just 2/3 days.

Can’t recommend their bags enough!

14 May 2025
Unprompted review
Rated 5 out of 5 stars

The shopping experience was fantastic

The shopping experience was fantastic, the website is excellent, and the bag arrived quickly. The bag is beautifully made, and you can see the attention to detail in both the materials and the craftsmanship.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

I am so in love with the bag

I am so in love with the bag! I was hesitating to buy the regular Monceau bag at first because I thought it was too big, but it was just the right fit as my everyday bag, as I carry a lot of essentials, and it fits right with my body frame (163cm tall). I love the lizard leather as it looks very elegant. The bag looks and sounds durable and smells luscious leather.

Now I am so happy I got the mini and regular Monceau lizard leather bags.

I would have just hoped that duties/taxes are included in the price next time.

12 May 2025
Unprompted review
Rated 2 out of 5 stars

Beware of import duties

The overall experience was good and the bag came very quick upon ordering BUT the import duties should be clearer before payments are made as most e-commerce site now includes duties embedded within the price. To get charged import duties upon arrival onshore is such a shock and have to pay in order to pick the goods up. The expectation to read T&Cs to be aware of the import duties is not helpful as who would read them nowadays when it comes to online shopping..

27 April 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Mary, we respond to your mail the same day you wrote to us concerning the Import Duties. As you told us, normally there is no Duties under AUD $1000 for the import of goods to Australia from Europe. But Customs are not an exact science and we never know why sometimes things go wrong. We as our carrier and waiting for the answer. We are sorry for you and we will find a solution. We will come back to you as soon as we have an answer.

Rated 5 out of 5 stars

Luxury customer service and Quality

Received my Mini Monceau few weeks ago. After paying local taxes, the price came up to slightly more than US$500.
However, my bag came with a minor issue.
Upon reaching out to AA’s team, I am impressed how quickly they responded to offer me a solution.
I am so glad that I bought the bag and being loving it since.
The quality and workmanship definitely worth the price I paid.
The plus point is the excellent customer service which a lot of luxury brands do not offer nowadays despite paying thousands of dollars.

Looking forward to add more design to my collection.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service and Quality

Whilst I received the handbag with some defect but the CEO and contact at Atelier Auguste FR was so quick to respond with great detail and reassurance of exchange or refund or discount. Professional and excellent customer service in very timely manner. This shows great pride to the brand and the level of confidence in their quality and product. I opted for an exchange of another bag (same bag) because I love it!

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I am very happy with my purchase. The shipping was fast. The bag is an exceptional quality. The leather is a bit hard but, I guess that keeps the shape of the bag. The colour and the size are perfect. The whole process was very positive, both when it comes to the product and service.

3 April 2025
Unprompted review
Rated 4 out of 5 stars

Black crossbody - quality item, room for improvement

I got the crossbody in black. The design and leather are really nice and quality is definitely there. I wished the structure was more clean and flat on the parts that are under stress. The sides bulge out a bit for example and not super flat. The closing flap also bends a bit on towards the clasp when you close. Size was much smaller than I thought. iPhone 14, card holders, keys and a lip balm that’s all that fits. You can push in more but then accessing is difficult. I definitely would have bought a tad larger size if they offered it to fit disinfectant and tissues. The metal piece on the strap started to develop some orange discolouration after one day which is disappointing.

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Stunner!

Beautiful craftsmanship, attention to detail with use of high quality leather. This is my first of many future purchases. Can’t wait for the Marli to come back in stock!!

28 March 2025
Unprompted review

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