Ateliers Auguste Reviews 

781
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, highlighting luxurious materials and elegant, timeless designs. Many appreciate the meticulous attention to detail, from rich colors to sturdy hardware and impeccable stitching. The ordering process is easy and straightforward, with consumers frequently noting super fast delivery and beautifully packaged products. Customer service is also highly regarded for being professional, supportive, and kind. However, some people mentioned specific product dimensions, such as the desire for different size options or bags not meeting expected internal capacity. These individual observations do not reflect a widespread sentiment, with the overall experience remaining overwhelmingly positive.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the beautiful leather, exceptional... See more

Quality

Users consistently express high satisfaction with the quality of products, highlighting exceptional leather,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting the speedy arrival of their... See more

Order

Customers consistently note positive experiences with order, praising the smooth and straightforward ordering... See more

Customer service

People report positive experiences with customer service, highlighting that the team goes above and beyond to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The design of the mini marly has been improved upon based from the past reviews of the older design. Adding the feet and improving the lock makes the purse almost perfect. The only flaw is that the l... See more

Rated 5 out of 5 stars

Really beautiful product just as described . High quality craftsmanship I cannot fault the making of the bag and small details that keep it simple yet luxe and timeless I will buy again from the comp... See more

Rated 5 out of 5 stars

The bag (Mini Marly) is lovely. The buying experience online is easy, delivery is fast and the bag arrived beautifully packaged. My only wish is that there could be a medium Marly, just halfway bet... See more

Rated 5 out of 5 stars

Bag came in perfect condition. The color is even better in person than online "off white". The bag looks like something you would find in a high end boutique without paying ridiculous prices. Will def... See more


Company details

  1. Handbags Shop
  2. Bag Shop
  3. Fashion Accessories Store
  4. Luggage Store

Written by the company

[EN] Ateliers Auguste is a Paris-based brand dedicated to crafting refined leather bags and small leather goods. Each piece is meticulously handmade in Italy by highly skilled artisans using only the finest quality leathers // [FR] Ateliers Auguste est une maison parisienne animée par l’amour du cuir et du bel ouvrage. Nos sacs et articles de petite maroquinerie sont façonnés à la main en Italie par des artisans passionnés, qui perpétuent un savoir-faire d’exception. Chaque création raconte une histoire de matières nobles, de gestes précis et d’élégance intemporelle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

781 reviews

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4.8

All reviews

(781)

139 reviews in the last 12 months

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Rated 5 out of 5 stars

Timeless elegance

i ordered my bag a week ago, the delivery was prompt and arrived on time. The bag feels so soft to the touch. It is classic, with a simple elegant look that will be timeless. I have already worn it twice and I absolutely love it and cant wait to carry it everywhere in the summer.

13 February 2025
Unprompted review
Rated 4 out of 5 stars

Perhaps my expectations were too high

Perhaps my expectations were too high, but I really expected more from this brand. I fell in love with its simple design and promise of excellent craftsmanship. But what I received really broke my heart. I opened it and then repackaged it back into the box and thought about it for 5 days before finally deciding to write this review.

There’s visible white residue on stitches throughout the bag. I also see what appears to be glue stain residue on the inside flap. There were specks on the gold buckle that cannot be removed with polishing. The inside pocket came deformed and one bottom corner was so badly sewn that the inner suede lining lifted up to create a bubble between the exterior leather and the suede lining. There was even a nick on the edge paint of the strap. I was able to take pictures of some defects, but the camera couldn’t capture others (air bubble between the exterior and interior). It just made me think how cautious you have to be when purchasing online. I expected some sort of quality check to prevent this from happening.

Update: one of the founders personally reached out and apologized that the bag didn’t meet my expectation and also gave me a total refund, so rest assured that they mean it when they say you will get your money back if you are not 100% satisfied. I appreciate that they didn’t charge me for returning the bag.

Increasing my rating because they were prompt and very responsive!

Overall if you can see past all the imperfections I listed and you still really love the design then there’s no issue.

3 February 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hello Olysa,

We are very sorry that your bag did not live up to your expectations and that it has several defects.

Our bags are handmade in our workshop in Italy. Although each piece is meticulously checked individually, it may happen that a defect escapes us, and we are sincerely sorry for this.

It seems you've been unlucky, and we understand your disappointment. We always do our best to satisfy our customers 100%.

We did not receive a message from you via our after-sales service, which did not allow us to identify the defect in question.

Please note, however, that returns of bags with defects are free of charge, regardless of your country of residence.

We can offer you an exchange or refund, whichever you prefer.

We invite you to contact us at hello@ateliers-auguste.fr, so that we can best assist you and pass on this information to our workshop.
We apologize again for any inconvenience.

Best regards,

Laurent / CEO @ Co-founder

Rated 5 out of 5 stars

quality product and customer service

Shipping was fast and I reached out to the company to ask questions and the owner responded to me personally which is very rare.

10 February 2024
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Erin,

Thank you so much for your kind message, which truly means a lot to us.
We do our best to offer the highest quality products and services.

We are very happy to have you as one of our valued customers.

Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Fantastic purchase!

The bag is so beautiful! The leather is perfect, soft but durable. This is a forever item! Absolutely love.
Shipping was incredibly fast, as well. A fantastic purchase!

5 February 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Sanja,

Thank you so much for your kind message, which truly means a lot to us !

We are delighted to hear that you are happy with your bags.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Beautiful bag, seamless shopping experience

I recently purchased the Mini Monceau in taupe, and the entire experience—from browsing to delivery—was excellent. The website was intuitive and easy to navigate, with a great selection of colors and styles. Checkout was straightforward, and I was pleasantly surprised by how quickly my order arrived, especially coming from Europe.

The bag itself is beautifully made with high-quality leather, and for a ‘mini,’ it’s surprisingly roomy. I’ve only used it a couple of times so far, but I couldn’t be happier with my purchase. It’s a classic and versatile - looking forward to enjoying it for years to come.

12 January 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Danielle,

Thank you so much for your kind message, which truly means a lot to us!
We do our best to offer the highest quality products and services.

We are delighted to know that you love your bag and that it meets your expectations.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Very well made bag with attention to detail

I bought the Mini Monceau in taupe colour.
It’s a very well made handbag. Beautiful leather, stitching, and metal hardware.
I really love the attention to detail with the beautiful clasp, solid magnetic closure and the other closure, and the continuous improvements that the company makes. They seem sincerely interested in delivering the best quality products in design, craftmanship, materials, and functionality.
I plan to buy more bags from this company and look forward to what news they bring in the future.

9 February 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Jeanette,

Thank you so much for your kind message, which truly means a lot to us!
We do our best to offer the highest quality products and services.

We are delighted to know that you love your bag and that it meets your expectations.

We are delighted to have you as one of our customers and that you're considering adding a new bag to your collection.
Please don't hesitate to contact us if you need any further information

Thank you so much for your support.

See you soon!

Rated 4 out of 5 stars

Beautiful leather with some wear issues

Beautiful looking purse with high quality leather, but have had some wear issues. The edging on the front corner of my bag fell off within a few months of using. The interior suede pocket has stretched so that it takes up much of the interior of the bag, and I am tempted to cut it out.

13 February 2024
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Jess,

Thank you so much for your kind message, which truly means a lot to us!
We do our best to offer the highest quality products and services.

We are sorry that your bag shows signs of wear.
Please feel free to contact us via email at hello@ateliers-auguste.fr

Your bag is covered by a 1-year warranty, and repairs are at our expense. However, we do not cover wear and tear from normal usage.

Since then, we have improved the interior by replacing the pocket with a leather version to specifically prevent this type of issue.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Addicted to Mini Marly

I have bought already 2 bags. I am hoping to get another one, but it is currently sold out.
Quality of the product is very high. There is no disturbing big logo, but you can immediately see that this is high end, classy item. I use my blue Mini Marly on a daily basis and it still looks like brand new.
The bag is delivered in a dust bag, nicely packed. The process is smooth.
I am happy that I can support such a great company.

7 February 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Karolina,

Thank you so much for your kind message, which truly means a lot to us!

We are delighted to know that you love your bag and that it meets your expectations.

We apologize for the stockouts. Since our bags are handmade, we produce in limited quantities. We will be receiving all our new arrivals and restocks at the end of March/beginning of April.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Great handbag. Love it

Great handbag love the color

2 February 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Rubina,

Thank you so much for your kind message, which truly means a lot to us!

We are delighted to know that you love your bag and that it meets your expectations.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Exceptional quality bags

Exceptional quality bags, the best in middle range, the leather is fantastic, the bags are very neat done, and the customer service is 10 out of 10. I highly recommend it! Best of luck to the brand!

10 December 2024
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Natalia,

Thank you so much for your kind message, which truly means a lot to us!
We do our best to offer the highest quality products and services.

We are delighted to know that you love your bag and that it meets your expectations.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Good quality bag

Good quality bag!

Quick delivery to Hong Kong !

26 January 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hello,

Thank you so much for your kind message, which truly means a lot to us!
We do our best to offer the highest quality products and services.

We are delighted to know that you love your bag and that it meets your expectations.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Gorgeous

Gorgeous, well constructed bag inside and out
Love the taupe color and simple hardware
Elegant and understated
And best of all no fussy closing mechanisms!! Also, impressive that the turn around time to ship to California was faster than most of my domestic orders
You have a new customer in me!

22 January 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Shivani,

Thank you so much for your kind message, which truly means a lot to us!
We do our best to offer the highest quality products and services.

We are delighted to know that you love your bag and that it meets your expectations.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

My experience with Ateliers Auguste was…

My experience with Ateliers Auguste was amazing and I was quite impressed with their service. I was very pleased with the Alma edition I just bought and I am planning to purchase another one of their handbags in the very near future. 😊

17 January 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Emelita,

Thank you so much for your kind message, which truly means a lot to us!
We do our best to offer the highest quality products and services.

We are delighted to know that you love your bag and that it meets your expectations.

We are delighted to have you as one of our customers and that you're considering adding a new bag to your collection.

Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Satisfied 1st time customer

The shipment was really fast, efficient, and no extra cost. The bag size is perfect for cellphone and wallet, etc.. love the color , very easy to match clothes and styles. Am thinking to get a 2nd bag and another one for my best friend if there is a good promotion!

6 January 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hello,

Thank you so much for your kind message, which truly means a lot to us!
We do our best to offer the highest quality products and services.

We are delighted to know that you love your bag and that it meets your expectations.

We are delighted to have you as one of our customers and that you're considering adding a new bag to your collection.

Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Great company and a great product

I was highly impressed with the quality of the bag (the leather, the hardware, the construction) and the customer service. Despite having a small issue, it was rectified immediately by the Ateliers Auguste team. It was the first time I placed an order with the company, but will not be the last one.

30 January 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Iryna,

Thank you so much for your kind message, which truly means a lot to us.
We do our best to offer the highest quality products and services.

We are very happy to have you as one of our valued customers.

Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

I received the ordered purse quickly

I received the ordered purse quickly, very nicely packaged, in optimal conditions. I really like it, it is so beautiful, high quality and versatile. I will wear it with great love!!! Thank you very much!!!!

9 January 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hello,

Thank you so much for your kind message, which truly means a lot to us.
We do our best to offer the highest quality products and services.

We are very happy to have you as one of our valued customers.

Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Gabriel gold edition

I purchased the Gabriel gold edition bag in a hazelnut colour and received the bag a few days later. It has beautiful gold hardware and is lined with a microsuede fabric. It is a great quality crossbody bag and I love the colour. This is my first purchase from Ateliers Auguste but definitely not the last.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Great bags, worth buying

I recently purchased two bags from Ateliers Auguste—the Marly and the Monceau—and I couldn’t be happier! The quality is outstanding, from the premium leather and exceptional craftsmanship to the sleek design—everything is flawless. The delivery was quick, and the entire experience was incredibly positive. I’m confident I’ll be a returning customer. Highly recommend!

24 January 2025
Unprompted review
Rated 5 out of 5 stars

My husband bought me this and I love it…

My husband bought me this and I love it and the customer service is wonderful
I just wish I had gotten the bigger one
It’s so small it doesn’t fit things well, I have to take everything out to find something. So I can’t wear it as much as I wished to

16 December 2024
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Vicki,

Thank you so much for your kind message, which truly means a lot to us.

We are sorry that the size of the bag doesn't work for you.
For next time, please note that if the color or size doesn't suit you, you can return the item for a refund and then order another bag.
If the amount is the same, we can also arrange an exchange.
The bag must be new and never worn.

We are sorry again for this inconvenience.
I hope you'll still find an opportunity to wear it.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

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