Ateliers Auguste Reviews 

777
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their beautiful design, exceptional quality, and luxurious craftsmanship, often highlighting the stunning leather and impeccable stitching. Many appreciate the timeless elegance and functional luxury of the bags, noting their perfect size and ability to complement outfits. Reviewers frequently commend the fast delivery, smooth ordering process, and the careful, beautiful packaging of their purchases, with customer service also receiving high marks for being professional and responsive. However, some customers noted specific issues with bag functionality, such as products not fitting intended items or design flaws affecting stability. A few others experienced problematic deliveries, mentioning delays or unexpected fees.

What people talk about most

Product

Customers consistently express satisfaction with the product, highlighting its beautiful design, high... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the outstanding... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy arrival and fast... See more

Order

Reviewers express satisfaction with the ordering process, describing it as smooth, simple, and efficient,... See more

User experience

Customers had positive experiences with the overall user experience, often describing it as great, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The design of the mini marly has been improved upon based from the past reviews of the older design. Adding the feet and improving the lock makes the purse almost perfect. The only flaw is that the l... See more

Rated 5 out of 5 stars

Really beautiful product just as described . High quality craftsmanship I cannot fault the making of the bag and small details that keep it simple yet luxe and timeless I will buy again from the comp... See more

Rated 5 out of 5 stars

This is my third bag from this company in three years, and every one is beautiful. Quality leather in delicious colours and with surfaces I love to look at and touch! Stunning pieces that dont overpow... See more

Rated 5 out of 5 stars

The bag (Mini Marly) is lovely. The buying experience online is easy, delivery is fast and the bag arrived beautifully packaged. My only wish is that there could be a medium Marly, just halfway bet... See more


Company details

  1. Handbags Shop
  2. Bag Shop
  3. Fashion Accessories Store
  4. Luggage Store

Written by the company

[EN] Ateliers Auguste is a Paris-based brand dedicated to crafting refined leather bags and small leather goods. Each piece is meticulously handmade in Italy by highly skilled artisans using only the finest quality leathers // [FR] Ateliers Auguste est une maison parisienne animée par l’amour du cuir et du bel ouvrage. Nos sacs et articles de petite maroquinerie sont façonnés à la main en Italie par des artisans passionnés, qui perpétuent un savoir-faire d’exception. Chaque création raconte une histoire de matières nobles, de gestes précis et d’élégance intemporelle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

777 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(777)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products and customer service

The shipping was wxtremely fast, the bag is of high quality, and great customer service with constant updates and requests for feedback. Highly recommend and will come back for another purchase for sure

1 July 2025
Unprompted review
Rated 5 out of 5 stars

High-end quality for an affordable price

This is the second time I've ordered from AA and honestly, I could not be happier! The bag (Mini Monceau Gold Edition in Taupe) is absolutely beautiful; the quality and design are superb but all still for an affordable price. Their customer care and service are easy to reach out to in case of questions and the shipping went fast and easy. Thanks again!

2 July 2025
Unprompted review
Rated 5 out of 5 stars

It was a very easy purchase

It was a very easy purchase. And I received my bag so fast considering that I am in Asia. Unfortunately, the duty and taxes are 50% more. But the bag is so beautiful. Will order again once Im in Europe. Thank you

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful bags

During the past 4 years I have bought 4 bags of this brand - in different colors and designs. Wonderful quality and fast delivery (Germany). I love them. No of bags I wanted to return, thus, no experience with returns.

6 July 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous Bag and Customer Care That Exceeds Expectations

I absolutely love my crossbody bag, and the customer service is outstanding! After a few months of use, I noticed a scratch on the clasp and reached out to Atelier August. Their team was wonderful—quick to respond, and after I sent photos, they shipped me a replacement clasp at no extra cost. It’s so refreshing to have an issue resolved without jumping through hoops or paying more. I truly appreciate both the product and the service, and I’ll definitely shop with them again!

1 July 2025
Unprompted review
Rated 4 out of 5 stars

Prompt service, great design but is it box leather?

Prompt service is great. I love the design of the bag and the unique closing but I am disappointed in the leather as the leather is described as box leather with gold hardware. I have box leather from a few designers including Hermes and their box leather is extremely smooth and usually has a bit of a glow to it. Box leather has a natural shine but your leather does not have any shine. Box calf leather has a smooth and glossy finish. It can also easily scratch and it will develop a patina over the years. Your leather has a very fine horizontal design etched or stamped into the leather which does not look like the very smooth leather that I saw in your pictures nor what I have seen in person from other box leather designs. Also I don’t think your leather with it’s fine horizontal design would scratch easily like box leather. I am not sure that it has an aniline finishing. I am contemplating returning the bag. Please advise how to do this. Thanks.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Love

I just received my Mini Capucine Silver Edition in
Red Lizard Embossed Leather and I love it! Great quality and beautiful design.
This is my 3rd bag from AA and I'm waitng for a tote bag now, please :)))

2 July 2025
Unprompted review
Rated 5 out of 5 stars

I love the quality of your purses

I love the quality of your purses. I wish I could also get some free bags like the other bloggers. I mean it would be really nice to receive something as a loyal customer of your shop.
I love my mini marly & monceou. Alma in gold would be next!

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Love the quality of the bag

Love the quality of the bag, great customer service specially when I ask for price adjustment because the item I purchased recently when on sale and it was adjusted. Thank you.

28 June 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hi Diane,
Thank you so much for your kind words!
Your satisfaction means a lot to us, and we’re happy to have you as one of our valued customers.

Rated 5 out of 5 stars

Super high quality and beautiful bags

Super high quality and beautiful bags, excellent service, fast shipping to the US. Love this brand and their products. Highly recommend!

17 June 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hi Kristi, thank you so much for your kind words. We’re delighted to hear you love the quality of our bags and our service.We truly appreciate your support and look forward to bringing you more beautiful products in the future !

Rated 3 out of 5 stars

Bought 2 and both same issue

Bought 2 and both same issue. Slight “dryness” of the leather at the handles that look prone to peeling or cracking soon. Not as perfect as expected.

22 June 2025
Unprompted review
Rated 5 out of 5 stars

High Quality French Design Bags!

Lovely product designs and information detail, easy to navigate the website and checkout. Order and delivery communications are excellent. I was very happy with my purchase, great quality and value for money. I will definitely purchase again, and highly recommend!

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Impressed

It took only days to receive my bag. The packaging was impeccable and the bag is Quality all around. The leather is soft, structured and beautiful. I am a customer for life. Can't wait to purchase another bag!

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely striking bag

Absolutely striking bag and lovely tan color.This is my fourth Marly and the new opening technique is excellent.Well done.

11 June 2025
Unprompted review
Rated 4 out of 5 stars

Great quality and design bag

The quality of my mini marly bag in pebbeled leather is exceptional, the leather, the hardware. It overall comfortability, the size is perfect and what is important in my warm climate fits the bottle of water. The color cappuccino is a great for all seasons.
My only concern is that it’s a bit too easy to open. Unintentional slight touch if the lock leads to its opening. Hopefully I’ll get used to it and the zipper is protecting the contents of the bag.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Shipping & Quality was top tier

Shipping & Quality was top tier. I’m creating content around receiving it but for some reason the IG account says “user not found” Not sure what happened. I would love to work with this brand again

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Bag #2 🤩🤩🤩

A few weeks ago I purchased the Mini Marly. I was torn between the taupe and tan colors. I chose taupe. Once it arrived, I was so enamored with the bag I ordered the tan color as well. The construction, design + quality of the bag are exquisite. For me, I love the fact that the interior is one compartment. Sometimes dividers in a handbag can help with organization, but it will limit the size of the items that will fit within those dividers. For a mini bag it holds quite a bit. I can carry everything I need and the bag will still maintain its shape with room to spare! I expect I will enjoy this bag for a long time. I highly recommend Atelier Auguste and will definitely purchase from them again❤️

1 June 2025
Unprompted review

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