My daughter had a wonderful experience at the South Molton branch. We were met by a really friendly, engaging and helpful young lady on Saturday 27th June (apologies for forgetting her name. My daught... See more
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Review summary
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I went to Astrid and miyu King’s Cross for a helix piercing and Berie was my piercer, she was truly amazing I have had many piercings and literally she could not have pierced it any better, she made m... See more
Company replied
I got my helix pierced today by Lisa in the Kildare store on Sunday and she is by far the friendliest staff member I encountered in the entire village. She made me feel completely at ease, her hygiene... See more
Company replied
Got a hidden helix piercing today with Dobs at the Kings Road branch. He was honestly fantastic -made sure I was happy with the placement, super professional, friendly and the piercing itself w... See more
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Company details
Information provided by various external sources
A British brand selling unique, personalised jewellery beautifully designed and hand-crafted in London. Featured in Marie Claire, Elle and others.
Contact info
Highbury Grove 22, N5 2EF, London, United Kingdom
- astridandmiyu.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Kay Fenwicks NCL
Kay pieced my helix and the whole experience was amazing! She talked me through the process step by step and explained everything clearly. The hygiene was perfect and she really took into consideration the cleanliness. She was so friendly and an overall outstanding experience.
13 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your lovely review, Lilly. We're so pleased to hear that Kay made your helix piercing experience such a positive one and that you felt comfortable throughout. We'll be sure to pass your kind words on!
Love A&M x
I purchased a ring in the Christmas 3…
I purchased a ring in the Christmas 3 for 2 that became faulty and the stones fell out. A return was accepted and I wanted to exchange to a ring of the same value but they wouldn’t honour this and wanted me to pay £30 extra towards it despite the list price being the same. I am extremely disappointed and waiting for a refund 😔
Edit to add the original ring cost £90 and the replacement I wanted cost £90!
10 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Laura.
We're sorry that your ring developed a fault and appreciate how disappointing this experience has been.
We can see our Customer Connection team has been in touch regarding the options available under your warranty. As the original style was no longer available, you are welcome to opt for an alternative item, however any replacement with a higher purchase price than the original item would require the difference to be paid.
If you have any further questions, please don't hesitate to get back in touch with the team. Kind Regards, A&M
Miranda from the Bath branch
Miranda from the Bath branch is super friendly and attentive, really tailors your experience to you and is very supportive! The customer service team have also been very helpful and quick with their responses when I needed a replacement piercing.
Looking forward to getting more piercings from her :)
10 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your wonderful review, Mariama. We're so pleased to hear that Miranda made your experience in store feel personal and supportive, and that our Customer Connection team were able to assist quickly when you needed help. We'll be sure to pass your lovely feedback on to Miranda and the team!
Love A&M x
Customer service is awful
Love the jewellery - shame the same can't be said about their customer service
So in response to the reply below for the excuse of being unable to cancel a booking made on Thursday but not posted until Sunday
I was asked to refuse the delivery. Which we did. But because there is not address. It has been delivered back to me
The worst possible service ever. Cant even blame royal mail. Because there is only an area and a postcode as the return address
Stars have been since removed
12 June 2026
Unprompted review
Reply from Astrid & Miyu
Hi Sheetal, thank you so much for taking the time to share your feedback. We see that you had reached out to have your order cancelled after it had been placed. We apologize that this was not possible as your order had already been picked, packaged and a shipping label created. As shared by our Customer Connection team, you are able to refuse the package which it will then be returned to sender or you can set up a return. We hope you have a wonderful rest of your day and appreciate your support and understanding. Kind regards, A&M
I was having trouble to place an order…
I was having trouble to place an order through A&M app . So i reached out to one of the Customer Service team members ( Stephanie) . She was very helpful with her prompt response to help . Thank you Astrid &Miyu for your amazing customer service.
11 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your lovely review, Umma. We're delighted to hear that Stephanie was able to assist you promptly and help you place your order without any further trouble. We'll be sure to pass your kind words on!
Love A&M x
I made a mistake when I entered my…
I made a mistake when I entered my birthday (because I was typing fast) and when I realised it was too late , Stephanie was very helpful, she got back to me less than 24hrs after my request . Great customer service . Thank you Stephanie 🙂
10 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Lamia. We're so pleased to hear that Stephanie was able to help get everything sorted for you quickly and make the process nice and easy. We'll be sure to pass your kind words on!
Love A&M x
Buyer beware
I bought a pair of earrings and immediately returned them (less than a week after receiving them) because they were a gift, and my daughter didn’t like them. The company refused to give me a refund because they claimed they showed signs of wear. Not sure how this is possible given that I returned them immediately. All my communications to try to resolve the situation were super frustrating. Unethical company, imo.
25 December 2025
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to share your feedback, Jennifer.
We're sorry to hear you're disappointed with the outcome of your return. For health and safety reasons, all returned earrings are carefully inspected upon arrival, and items showing signs of wear cannot be accepted. The health and safety of our customers is of the utmost importance to us!
We've reached out to gather some further details so we can review this fully. We're currently awaiting your response and look forward to hearing from you.
Kind Regards, A&M
Ear piecing done by Kay
Ear piecing done by Kay
Felt confident with the service
Kay was professional and friendly
4 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Linda. We're so pleased to hear that Kay made you feel comfortable throughout your piercing appointment and that the service left such a positive impression. We'll be sure to pass your kind words on!
Love A&M x
Customer team is very quick and helpful…
Customer team is very quick and helpful for any queries especially about loyalty points. I love Astrid & Miyu’s delicate carnelian bracelet and click charm.
11 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, May. We're delighted to hear that our Customer Connection team has been helpful with your queries, and it's wonderful to know you're enjoying your bracelet and charm. We really appreciate your support!
Love A&M x
Customer service
The customer service was great! I received the item as a present and I had an issue with the clasp on an earring so emailed for any advice. Stephanie was great at helping, even sent a video to help me! Definitely recommend.
11 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your lovely review, Thea. We're so pleased to hear that Stephanie was able to help and provide some extra guidance to get things sorted for you. We'll be sure to share your kind feedback with her!
Love A&M x
⭐⭐⭐⭐⭐ Customer Service
Keira, my customer service exec was amazing - everything you would hope for - friendly, whilst remaining professional, knowledgeable and prompt. A real pleasure to deal with. Keira assisted me with a previous challenge where the standard of service provided by her was equally high. Many thanks, Keira
11 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave a review. We're delighted to hear that Keira provided such a positive experience and that her support has been consistently helpful whenever you've reached out. We'll be sure to pass your kind words on!
Love A&M x
Reply from Astrid & Miyu
Thank you for your review, Anthony. We're so pleased to hear that Sumi provided you with excellent support, and we'll be sure to share your kind words with her!
Love A&M x
Everyone in the store (Brighton) was so…
Everyone in the store (Brighton) was so friendly and very warm towards both me and my partner. From the offset they made it clear they wanted to help us find the best ring for me. This felt very special as the ring was a sentimental piece. Lesley from the Brighton store was especially accommodating to me; she went over and above to help me find the best charm for my ring and clearly explained the process of making the ring fit to my size. We had a friendly chat while she was working, making the ring perfect which I found so personal because it was clear she was hard at work but wanted to include me in the process. Shout out to Lesley and everyone working at the Brighton store in 31/05/26. I will definitely be returning due to the personal service. Thank you for making my anniversary ring so special.
31 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave such a lovely review, Catherine. We're delighted to hear that Lesley and the team in Brighton helped make creating such a meaningful ring a special experience, and we'll be sure to pass on your kind words to them. We can't wait to welcome you back again soon!
Love A&M x
Great experience!
I saw Chloe in the Astrd and Miyu in Selfridges. She was extremely knowledgeable, friendly and engaging. I’m really pleased with my welded bracelet.
6 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Tracey! We're thrilled to hear that Chloe made your visit enjoyable and that you’re happy with your welded bracelet. We will be sure to pass this one! Love A&M x
South Molton Astrid & Miyu
Mollie is a great piercer, very lovely and made sure everything went smoothly. Highly recommend!
9 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave a review! We're delighted to hear that Mollie made your experience such a positive one and ensured everything went smoothly. We really appreciate you sharing this and hope to see you again soon. Love A&M x
Great piercing experience
Does (King’s Road store) was so lovely and kind when doing both mine and my mums piercings. They really took the time to talk through the different types of jewellery and also gave me some great advice regarding my helix piercing. Both my mum and I felt very relaxed through the whole experience.I will be returning for another very soon!
6 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Lily! We're so happy to hear that your piercing experience was so relaxed and enjoyable, and that the advice was helpful. We can’t wait to welcome you back! Love A&M x
Really helpful
Really helpful, instant replies, went out of her way to get my order sorted. Thank u!
8 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you so much for your lovely review, George! We're so glad our Customer Connection team could get everything sorted for you quickly. Love A&M x
They will charge you for the return
They will charge you for the return, you cannot choose which return provider (FEDEX only) and their only return points are in the notorious Lisbon Airport or Evora hundreds of km away.
Make sure what you're buying fits, because if you need to return it you are s*** out of luck.
Edit: So as a customer I'm supposed to contact your support and ask "Hey besides the automatic choice on your website, do you offer other ones?" thats a bit ridiculous my complaint is still valid.
7 June 2026
Unprompted review
Reply from Astrid & Miyu
Hi Andre, We offer complimentary FedEx returns for international returns where you can drop these returns off. However, if you do not live near a FedEx drop off location, through their website you are able to schedule a pick up directly from your address as a more convenient service and would not need to leave your house. If you require support with this process, our Customer Connection team will gladly walk you through this. One the FedEx website, if you would prefer to have them retrieve the parcel it is one of the first drop down options to schedule a pick up. You should not need to contact support for your returns as the options for this are readily available through our Returns Portal with the shipping label or on the website for a collection. King Regards, A&M
Totally brilliant.
Meg was brilliant. She made me feel totally relaxed and I’m very happy with my piercing's. Professional and friendly service, I’d highly recommend - thank you!
6 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Julia. We're so pleased to hear Meg made you feel relaxed and delivered such a friendly, professional piercing experience. We'll be sure to share your lovely feedback with her!
Love A&M x
Really Great experience with Alvaro.
6 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Helena. We're delighted to hear you had a great experience with Alvaro. We'll be sure to pass your kind feedback on!
Love A&M x
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