Aston Chase Reviews 

28
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I feel meeting Sam Robins was the best moment during my house search. He was a breath of fresh air. He was super kind and attentive to my needs. Best of all, he was honest and didn't pressure me to ma... See more

Rated 5 out of 5 stars

By far the best agents we have ever dealt with in London. Howard Kayman has been instrumental in helping us find and buy our next home. He is professional, prompt, efficient, proactive, attentive and... See more

Company replied

Rated 4 out of 5 stars

I highly recommend Rachel at Aston Chase. Having used a property manager on and off over the last 20 years, Rachel is undoubtedly the best. She treats our property as if it is her own, is very relia... See more

Company replied

Rated 5 out of 5 stars

For the past few years we have rented a flat from Aston Chase and thankfully Rachel Webb has been our property manager. There are not enough words to describe how outstanding Rachel is. Here are jus... See more

Company replied

Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

At Aston Chase, we represent luxury properties located in the most exclusive areas of North West and Central London. Since our founding in 1985, we have built and maintained a reputation for having integrity and absolute discretion at the pinnacle of the prime residential market. More than 30 years later, our market-leading, independent estate agency continues to differentiate ourselves from our competitors by providing bespoke service, expert advice, and transparent and efficient transactions. Our award-winning team of sales and lettings professionals are the area experts; we look forward to exceeding your expectations with our market approach, enthusiasm, attention to detail and dedication to delivering exceptional results.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28 reviews

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4.7

All reviews

(28)

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Rated 5 out of 5 stars

Very professional service by Howard Kayman

Very professional, relatable and fair service by Howard

26 April 2021
Unprompted review
Aston Chase logo

Reply from Aston Chase

Hi Shachar,

Thank you for letting us know about your 5-Star experience with us. We look forward to helping you whenever you require assistance in the future.

Cheers,

Aston Chase

Rated 5 out of 5 stars

We got fabulous support and guidance…

We got fabulous support and guidance from Howard from Ashton Chase in St John’s Woods which made our move to the area very straightforward. He is very diligent and explained things well to use openly and showed us many properties in the area. Extremely professional and well received. Thank you Howard to you and the team for assisting us all the way!

14 April 2021
Unprompted review
Aston Chase logo

Reply from Aston Chase

Hi Azura,

Thank you for taking the time to share your recent experience with us and congratulations on your new home! We're happy to hear that you had a 5-star experience, and we'll be sure to let Howard know just how pleased you are with his efforts. We look forward to assisting you with your future property needs, so please let us know whenever we can be of assistance.

Congratulations!

Aston Chase

Rated 5 out of 5 stars

Aston Chase have been courteous and…

Aston Chase have been courteous and competent property managers. As a tenant, I have been pleased with the level of promptness and professionalism with which they've responded to queries and requests. Any issues we've had have been swiftly rectified, and Rachel goes out of her way to over-communicate timings and advocate for our needs with contractors and repair workers.

12 April 2021
Unprompted review
Aston Chase logo

Reply from Aston Chase

Hi Cory,

We are absolutely humbled by your rave review. Thank you so much for taking the time to share your sentiments with us as they are greatly appreciated by the entire team, especially Rachel. She is the absolute best property manager in the business and will be happy to hear just how pleased you are with her service. We look forward to continuing to provide you with 5-star service in the years to come.

Cheers,

Aston Chase

Rated 5 out of 5 stars

Flawless communication

Aston Chase is overlooking one of my bosses property and we are very happy with their services.
I usually communicate with Property Manager Rachel Webb. Communication is flawless, she is always trying to give us few quotes for needed repairs and advise us on the best solutions.

12 April 2021
Unprompted review
Aston Chase logo

Reply from Aston Chase

Hi Aga,

Thank you for taking the time to share your experience with us. Rachel is the hardest working property manager in the business and we'll be sure to let her know just how pleased both you and your boss are with the service which she provides. We are delighted for the opportunity to continue to assist your boss with their property needs and value their continued loyalty.

Cheers,

Aston Chase

Rated 4 out of 5 stars

Excellent property manager

I highly recommend Rachel at Aston Chase. Having used a property manager on and off over the last 20 years, Rachel is undoubtedly the best. She treats our property as if it is her own, is very reliable and has good judgement.

11 April 2021
Unprompted review
Aston Chase logo

Reply from Aston Chase

Hi Kirsten,

Thank you for taking the time to post your review. We greatly appreciate your trusting us with your property needs for more than two decades. Such loyalty is not commonplace these days and we sincerely hope that our service reflects our thanks. That being said, if there's anything we can do to earn 5-stars, do let us so that we can relay that information to Rachel (who will promptly and undoubtedly accommodate). We appreciate your continued loyalty and look forward to continuing to assist with your property needs.

Cheers,

Aston Chase

Rated 5 out of 5 stars

Exceptional Customer Service

I have been working with Aston Chase for 5 years. They never fail to deliver the best customer service, the best communication and have never failed to deliver great tenants to our rental apartment in Queens Park. They are possibly the best agency I have worked with in 20 years. They have a brilliant personal touch which I have never encountered in this business before. I can not recommend them highly enough. THE BEST SERVICE EVER. Aston Chase are my go-to London Agency. If you need an estate agent for buying or selling or rental I whole heartedly recommend Aston Chase.

9 April 2021
Unprompted review
Aston Chase logo

Reply from Aston Chase

Hi Johanna,

We are absolutely humbled by your rave review. Thank you so much for taking the time to share your sentiments with us as they are greatly appreciated by the entire team. We look forward to continuing to provide your with 5-star service in the years to come.

Cheers,

Aston Chase

Rated 5 out of 5 stars

Aston Chase

I had the pleasure to work with Aston Chase Real Estate for the last 3 years as a tenant, and my experience was perfect. I had the chance to work closely with Rachel Webb, the Property Manager. She is an outstanding professional, always meeting our needs, being very reactive, always available, and highly efficient in such a nice way. On the letting side, Danielle Lester was also amazing, very available and highly relevant on the properties she selects, having a deep knowledge of the local market.
I couldn’t recommend more Aston Chase real estate as the whole team is so professional and so nice to work with.

9 April 2021
Unprompted review
Aston Chase logo

Reply from Aston Chase

Hi Cecile,

Thank you for taking the time to share your how happy you are with the service which we (and specifically Rachel), have provided you over the past three years. We'll be sure to let her know of your 5-star experience and look forward to assisting you with your future property needs.

Cheers,

Aston Chase

Rated 5 out of 5 stars

Worked tirelessly to get the deal done…

Worked tirelessly to get the deal done and made use of their extensive client base.

8 April 2021
Unprompted review
Aston Chase logo

Reply from Aston Chase

Hi Adam,

Thank you for taking the time to share your recent experience with us. We are happy to hear that you had a 5-star experience with us and look forward to assisting you with your future property needs.

Congratulations!

Aston Chase

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