This was a fairly complex problem as the mechanism in the grinding unit needed to have a couple pieces moved as it was locked up. Difficult to describe a three-dimensional complex item over the phone.... See more
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He knew the product very well. He quickly determined the cause of the problem over the phone and proposed the best solution. All that despite the manufacturers replacement parts diagram being wrong.... See more
Anthony M. is a technology expert who helped me immensely to see what my next steps are in the solution of filing my insurance. He even volunteered to go further, but I can take it from here since he... See more
I am 79 yrs old & was very frustrated to lose service on both my xomo boxes. I tried working with Spectrum for 2 hrs to fix. Finally text asking me for $5 to have a tech call me. Was so frustrated... See more
Company details
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24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportTP@justanswer.com or call 800-805-5962 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
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4.8
Excellent
7K reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was told I would have a $5.00 fee but…
I was told I would have a $5.00 fee but was charged $70.00 on my Credit Card for a monthly membership fee..Very misleading and shady!
5 August 2026
Reply from Askanexpertonline.com
Hello,
Thank you for reaching out. I understand your concern regarding the membership charge.
We have refunded the unexpected charge. Please allow 3–5 business days for the refund to appear in your account.
If you have any additional concerns, please reach out through my contact information below.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-805-5962
I was able to solve the problem
I was able to solve the problem, a nonfunctional printer with his help
5 August 2026
MamamadM was great
MamamadM was great. He was very cooperative, knowledgeable and friendly. But due to my inability to solve my problem remained unresolved! My account is still locked and I still need help! Thanks!
5 August 2026
They answered my question on getting my…
They answered my question on getting my computer to connect to the scanner. But now still no icon to be able to print. Never had driver or icon issues before with any printer beside Epson. So I still need help
5 August 2026
Ram is very intuitive
Ram is very intuitive. Quick to provide answers and suggest resources. Unfortunately, I am not in a position to provide further financial commitment at this time. I will know more in a few days.
Thank you,
Joe Wilson
4 August 2026
I received the information I needed
I received the information I needed.
Thank you for your assitance.
4 August 2026
Very professional and helpful.
Both representatives I spoke with were very professional and helpful.
4 August 2026
Excellent my problem was addressed and…
Excellent my problem was addressed and solved. Thanks
4 August 2026
Great service and very nice lady.
The young lady who helped me was very patient and we finally got the result I was looking for. Thank you so much.
4 August 2026
Provided all the modes to who I needed…
Provided all the modes to who I needed to call. Very knowledgeable and fast in Drew's chat responses. True asset to your department and company and I am so satisfied to the upmost degree
4 August 2026
Agent was very patient
Agent was very patient, knowledgeable, and professional; also very determined to solve my long-time problem!! You people need more of his kind!!
4 August 2026
I received several suggestions
I received several suggestions that msy or may not help. Time will tell.
4 August 2026
The technician was very successful in…
The technician was very successful in assisting me getting outlook 2021 working, but somehow your company kind of tricked me into subscribing to your service, which you refunded later, which should have been provided by the original sales group of the license.
4 August 2026
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