I sent my BRISE tokens from AscendEX to KuCoin more than 2 days ago, and I still have not received them. The help desk is also very slow and unresponsive. I think AscendEX is acting like a scammer and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Trash I reached out because they delisted some coins, fine. But they cancelled trades and swaps with no notice only allowing withdraws. But the minimum withdraw limit was 4 times my holdings and... See more
scamming piece of exchange. alleged dorming fee, they are literally "selling" your crypto without informing you, but it does not even appear in your trading history. imagine: they touch YOUR own cryp... See more
This is a scam exchange. They will stole your funds without any communication. tbey delisted leveragrd tokens without making any communication and in addition they stole the tokens fro... See more
Company details
Contact info
You should know
1.2
Bad
194 reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
20% fees??!!
When i wanted to withdraw 106 USDT from my account to my iconomi account i lost 20 USDT. They all left my ascendex account, but only 86 showed up in my iconomi wallet
5 May 2021
Unprompted review
They put some coin prices above the…
They put some coin prices above the market price, so i would not recommend them
21 April 2021
Unprompted review
Slow as hell
Ordered 24 hours ago, still didn't receive my purchased crypto. With markets fluctuating like this, how can you let your customer wait for 24+ hours? What a clown-show.
Avoid whenever possible.
11 April 2021
Unprompted review
Funds locked.
I deposited funds, traded them only to get the message that I can't withdraw my tokens for 24 hours. The crypto market is highly volatile and I already lost money due to this but still have to wait until tomorrow. That's unacceptable.
Other than that the exchange seems to be fine. But this alone (and the fact that all I got from joining their telegram channel were scam attempts) is enough for me to justify the two stars review. This is simply not acceptable and I will for sure never again use this exchange.
3 April 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.