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Artisan Deli Market Reviews 

1,440
•
TrustScore 5 out of 5

4.8

Gift Shop
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Review summary

Created with AI, based on recent reviews

Looking at 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide and impressive range of high-quality products, noting the ability to customize hampers to suit specific preferences. The ordering process is frequently described as easy and efficient, with many appreciating the smooth website experience. People also highlight the excellent service, including timely delivery and proactive communication regarding order progress and tracking, ensuring gifts arrive as promised and recipients are delighted. However, some customers also noted issues with delivery, including parcels arriving late, being damaged, or containing spoiled perishable items due to delays or being left in unsuitable conditions. A few other people also felt that customer service could be unhelpful when problems arose, citing a lack of communication or unsatisfactory resolutions for issues like spoiled goods.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great quality and variety of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising on-time delivery and efficient... See more

Order

Users describe positive interactions with order, highlighting the ease and simplicity of the ordering... See more

Quality

Reviewers highlight positive aspects of quality, with many customers consistently praising the excellent... See more

Service

People report positive experiences with service, often describing it as quick, efficient, and outstanding.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company offered a range of products that I knew would suit the recipient. I was aiming for wine, chutneys ,chocolate rather than cheese and the usual Xmas goods and found everything I wanted w... See more

Rated 5 out of 5 stars

The experience was exemplary. So easy to order, delivery on time, and more importantly delicious goods. The hamper was a gift(hamper also super) and my friends were extremely impressed with the wine... See more

Rated 5 out of 5 stars

We ordered a hamper as a Christmas present for our daughter. We selected a wide variety of items and found the choice and ordering process to be very good. The items were all good quality from lesser... See more

Rated 5 out of 5 stars

First time ordering a hamper from Artisan Deli Market and very happy with the entire experience. They were super kind, patient and helpful via email and then on the phone, and delivered on time... See more

Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Food, Beverages & Tobacco
  4. Food Products Supplier
  5. Gift Basket Store

Written by the company

Artisan Deli Market, nestled in Sussex, breathes new life into the gifting industry with its innovative and customer-focused approach. Established in 2020, we began our journey as a passionate deli with a vision: to offer extraordinary artisan products that delight the senses. Today, we are proud to present a bespoke range of food and drink gift hampers, offering our customers an opportunity to give unique and thoughtful gifts. Our hampers are filled with handpicked, taste-tested items, promising an unforgettable gastronomic journey with every gift. We empower our customers to express their creativity through fully customizable hampers or they can opt for our carefully curated, ready-made options. Our commitment to quality extends to our packaging as well. We go the extra mile to remain forest-neutral by using fully sustainable packaging materials and by planting trees to offset any additional usage. The respect we have for our planet is woven into the fabric of our business. Artisan Deli Market is also widely recognized for its exceptional customer service. Our advanced system ensures prompt human responses to all queries. We help guide our customers in their hamper selection process and keep them informed about their order's journey. With an energetic, young, and disruptive team leading the charge, Artisan Deli Market is far from your conventional gifting company. We continuously challenge ourselves to push boundaries and set new standards in the gifting space. Choose Artisan Deli Market and join us in redefining the art of gifting.

Our Promise:

Written by the company

Punctuality, Our Commitment
Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.
Eco-Packaging, Always
Sustainably-sourced, forest-neutral packaging with every order - for a greener planet.
Taste-Tested Quality Assured
Every product in our hampers is handpicked and tasted to ensure an extraordinary gastronomic experience.
Tailored to Delight
Customizable hampers to perfectly reflect your taste, filled with exquisite artisanal products.

Punctuality, Our Commitment

Named Day Delivery

Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(1,440)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Use at your peril

The first time I used this company, I was really impressed, so was very happy to use them again. However, having done so, I had some concerns about how long it was taking to deliver my parcel, but was sent a very unhelpful, disinterested, insincere response to my email. My parcel (a birthday present) was eventually delivered its recipient, damaged and soaking wet. I couldn’t be bothered to take it any further, given their initial unhelpful response, as I knew I wouldn’t get anywhere, so just decided never to use them again. Wouldn’t recommend.

8 October 2024
Rated 5 out of 5 stars

What I got was better

I stayed with friends and wanted to give a special thank you gift. I took quite a while to find a cheese and chocolate supplier that was sourcing from high quality procurers. Artisan deli looked the best and was easy to use. It was delivered next day and my friends were really delighted and touched by the quality. Only downside is I am 600 miles away and won't get to try any. Sometimes what you get is better than what you see on the net. This is one of those rare occasions. Enjoy.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

I wanted a hamper that I could bespoke…

I wanted a hamper that I could bespoke to the recipient's needs and food likes. This site gives you the flexibility to order products of your own choice and hamper size.
The recipient was delighted with their gift and is loving the food!
It was easy to order and track delivery

27 September 2025
Unprompted review
Rated 3 out of 5 stars

Good quality supplies let down by delivery issues…

Good quality supplies let down by delivery service.
The choice of items is good, and was well packed.
Sadly, the delivery parcel was left in a car parking space outside in the pooring rain. There was no attempt to deliver to the door, or contact the recipient to inform them the parcel had arrived.

4 October 2024
Rated 5 out of 5 stars

Service easy to use

Service easy to use. A good selection of items to choose from. Very quick response from customer service. Recipient’s very happy with the hamper.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Great range, fast delivery.

Great range of products to make your own hamper. From savoury to sweet, a nicely proportioned option. Loved the range of gift boxes and delivery was super fast. Thanks so much for your help!

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

I wanted to send a gift hamper to my brother who lives in the UK. I searched a number of websites before finding Artisan Deli Market, There I found the perfect hamper and placed my order. I wanted to change the delivery date and so I emailed Customer Service with my inquiry. A service representative, Annie, was able to reschedule the delivery date. She also noticed that I had failed to include a greeting and asked if I would to add one. I was grateful that I was still able to get my birthday message included.

Additionally, I received multiple text messages from Artisan Deli Market with updated tracking on my gift. I also received a notice that the hamper had been delivered. I would definitely use Artisan Deli Market again in the future.

29 August 2025
Unprompted review
Rated 4 out of 5 stars

Good updates regarding delivery

Good updates regarding delivery. It was a birthday present and loved I could pick the items. One star off as a lot of the smaller chutneys were not available. My friend loved the gift and I felt it was a cut above the ordinary cheese and wine hampers

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Lovely company

Lovely company, I like that you have loads of choice to pick when creating a hamper and delivery was on time. A great idea for a birthday present

2 September 2025
Unprompted review

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